# Shop Controller Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Shop Controller Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more.

Source: https://www.capterra.com/p/2061/ShopController/pricing

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# 

 Shop Controller Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Shop Controller

## What is Shop Controller?

General Automotive and Heavy Duty Truck and Equipment and other Service/Repair Shops. Enterprise, Franchise, Fleet and Independent Operations in the United States and Canada. Scalable for shops with one to 100 or more employees.

## What is Shop Controller used for?

[Auto Repair](https://www.capterra.com/auto-repair-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

90%

Neutral

10%

Negative

0%

Starting price

$99

Per Feature, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Shop Controller?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.shopcontroller.com&name=Shop Controller)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Shop Controller

4.7 (20)

VS.

[4.6 (600)](https://www.capterra.com/p/201737/ARI/reviews/)

Starting Price

$99

Per Feature, Per Month

Starting Price

$39.99

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (20)

Ease Of Use

4.5 (600)

Value For Money

4.5 (18)

Value For Money

4.7 (562)

Customer Service

4.7 (18)

Customer Service

4.6 (530)

## Shop Controller alternatives

Highest Rated

[4.8 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.2 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

Starting price

$109.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[4.8 (162)](https://www.capterra.com/p/153469/Shop-Ware/reviews/)

Starting price

$249.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/2061/ShopController/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing & Invoicing

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Quotes/Estimates

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Generate quotes or estimates for customers

Work Order Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Creating, assign, and track jobs and/or tasks for work orders

Estimating

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Estimate expected cost based on various factors before a project begins

Inspection Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Service History

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track work performed and resources used for past customers, sites, or assets

Shop Controller 19 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

Create, manage, and send invoices or bills to customers

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Import and export data to and from software applications

Estimate expected cost based on various factors before a project begins

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Track and manage inventory levels to maintain proper supply

Track, manage, and standardize customer rates for services performed by technicians

Schedule predetermined or ad hoc maintenance services and labor requests

Manage and support multiple locations

Generate quotes or estimates for customers

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Track work performed and resources used for past customers, sites, or assets

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Features

4.7 (20)

4.7

Based on 20 reviews

## Pricing

Value for money

4.5 (18)

Free Trial

Basic

$99.00

Per Feature,Per Month

Value for money

4.5 (18)

4.5

Based on 18 reviews

## Integrations

[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Flow](https://www.capterra.com/p/150388/Flow/)

## Support, customer service and training options

Customer Service

4.7 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (18)

4.7

Based on 18 reviews

## User reviews

Overall rating

4.7

Based on 20 reviews

Filter by rating

5(16)

4(2)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AL

Alfazar L.

Call center

Business Supplies and Equipment

### "The experience that i had"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 28, 2023

I don't have any problems in this business was very helpful they will help you to grow your business .

Pros

Their service was great and helpful user friendly high recommended for everyone this the best to work with

Cons

There's no missing it almost perfect great service from this shop controller i had a great experience from you

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MG

Mark G.

manager

Transportation/Trucking/Railroad

### "ShopController can work for you"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 6, 2023

Pros

user friendly and easy to navigate. Customer service is very quick to help and extremely friendly. Training was easy and fast. I have had no problems once the system was learned and have been using this system for about a year

Cons

No issues customer service is right there to address any issues

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ET

Emily T.

Teacher

E-Learning

### "Great for students "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

May 9, 2021

Pros

I am a grad student and have been using this software for my classes. It’s easy and effective.

Cons

Sometimes I feel like there is just too much. There are too many links and too many places to go. It can be overwhelming at times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 13, 2021

The software has the capability of turning off functions that are not needed. Call support for help

ART T.

President

Automotive

### "Worse shop program"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

September 6, 2018

Pros

Not much horrible product very slow can't even put a logo on the ro's

Cons

Not user friendly, very slow system and horrible customer service

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CK

Conrad K.

Sales

### "Shopcontroller is an excellent tool for managing an automotive repair business. I am satisfied. "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 4, 2018

Tracking technicians growth, scheduling repairs.

Pros

I love the ability to easily schedule all of our work in one place. Also, the ability to track my Technicians hours and productivity was a game changer and assured that their work was getting done.

Cons

I do love this software enough to justify the price, but if I had to point out anything I didn't like it would be pricing. We do not make much income and pay a decent amount for this service. However as mentioned I will continue to pay for it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 28, 2018

Thank you for your feedback, we really appreciate it!

JG

Jeff G.

Owner

### "It is nice that I can access Shop Controller from anywhere"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 26, 2018

Pros

I can access records and monitor the shop even when I am away. This is a professional management system that I would recommend to others! Plus the cost of it is very affordable since we have a small shop.

Cons

With a small shop, this management system does just fine for us. Some of the reporting is basic but it shows us the details of what matters to me and my techs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 30, 2018

Thank you for taking the time to review ShopController. We appreciate your business and look forward to assisting you further.

BB

Brian B.

Shop owner

Automotive

### "We have mixed feelings with this software. You have to remember we are not computer technicians "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 23, 2017

It allows me to run my business

Pros

The program is fairly easy to learn and use for basic stuff. It is easy to create Work orders and build new customer files. The search program works really well when looking up old work orders. Shop Controller was very good to work with to customize our profile

Cons

There are several glitches that still plague us after several years. The constant Save and Close procedure is a pain and when you are busy and miss a step it creates a back log. Once you learn the work arounds it is OK. The reports that you can generate are basically useless for any thing that I want. We also seem to loose contact with the main servers on a regular basis. Means a reboot of your computer to get back on line. Maybe our internet server but it is a major issue when the customer is standing in front of you ready to pay his bill. The transfer of our data from the old Shop controller program we were using was not perfect. Meaning we have to keep the old program going in the back ground to look things up. This is less of an issue as time goes on and as we build a new data base.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JK

Jennifer K.

Owner

Automotive

### "Love the program. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 18, 2017

Easy to use. Keeps vehicle history information, customer information

Pros

User friendly. Customer support representative has always been there for tech support wherever i have had any questions. I think we first started using the program when he first started in 2000, And went back to his program after a short lapse.

Cons

The newest program is wonderful, however we have stuck with the older version because it is more simplified version, not as many options we don't want or need.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 18, 2017

Jennifer, Thank you for the review and continued business. Please let us know if you would like a demo of the new features that were recently added to the software. We look forward to many more years of assisting you with your software needs. Respectfully, ShopController

LM

Lisa M.

CFO

Transportation/Trucking/Railroad

### "love the product, the tech team is awesome !!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 15, 2017

Pros

very user friendly I recommend this product to all my friends who are setting up new businesses to see if they can use this as well.

Cons

that you have to go through so many steps to download into quick books. and payments do not show up in the link when downloading

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 15, 2017

Thank you Lisa, We always enjoy working with you and appreciate the business you send our way. Thank you for being one of our most valued customers. Respectfully, ShopController

SG

STEPHEN G.

Maganing Director

Automotive

### "we have used Shop Controller since 2005 and have been very happy with the older version, still have "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 15, 2017

simplified our workshop, saved a lot of paper filing and with easily access to repair history it saves a lot of time, it is also very affordable and support is always available.

Pros

simple easy to use keeping accurate customer files and history , does everything a small shop needs. features are very clear and easily accessible

Cons

lack of reports , we run a dealership and the reports of efficiency and productivity that are required are not in detail in Shopcontroller

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/2061/ShopController/reviews/)

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