--- title: "Page 2 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 744 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Bigin by Zoho CRM 4.7 (744) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 2 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 26-50 of 744 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Juan Luis V. Founder Food & Beverages Used the software for: Less than 6 months ### "Simple, practical, and easy to adopt" July 4, 2026 5.0 Our overall experience with Bigin has been very positive. We have been using it for several months at JLP GLOBAL, and it has helped us bring more order to our lead management and follow up process. Before Bigin, part of our workflow depended too much on manual tracking. With Bigin, we now have a much clearer way to see our pipeline, keep track of conversations, and make sure leads do not get forgotten. What we appreciate most is that it feels practical. It does not try to be overly complicated, and that has made adoption much easier for our team. For us, it has been a smart and cost effective solution. Pros What we like most about Bigin is that it keeps things simple. At JLP GLOBAL, we needed a CRM that could help us organize leads and follow ups better, without adding a lot of complexity to our day to day work. Bigin has been very easy to understand and use from the start. It gives us a clear view of where each lead is, what needs to happen next, and who needs follow up. We also think the price makes a lot of sense for what it offers. For a small team that wants to be more organized without paying for a heavy CRM, it has been a very good fit. Cons What we liked least is that some integrations and automations take more trial and error than expected, especially when working with external tools. The CRM itself is simple, but some setup details can be less straightforward than they should be. Also, if you want very advanced workflows, you may need a bit of patience to get everything working the way you want. Still, for our needs, this has not been a major problem. Review Source DB Deccy B. Project Lead Construction Used the software for: Less than 6 months ### "Can't fault Bigin - it works straight out of the box!" January 12, 2026 5.0 As a small construction business that had struggled with spreadsheets / emails / whatsapp messages etc, Bigin has given our company a single 'point of truth' for our sales / installation teams which has resulted in fewer things falling through the cracks. This in turn leads to a better customer experience overall - exactly what we were looking for. Pros Bigin is a really simple, highly intuitive CRM, ideal for small businesses who are looking to roll out an easy to use product that just works. There's a learning curve as you'd expect but it's minimal. Bigin comes with an extensive suite of ready to go pipelines or you can custom build your own - either way, you could be up and running in order an hour. Cons I haven't found any downsides yet as we're still only starting out - maybe they'll come in time. I guess being one of the lesser know CRMs, Youtube tutorials aren't as plentiful as you'd hope for but that said, it's not really that difficult to figure out how to do most things. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Bigin by Zoho CRM Primarily ease of use and a very shallow learning curve. Also, it was important that we were able to learn enough about Bigin quickly, in order to customize it to suit our requirements as paying for a third party to make changes etc could prove costly over time. Review Source Dave R. President Marketing and Advertising Used the software for: Less than 6 months ### "Great Product" July 14, 2025 5.0 Our overall experience with Bigin by Zoho CRM has been nothing short of transformative for our small company. It seamlessly integrated into our daily workflow, proving to be an invaluable asset that significantly boosted our efficiency and client management capabilities. The combination of its remarkable ease of use, swift installation, and perfect scalability for a business our size makes it an absolute standout. It genuinely simplifies the complexities of CRM, allowing us to focus on building stronger customer relationships and growing our business with confidence and clarity. Pros We absolutely adored the seamless ease of use and the incredibly straightforward installation process. Bigin by Zoho CRM truly shines for small companies, providing an intuitive interface that allowed our team to hit the ground running almost instantly. It felt tailor-made for our needs, simplifying our customer relationship management without overwhelming us with unnecessary complexities, making our daily operations remarkably smooth and efficient right from day one. Cons Our experience was largely positive, but if we had to pinpoint an area for growth, it would be the desire for a few more integrated third-party app connections. Although it covers the essentials beautifully, expanding the ecosystem of direct integrations could further streamline workflows for specialized tools we use. This is a minor point, however, given its robust and easy-to-use native functionalities that serve our primary needs exceptionally well. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Bigin by Zoho CRM It had the best value for us. With our limited needs, it was a perfect match Review Source AB Anja B. Business Owner Consumer Goods Used the software for: I used a free trial ### "Simple, Effective, and Easy to Use" June 12, 2026 5.0 My overall experience with Bigin has been excellent. It is easy to use, quick to set up, and provides everything I need to manage leads, customers, and business partners efficiently. As a solo business owner, I appreciate that it helps me stay organized without the complexity and cost of larger CRM platforms. Pros What I like most about Bigin is its simplicity. It provides all the essential CRM features I need to manage leads, customers, and business partners without the complexity of larger CRM systems. The pipeline view is intuitive, easy to customize, and helps me stay organized and on top of follow-ups. Cons I would like to see more advanced reporting options and additional automation features. While Bigin covers the essentials very well, growing businesses may eventually need deeper analytics and more sophisticated workflow automation. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I switched because the CRM solutions I had used previously were more complex than I needed for my small business. I was looking for a simpler, more affordable solution that would help me manage leads, customers, and business partners efficiently without spending a lot of time on setup and administration. Review Source WM Wong M. Property Realtor Commercial Real Estate Used the software for: 1-2 years ### "“The Complete 2025 Review: How Bigin by Zoho CRM Empowers Small Business Sales Teams”" October 9, 2025 5.0 Bigin by Zoho CRM tends to be a good fit when: - You are a small team (2-10 people) or startup. - You need basic CRM functionality (lead/contact/deal management, reminders, simple automations). - You want something you can setup quickly, and with minimal overhead (not a heavy IT project). - Price sensitivity is important. - You mostly work within simpler, linear sales pipelines rather than very complex, conditional processes. Pros WHAT IT DOES WELL 1. Ease of Use & Fast Setup - It has an intuitive UI, clean pipelines, and small teams can get started quickly. - Less learning curve compared to more feature-rich CRMs; up and running in less than an hour. 2. Affordable Pricing - For microenterprises or mom-and-pop stores, Bigin offers a lot of essential CRM functionality at lower cost vs “full” CRMs. - There is a free plan (with limitations), and paid plans that add more pipelines, workflows, records etc. 3. Pipeline-based Sales Tracking - Visual pipelines (drag & drop deal cards) are yells of ‘Way to go!’ - Good for tracking leads, contacts, deals, reminders; light automation for repetitive tasks. 4. Mobile & On-the-Go Functionality - The mobile app works well for me and my users. Helps us as small teams stay in touch with deals when away from desk. 5. Simple Integrations - Integrates well with other Zoho apps and with Gmail etc. Cons LIMITATIONS 1. Limited Features / Customization - As we scale up, or if we have more complicated processes, Bigin may feel restrictive. Features that we find lacking include: more advanced workflow automations, complex reporting, cross-filters, deeper customization of stages. - Once our needs grow, we need to move to full Zoho CRM. 2. Integration Constraints - While integrations exist, non-Zoho or less common tools sometimes are harder to connect or have less reliable syncs. - Glitches with Gmail add-on or with email/web-form integrations. 3. Automation Limitations - Automation is more basic: recurring tasks are simple, fewer triggers/conditions, less sophisticated rules. For example, stage transitions, automated follow-ups have constraints. 4. Onboarding Can Vary - Onboarding is less than ideal. Sometimes slow, reactive rather than proactive. - A few bugs/glitches or reliability issues appeared (e.g. missing form submissions, contacts disappearing) though not universal. 5. Scaling Up is a Challenge - If a venture has many users, many pipelines, or complex data, Bigin may not suffice long-term. Moving up to Zoho CRM or other robust CRMs may eventually be needed. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) \- Lower Cost, Better Value at Entry Levels - Simpler UI / Less Complexity - Better Built-in Features Without “Add-On” Costs - Transparent / More Affordable Pricing as You Grow - Easier Migration & Setup from Spreadsheets or Minimal CRM Use Review Source VR Verified Reviewer Digital Marketing Specialist Hospital & Health Care Used the software for: I used a free trial ### "Simple and Efficient CRM for Small Teams" March 16, 2026 5.0 My overall experience with Bigin by Zoho CRM has been good. It’s simple to use, helps manage leads and sales pipelines efficiently, and is ideal for small teams, though some advanced features are limited. Pros User-friendly interface, easy lead management, and seamless integration with other Zoho tools—making it simple to track deals and organize customer interactions efficiently. Cons Limited advanced features and integrations compared to full CRM platforms, and customization or reporting options can feel restricted for growing teams. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched from Zoho CRM to Bigin by Zoho CRM because I needed a simpler and more streamlined CRM focused mainly on managing leads and sales pipelines. Bigin offers an easier interface and quicker setup, which works better for small teams and straightforward sales processes. Review Source IP Ibrahim P. Manager Real Estate Used the software for: Less than 6 months ### "Simple, Effective, Sales Tool for SME's" April 7, 2026 4.0 I have searched a lot of simple, sales pipelines tools, with automations, Bigin by Zoho is the easiest and best in terms of value, and improvements in features, every quarter. Pros Price is great for SME's Sales Pipeline feature keeps it Simple Connects with Email & Messaging Apps Cons I found it challenging to connect to the Telephony or maybe i dont know how. The UI can be more smooth Alternatives considered [Kommo](https://www.capterra.com/p/120048/Kommo/) Reason for choosing Bigin by Zoho CRM Value Pricing, Lots of Features, Easy to Use Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Price was affordable Had the same, deal pipelines, Review Source TA Tate A. Marketing E-Learning Used the software for: Less than 6 months ### "Proper CRM without Overhead Costs" April 28, 2026 5.0 We needed a proper CRM without the overhead costs that come with most platforms. Bigin lets us stay organized, manage our pipeline, and keep the team aligned — all without breaking the budget. For cost-conscious small businesses, it's hard to beat. Pros Bigin delivers everything a small business needs from a CRM at a fraction of the cost of the big players. It's intuitive, quick to set up, and the team was up and running in no time. Cons Some of the more advanced features you'd find in enterprise CRMs aren't there, but honestly that's the tradeoff for the price. For what we need, it more than delivers. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Great but expensive - didnt need tech stack of features Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active Campaign SUCKS - awful awful CS - awful experience, so hard to use, but good AI Review Source AK Aziz K. Admin Real Estate Used the software for: 6-12 months ### "Trusted CRM" June 13, 2025 5.0 Zoho Bigin has helped to improve customer relationship management, track communications, and gain better insights into our sales performance—all at a very cost-effective price point. Pros The platform is clean, intuitive, and quick to implement, making it ideal for teams that want to hit the ground running. We particularly appreciate the mobile app, which keeps our team connected and in control, even when working remotely. Cons Basic Analytics- Reporting is straightforward, but not ideal for deep data analysis or complex KPIs. Review Source DM Diego M. Gerencia Management Consulting Used the software for: I used a free trial ### "Un CRM funcional, práctico y sin complicaciones en el interfaz de usuario" June 15, 2026 5.0 La recomendamos ampliamente; vale la pena probarla e implementarla y tiene la gran ventaja de permite adicionar o ampliar el alcance de usuarios. Pros Recientemente, nuestra pequeña empresa necesitaba una mejor manera de gestionar un volumen creciente de clientes, así que recurrimos a la plataforma Bigin de Zoho. Nos gustó mucho su interfaz minimalista, la cantidad de funciones personalizables y cómo sus flujos de trabajo se conectan para ayudarnos a monitorear y dar seguimiento a todo con mayor facilidad. Cons La conexión con Linkedin, aunque disponible no me ha parecido tan fácil de parametrizar los leads que surjan de potenciales clientes. Review Source NG Nabil G. CEO Education Management Used the software for: 2+ years ### "The Perfect Bridge Between Spreadsheets and Enterprise CRM" March 30, 2026 5.0 Bigin is the perfect 'Goldilocks' CRM—not too complex, not too basic, but just right for small teams focused on closing deals rather than managing software. Pros What I liked most was the uncluttered, pipeline-focused interface. It takes the headache out of CRM management by focusing purely on moving deals forward, and the built-in telephony means I never have to leave the app to close a sale Cons While the simplicity is its greatest strength, the limited reporting depth and strict caps on custom fields mean that fast-growing teams might outgrow the platform's capabilities relatively quickly Review Source BG Bhanu G. Head of Marketing Automotive Used the software for: 6-12 months ### "Simple and Helpful CRM for Small Businesses" July 25, 2025 5.0 My experience has been good. Bigin made my work easier and saved me time. I was able to manage leads and follow-ups without missing anything. It’s a good tool for small businesses or anyone just starting out with CRM. Pros Bigin is really easy to use. It helped me keep track of all my contacts, follow-ups, and deals in one place. I liked the mobile app the most—it’s simple and works smoothly. It’s perfect if you have a small team and want to stay organised without too much setup. Cons Some features are very basic. If your business grows, you might feel the need to switch to Zoho CRM for more options. Also, the reports could be more detailed. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot CRM was very expensive for my small team, and many features we needed were only available in the paid plans. Bigin offered what we needed at a much better price. Review Source AG Amanda G. Office Manager Construction Used the software for: I used a free trial ### "Office Manager" January 20, 2026 5.0 Great experience, very user friendly and intuitive. Lots of apps and interfaces available to sync data. Pros The Pipeline module is great and allows us to track the process of sales and delivery so management knows where every sale is at with a glance in the Dashboard. Also appreciated that there were lots of templates to start from, and the templates are laid out by teams/groups as well as by industry. Cons It took me a little time to figure out how to get other Zoho apps to link up and what data can be transferred/sync'd. It is disappointing that the data fields being sync'd cannot be modified. For example, products added to the Sales Pipeline cannot transfer to a quote or invoice. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bigin by Zoho CRM As a start up business, it provided great pricing because we did not have to upgrade in order to get a certain functionality (along with of a of functionality we didn't need). But at the same time, it allows us to grow as and easily transfer to Zoho CRM in the future when needed. Review Source Vineet J. BDM Education Management Used the software for: I used a free trial ### "Bigin ZOHO" August 7, 2026 5.0 Overall, my experience has been very positive. It's easy to learn, keeps our sales process organized, and offers great value for managing leads without the complexity of larger CRM systems. Pros Easy to set up, simple to use, and the pipeline view makes it easy to track leads and follow-ups without feeling complicated. Cons The Meta Ads integration and WhatsApp automation could be more seamless, and the reporting options are a bit limited for growing teams. Review Source VR Verified Reviewer Founder Events Services Used the software for: Less than 6 months ### "Great CRM for any startup" November 2, 2025 5.0 This has been a very postive experience with no complications in rolling out this new platform. It has provided good visibility of the sales function and allowed us to scale accordingly. Pros This is a great compact CRM that allows companies of all sizes to bring their contacts and pipeline together very easily. The setup and configuration is simple to use and it is great value for money. Email sync was very easy to add and we are now looking at other aspects of the CRM that we can add through the marketplace. Cons There is nothing that is particularly negative when looking at Bigin by Zoho CRM. The CRM is simple and this may mean that we need to migrate to another platform if/when we are growing further Review Source SH Sebastian H. Chairman Hospital & Health Care Used the software for: 6-12 months ### "Great value!" April 10, 2026 5.0 Pros zoho bigin is great for our non-profit, as they provide great CRM services with enough functionality that we need, especially the gmail plugin they offer for google chrome works great to import relevant contacts directly into out bigin CRM. we would recommend using bigin for every SMB and nonprofit that needs simple yet powerful functionality. Cons the performance and speed coould slightly be improved to make it feel more snappier but the value for money is great! Review Source VR Verified Reviewer Co-Founder COO Information Technology and Services Used the software for: Less than 6 months ### "Great product and customer service" April 13, 2026 5.0 Pros Customer support has been excellent, very responsive and helpful whenever we faced issues or needed clarification. The team is quick to resolve problems and provides clear guidance, which has made onboarding and daily use much smoother for our operations. Cons The platform has limited customization options, which makes it harder to fully adapt the CRM to our specific workflows and business needs. As we scale and require more tailored processes and integrations, this becomes a constraint compared to more flexible CRM systems. Review Source VR Verified Reviewer Founder Real Estate Used the software for: Less than 6 months ### "A Reliable CRM for Real Estate Professionals" April 4, 2026 5.0 Overall, it’s a great value-for-money CRM for real estate professionals who want to stay organized, improve efficiency, and scale their business without dealing with complex systems. Pros It helps me stay organized, never miss follow-ups, and manage all client interactions in one place. The mobile app is also very helpful when I’m on field visits. Cons At times, customizing fields and pipelines for specific real estate needs requires extra effort. Rest it is an amazing CRM to go for. Review Source Maciej M. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Worth recommending, especially when starting your adventure with CRM" July 31, 2025 5.0 I've been looking for a viable CRM solution for my marketing agency. Most solutions are very complicated, their interface is overloaded with many options. But Bigin is really good if you prefer to have a simple, yet effective solution. It's all you might need if you don't have a big corporation, so I can surely recommend you trying it out. Pros The best thing about Bigin is that it's fairly easy, has mobile apps, and it has a lot of integrations provided. The interface is clean and sleek, all necessary functions are already provided. Cons I think that more abilities to personalise this system would be great, at first it might be a little confusing, but in comparison with other service providers it's quite easy. Just needs getting used to. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM It's cheapest and easiest to set up while retaining all necessary functions. Review Source PH Pratheeksha H. Management Trainee Machinery Used the software for: I used a free trial ### "Good CRM Tool for SMEs" June 15, 2026 5.0 Pros I have been using the trial version to track and monitor our RFQs. It has been a great experience. Its easy for Sales management team to view the RFQs that are in progress and can email the customer accordingly to follow up. Would definitely implement it for our regular usage. Cons As this is a CRM tool, there is no Gantt chart provision and there are few custom field which are non editable Review Source Mahesh K. Founder CEO Capital Markets Used the software for: Less than 6 months ### "Fast and Intuitive CRM" March 4, 2026 5.0 After using many CRMs, zeroed down to Bigin. Must say this is what we wanted intuitive for the senior members to use and fast for rest. Pros Fast and Intuitive. Thank you Zoho! Keep producing and helping entrepreneurs with such great tools to maximise efficiency. Cons Yet to figure out. However, feel that Zoho should provide a comprehensive tutorial video of using all features which can maximize the rate of adoption of Bigin. Alternatives considered [folk](https://www.capterra.com/p/251534/folk/) Reason for choosing Bigin by Zoho CRM Fast and intuitive at right price point. Review Source SG Sidnei G. Socio Textiles Used the software for: 1-2 years ### "Avaliacao Begin" October 23, 2025 4.0 Excelente e facil de configurar e utilizar Facilidade nas configurações e é moldado para vários tipos de negocios Pros os principais beneficios são custo beneficio, gestão de vendas, segurança alem de facil configuração e muito flexivel Cons apesar de atualmente ter suporte no Brasil, ainda em alguns chamados existi uma demora no entendimento da dúvida Alternatives considered [RD Station](https://www.capterra.com/p/180098/RD-Station/) Reason for choosing Bigin by Zoho CRM custo beneficio, facilidade na utilização, Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) facilidade de utilização e flexibilidade nas configurações Review Source Clarisa P. COO Industrial Automation Used the software for: I used a free trial ### "Simple and effective CRM for organizing sales pipelines" January 6, 2026 4.0 Pros What I liked most about Bigin is its ease of use and fast implementation. It allows you to structure a sales pipeline, customize stages and fields, and start working quickly without the complexity of larger CRMs. It’s especially well suited for small teams and growing companies. Cons Some advanced features such as more complex automations, validations by stage, or deeper reporting are only available in paid plans. This can limit the evaluation during the free trial for teams that need stronger process control Review Source PK Peter K. CEO Human Resources Used the software for: Less than 6 months ### "A reliable, efficient, and well-designed CRM for small teams" October 14, 2025 5.0 Our overall experience with Bigin has been very positive. It has streamlined our lead and sales management, improved team collaboration, and helped us stay more organized and proactive with clients. It’s a great fit for small, fast-moving teams who want clarity and structure without heavy admin work. Pros Bigin is easy to use, visually clear, and highly effective for managing leads and sales. The value for money is excellent — you get powerful features without the complexity of enterprise CRMs. The system feels secure and stable, and the customer support team is quick and helpful whenever we have questions. Email tracking and pipeline views make follow-ups effortless, and the mobile app is a big advantage. Cons Some reporting and automation options could be more advanced, and integrations outside Zoho’s ecosystem are a bit limited. Switched from [MiniCRM](https://www.capterra.com/p/232891/MiniCRM/) We switched from MiniCRM because Bigin offered a cleaner, more intuitive interface and a smoother everyday experience. It’s faster, easier to customize to our workflow, and the mobile app is far superior. Overall, Bigin gives us better clarity, usability, and value for money. Review Source CA Raveena D. CA Accounting Used the software for: I used a free trial ### "Excellent Bigin" December 29, 2025 5.0 Zoho Bigin is really helpful for managing leads and sales. Easy to use, clean dashboard, and perfect for small businesses. It has made follow-ups and deal tracking much more organized. Cons everything went well. so nothing negative to write here. The clean interface and affordable pricing make it a great choice for startups and growing teams. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Bigin by Zoho CRM inexpensive and value for money. and overall good ratg brought me here to use begin. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.