# BOSS811 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BOSS811 Software - reviews, pricing plans, popular comparisons to other Utility Management Systems products and more. Source: https://www.capterra.com/p/206223/BOSS811 --- # BOSS811 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BOSS811 ## What is BOSS811? BOSS811 is Cloud based One Call Locate Ticket Management Solution for the Damage Prevention Industry. BOSS811 increases efficiency, reduces cost, is easy to use, and enables Utilities such as Electric, Water, Gas and Cable Companies manage excavation requests. Available on Mobile for managing 811 dig tickets on the go. BOSS Solutions also provides BOSSDesk an award winning Help Desk , ITSM solution for Cloud and On-Premise. ## What is BOSS811 used for? [Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Municipal](https://www.capterra.com/municipal-software/)[Public Works](https://www.capterra.com/public-works-software/) Top alternative Featured Overall rating Based on 71 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $2500 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BOSS811?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.boss-solutions.com/&name=BOSS811) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BOSS811 4.8 (71) VS. [4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/) Starting Price $2500 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (71) Ease Of Use 4.3 (28) Value For Money 4.8 (69) Value For Money 4.3 (21) Customer Service 4.8 (70) Customer Service 4.7 (27) ## BOSS811 alternatives [4.6 (328)](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (82)](https://www.capterra.com/p/87535/ETAP-Software/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (76)](https://www.capterra.com/p/143907/GovPilot/reviews/) Starting price $3000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard 4.7 (31) 80.65% of 31 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Reporting & Statistics 4.5 (31) 70.97% of 31 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Workflow Management 4.6 (29) 86.21% of 29 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Compliance Management 4.4 (26) 65.38% of 26 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Work Order Management 4.7 (21) 71.43% of 21 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Customizable Reports 4.3 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Alter the layout and content of reports BOSS811 70 features Representation of any object in 3D Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Examine established processes and records to ensure accuracy, compliance, and policy adherence Provides a channel for team members to share media files, communicate, and work together A way to visually represent data where different categories of items are marked with different colors Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources Import and export data to and from software applications Track the management and flow of data throughout the organization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Use GPS mapping to draw field boundaries, mark points, measure acreage, and calculate distances Utility billing for electricity Intended to be used by governmental agencies Utility billing for natural gas Helps Oil & Gas industry manage operations from exploration to data analysis, distribution, asset/financial management, and more. Utility billing for water Use AI to generate content in the form of text, images, videos, etc. Converting human-readable addresses into geographic coordinates Visualize locations on a map Determines the location of a device using GPS or an IP address Geographic location of visitors determines behavior of the software Integration with geographic information systems Information, data and reports that are being tracked over time Support for uploading and retaining image files in the cemetery records database Manage and track all disruptions and incidents The ability of two or more systems to exchange information or data. Identify the physical location of an individual, asset, device, etc. Create custom maps Share maps with internal and external stakeholders Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Ability of websites, web applications, or mobile applications to function without an active internet connection A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Streamlining repetitive tasks and activities through automated and predefined workflows Receive data and information in real time Active monitoring of systems, applications, or networks Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Send messages via SMS Apply statistical/mathematical models to sets of data Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (71) 4.7 Based on 71 reviews ## Pricing Value for money 4.8 (69) Professional $2,500 Per User,Per Year It includes: - Single Call Center Integration - 20 Users - Dashboards & Reports - Data Widgets - Reports on Custom Fields - Simple & Advanced Search - Email Notification with Custom Templates - Push Notifications - Facility Map integration (20) - Tickets Assigned by Map Areas - Automated Ticket Screening - Map Based Ticket Screening - Auto Close Tickets by Screening - Ticket Notes, Tags, and basic Custom Fields - Bulk Ticket Actions - Sketching Tools for Attachments - Mobile App - Click to Request Demo: https://www.boss-solutions.com/demo Value for money 4.8 (69) 4.8 Based on 69 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ ArcGIS](https://www.capterra.com/p/93333/ArcGIS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (70) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (70) 4.8 Based on 70 reviews ## User reviews Overall rating 4.8 Based on 71 reviews Filter by rating 5(59) 4(10) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent JC Jake C. Superintendent of Public Works Utilities ### "Rockton, IL BOSS811 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 5, 2025 It's been good from start to finish. Anytime there has been an issue, or something was not working as intended, it's been fixed. Pros Clean interface, fairly simple to learn and understand. Our customer support specialist was great during implementation and again during the positive response switch over. They communicated well, and consistently provided a high level of service. Cons Nothing in particular that I dislike. The mobile application seems to be missing some minor functionality that the web platform contains. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA David A. IT Manager Government Administration ### "BOSS811 lives up to everything they promise" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2025 We are small local government with limited resources, the implementation was painless, the apps work perfectly. Keeping track historical locates has been a game changer. Ive been in this industry for 30 years and its rare for an enterprise level software to live to everything the sales person promised. Pros What we like most about BOSS811 is the simplicity in managing our locate request. From the top down all involved know exactly what's going on. Cons What do we like least about BOSS811, we have yet to find it. Maybe if we could have more granular control over the notifications but I'm being nit picky at this point. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Anthony M. Damage Prevention Supervisor Utilities ### "Boss811 is a fantastic ticket management software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Great customizable interface, easy to use app and the best customer support available. It is a very solid and reliable company and product. Pros The software can be as basic or as advanced as you want it to be with all the features available. It’s the best I’ve used so far. Cons I haven’t found any yet. Everything I have needed has been provided by Boss811 and if I have ever requested a feature they provide it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jason K. Public Works Director Government Relations ### "Excellent 1 call ticket management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Pros The ticket management has meet beyond expectations. Locations on a map along with our utilities has saved time md money. Cons Can’t say anything negative at this point. Customization along with the app has been top notch. So nothing bad to say. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Adam W. Superintendent of Public works Government Administration ### "City of Berkley APPORVED!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Its an excellent miss dig tool that is very affordable for the number of tickets that your company may use. Pros How easy the ticket management system is to use. It is very user friendly especially for someone new to the system. Cons I don't really have a bad thing to say about Boss 811. This company put together a well thought out product for the utility marking world! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FV Felix V. Process analyst Utilities ### "Process Analyst" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Their User experience is second to none but what sets Boss811 apart from everyone else is their customer service experience. They are responsive, friendly, and knowledgable. Pros I like the customization, Column Orders, Saved Searches, Dashboards, can all be customized for you and what you need. Cons I don't like how the mobile app does not have a dashboard like it does on the browser version. When exporting dates, times are included in the cell. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Phil R. VP Operations Oil & Energy ### "Great software for handling a mid-sized utility's locating needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 Overall our experience from the on-boarding training, to ongoing support, to automatic upgrades as our state's rules have changed, to just daily using the app have been easy and seamless. Pros Our 25,000 customer utility used Boss811 to replace a vintage home-built software solution that was expensive to maintain and impossible to upgrade. Switching to a proven solution like Boss811 was a "no brainer" from a cost perspective. What surprised us was the unanimous positive response from our field personnel. The guys who locate our pipelines really appreciate the features and interface (using primarily cellphones) with this software. Cons Nothing comes to mind. Really the Boss811 team exceeded our expectations at every step. No notes. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Old software was no longer supported due to the DB version. We had contracted to have the software brought into compliance with available database and upgrade it to include better features. The project was overbudget and well past due when we pulled the plug and switched to Boss811 instead. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Stefan S. Locate Manager Construction ### "Stefan Schmidt's Boss Overview" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2025 Overall working on Boss for almost 2 years daily, it is very user friendly and easy to teach new hires. It is very straight forward and makes locating tickets very simplistic. Pros I like having multiple functions and ways to organize my workload on a daily basis. I also like how the support team is always there to help navigate all of my needs when I am in need. Cons One thing I wish I could do on my dashboard is color code each areas widget. I would like to see each territory color coded for easy direction for the team overall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZJ Zachary J. GIS Technician Transportation/Trucking/Railroad ### "Lots of Search Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2025 My experience with BOSS 811 is good. Customer service is also excellent, the team at Boss 811 got back to us very quickly when we needed to update some routing rules for incoming tickets. Pros I like being able to search for closed tickets using basically any piece of information such as contractor, location, type of work, etc. BOSS 811 also makes it easy to create routing rules when tickets come in. Cons The mapping could use some work. If I enter coordinates into the map search box it will bring me to the incorrect location. I have confirmed this by entering the same coordinates in Google maps and ArcGIS and got a different location. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Donald S. Engineering Tech Oil & Energy ### "Great Product for 811 Dig Alerts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2025 customer service has always been wonderful and very fast response times. Everytime I had a question or feature request, customer service has been very helpful. Pros The routing rules and customization. I like that Boss811 allows me to be in control of the product and how I receive dig tickets. Cons None. So far I like everything about Boss811. More customization of the reporting would be helpful but its not needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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