# TripWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TripWorks the right Tour Operator solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205144/TripWorks/reviews --- TripWorks 4.9 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TripWorks Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews TB Terry B OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I like the flexibility with commissions and no subscription fees.“ August 28, 2024 JM Joe M General ManagerEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “Recently, it appears that they've had an irregularly high degree of turnover and it is affecting the customer service experience.“ June 8, 2023 CH CHRISTIAN H Founder and OwnerTransportation/Trucking/Railroad, Self-employedUsed the software for: Less than 6 months. “TripWorks is a modern and easy-to-use system with superb customer service and a platform that will make it easy for my customers to book tours and for me to manage those tours. “ April 2, 2024 VB Victoria B Co-OwnerAirlines/Aviation, 2 - 10 employeesUsed the software for: Less than 6 months. “The biggest difficulty with this is it does not include the deposit price in that percentage.“ August 17, 2022 SM Summer M Art Instructor and AssistantArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s super easy to use and makes figuring out out work schedule so much easier!“ August 19, 2024 AS Austin S General Service Manager Maritime, 11 - 50 employeesUsed the software for: Less than 6 months. “Parts orders are difficult to enter because they are not itemized.“ August 23, 2022 JM Joe M General ManagerEntertainment, 2 - 10 employeesUsed the software for: 6-12 months. “sensitive content hidden\], is excellent at her job, both in her knowledge of the software and how she handles customer service, especially angry customers.“ June 8, 2023 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TB Terry B. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Get the best option now." August 28, 2024 5.0 Easy to use and great customer service. Very helpful and patient. Pros Great customer service. I like the flexibility with commissions and no subscription fees. I also like that they are constantly updating the technology. Cons Sometimes the booking fees can turn off the customer from booking. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) I hated trekksoft. Soooo expensive and difficult to deal with. Unwilling to help us when the pandemic hit. Review Source Response from TripWorks September 3, 2024 Thank you for your wonderful review! We’re thrilled to hear that you consider TripWorks the best option for your business. It’s fantastic to know that our customer service, flexibility with commissions, and lack of subscription fees have made a positive impact. We’re also glad you appreciate our commitment to continually updating our technology—staying ahead to meet your needs is a priority for us. We’re sorry to hear about your past experience with TrekkSoft, but we’re happy that TripWorks has been a breath of fresh air for you. Your feedback about our team being helpful and patient is greatly appreciated, and it motivates us to keep delivering the best support possible. If you ever have more feedback or need any assistance, don’t hesitate to reach out—we’re always here to help. Thanks again for choosing TripWorks, and we’re excited to continue supporting your business! MD Mauricio D. Business Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Top client service" April 22, 2024 5.0 Pros TripWorks' best feature is its top client service. The set up was a breeze with Tripwork's team, we had two calls to customize their platform according to our specific products and needs. Afterwards, a dedicated account manager is assigned to you so that you can email or set up calls for any follow-up questions (which I have generously used). Besides client service, the platform did solve many of the issues we had been struggling with such as having multiple resellers and integrating all of the bookings into one calendar. Cons There isn't much to complain about Tripworks. The main issue is that it has so many features that it takes a while to properly get to know the platform and everything that it can do. I have been stumped a couple of times on how to proceed, but TripWorks' team have been quick to reply to my emails or get on a call to help me out. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing TripWorks Fare Harbor was more expensie, user reviews were great for Tripworks. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[WeTravel](https://www.capterra.com/p/163474/WeTravel/) We needed a product with more functionalities, able to integrate with multiple booking platforms and centralize all bookings into one place. Review Source Response from TripWorks August 26, 2024 Thank you for sharing your detailed experience with TripWorks! We’re delighted to hear that our client service has been a standout feature for you. Our team is committed to ensuring that the setup and customization process is as smooth as possible, and it’s wonderful to know that you found it to be a breeze. It’s also great to hear that our platform has helped resolve the challenges you faced, especially with managing multiple resellers and centralizing your bookings. We understand that with so many features, there can be a learning curve, but we’re glad that our team has been able to assist you whenever needed. Your feedback about the platform’s depth is invaluable, and we’ll continue to work on ways to make the user experience even more intuitive. RB Rowena B. Business Operations Director Entertainment Used the software for: Less than 6 months ### "Tripworks for Walking & Bus Tours" February 9, 2024 2.0 We decided on Tripworks after a very length research process into other options. While we were initially understanding that no system is perfect, over time, we’ve found that the cons seem to be stacking up. Constant issues, slow loading, and feeling unsupported are leading us to question whether we made the right call. We will keep working with them since we’ve put a huge amount of work into setting up and using this system, but it is disappointing to feel like we aren’t getting what was advertised. We regularly feel like we’re fighting the system, when the goal of this type of software is to make our lives easier. We are intending to give them a chance to resolve these issues, but are strongly considering exploring other options. Pros A clean, good-looking system with a simple booking flow. Great options for dynamic pricing, as well as offering different pricing to resellers. Flexibility to manage bookings, including the ability to manually adjust ticket prices or comp tickets, makes it much less rigid than other systems. Cons We’re using resources for guide scheduling, and this has proven to be a mixed bag as the resource settings aren’t as flexible as we need. The system’s focus on per-participant details means that the default receipts and booking details can be lengthy for large bookings. It would also be nice to have an option for a requested booking that doesn’t require a deposit to be able to quote groups. More issues have started to pop up since the initial review. Some are minor like add-ons we’ve applied disappearing from the booking, while others are major and have impacted our business more dramatically, like payment links that don’t load and booking errors on e-commerce and back-end bookings. We have regularly been reporting issues, but little to no progress is made on things that are having a major negative impact on our business. Our support has gone rapidly downhill since our on-boarding experience. We have been passed through a couple of account managers and the general support staff, all of whom mean well and do their best, but haven’t been able to really address our concerns. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/)[Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/)[The Flybook](https://www.capterra.com/p/154169/The-Flybook/) Reason for choosing TripWorks It had the best combination of features that we needed without too many required work-arounds for features that didn’t quite meet our needs. Switched from [Dubsado](https://www.capterra.com/p/206389/Dubsado/) We were using Dubsado in a way it wasn’t really designed for, and realize we needed a proper booking system to meet our needs. Review Source Response from TripWorks February 12, 2024 Thank you so much for taking the time to share your detailed feedback on your experience with Tripworks. We truly appreciate your thoughtful review and are thrilled to hear that overall, our system has been meeting your needs effectively. It's fantastic to hear that you find our system clean and visually appealing, with a straightforward booking flow. We're also glad that our dynamic pricing options and flexibility in managing bookings have been beneficial for your business. Your insights regarding the resource settings and the lengthiness of default receipts for large bookings are incredibly valuable to us. We understand the importance of flexibility in meeting your specific needs and will certainly take your feedback into consideration as we continue to improve our platform. MS Mindy S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "A good value for even a small business" January 14, 2026 5.0 My staff is able to easily log in to perform all of the functions each person needs to do. The calendar makes things easy, and the tour guide assigning feature really helps us. Pros There is strong and responsive customer support. The interface is very intuitive, and works well on my laptop or phone, though I prefer the larger screen view. Cons TW does not charge tax on credit card fees, which are taxable. We figure those taxes manually. It's a small amount, so it is not a big deal to do, but it is one more step to take to pay accurate taxes. Review Source Response from TripWorks January 15, 2026 Thank you so much, Mindy, for taking the time to share such a thoughtful review! We’re really glad to hear that TripWorks has been a good value for your organization and that your team finds the interface intuitive and easy to use across devices. It’s especially rewarding to hear that our customer support, calendar, and tour guide assignment features are making day-to-day operations easier for your staff. Helping teams log in quickly and focus on what they need to do is exactly what we aim for. We also want to clarify your note about taxes on credit card fees. TripWorks does allow you to charge tax on any fees you assess to the customer, including fees that you might choose to collect to offset your credit card fees). Our account representative team will be reaching out to walk you through how to set this up so it’s handled automatically going forward. Thank you again for trusting TripWorks and for sharing your experience. DD Dennis D. CFO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Tripworks Is An Amazing Product" February 8, 2024 5.0 Overall I enjoy Tripworks much better than Peek Pro or Fareharbor. I especially love the ease to set up affiliate company's to handle third party bookings. Pros The setup of our tour options, vouchers and gift card options are extremely easy. The dedicated customer service with an actual account manager that i can talk to when I have an issue is one of top features I love. The payment processing is fast and the flexibility to modify features is top notch. Cons I wish customers had a way to cancel tours and request refunds themselves so we didn't have to stop and manually cancel the reservation. It just takes time out of my admin team's day to do this. Also, when a reservation is cancelled or a draft is removed, I would be great if it didn't show up as just deleted, it would be much better if it showed up in the sales screen as actually cancelled. It just crowds the sales screen when multiple of the same activity for the same person shows up as a draft or deleted. Lastly, Tripworks would be elite if they set up a way to automatically pay out commissions for bookings through affiliate partners instead of my accounting team having to manually calculate and pay out commissions. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Mainly the one on one interaction with an actual person. It makes such a difference when I can video call the same person who is familiar with my business and account and get help when I need it. Review Source Response from TripWorks February 12, 2024 Thank you for your glowing review of Tripworks! We're thrilled that our platform's ease of setup, dedicated customer service, fast payment processing, and flexibility have made a positive impact on your business. It's fantastic to hear that you find the setup of tour options, vouchers, and gift card options to be extremely easy to manage. We're especially delighted that our dedicated customer service, including having an account manager you can speak with directly, has been one of the standout features for you. Providing personalized support is something we strive for, and we're glad to know it's making a difference for your business. Your suggestions regarding customer-initiated tour cancellations and refunds, as well as improvements to the sales screen functionality and automatic commission payouts for affiliate bookings, are incredibly insightful. JM Joe M. General Manager Entertainment Used the software for: 6-12 months ### "Tipworks is very good" June 8, 2023 5.0 I really like Tripworks. However, my experience has changed. It seems to be the new business model of a criminal lack of accountability by those at the top. I have no access nor knowledge of this company. All the people with whom I can interact are spread liberally about the U.S. and maybe the world for all I know. The people I started with (except \[sensitive content hidden\]) and whom I was very comfortable and had great faith in, have left. Recently, \[sensitive content hidden\] once again had to step in and resolve a big problem. She did a great job and when i asked to be able to contact her boss directly to praise her, I got an email telling me to wrote a review. The result is an additional bad taste in my mouth and a real annoyance. Tripworks is lucky it works for my business and that it is such a hassle to change products (and their competition to date, sucks). So while I do like Tripworks, I am concerned for the future and I consider the \[sensitive content hidden\] and other company leaders either negligent or rather incompetent. This business model of invisible corporate leadership and companies that exist only in the virtual world cannot continue forever in my opinion. (and I run a Virtual Reality Entertainment Complex!) To conclude, Tripworks is great but it is best if you have someone who can learn to program, alter and troubleshoot the system in house because otherwise you may have to accept a really rather extended period of waiting for satisfaction. Also once again, \[sensitive content hidden\] is amazing! Pros We had multiple software be unable to handle our needs in the past. Tripworks has been by far the best. When my problems are escalated to a higher up person, they get handled. \[sensitive content hidden\], is excellent at her job, both in her knowledge of the software and how she handles customer service, especially angry customers. Whoever the higher ups in this company are, they are so lucky to have her and from what I've seen, if she leaves, they are screwed. Cons They need to up their game in regards to Point of sale and customer service. Recently, it appears that they've had an irregularly high degree of turnover and it is affecting the customer service experience. In the past at least on weekdays, I was getting someone who really knew the software. I anticipated the weekend person would be less knowledgeable. Lately, I feel as if I am getting a novice whenever I call and they are reading off of a script. I quite often have to wait days to get a problem resolved. Alternatives considered [The Flybook](https://www.capterra.com/p/154169/The-Flybook/) Reason for choosing TripWorks They showed the ability to perform all the tasks I needed. My booking is complicated. Switched from [Clubspeed](https://www.capterra.com/p/211057/Clubspeed/) Clubspeed is the Absolute worst on every level! Review Source AE Audrey E. Store Manager Retail Used the software for: 6-12 months ### "Tripworks Rocks! " November 21, 2024 5.0 Overall it has been a positive experience for our business! Pros The Tripworks team is wonderful about getting back to our business in a timely manner, always assists us with our questions or concerns; providing quick solutions each time. Cons Sometimes it glitches out and the screen goes blank at random times. Review Source Response from TripWorks November 27, 2024 Thank you so much for your thoughtful feedback! We’re thrilled to hear that you’ve had a positive experience with Tripworks and that our team has been able to assist you quickly and effectively. Your kind words motivate us to keep delivering top-notch service! We’re grateful for your partnership and look forward to continuing to support your business’s success! 🚀 DH Dana H. CFO Arts and Crafts Used the software for: Less than 6 months ### "Great Customer Support" October 13, 2025 5.0 Working with Tripworks is easy, efficient and hassle free. Whenever we have a need or question, it is handled in a timely manner (faster than I would expect) and they always make sure to let you know they are there to help. Pros Customer support is "On It!" and super helpful. As we set up our system they are ever present to assist and guide you in best practices. Cons Updated UI was not necessarily an "improvement". The new interface, while "looking prettier" means more scrolling to find what you need. Review Source CH Christopher H. Owner Airlines/Aviation Used the software for: 6-12 months ### "Tripworks review " August 21, 2024 5.0 Great customer service and product, easy for customers to book. Pros Able to use in field and at office. Integrated system. Cons Some things about it are illogical. The fees are a lot too. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing TripWorks I chose it because of others in the induatry Switched from [Acuity PPM](https://www.capterra.com/p/183090/Acuity-PPM/) Integrated platform for all of our uses. Review Source Response from TripWorks August 27, 2024 Thank you for taking the time to share your thoughts on TripWorks! We’re pleased to hear that TripWorks is working well for you both in the field and at the office, and that your customers find it easy to book online through our platform. It’s also great to know that our customer service has met your expectations—providing you with excellent support is always a top priority for us. We appreciate your constructive feedback. We’re constantly working to refine and improve our platform, and your insights are invaluable in helping us make those enhancements. Thank you for choosing TripWorks and for being a valued part of our community. We’re here to support your business and are committed to making your experience even better moving forward. HG Henry G. Owner Recreational Facilities and Services Used the software for: 2+ years ### "The best in the market" August 21, 2024 5.0 Perfect overall experience with Tripworks, try this booking software it’s great Pros Always ahead of the competition , tecnico support is great. Communication is great. Cons Do not have anything that I like the least Review Source Response from TripWorks September 3, 2024 Thank you for your fantastic review! We’re thrilled to hear that you consider TripWorks “the best in the market” and that our technical support and communication have exceeded your expectations. Being ahead of the competition and providing top-tier service are things we strive for every day, and it’s incredibly rewarding to see that reflected in your experience. We’re so glad that you’ve had a perfect overall experience with TripWorks. Your recommendation means the world to us, and we’re committed to continuing to deliver the great service and innovative features that you’ve come to expect. If you ever need anything or have further feedback, please don’t hesitate to reach out—we’re always here to support you. Thanks again for being a valued part of the TripWorks community! WW Wojciech W. All of it Leisure, Travel & Tourism Used the software for: 6-12 months ### "Most comprehensive booking system on the market." March 15, 2023 5.0 The initial contact made a great impression: easy going, with no aggresive marketing. On all other platforms we used in the past, once we were all open running, the support became wague and hard to reach. With TripWorks the support is still here, ready to help. Pros Everything we needed comes in one packet. That includes our rather complicated layout of various activities, equipment, timeslots etc. They made it all work seamlessly! We tried three booking systems in two years. TripWorks is the first which comes with waivers that our customers find easy to sign. No more hanging around at the check-in with paperwork. Nearly 100% of waivers are now signed online. Result!Very easy to implement on your website. Cons The system is very comprehensive. It can do virtually anything, but that comes with a price. It is not easy to set up. Being computer savvy and patient, I managed most of it but got stuck on configuring resources. The team was very helpful and we had my complicated layout all fully tested and ready within a week.Integration with Google calendar isn't working. Review Source AM Andrea M. CEO Entertainment Used the software for: 2+ years ### "Great System!" September 13, 2022 5.0 Pros Ease of use, great customer support, great GUI, compatibility with OTAs Cons Some features could be implemented in a better way Switched from [Bókun](https://www.capterra.com/p/178518/Bokun/) Price Review Source FD Fernanda D. Director of Operations and Customer Service Hospitality Used the software for: 2+ years ### "Great option" April 14, 2023 5.0 Pros Love it is a product easy to use and that in case any feature is not available, the team work to make it happen since they understand our business. Also the customer service is the best, big fan of \[sensitive content hidden\] that always is there to assist and answer any question. Cons That there are still features missing but I know the IT team are working on that. Review Source DF Debra F. Apparel manager Fishery Used the software for: 2+ years ### "Tripworks makes work easier! " August 24, 2022 5.0 Tripworks makes many tasks easier for us and our business allowing us the extra time we need to take care of other tasks. Pros Everything we need is all in one place and program. Cons No true complaints about this program as it seems to fit our needs. Review Source GK Greg K. Owner CEO House of Kooser Hospitality Used the software for: Less than 6 months ### "Great for travelers" November 2, 2022 5.0 Pros The TripWorks app is really easy to use. Once you set up your listing, guests can reserve on the app or via email, text messages or even Facebook.I've used TripWorks for over 6 monts as the exclusive service provider for my hotel. TripWorks has been a great source of income for me, and I really like being able to give my guests the choice between booking via the app or through my website. This app has been very successful for me. Cons If you are a traveler or tour operator, you should definitely give it a try. In general, I was very pleased with the ease of use it provided and I did not have any problems. Review Source CM Cara M. Owner Arts and Crafts Used the software for: Less than 6 months ### "Trip Works - new business partnership" November 23, 2024 5.0 excellent customer service, easy to use software Pros They were quick to respond to my requests and they were fast and accurate with a solution Cons nothing I can think of at this time but will give it some thought Review Source Response from TripWorks December 2, 2024 Cara, thanks so much for your kind words! We're thrilled to hear that you've enjoyed prompt customer service. SM Summer M. Art Instructor and Assistant Arts and Crafts Used the software for: Less than 6 months ### "Awesome!!!" August 19, 2024 5.0 10/10 Pros It’s super easy to use and makes figuring out out work schedule so much easier! Cons Nothing! Review Source Response from TripWorks August 26, 2024 Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that TripWorks is making your work schedule a breeze and helping streamline your business operations. Knowing that our software is making a positive impact, especially for a creative small business like yours in the arts and crafts industry, truly makes our day! CW Connor W. Manager of Tour Operations Hospitality Used the software for: 2+ years ### "Tour operator review " April 23, 2024 4.0 Pros what we like most about tripworks is its ease of use Cons certain customer service representatives, others are exceptional Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Review Source Response from TripWorks September 3, 2024 Thank you for your kind review! We’re delighted to hear that what you like most about TripWorks is its ease of use. Making our platform intuitive and user-friendly is a top priority, so it’s great to know that it’s making a positive difference for your business. We’re also thrilled to hear that certain members of our customer service team have stood out as exceptional. We take pride in providing outstanding support, and it’s wonderful to see that reflected in your experience. I’ll be sure to pass along your compliments to the team—they’ll be glad to know they’ve made an impact! ED Eric D. Hatchet Throwing Coach Environmental Services Used the software for: 6-12 months ### "I love TripWorks" April 19, 2024 5.0 Pros The ease of reserving groups who need reservations Cons Sometimes it goes down for a bit and could make it hard to use Review Source Response from TripWorks August 26, 2024 Thank you for sharing your thoughts on TripWorks! We’re thrilled to hear that you’ve found our platform easy to use for reserving group bookings—especially in a dynamic industry like axe throwing, where smooth scheduling is key. We apologize for any inconvenience caused by occasional unavailability. Please know that we’re actively working to enhance our platform’s stability to ensure you can count on it every time. EC Eliav C. Owner/CEO Airlines/Aviation Used the software for: 2+ years ### "TripWorks is better than fareharbor and peek" August 4, 2022 5.0 Overall they are a great booking software to work with. We moved to them because they had better technology to help us earn more revenue than Fareharbor or Peek, and we have. Pros They are a small agile company and do listen to users about product changes. 3 things I really like about the software (Were all our ideas that they added in the last 12 months): 1. Allow users to reschedule their tour on their own when we have to cancel for any reason (Mainly weather) 2. Allow us to see draft purchases right away and call those prospects to close them (They are the only platform that currently allows this) 3. Tipping feature is awesome. We used to get $250-$400 in tips per tour. Now we get $800-$1000 per tour group. Cons They can be slow to build new features, however, they do eventually build them. The ones they do build end up being features that make us more money. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing TripWorks They lied to us and said they had a cap on fees. They have a cap on fees per ticket, but not on the whole booking. It's a bait and switch. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) They didn't have the option to let customers rebook from canceled flights and didn't have a tipping system that made sense. Review Source AB Andrew B. Owner Entertainment Used the software for: Less than 6 months ### "Efficiency cut our time by 90%" August 1, 2022 5.0 Pros As a weather dependent to her operator, we are constantly rescheduling our guess and adjusting reservations based on the timing and the weather forecast for a particular day. With any other software that we investigated, rescheduling was a time consuming task, often taking several hours a day. This single feature alone saved our team at least 2 to 3 hours per day and solved numerous issues. from a client perspective, this software allows them to simply click a link and go through the process as opposed to tons of back-and-forth friction points, which used to hinder sales. Nearly every other point in the software surly self-explanatory and intuitive, and to me from our side and the client experience side, with easy to use features, attractive interface, and more. Further, support is incredibly responsive to any means, often helping solve issues in minutes or hours that used to take days, weeks, or simply ignored with our past providers. It was the best decision we made for our business, and as much as I think that I want all of my competitors to switch, I hope they don’t find out! Cons There were a few initial items that seemed like they should have known already, however they were very responsive to listen, learn our needs, and solve the issues nearly immediately! Further, they went above and beyond with customer service to actually take the lead on implementation issues and have it resolved before they called us back. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) A significantly better customer experience ultimately led to the difference, however the rescheduling feature and quite simply a much better overall product made it a no-brainer choice. If I thought we made a good decision, while we were still trailing the software, our past software provider immediately cut off our access with several threatening and hateful emails, which confirmed our positive thoughts for the decision to switch instantly. Review Source CH CHRISTIAN H. Founder and Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The Tour Booking Platform that Checks Most of the Boxes" April 2, 2024 5.0 I've had a great experience! I haven't had any major issues, and when questions arose, the customer service took care of them quickly. Pros TripWorks is a modern and easy-to-use system with superb customer service and a platform that will make it easy for my customers to book tours and for me to manage those tours. They have been very thoughtful in what features they've prioritized and have made it their mission to help tour companies like me increase bookings through an intuitive platform. Cons I wish there was a "waitlist" option embedded in the system that other platforms have. Reason for choosing TripWorks TripWorks has all the items I need at a lower price (6% is just way too much for companies to take). They also were eager to have me join, as opposed to others like FareHarbor who could care less if you were their customer. Review Source Response from TripWorks August 26, 2024 Thank you so much for your thoughtful review! We’re delighted to hear that TripWorks has been a modern, easy-to-use solution for your business, and that our platform has made managing and booking tours a breeze. It’s great to know that our customer service has been there to support you whenever needed—ensuring you have a smooth experience is always our top priority. We appreciate your feedback regarding the “waitlist” feature. We’re always looking to enhance our platform based on the needs of our customers, and suggestions like yours are incredibly valuable as we plan future updates. Rest assured, we’ll take this into consideration as we continue to develop and refine our offerings. We’re also glad that our pricing and eagerness to partner with you played a role in your decision to choose TripWorks. Your success is our success, and we’re thrilled to be a part of your journey. If there’s anything else we can assist with, don’t hesitate to reach out—we’re here to help. VB Victoria B. Co-Owner Airlines/Aviation Used the software for: Less than 6 months ### "Wonderful Upgrade!" August 17, 2022 5.0 The customer service that has been provided by TripWorks has been better than customer service from any other platform that I have interacted with. The individuals are quick to respond, and efficient in solving difficulties, or creating a more streamlined process. Pros One of the things that I was expecting to be harder was the launch with specific times on each date. But after providing TripWorks with the information, they performed the legwork to have the information integrated and translated into appropriate booking times and availability. If a schedule changes, it is also very simple within the phone app to "close" or "open" the availability with the click of one button. TripWorks integrates payment to make the process simple and streamlined for guests as well! Cons The one thing that I would like to see if some simple changes to the final payment and tipping, as tips are a large perk to operating a specialty tour. Currently, after the deposit is paid and the tour has been completed, the screen that comes available for the client has percentages of the booking to pay toward a tip. The biggest difficulty with this is it does not include the deposit price in that percentage. I would like to see percentage of tip reflect the entirety of the cost of the excursion. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Something that was extremely difficult with Peek PRO was the fact that there was no easy way to reschedule a cancelled tour. As an aviation based experience, the weather plays a significant role in the ability to complete the tour. Sometimes cancellations happen at the time the tour is set to start, and in those cases, there was no way to reschedule. TripWorks has solved that problem and eliminated all stress from that situation! Review Source RA Rey A. OWNER Information Services Used the software for: Less than 6 months ### "My new booking system provider reliable" February 12, 2024 5.0 I'm pretty satisfied for you service guys, thank you! Pros Their customer service is in real time 24/7 real helpful for issues coming. Cons Not at all, everything's been good. I just would like to have the booking experience in other languages for the user, as spanish. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing TripWorks Peek pro is the same as fareharbor, I never heard anything good from them as Fareharbor. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) They sucks, terrible customer service and no professional people to work with. Review Source Response from TripWorks August 26, 2024 Thank you so much for your review and for choosing TripWorks! We’re thrilled to hear that our 24/7 real-time customer service has been helpful and that you’re satisfied with the support you’ve received. It’s always our goal to provide top-notch service, and it’s great to know that we’ve made a positive difference for your business. We also appreciate your feedback regarding the booking experience in other languages, particularly Spanish. We’re excited to let you know that we now support this feature! Your customers can now enjoy a more inclusive and user-friendly booking process in their preferred language. We’re glad you made the switch to TripWorks, and we’re committed to continuing to provide the professional and responsive service you deserve. If there’s anything else you need, feel free to reach out—we’re here to help you every step of the way. AW Adam W. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Definitely a Must for any tour company" September 16, 2022 5.0 Easy from start to finish. Pros The most important part of this product is the customer service. I often have special requests and needs to operate my business and Tripworks does their best to accommodate my request. They are easy to reach and this is huge, because if something does malfunction they fix it. You don't have to wait several business days and lose out on sales. They know how important your business is to you. In fact this is the reason I switched to Tripworks. The software in general is very easy to use. They are constantly changing it so that it works best for the users. You can even submit requests for changes. My favorite part of this software is by far their communication. Cons Honestly this was a bulk availability editor but like I said in the pros, I submitted a feature request and now this editor is wonderful. No real cons. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.