# Convin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Convin the right Contact Center Quality Assurance solution for you? Explore 232 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204868/Convin/reviews --- Convin 4.9 (232) [View alternatives](https://www.capterra.com/p/204868/Convin/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Convin Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews AB Abhijith B Quality AssuranceInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “It also helped us to track the issue tickets based on customers sentiments and voice tone. With convin we were able to customize our auditing parameters and scores that made our auditing efficient.“ October 17, 2023 SB Somdarita B Fitness CounselorHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The speech to text conversion can be a little clumsy, making it difficult to search for keywords.“ December 5, 2023 CB Chethan B CounselorReal Estate, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Convin instantly integrates with your QMS, telephony, and calendar making recording conference calls a breeze for agents without making extra efforts.“ December 15, 2023 KS Kritika S Education CounselorEducation Management, 10,001+ employeesUsed the software for: 1-2 years. “Sometimes the User manager on the dashboard takes time to load, this created time lags to create any user on Convin.“ October 22, 2023 sz salwa z team leadHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “convin helps me with call audits with ease, transcripts helps me save my time while aduting , convin score helps me understand the jist of call auditemail responses for call audits to coaches.“ September 18, 2023 AA Anuradha A Admission Support TeamEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The fact that some transcripts are erroneous and some agent lines are missing is the least beneficial thing about Convin.“ October 16, 2023 vs vighnesh s Team leadHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “its AI based intellect helps you to discover all the pain points from the consultations which helps the coaches to enhance their consultation quality with the help of this software.“ September 21, 2023 Nk Navya k senior NutrionistHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “convin ai is giving repeated audios in the sessions.there is not much knowledge to learn.sometimes for a good consultation also it was giving lesser quality %“ October 6, 2023 ## Showing most helpful reviews Showing 1-25 of 232 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Payal B. Team lead ,sales Health, Wellness and Fitness Used the software for: 6-12 months ### "Best for quality audit and AI insights " September 14, 2023 4.0 convin has made more time efficiency- no more sheets but one dashboard for everything, less of human efforts, more of efficiency, ease of quality assurance , great use of AI insight- specially the transcript- which gives what all terminologies used - topic manager is a good tool to segregate the call types Pros great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well Cons lack of live audits- enabling users to hear live calls and give real time feedbacks, more of accuracy on AI insights to bridge the gap on manual and ai audits Review Source VS Venkatesh S. Quality Auditor Accounting Used the software for: 6-12 months ### "Speech analytics tool that helps improve my quality score" April 9, 2024 5.0 I enjoy how simple it is to make my own scorecards on the basis of my daily conversations and weights to accurately represent the significance of each need in respect to the training task. It's really simple for me to coach with, comprehend, and adapt to. It's fairly manageable and highly configurable. It is quite smoothly integrated with our telephony too. Everyone can gain a clear understanding of their own performance as well as that of the team. Pros Convin is useful for 1. compliance 2. script reading as it provides accurate transcript 3. appropriate dispositioning with respect to tags for calls 4. It help in holding agents like me accountable for their KPIs as we can track our account score as a win/loss deal. It's a great product for manual quality assurance scoring Cons I don't have any issues facing and its easy to use the AI Review Source FK Faiza K. Consultant Nutritionist Health, Wellness and Fitness Used the software for: 6-12 months ### "User-friendly and Convenient tool " November 8, 2023 3.0 Pros I like that Convin now has access to 98% of the sales call process. After reading and seeing the script on a regular basis, the tool allows you to quickly learn the method! When trying to hit the process in order, the lead score and how well an agent performs are really helpful. I like the alert feature. Convin is extremely user-friendly and convenient. Cons I've only had a few glitches to work out, but nothing that I don't like. Review Source YM Yuvashree M. Counselor Real Estate Used the software for: 1-2 years ### "It's very useful for quality checks!" December 18, 2023 5.0 Previously, while reviewing individual team member performance, it was difficult to analyze trends both individually and across multiple teams within the business. Convin has solved this problem with the scorecard function; we are about to add varying weighting to quality checks, section off different areas of the scorecard, and display the results for each segment. The scorecards serve to provide a clearer view of how the team members are performing and where they need to improve. Pros It is simple to travel to specific parts in the sales call that will be most advantageous for progress. Complete integration. I don't have to do anything after it's set up. Excellent for documenting meetings with screen-share information and some next steps. I also like seeing who spoke how much of the time on each conversation, especially because my purpose is to be more consultative and allow the customer speak the majority of the time. Integrating it with QMS allows you to easily examine previous calls with clients and prospects. Cons No, my positivity is totally inclined towards the benefits that Convin provides. Review Source Divya M. Quality Manager Education Management Used the software for: 6-12 months ### "Best tool for Daily Monitoring and Coaching for Agents" September 1, 2023 5.0 Overall experience has been extremely great. The way the onboarding was done by the Convin team along with handling and understanding of our business needs is very good. Pros LMS, Coaching methodologies, Analytics and Business insights are very crucial and important for our business. Cons Parameters which have a marking of No by Convin AI could have valid justifications or remarks available alongside for better understanding. Review Source Nishat A. Team lead Health, Wellness and Fitness Used the software for: 6-12 months ### "using for auditing consultation calls" September 16, 2023 4.0 convin as a AI software saves a lot of personal time and it eliminates manual tasks which will improve our efficiency and it increases call quality score in audits. overall a good experience. Pros convin as a AI software saves a lot of personal time and it eliminates manual tasks which will improve our efficiency and it increases call quality score in audits. Cons sometimes the scoring are completely opposite of manual scoring. need the bifurcation of AI scores which will help us compare differences of AI and manual scores. Review Source VR Verified Reviewer Associate Manager Information Technology and Services Used the software for: 6-12 months ### "A user-friendly one-stop platform for auditors" October 11, 2023 4.0 Pros \- One screen access to the transcript, checklist and observations for the associates.- User-friendly in navigation- The team is very flexible in accommodating requests for custom reports etc- Very adaptive to our business requirement. Cons Value add features could be :- Setting a timeframe to raise disputes for audits- Multiple auditors handling the same ticket - No history is stored for review in case of error.- For organizations that uses category based teams for audits, the scores in the overall dashboard could be helpful if we could view it category wise. Review Source VR Verified Reviewer Team Leader Health, Wellness and Fitness Used the software for: 6-12 months ### "understanding the lag in medical knowledge session in call flow by coaches" September 16, 2023 5.0 Using to audit team calls for better consultation . to improve the conversation. to avoid negative talk from dash board. Pros Easy to audit & find some key words in a super easy way.User freindly & help to give right direction to the team in a quick way. Very helpful to do live audits in real time. Cons Login issue.Coaching modules should be as per requirement. repeated modules are more in coaching. Review Source Surabhi R. Head of Teams Health, Wellness and Fitness Used the software for: 6-12 months ### "Nice Software for Auditing" September 16, 2023 5.0 I am using convin.ai for audit and quality purpose for an customer centric healthcare organisation in order to improve the user experience as a service based oragnization. Pros AI convin tool helps one to perform their task faster in a hasstlefree manner and perfrom better.Best thing about this tool is that, one can improve the quality and quantity simultaneously. Cons The only unsatisfactory thing about the AI convin tool is the accuracy is not matching the human efficiency which can be made better with time and new additions to the features. Review Source Majid D. Team Lead Health, Wellness and Fitness Used the software for: 6-12 months ### "Very user friendly interface, helped my team to grow" September 14, 2023 5.0 Excellent Pros Audits are perfectly done , Coaching sessions are vey helpful Cons Its perfect as of now, after using it for some more time, I may be able to answer this Review Source NA Nasrin A. Admission Support Counselor Education Management Used the software for: 1-2 years ### "Essential for Agents" December 7, 2023 5.0 I may return to my meeting and examine the conversation to verify that I am delivering the best service possible to my clients. Convin allows me to concentrate on the call at hand rather than collecting notes. Convin enables me to build stronger ties with my clientele. Allows new employees to view actual calls and conversations in which they may be involved. It enables a new employee to obtain knowledge and best practices for approaching their task. Pros I enjoy that I can readily search Convin for the information I require. I can skip over the things I don't need and get to the information I need quickly! I also like the opportunity to leave comments on other people's video clips. This is fantastic for providing comments and insights into other teammates' talks! I enjoy that I can listen to my teammates' phone calls to see how they approach their task. If they have a different method that works better than mine, I can take notes and improve my customer service. Cons The function that shows who is speaking is not always correct. Review Source kT kamal T. Quality Analyst Education Management Used the software for: 2+ years ### "Best use of AI for the purpose of Audit and Feedback for any contact centre" September 15, 2023 5.0 I would say convin is a one stop solution for your contact center when it comes to QUALITY.Most important part in the present service era- convin is very proactive to provide you the resolution- they follow the mantra of resolve it or escalate it- they will not give you any fake time line to resolve any issue. Pros The best part of using Convin is you can use it for your day to day activity for audit and feedback and it also gives you the benefit of getting keywords type analysis Cons At times it get updated in the mid of the audit and feedback Review Source CK Chirag K. Auditor Gambling & Casinos Used the software for: 6-12 months ### "Sound Tool for Auditing the calls " September 11, 2023 5.0 It was a good experience as of now the team was available whenever we wanted any help from them they have assisted us with utmost sincerity and dedication Pros There are a lot of features where convin is helping us for improving the call quality it sends reports to us when AI audits are being done and lot of insights and lot of information provides us a sound understanding on where the call center is making mistakes etc Cons Some times the tool will lag and we have to depend on the convin's team a lot for their assistance Review Source PK Pavan K. Quality & Training Hospital & Health Care Used the software for: 1-2 years ### "Key tool to use for Quality & Training team" October 5, 2023 4.0 Pros 1\. The transcript feature is the most beneficial among the other features Convin has.2. It gives insights in graphical representation which helps and ease our work.3. Having the feature of searching the keywords helps us find the right information and take business decisions. Cons 1\. It lags at times which makes our work a little slow.2. Having clustered call tags makes it difficult to select the right ones since we have multiple lines of businesses and we have the call tags collectively. Review Source DC Deeptanshu C. Education Counselor Education Management Used the software for: 1-2 years ### "Very Good platform to Track your AI Quality Score" October 20, 2023 5.0 gain, as mentioned previously, it is helping me improving my daily call analytics also the fatal feature help me track where I violated on the call. Usually sales people doesn't like it but I like so that I can track and improve. Pros As my title says, it is a very good tool to track my AI call quality scores, It give me overall quality scores which is divided into three parts1. Good2. Average3. Need attention.This data helps me track where I did wrong. Cons Sometimes i face login issues but overall it is a very good option that any organisation can have. Review Source MU Mohd U. Admission Support Counselor Education Management Used the software for: 1-2 years ### "An excellent tool for reviewing calls!" December 5, 2023 5.0 The ability to return to a call and locate pertinent information shared. Getting feedback from the manager on my calls and saving time on note-taking. Convin is a fantastic tool, and I don't know anyone who does not use it on a daily basis. If you work in a sales team, you will benefit from this. Pros I felt sure that I could step into the role and succeed after attending coaching sessions and listening to calls provided by Convin. Getting caught up on discovery calls has been made easier in attending more calls. Understanding how I ask questions and navigate a discovery call. Convin was created to be extremely user-friendly, removing a frequent obstacle to software adoption. It provides amazing support and number of features helps you enhance your skills. Cons Absolutely nothing. It's really simple to use, understand, and integrate Review Source YB Yaquta B. Fitness Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Smart tool with upgraded technology!" November 23, 2023 5.0 What I enjoy best about this tool is how simple it is to use; without Convin, I would not have been able to complete intricate processes critical to business policies. This program is just fantastic. Pros Convin's technology is fantastic. It is easy to integrate with our CRM as well as due to it's user friendliness it is easy for me to implement it. Machine learning is excellent, and I appreciate how simple it is to utilize. Collaborating with your team is also incredibly simple. It's assisting me in honing my sales spiel. Cons I have been a long time user of Convin and so far, the features launched has made my work easy. Review Source TB Tushar B. Counselor Education Management Used the software for: 1-2 years ### "Quality Conversations - Convin's priority" December 7, 2023 5.0 It facilitates the auditing process and saves time. Pros Convin assists me in reviewing my talks, identifying areas for improvement, and eventually becoming a better sales representative with easily implementing correct measures. The ability to track each and every word within your meeting is extremely useful not just for taking fantastic notes for sales, but also for highlighting top filler rates and alerts you can work on to eliminate out of future conversations. I really appreciate the option to listen to calls while on the run as it is smoothly integrated with CRM to fetch all the data related to calls. Cons The transcript is occasionally incorrect, although it is typically quite close. Review Source KS Karingla S. Fitness Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Convin works pretty well!" November 16, 2023 5.0 Pros Convin keeps my team on track when callers present us with diverse scenarios. They are no longer stumbling over their words. It's also quite beneficial when kids get pop-up boxes with other phrases to utilize instead of their own. It has helped my team from becoming frustrated when they are caught off guard by what a caller may say. This has benefited some of my non-high producers with their cash collections. The data also allowed me to identify areas of opportunity for various users and coach them accordingly. I also recognized that I needed to adjust the language based on what my top producers said in order to help the rest of the team. Cons It occasionally confuses words with what the consumer said rather than what I said, however Convin ensures that we as agents end the call on a pleasant note with our customers, hence raising our conversation rates. Review Source NA Neelam A. Team Leader Health, Wellness and Fitness Used the software for: 6-12 months ### "Helps with audits reports and to keep a check on call quality of my coaches" September 16, 2023 5.0 Convin is mainly help me to audit calls of my coaches, best part is the detailed feedback that it gives to the coaches on their email which is helping me really well to get the call quality improved for the coaches.Convin team always available, helps with immediate resolutions Pros Convin helps really well with call audits and also keep call quality in check, with analysin each coach for different parameters. AI report helps really well for understand where a coach is going wrong and how to work on it Cons Need real time calls to be update, need AI to also audits regional calls more efficiently, login and logout issues, Live listening on convin with whispering option Review Source MS MOHD S. ADMISSION SUPPORT EXECUTIVE Education Management Used the software for: 6-12 months ### "Convin's simplicity and ease of deployment" November 14, 2023 5.0 It is helping us to ensure quality about our product and correct over all speech with customer Pros I like that it is something that we as a sales team can modify to be more effective on the calls. Sometimes we don't know what to say or ask, so it's great to have some pointers to assist us navigate the conversation. Many times, objectives are offered, and Convin hears it and brings up rebuttals to use against the presented objective. This is useful if we feel we are stumbling. Apart from the features it provides, the support team is top notch and also it is simple to implement with its user friendly interface. Cons I feel Convin can work better with respect to the accuracy of transcript. Review Source SS Sushant S. Fitness Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Recordings are really helpful" December 5, 2023 5.0 Pros The only way to bridge the gap between sales and marketing is for marketers to gain a comprehensive understanding of what is going on in the sales area. Convin has made this easy for us to get the comprehensive study of calls. I've committed to spending at least one hour every day listening to sales calls. I can easily implement and set out time to "sharpen the saw" and simply try to elevate my game with what I've learned about what the sales staff is facing and what our customers are thinking. All of these insights enable me to design more effective sales process that too with excellent customer support. Cons Even after using Convin daily for almost a year, I am unable to figure out any dislikes in the product. Review Source VS Varsha S. Nutritionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Convin brings everyone on same page!" November 30, 2023 5.0 It is helping me to analyse my calls and give me appropriate feedback. helps in improving my work with good efficiency Pros The ability to record and replay pitches provides an excellent playback learning approach, especially for newcomers. Convin helps one to pay attention to the subtleties of a conversation - practice learning from others, missed actions, and how to excel your conversational skills. Convin support team helps us and keeps updating about new features which help agents like me and they are really easy to integrate. Cons Some of the features does not come in use as an sales representative Review Source SR Sunil R. Counselor Education Management Used the software for: 6-12 months ### "Easy to use yet Insightful and Thoughtful" November 16, 2023 5.0 From sales perspective, I look for the calls and get the insights of where I am performing good and what needs more attention Pros The user-friendly layout and organization of all facts and tips in Convin is commendable. Convin has an option to filter out calls based on sophisticated keyword searches, which I use frequently. I like being able to see what I'm using for talk offs and how often I do what I need to do. I like the AI component and how easy it is to customize the system to match our needs. The Convin's team has been quite helpful, and the platform has exceptional features. Convin is significantly shortening our agent training timeframe and increasing agent success rate. Cons Initially, I found it a bit tough to implement but now I am familiar with the features and flow of structure so it works smoothly. Review Source MA Md A. Admission Support Executive Education Management Used the software for: 6-12 months ### "Convin is Easily Accessible" October 19, 2023 4.0 Pros Convin is my preferred option due to its user-friendly interface and its smooth integration with other applications if it's about CRM, Communication platform, telephone integrations, etc. Using Convin dashboards on a regular basis has completely changed the way I operate. Additionally, their customer service is available around-the-clock. Cons It's difficult to point any dislikes about Convin afterall it has brought ease in our life being all-in-one integrated platform. Review Source Similar Products Featured