# Ushur Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ushur Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more. Source: https://www.capterra.com/p/205319/Ushur --- # Ushur Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ushur ## What is Ushur? Ushur delivers the world’s first AI-powered Customer Experience Automation platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. ## What is Ushur used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Robotic Process Automation](https://www.capterra.com/robotic-process-automation-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $1000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ushur?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://ushur.com&name=Ushur) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ushur 4.5 (31) VS. [4.4 (15,336)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $1000 Per User, Per Month Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (31) Ease Of Use 4.1 (642) Value For Money 4.4 (18) Value For Money 4.3 (614) Customer Service 4.9 (30) Customer Service 4.2 (613) ## Ushur alternatives [4.5 (13,555)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.6 (5,738)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (5,120)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (2,936)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/205319/Ushur/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Workflow Configuration 4.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Alter the default workflow to meet your organization's needs Code-free Development 4.3 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Reporting/Analytics 3.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Business Process Automation 4.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Multi-Channel Communication 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. AI/Machine Learning 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Ushur 17 features Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Tracks metrics that provide insight into how a user interacts with any interface or product Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Drag and drop/visual interfaces that allow non-tech users to build without writing code View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Set up connections to third-party platforms to improve business processes Alter the default workflow to meet your organization's needs Get Advice We can help you find the software with the features you need. Features 4.5 (31) 4.5 Based on 31 reviews ## Pricing Value for money 4.4 (18) Basic $1,000 Per User,Per Month Value for money 4.4 (18) 4.4 Based on 18 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (30) 4.9 Based on 30 reviews ## User reviews Overall rating 4.5 Based on 31 reviews Filter by rating 5(19) 4(10) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent NS Nzuzo S. IT DEV Insurance ### "PPS review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2023 fantastic Pros It makes building application effortless Cons The UI should be more rich and we must be able to write code aswell Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Peter S. Production Support & CRM Systems Teams Lead Insurance ### "Workflow automating with Salesforce add-in" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2023 Very positive. For my portion of the effort, being able to extract important data from an unstructured emailed to identify high-confidence data points to use in downstream processes will allow us to improve upon a human-driven, human-error-prone current state solution. Pros Team working on their Salesforce adapter was able to customize some functions for us that should benefit other future, Salesforce-using clients. The team's natural language search prowess is impressive. With the right example data to train their models, you can see how this can lead to greater things in the future. Cons We had a lot to consider, prioritize and deliver overall. You want to take advantage of as much as possible, as quickly as possibly, which caused us to have to do a lot of introspection to make sure that we gave proper direction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Catherine E. Director Member Loyalty and Retention Insurance ### "Ushur Text" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 13, 2023 Fantastic - Gives us another avenue to reach our members Pros The team that helps us. They are outstanding and always very quick to respond. Also, they can advise which numbers are cell number and we do not have that information Cons We can't tell which members have clicked to call us so if we want to send a reminder we don't know who responded Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Luca M. Business Analyst Insurance ### "Business Analyst " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 13, 2023 It has been a truly great. Easy onboarding, amazing training and the team is always willing to help. Pros The ease of use of the system, I don't have to be a developer to build simple easy to use workflows. Cons I can say that i have found to many cons with Ushur. The only really one is not having enough time to build them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Tim L. Senior Informatics Pharmacist Pharmaceuticals ### "Ushur Member Engagement Development" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 9, 2023 Ushur has been an amazing experience thus far. Ushur staff have provided friendly and timely assistance to requests and have helped guide the company toward a future that involves unique ways to communicate with others and provide the most optimal care. Pros Ushur software allows for an easy way to create workflows and engage users such as patients or providers in healthcare to quickly obtain information and provide clinical services that promote better healthcare. Through its HIPAA compliant app, users can be engaged on a more personal level to provide patient centric approaches. It has been easy to develop workflows as it does not require a formal coding background in order to understand the process. Cons Integrating into existing business has been a barrier that has made it difficult to communicate information to various platforms. As much as we would like to automate communication to different platforms such as EHRs, the software requires additional support in order to integrate properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MV Marysol V. Communications Writer Health, Wellness and Fitness ### "Needs improvement" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 February 6, 2023 Great Pros The Ushur team is great! The software definitely needs improvement to get it where it needs to be for our team. Cons Analytics dashboard needs improvement and it would be great if templates were offered in the dashboard for SMS. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 15, 2023 Marysol, this feedback is important to us, thank you for taking the time to provide it! The Ushur Product team is working to improve the usability (and functionality) of our Analytics tools to make it easier to get to the data users are looking for. These are important near-term roadmap items for us. Improvements will start showing up in the product over the next few months.. Thank you! Leenesh S. Digital Design Manager Financial Services ### "Quick to build customer interactions " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2023 Pros The best part of using Ushur is the support you receive. Ushur has amazing people who bend over backwards to try to assist and help meet deadlines. Cons I would have liked the ability to customize screens on a more granular level. If I could do this, I could mimic my mobile app and Ushur could replace the mobile app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HQ Hongxiang Q. IT Developer Financial Services ### "Average user" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 29, 2022 As a developer, I think the overall experience is okay. A lot of support being given from Ushur, which is a good sign. Pros It reduce the need to code and can do both basic and advance use cases Cons Poor documentation creates a steep learning curve Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jelle D. Software Engineer Computer Software ### "AI is the way" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 2, 2022 My overall experience is good. Pros I really like the idea behind Ushur, working with a trained AI. The UI is simple and easy to use, it didn't have any bugs as far as I experienced. Ushur made it possible to put my customer first. Cons It can take a certain amount of skill to be able to configure Ushur exactly how you want. Switched from [Prestavi](https://www.capterra.com/p/177113/Prestavi/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Richard R. Business Relationship Manager Information Technology and Services ### "Low code, No code Business solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2022 Pros The ease of use and ability to customize workflows Cons None, that Ive seen to this point. So far so good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/205319/Ushur/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)