# Ushur Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Ushur the right Workflow Management solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/205319/Ushur/reviews

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Ushur

4.5 (31)

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Last updated March 13th, 2026

# Reviews of Ushur

Ease of use

4.2

Customer Service

4.9

## Pros and Cons in Reviews

TL

Tim L

Senior Informatics PharmacistPharmaceuticals, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“Ushur staff have provided friendly and timely assistance to requests and have helped guide the company toward a future that involves unique ways to communicate with others and provide the most optimal care.“

February 9, 2023

TL

Tim L

Senior Informatics PharmacistPharmaceuticals, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“Integrating into existing business has been a barrier that has made it difficult to communicate information to various platforms.“

February 9, 2023

JD

Jelle D

Software EngineerComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months.

“The UI is simple and easy to use, it didn't have any bugs as far as I experienced.“

June 2, 2022

SM

Sam M

Digital DeveloperInsurance, 201 - 500 employeesUsed the software for: 6-12 months.

“Ease of use and quickness of delivery. Once we were comfortable with using the software we were able to quickly mock up, test and send out bulk campaigns, using the drag and drop builder.“

January 21, 2021

AK

Arbaaz K

Business Consultant Health, Wellness and Fitness, 10,001+ employeesUsed the software for: Less than 6 months.

“A vendor with a dedicated support team that goes above and beyond to help you solve business problem with there tool.“

September 24, 2020

## Showing most helpful reviews

Showing 1-25 of 31 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Leenesh S.  
Digital Design Manager  
Financial Services  
Used the software for: 1-2 years

### "Quick to build customer interactions "

January 30, 2023

5.0

Pros

The best part of using Ushur is the support you receive. Ushur has amazing people who bend over backwards to try to assist and help meet deadlines.

Cons

I would have liked the ability to customize screens on a more granular level. If I could do this, I could mimic my mobile app and Ushur could replace the mobile app.

Review Source

CK

Charlton K.  
Head of Business Analysis  
Financial Services  
Used the software for: Less than 6 months

### "Designing great customer experiences using great software!"

July 21, 2021

5.0

My personal experience of working with the Ushur software and the Ushur team - is of a world-class nature.

Pros

The simplicity of designing the desired customer experiences using the Ushur platform - demonstrates that the software was designed specifically to close the client experience gaps that legacy systems and manual process contribute to.

Cons

While the software certainly supports the idea of the citizen developer - it must be noted that the user community will be required to develop certain technical skills in order to produce the more complex customer engagement experiences.

Review Source

MV

Marysol V.  
Communications Writer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Needs improvement"

February 6, 2023

2.0

Great

Pros

The Ushur team is great! The software definitely needs improvement to get it where it needs to be for our team.

Cons

Analytics dashboard needs improvement and it would be great if templates were offered in the dashboard for SMS.

Review Source

Response from Ushur

February 15, 2023

Marysol, this feedback is important to us, thank you for taking the time to provide it! The Ushur Product team is working to improve the usability (and functionality) of our Analytics tools to make it easier to get to the data users are looking for. These are important near-term roadmap items for us. Improvements will start showing up in the product over the next few months.. Thank you!

TL

Tim L.  
Senior Informatics Pharmacist  
Pharmaceuticals  
Used the software for: 6-12 months

### "Ushur Member Engagement Development"

February 9, 2023

5.0

Ushur has been an amazing experience thus far. Ushur staff have provided friendly and timely assistance to requests and have helped guide the company toward a future that involves unique ways to communicate with others and provide the most optimal care.

Pros

Ushur software allows for an easy way to create workflows and engage users such as patients or providers in healthcare to quickly obtain information and provide clinical services that promote better healthcare. Through its HIPAA compliant app, users can be engaged on a more personal level to provide patient centric approaches. It has been easy to develop workflows as it does not require a formal coding background in order to understand the process.

Cons

Integrating into existing business has been a barrier that has made it difficult to communicate information to various platforms. As much as we would like to automate communication to different platforms such as EHRs, the software requires additional support in order to integrate properly.

Review Source

PS

Peter S.  
Production Support & CRM Systems Teams Lead  
Insurance  
Used the software for: 6-12 months

### "Workflow automating with Salesforce add-in"

March 20, 2023

4.0

Very positive. For my portion of the effort, being able to extract important data from an unstructured emailed to identify high-confidence data points to use in downstream processes will allow us to improve upon a human-driven, human-error-prone current state solution.

Pros

Team working on their Salesforce adapter was able to customize some functions for us that should benefit other future, Salesforce-using clients. The team's natural language search prowess is impressive. With the right example data to train their models, you can see how this can lead to greater things in the future.

Cons

We had a lot to consider, prioritize and deliver overall. You want to take advantage of as much as possible, as quickly as possibly, which caused us to have to do a lot of introspection to make sure that we gave proper direction.

Review Source

DT

Denise T.  
Manager, Fulfillment  
Insurance  
Used the software for: 2+ years

### "Awesome tool for our customers"

November 7, 2020

5.0

Pros

Per our sales team, our customers love this tool and the ability for their employees to access high level educational materials 24/7. We piloted this capability in a small segment of the business, and we're still working to develop a strategy to increase utilization in all markets. As we've come up with new ideas, the Ushur team has been very responsive and always willing to implement enhancements to accommodate our evolving needs.

Cons

Initially the process included several steps to complete. It took less than 5 minutes, which wasn't too bad. However they recently automated much of the process, resulting in significant time savings!

Review Source

NS

Nzuzo S.  
IT DEV  
Insurance  
Used the software for: 1-2 years

### "PPS review"

June 2, 2023

5.0

fantastic

Pros

It makes building application effortless

Cons

The UI should be more rich and we must be able to write code aswell

Review Source

Barry D.  
Technical Architect  
Insurance  
Used the software for: 1-2 years

### "Intelligent Automation"

October 14, 2020

5.0

Ushur have a very a positive, friendly and dynamic team. I always feel like they put they customer first and they are always eager to take on new challenges to improve their product.

Pros

We explored other options in the natural language and machine learning space including high end AI platforms and build-your-own solutions. For our needs nothing came close to Ushur because the product does a great job at hiding the complexity from the end user.

Cons

Not a negative comment but a learning point : the product is only as good as the data you train it with .. there is no magic .. the Ushur team did a great job at helping us tuning the product for our needs.

Review Source

NS

Nigel S.  
Senior Manager, CS Support & Development  
Financial Services  
Used the software for: Less than 6 months

### "Ushur SmartMail implementation"

April 27, 2021

4.0

Our aim was to take the manual effort out of reading and classifying inbound emails and to extract some key business indicators to aid with routing work to the correct area. This has been achieved and for some topics we are achieving a 95%+ classification rate. We are still expanding the topics in play, but all signs are this will remove a significant amount of manual non-value added email triage effort. This will also lead to quicker response time for customers, enhancing their Customer Experience.

Pros

Relatively simple to get a trained AI model set up and classifying emails for us. We supplied the training data, Ushur did the rest with a high level of accuracy.

Cons

Some scripts were required in the early stages of data preparation and these required manual editing of config files etc. Monitoring or on-going insights into how the application is performing is not readily available. It would be good to have an operational dashboard/view.

Reason for choosing Ushur

We had tried with an alternative provider in the past. The previous product required a lot of upfront investment from our own staff to effectively build the rules for them. Ushur achieved better end results with minimal effort required from us.

Review Source

Jon H.  
Strategic Partnership Manager  
Insurance  
Used the software for: 6-12 months

### "Ushur makes it easy!"

February 3, 2021

5.0

We realized that our sales channel was missing opportunities to provide their customers and potential customers with up-to-date marketing collateral and other details about our product set. Ushur's simple to use program, along with an easy set-up/onboarding are already proving their worth.

Pros

Ease of use for our sales channel is very important and Ushur's tool makes it easy for our sales people and their partners to get the information they need quickly and efficently.

Cons

I don't really have any "cons" about Ushur's program.

Review Source

RR

Richard R.  
Business Relationship Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Low code, No code Business solution!"

January 19, 2022

5.0

Pros

The ease of use and ability to customize workflows

Cons

None, that Ive seen to this point. So far so good

Review Source

AK

Arbaaz K.  
Business Consultant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent Support Staff"

September 24, 2020

5.0

Exceptionally dedicated support staff, and are willing to help and support. Easy to use product and powerful platform.

Pros

A vendor with a dedicated support team that goes above and beyond to help you solve business problem with there tool. Ashwin has been a pleasure to work with and signifies the culture and value of overall organization. Customer FIRST. The tool are easy to use once you get a hang of it and we will look forward to harness the full capability of this platform in near future.

Cons

Feedback to improvise has been provided and it already worked and an be expected to be integrated near future. Not a con but more of area of improvisation will be Timezone for DND should not be confined to one time zone especially if you are national carrier like us. It is not a show stopper, but will help for better user experience

Review Source

Response from Ushur

January 13, 2022

Thank you for your feedback Arbaaz. Based on your feedback we added a new feature in Q2 2021 release to manage DND across multiple timezones and based on user timezone. We hope you are finding this enhancement useful.

AW

Allister W.  
Business Analyst  
Financial Services  
Used the software for: 6-12 months

### "AW Ushur review"

August 16, 2021

5.0

Absolutely love working with ushur. I want to become an expert using this software.

Pros

The integration with other applications and easy workflow modules. Quick solution releases can be done.

Cons

Require more options to configure font style and types that is suitable to business requirements.

Review Source

CE

Catherine E.  
Director Member Loyalty and Retention  
Insurance  
Used the software for: 1-2 years

### "Ushur Text"

March 13, 2023

5.0

Fantastic - Gives us another avenue to reach our members

Pros

The team that helps us. They are outstanding and always very quick to respond. Also, they can advise which numbers are cell number and we do not have that information

Cons

We can't tell which members have clicked to call us so if we want to send a reminder we don't know who responded

Review Source

KH

Karon H.  
Senior Business Analyst  
Insurance  
Used the software for: 6-12 months

### "USHUR is wonderful to work with"

September 22, 2020

5.0

I can not say enough praise for the team that we worked with for our initial implementation. They were extremely helpful and knowledgeable about our business and the application we used. IT was one of the best vendor experiences I have had in 30 years of performing BA projects.

Pros

The dashboard is extremely user friendly allowing set up to be simple and uncomplicated

Cons

Nothing! This is a wonderful software to use and the enhancements they make regularly are also useful.

Reason for choosing Ushur

The overhead for set up of pen Choice was the biggest impact. Ushur was so simple.

Review Source

EL

Eddie L.  
Manager In-Home Sales  
Building Materials  
Used the software for: 6-12 months

### "Ushur Auto Scheduling"

May 6, 2021

5.0

Reaching a customer by phone after they have filled out a lead form was challenging. Ushur has helped streamline our process of booking consultations. Lead to appointment conversion has increased due to Ushur.

Pros

Auto Scheduling for our business is a must have and the Ushur software has fulfilled that need.

Cons

Some of the integration with salesforce has been glichy. Not being able to alternate between resources for scheduling. ie one specific resource always gets the first appointment in the available time slot.

Review Source

JR

Joshua R.  
Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Ushur Review"

January 24, 2021

4.0

Positive, 8/10.

Pros

Allows me to complete mass communication, with smart features. Very quick and easy to do. Can create a Ushur in minutes and have it being production ready in 30 minutes. Can train non-developers with ease to use.

Cons

Can have some bugs. But customer support does out weigh this.

Review Source

LM

Luca M.  
Business Analyst  
Insurance  
Used the software for: 2+ years

### "Business Analyst "

February 13, 2023

5.0

It has been a truly great. Easy onboarding, amazing training and the team is always willing to help.

Pros

The ease of use of the system, I don't have to be a developer to build simple easy to use workflows.

Cons

I can say that i have found to many cons with Ushur. The only really one is not having enough time to build them.

Review Source

JD

Jelle D.  
Software Engineer  
Computer Software  
Used the software for: Less than 6 months

### "AI is the way"

June 2, 2022

5.0

My overall experience is good.

Pros

I really like the idea behind Ushur, working with a trained AI. The UI is simple and easy to use, it didn't have any bugs as far as I experienced. Ushur made it possible to put my customer first.

Cons

It can take a certain amount of skill to be able to configure Ushur exactly how you want.

Review Source

SH

Scott H.  
IT Consultant  
Financial Services  
Used the software for: 6-12 months

### "SmartMail and me"

May 12, 2021

4.0

My experience has been more than satisfactory

Pros

The software is simple and straightforward to use and has provided a path for substantial Customer Service improvements. USHUR is professional and their support is excellent.

Cons

USHUR has fulfilled their technical commitments and I have no "cons"

Review Source

JB

Justin B.  
Scrum Master  
Insurance  
Used the software for: 6-12 months

### "ILCB DC Cash Pilot"

October 15, 2020

4.0

First class service and a great team to work with. Please extend my thanks to \[SENSITIVE CONTENT HIDDEN\] and their team!!

Pros

SmartMail Data transformation capabilities

Cons

not applicable as all features are very good

Reason for choosing Ushur

Not involved in selection process.

Review Source

JE

Jaynashree E.  
Senior Communication Specialist  
Financial Services  
Used the software for: 6-12 months

### "Workflow building without coding knowledge"

August 17, 2021

4.0

Ease workflows that can be built to communicate with customers. The Ushur support team are always there to assist and provide input.

Pros

Ease of use and clear building blocks. No coding knowledge needed to build simple two way engagement modules. Great support from the Ushur team to aid the software. The Ushur that supports us, Sreeja and Arun have been really awesome.

Cons

Uploading of the data manually can take time because the data must be checked and verified before submitting.

Review Source

CG

Courtney G.  
Lead Communications Consultant  
Insurance  
Used the software for: Less than 6 months

### "Great product for communicating with employees; many accessible features within the platform"

July 26, 2021

4.0

Great customer service and onboarding team! Very helpful, demonstrative and will negate any issues you may run into and correct those issues in a timely manner.

Pros

Capabilities within the platform (image, video, short link, analytics, etc.)

Cons

I don't have any dislikes at the time. Thank you.

Reason for choosing Ushur

Corporate contract already established with Ushur

Review Source

SM

Sam M.  
Digital Developer  
Insurance  
Used the software for: 6-12 months

### "Ushur with Tower"

January 21, 2021

5.0

Pros

Ease of use and quickness of delivery. Once we were comfortable with using the software we were able to quickly mock up, test and send out bulk campaigns, using the drag and drop builder.

Cons

We have had a couple of hiccups when querying in bulk the API's, for analytical purposes. But the team at Ushur have been very responsive to any feedback that we have had and have been very quick to fix any small issues and continue to implement new features.

Review Source

TW

Tim W.  
Senior Developer  
Consumer Goods  
Used the software for: 6-12 months

### "Great platform for customer engagement!"

April 27, 2021

4.0

Fantastic company to work with and a solid foundation for a growing platform!

Pros

Allows for both simple use from power users on the business and marketing side while having the flexibility for development teams to use it for much more complex use cases.

Cons

This is still a growing platform and is constantly updating their roadmap to adapt to market needs. They may not have everything right now, but they are quick to add features from your feedback!

Review Source

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