# Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 727 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (727) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bigin by Zoho CRM Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews NG Nabil G CEOEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “It takes the headache out of CRM management by focusing purely on moving deals forward, and the built-in telephony means I never have to leave the app to close a sale“ March 30, 2026 Clarisa P COOIndustrial Automation, 2 - 10 employeesUsed the software for: I used a free trial. “This can limit the evaluation during the free trial for teams that need stronger process control“ January 6, 2026 AK V VP - SalesComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance.“ December 17, 2025 AB Andrea B Business and Partnership AssociatePerforming Arts, 11 - 50 employeesUsed the software for: 6-12 months. “A lot of features that I don't need/won't use - would be nice to be able to remove them completely from home page or even have very basic option for purchase (I only need the contacts/company tracking feature)“ May 14, 2024 IP Ibrahim P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I have searched a lot of simple, sales pipelines tools, with automations, Bigin by Zoho is the easiest and best in terms of value, and improvements in features, every quarter.“ April 7, 2026 OM Obed M Operations ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Before Bigin, we struggled to keep track of leads, follow-ups, and deal stages across various spreadsheets, which often led to missed opportunities and delayed responses.“ September 13, 2024 RM Rahul Dev M CEOIndustrial Automation, 11 - 50 employeesUsed the software for: More than 2 years. “Additionally, the seamless integration with Zoho Campaigns allows for effective lead nurturing and email marketing directly linked to CRM data, enhancing both sales and marketing alignment.“ May 8, 2025 HH Harry H Co-FounderEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It was frustrating that i encountered some bugs with the system but after speaking to support they were quick to fix.“ November 3, 2025 ## Showing most helpful reviews Showing 1-25 of 727 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Federico V. Director Computer Software Used the software for: 1-2 years ### "Your team only will use a CRM if it's simple and easy to use" March 30, 2026 5.0 Very good functionality without complex UI. Covers the basic needs for opportunity follow-up. The best way your team will use a CRM is if it's simple. Pros It's simple and easy to use. The UI is very straight forward, which makes it easy to use and efficient. Your team won't have to make a masters degree to learn how to use it. Cons Don't have support in Spanish. Lack of support for unified inbox (have to get an additional product) Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Best UX and ease of set up. Competitive pricing. Review Source VR Verified Reviewer Digital Marketing Specialist Hospital & Health Care Used the software for: I used a free trial ### "Simple and Efficient CRM for Small Teams" March 16, 2026 5.0 My overall experience with Bigin by Zoho CRM has been good. It’s simple to use, helps manage leads and sales pipelines efficiently, and is ideal for small teams, though some advanced features are limited. Pros User-friendly interface, easy lead management, and seamless integration with other Zoho tools—making it simple to track deals and organize customer interactions efficiently. Cons Limited advanced features and integrations compared to full CRM platforms, and customization or reporting options can feel restricted for growing teams. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched from Zoho CRM to Bigin by Zoho CRM because I needed a simpler and more streamlined CRM focused mainly on managing leads and sales pipelines. Bigin offers an easier interface and quicker setup, which works better for small teams and straightforward sales processes. Review Source DW Dee W. Insurance Consultant Insurance Used the software for: I used a free trial ### "Insurance Consultant" February 25, 2025 3.0 It has been great, just adding in new clients and sales each day. Watching the pipeline build and numbers to review growth. Pros The layout and features are very user friendly and understandable. Being able to input new data and organizing into different categories. Cons The training curve and all the bells and whistles Review Source DB Deccy B. Project Lead Construction Used the software for: Less than 6 months ### "Can't fault Bigin - it works straight out of the box!" January 12, 2026 5.0 As a small construction business that had struggled with spreadsheets / emails / whatsapp messages etc, Bigin has given our company a single 'point of truth' for our sales / installation teams which has resulted in fewer things falling through the cracks. This in turn leads to a better customer experience overall - exactly what we were looking for. Pros Bigin is a really simple, highly intuitive CRM, ideal for small businesses who are looking to roll out an easy to use product that just works. There's a learning curve as you'd expect but it's minimal. Bigin comes with an extensive suite of ready to go pipelines or you can custom build your own - either way, you could be up and running in order an hour. Cons I haven't found any downsides yet as we're still only starting out - maybe they'll come in time. I guess being one of the lesser know CRMs, Youtube tutorials aren't as plentiful as you'd hope for but that said, it's not really that difficult to figure out how to do most things. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Bigin by Zoho CRM Primarily ease of use and a very shallow learning curve. Also, it was important that we were able to learn enough about Bigin quickly, in order to customize it to suit our requirements as paying for a third party to make changes etc could prove costly over time. Review Source Robert G. Ownert Construction Used the software for: I used a free trial ### "Great CRM with alot of features" February 16, 2026 5.0 So far its simple to use and looks like it will do what I want it to do and will will be able to evolve my companies into it. Pros After trying to setup hubspot, which i gave up on i decided to try Zoho after seeing a sign for it in Union Station. So far it seems so simple to use and I am loving it. Cons There is not much I do not like so far. It seems very easy to work with and I cannot wait to get it going live. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM hubspot was way to complicated and seems its just about charging huge money Review Source Thomas P. Owner Construction Used the software for: Less than 6 months ### "best CRM for price" February 20, 2026 5.0 Great, I can access from any device, and as a Samsung user, it definitely makes things easier with watch apps. Pros Best value for the price, easy to use, and email integrations to make lead management simple. Looking forward to what they come out with next! Cons Not many add-on features, since the price is fair, upgrades that compete with other CRM software can be more competitive. Alternatives considered [HighLevel](https://www.capterra.com/p/177156/HighLevel/) Reason for choosing Bigin by Zoho CRM mainly price, i didnt need all the extra Switched from [Contractor+](https://www.capterra.com/p/213952/Contractor/) Looking for something simpler and just for CRM purposes. Review Source SH Suhayl H. Director Marketing and Advertising Used the software for: I used a free trial ### "Awesome CRM" February 28, 2026 5.0 Pros It’s easy to use and very affordable for small and medium-sized businesses. Also the automations are a gamechanger. Cons There aren't any real cons because it’s an entry level CRM. I would just include easier WhatsApp intergration where one can easily open a chat through the app. Switched from [Privyr](https://www.capterra.com/p/10031573/Privyr/) The Kanban view that makes it easier to keep track of leads Review Source Łukasz B. CEO Business Supplies and Equipment Used the software for: 1-2 years ### "Simple, intuitive, and great for small business sales management" March 20, 2026 5.0 My overall experience with Bigin by Zoho CRM has been very positive. It is easy to use, intuitive, and helps keep contacts, deals, and daily sales activities well organized. The platform is simple enough for quick adoption, yet effective enough to improve workflow and support business growth. Pros What I liked most about Bigin by Zoho CRM is how simple and intuitive it is. It makes it easy to manage contacts, track deals, and keep the sales process organized without feeling overly complicated. The interface is clean, the setup is quick, and it’s a very practical solution for small businesses Cons What I liked least is that some advanced CRM features are more limited compared to larger, more complex platforms. However, for a small business or a team looking for simplicity and ease of use, this is usually not a major issue. Review Source Mahesh K. Founder CEO Capital Markets Used the software for: Less than 6 months ### "Fast and Intuitive CRM" March 4, 2026 5.0 After using many CRMs, zeroed down to Bigin. Must say this is what we wanted intuitive for the senior members to use and fast for rest. Pros Fast and Intuitive. Thank you Zoho! Keep producing and helping entrepreneurs with such great tools to maximise efficiency. Cons Yet to figure out. However, feel that Zoho should provide a comprehensive tutorial video of using all features which can maximize the rate of adoption of Bigin. Alternatives considered [folk](https://www.capterra.com/p/251534/folk/) Reason for choosing Bigin by Zoho CRM Fast and intuitive at right price point. Review Source VR Verified Reviewer Founder Real Estate Used the software for: Less than 6 months ### "A Reliable CRM for Real Estate Professionals" April 4, 2026 5.0 Overall, it’s a great value-for-money CRM for real estate professionals who want to stay organized, improve efficiency, and scale their business without dealing with complex systems. Pros It helps me stay organized, never miss follow-ups, and manage all client interactions in one place. The mobile app is also very helpful when I’m on field visits. Cons At times, customizing fields and pipelines for specific real estate needs requires extra effort. Rest it is an amazing CRM to go for. Review Source EW Einstein W. Head of Product Information Technology and Services Used the software for: I used a free trial ### "Zoho Bigin For Beginners Works Well" February 28, 2025 5.0 Overall I was able to upload my 107 leads into the CRM within an hour and managed to build some stages quickly. I am yet to fully experience the automation part of the CRM however I am looking forward to it. Pros Importing leads into the CRM was straightforward with a few hiccups but it also allowed me to manage my leads and deals better. Cons Finding the right way to import the leads to the system was not as simple as I expected. A little tweaking of the import file was needed to get things right. It would be better if a failed import would give me specific feedback. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bigin by Zoho CRM More Affordability and better pricing with local pricing structure. Review Source IB Ivo B. Manager Management Consulting Used the software for: Less than 6 months ### "Simple, powerful, perfect!!!!" April 29, 2025 5.0 For a number of months now I am looking for a adequate CRM for our very small consulting and auditing company. All others I've checked so far were to complex, to pricey, or both. With BIGIN I feel that we've found the perfect solution for us. Pros Simplicity - if this is what you are looking for - this is your best CRM solution! Cons Haven't found any cons for the moment to be absolutely honest! Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Price and complexity of HubSpot make me make the switch. Review Source AK Aziz K. Admin Real Estate Used the software for: 6-12 months ### "Trusted CRM" June 13, 2025 5.0 Zoho Bigin has helped to improve customer relationship management, track communications, and gain better insights into our sales performance—all at a very cost-effective price point. Pros The platform is clean, intuitive, and quick to implement, making it ideal for teams that want to hit the ground running. We particularly appreciate the mobile app, which keeps our team connected and in control, even when working remotely. Cons Basic Analytics- Reporting is straightforward, but not ideal for deep data analysis or complex KPIs. Review Source VR Verified Reviewer web developer Internet Used the software for: 6-12 months ### "One of the best I've ever tried" November 4, 2025 5.0 I have been using Bigin, Zoho's CRM for small businesses, and the experience has been very positive. The interface is simple and intuitive, which makes it easy to track customers and opportunities. Even though it is a lightweight solution, it offers useful automations and practical integrations with email, calendar, and other everyday tools. In addition, it is extremely cost-effective for those who are structuring their business processes. It is a great option for those looking for a functional, uncomplicated CRM focused on efficiency. Pros The system is lightweight, visually clean, and very easy to use. Its intuitive interface makes it simple to track leads and deals, while basic automations help save time on daily tasks. Integrations with email, calendar, and other tools work smoothly, creating a more efficient workflow. Cons Some advanced features, such as fully customized reports and more complex automations, are still limited. Also, the official WhatsApp integration could be more straightforward and affordable. Review Source AS Ashish S. Editorial Head E-Learning Used the software for: I used a free trial ### "Bigin CRM Put Our Sales on Autopilot: Easy, Secure, and Smooth" October 30, 2025 4.0 Switching to Bigin by Zoho CRM has genuinely improved the way our team at WallStreetMojo works. We finally are moving away from tedious spreadsheets and scattered email threads, and now our whole process; lead management, sales pipelines, and communication; is organized and automated in one place. The dashboard view and easy updates mean everyone stays in the loop without manual follow-ups. Pros What stands out most are the automation features that save time and reduce repetitive work. Even team members who aren’t tech-savvy took to Bigin quickly, thanks to its simple and intuitive interface. Lead management is super smooth; capturing, tracking, and engaging leads feels effortless. The integrated email tracking means we’re always on top of conversations, which really helps with timely follow-ups. Security is solid, with clear access controls and user roles, and we’ve found the value for money to be excellent. Customer support is quick to respond and solves most queries without much back and forth. Cons There are a few things Bigin could improve. We’ve hit a couple of minor bugs and issues here and there; but nothing show-stopping. Review Source SR Sahil R. CMO Education Management Used the software for: 1-2 years ### "Amazing Experience - Easy To Use" June 4, 2025 5.0 Its Simple, Easy To Use! Time Saming Boosts Productivity Enhances Smooth Transition from any CRM Pipeline view Is Awesome Easily Customisable Dashboards are amazing Pros I use this CRM for all my teams : Sales, Marketing, Customer Service, Customer Onboarding etc.Almost 50 People are on it and using it almost every minute. We have also used the stage automations and did marketing automations via it. Our Champions love it. Specially the dashboard with call analytics and target meter is amazing. Cons Dashboards are amazing Reward system and incentive release should be from there PI should also be sent from there 1 Zoom id should be integrated to all Stage transition should be better Review Source SH Stephen H. Chief Strategy Officer Computer Software Used the software for: Less than 6 months ### "Premium 5-star product at an unbeatable price" November 26, 2025 4.0 Overall, it is a great product—ideal for small businesses or startups that do not have a large sales team, but still need more automation to manage sales processes with limited resources. Pros I like the comprehensive features typically found in more costly software such as Salesforce, but at a very affordable price. Cons The loading time of certain page can be improved, as it sometimes freezes when attempting to log in. Review Source JT June T. owner Real Estate Used the software for: I used a free trial ### "our experienced with Bigin Zoho CRM" April 5, 2025 4.0 Review for Bigin CRM by Zoho Bigin CRM is a fantastic solution for small businesses and startups looking for a simple yet effective CRM system. What really stands out is its user-friendly interface – it’s clean, intuitive, and doesn’t overwhelm new users with unnecessary complexity. Setting up pipelines, tracking deals, and managing contacts is incredibly easy and streamlined. One of Bigin’s strongest features is its mobile app – it’s responsive, well-designed, and allows you to manage your leads on the go. The automation and integration capabilities (especially with other Zoho apps) are also quite powerful, considering the affordable pricing. That said, while it works wonderfully for small teams, it might feel limited for businesses that require more advanced customization, analytics, or enterprise-grade features. Overall, Bigin CRM is a reliable, efficient, and cost-effective tool for teams that need a no-fuss solution to manage customer relationships and sales pipelines. Pros simplicity and customisation Overall, Bigin CRM is a reliable, efficient, and cost-effective tool for teams that need a no-fuss solution to manage customer relationships and sales pipelines. Cons the interface is not as beautiful as monday.com Review Source AB Alison B. Co-Founder Internet Used the software for: I used a free trial ### "Helpful and Intuitive First CRM" December 29, 2025 5.0 Pros It was very intuitive and allowed me to set up both my pipelines and contacts in a way that worked for the industry that I'm in. It learns quickly and helps to organize emails to multiple groups at once. It's very easy to update, and the drag and drop features of the pipeline make it easy to track progress. It's my first CRM, and I'm very happy I chose Bigin by Zoho Cons Setting up the automation can be difficult, and there are some restrictions in terms of being able to have multiple pipelines if you have more than just one customer flow. Review Source JM Jared M. Consultant Marketing and Advertising Used the software for: 2+ years ### "Great and Easy CRM" April 1, 2025 5.0 My overall experience has been very positive. It’s simple, intuitive, and great for tracking sales and contacts. Pros Ease of access and fast implementation make it an ideal CRM for small teams or businesses getting started. Cons Although it’s easy for the team to get started, some advanced features are limited or require workarounds. Review Source SPU Sai Pradiktha U. MR Hospital & Health Care Used the software for: I used a free trial ### "Trial Experience" November 12, 2025 4.0 a small or mid-sized team (sales/marketing oriented), looking for a lightweight CRM rather than a heavy, enterprise system, Pros Simple, intuitive, and easy to set up — perfect for small teams. Pipeline view gives clear visibility of deals and follow-ups. Affordable pricing with strong mobile access and Zoho integrations. Cons Limited advanced automation and workflow options. Reporting features could be more customizable. Some third-party integrations require extra setup. Review Source VA Vinit A. Business Head Information Technology and Services Used the software for: I used a free trial ### "Simple, Reliable, and Easy-to-Use CRM" February 6, 2026 5.0 Overall, my experience with Bigin by Zoho CRM has been very positive. It’s simple, reliable, and effective for managing day-to-day CRM activities. Pros Simple, intuitive interface with just the right features for small teams-easy to adopt and use daily. Cons Limited advanced customization, but it’s understandable given how lightweight and beginner-friendly the product is. Review Source BS Brian S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Straightforward, Flexible and simple" September 3, 2025 5.0 I use Bigin to manage the business side of my coaching — leads, follow-ups, pipelines, you name it. It's not bloated or overbuilt, which is rare these days. I love that I can pair it with my training platform and keep everything streamlined. It works exceptionally well on mobile, which is huge for me since I'm often out with clients. If you're a solo service provider or small team, Bigin is worth checking out. Pros Bigin's clean and simple mobile app is also a big win for me when I'm out with clients—highly recommended if you want flexibility without bloat. Cons There is nothing I dislike about it so far. I'm excited to see the roadmap ahead in the next few years to watch this platform grow Review Source JJ Jerlin J. Manager Food & Beverages Used the software for: I used a free trial ### "Perfect for Growing Businesses" August 28, 2025 5.0 It strikes a great balance between functionality and simplicity—without the heavy cost of bigger CRMs. Highly recommend it for teams looking to streamline their sales process! Pros Zoho Bigin is the perfect CRM for small and growing businesses. It’s simple, easy to set up, and gives a clear pipeline view that makes tracking deals and follow-ups effortless. Cons Limited advanced features compared to full-scale CRMs like Zoho CRM or Salesforce (may not suit very large enterprises). Review Source SB Salma B. Owner Photography Used the software for: I used a free trial ### "Effortless CRM for Small Businesses: Bigin by Zoho Review" November 13, 2024 5.0 I’ve been using Bigin by Zoho for a month, and it has quickly become an invaluable tool for organizing my customer data. As a small business owner, I needed a CRM that was simple yet powerful, and Bigin delivers exactly that. The interface is user-friendly, making it easy to get started right away, and I love how it streamlines my customer interactions, helping me stay organized and efficient. The pipeline view is particularly helpful for tracking my leads and ongoing projects. Bigin makes customer relationship management feel effortless, and it’s an affordable solution with features that match my needs perfectly. Highly recommended for small businesses looking for a straightforward, effective CRM! Pros One of the standout features of Bigin by Zoho is its simplicity combined with powerful functionality. The interface is clean and intuitive, making it easy to navigate, even for those new to CRM tools. I especially appreciate the pipeline view, which gives me a clear visual of all my leads and customer interactions, helping me manage my workflow efficiently. The integration with other Zoho apps is seamless, and it’s an affordable choice, offering great value for small businesses like mine. Overall, Bigin has made organizing and tracking customer data a breeze! Cons While Bigin by Zoho has been fantastic overall, I found that some advanced features, like custom reporting options and more in-depth automation tools, are somewhat limited compared to larger CRM systems. Also, a bit more flexibility in customization would be useful for tailoring the platform to specific business needs. However, for a CRM focused on small businesses, it still offers a great balance of simplicity and functionality. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.