# Convin Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Convin Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more. Source: https://www.capterra.com/p/204868/Convin --- # Convin Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Convin ## What is Convin? Convin.ai is an AI-powered solution designed to improve contact center performance across sales, support, and collections. Trusted by Titan and Asian Paints, Convin’s AI platform automates interactions, improves quality, and boosts efficiency. Key products: 1. AI Phone Calls 2. Real-Time Agent Assist 3. Supervisor Assist 4. Automated QA 5. Automated Coaching 6. AI Learning Management System 7. Convin Insights 8. Conversation Behavior Analysis 9. Customer Intelligence Analyzes calls in English, Hindi, Spanish & 70 other languages. ## What is Convin used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/) Top alternative Featured Overall rating Based on 232 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price ₹80 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Convin?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://convin.ai&name=Convin) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Convin 4.9 (232) VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price ₹80 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (232) Ease Of Use 4.6 (22,591) Value For Money 4.9 (226) Value For Money 4.5 (15,177) Customer Service 5.0 (227) Customer Service 4.4 (13,442) ## Convin alternatives [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Highest Rated [5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/204868/Convin/alternatives/) ## Who uses Convin? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Performance Management 4.8 (212) 97.17% of 212 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems Training Management 4.8 (134) 97.01% of 134 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Convin 25 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Assembly of graphs and charts for visualizing and tracking statistics/metrics Conduct & deliver coaching sessions to improve employee performance or facilitate development Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Score a lead on their quality or likelihood to buy based on certain behaviors Organize and track educational activities Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Create multiple models or equations for generating scores Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Organize and manage the accomplishments and development of employees or performance of applications or systems Tactical guides providing information and instructions for teams to navigate through tasks and processes Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Receive data and information in real time Record live video calls to play later View and track pertinent metrics to find patterns and gain insights from data Track employee/learner's progression through training programs Get Advice We can help you find the software with the features you need. Features 4.9 (232) 4.9 Based on 232 reviews ## Pricing Value for money 4.9 (226) Free Trial Basic ₹80.00 Flat Rate,Per Month Value for money 4.9 (226) 4.9 Based on 226 reviews ## Integrations [ Ameyo](https://www.capterra.com/p/85852/Ameyo/)[ Exotel](https://www.capterra.com/p/233144/Exotel/)[ Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (227) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (227) 5.0 Based on 227 reviews ## User reviews Overall rating 4.9 Based on 232 reviews Filter by rating 5(204) 4(26) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent VS Venkatesh S. Quality Auditor Accounting ### "Speech analytics tool that helps improve my quality score" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2024 I enjoy how simple it is to make my own scorecards on the basis of my daily conversations and weights to accurately represent the significance of each need in respect to the training task. It's really simple for me to coach with, comprehend, and adapt to. It's fairly manageable and highly configurable. It is quite smoothly integrated with our telephony too. Everyone can gain a clear understanding of their own performance as well as that of the team. Pros Convin is useful for 1. compliance 2. script reading as it provides accurate transcript 3. appropriate dispositioning with respect to tags for calls 4. It help in holding agents like me accountable for their KPIs as we can track our account score as a win/loss deal. It's a great product for manual quality assurance scoring Cons I don't have any issues facing and its easy to use the AI Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Chahilkumar P. Counselor Computer Games ### "Convin really helps us achieve our organizational goals" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2024 Though it is solving many of our problems like I mentioned before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance. Convin can improve in terms of accuracy. Pros I get to view my scores as well as team's scores. In addition, I can watch every audit and ask my managers for input on the conversations I had with Get Feedback feature. I'm learning how to make my calls better. I am improving when it comes to customer service. Convin is adaptable and scalable and easy to use, all at the same time. Easy to implement and Before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance. Customer Support team is also readily available to solve our queries. Cons Customer Intelligence from a point of AI can be improved as rarely it give inaccurate analysis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Ajeet A. Auditor Law Practice ### "Fits best in scalable business environment!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 31, 2023 It saves time with regards to manual Audits. Pros I liked the AI part of this Tools which gives the Holistic idea about the entire call content. It is really conveint to use and implement. Cons User interface while Auditing the calls should be bigger than what it is, so that it should be convinent to use. Audit process time Should be minimised as it takes a lot of time to pulish hte report. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Spoorthi R. Counselor Real Estate ### "Provide amazing trends on teams!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 31, 2023 coaching provided through convin is great! Pros Convin's ability to gather statistics and information from a single scorecard that contains all the necessary information is quite beneficial and can be further implemented easily by any agent to improve. It saves you time searching with Advanced filters and lets you get the solution quickly. Because this application is simple to use and convenient to access, I strongly advise utilizing it. We are now evaluating our call records and outgoing emails with the help of Convin. It gives us dashboard that we can use to get statistics and guidance in real time. Cons I always wanted to be notified whenever someone uses my audit template for analysing their calls. Convin is esily integrated and I am able to receive email notifications too. It's all I could ever ask for to analyze my team's calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kajal K. Admission Support Counselor Education Management ### "Wonderful Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2023 Pros I enjoy how you can pause and change your remarks or ideas halfway, both as a manager and as a sales rep while easily implementing and using it in daily life as a counselor. I enjoy being able to listen to and review my calls since it helps me prepare and integrate my corrections for any upcoming meetings by giving me insights such as patience, talk ratio, moments that tells you about customer sentiment. I use Convin to ensure that I cover the most crucial talking points/paramters for consumers on future conversations by keeping a watch on AI recommendations in meetings page. It was also useful for noting down objections that I couldn't overcome. Cons Sometimes it works slow but overall the functionality is top level and the customer support team ensures that you get through the issues/challenges as soon as possible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YM Yuvashree M. Counselor Real Estate ### "It's very useful for quality checks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2023 Previously, while reviewing individual team member performance, it was difficult to analyze trends both individually and across multiple teams within the business. Convin has solved this problem with the scorecard function; we are about to add varying weighting to quality checks, section off different areas of the scorecard, and display the results for each segment. The scorecards serve to provide a clearer view of how the team members are performing and where they need to improve. Pros It is simple to travel to specific parts in the sales call that will be most advantageous for progress. Complete integration. I don't have to do anything after it's set up. Excellent for documenting meetings with screen-share information and some next steps. I also like seeing who spoke how much of the time on each conversation, especially because my purpose is to be more consultative and allow the customer speak the majority of the time. Integrating it with QMS allows you to easily examine previous calls with clients and prospects. Cons No, my positivity is totally inclined towards the benefits that Convin provides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mona B. counselor Health, Wellness and Fitness ### "Customer Intelligence is the best provided by Convin!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2023 Pros The possibility of listening to recorded calls for note-taking and coaching on what to do and how to improve is now easy to implement and integrate. Possibility to listen to other reps' calls to coach yourself on a topic of interest to you on your own time. The tips you receive on each call, a review of the issues discussed, and so on. The capacity to read when you don't comprehend something - speech-to-text is not always precise but is quite useful. Cons Speech-to-text in regional languages requires improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gursimar S. Admission Support Counselor Education Management ### "Call Recordings at one point!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2023 Pros We use SDRs to schedule meetings with Convin. Listening to their initial phone call allows me to prepare for my finding in a manner that conventional notes cannot which is easy to use and integrate. As a salesperson, I must concentrate on engaging with prospects, developing rapport, and listening to their needs. Convin enables me to devote my complete focus to my prospects. I'm always learning new things and new features with complete engagement of convin's customer support team. It's great to be able to listen back to my calls and learn how to enhance my talk track and approach. Cons AI driven featues requires some betterment, but there have been significant improvements over time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Chethan B. Counselor Real Estate ### "User Interface is pretty good!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2023 Convin is actually helping in getting the quality scores checked on daily basis. Coaching dashboard is helping us improve our quality scores and rectify our mistakes by listening to the call recordings. Pros Recorded calls can be a fantastic resource for both those in the meeting and those who are unable to attend! I frequently review calls to ensure that we stay on pace with our aims. Listening back and reviewing significant points, takeaways, and opportunities for improvement with the help of customer support. My frequency of use for Convin is daily. Convin instantly integrates with your QMS, telephony, and calendar making recording conference calls a breeze for agents without making extra efforts. Cons There are currently none. It's been a fantastic experience while being a constant user of Convin for over a year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Manikandan T. Counselor Real Estate ### "User-friendly; SO far so good!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2023 It's user-friendly. It helps me improve my call quality. Pros The ability to effortlessly review, share, and collect feedback on your customer calls. Convin is an excellent tool for analyzing client calls and serving as a useful coaching tool which is easy for managers to assess and provide targeted feedback to sales teams, and implement. With the earlier recordings, it also assists new account teams in getting up to speed on previous calls and the health of the account. Support team performs very well while maintaining a good connect with us. Cons I use Convin daily to get which deals belong to Win-win situation and where I can imply some corrections from my end. From Convin's end, everything is upto the mark. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204868/Convin/reviews/) Popular comparisons [Slack vs Convin](https://www.capterra.com/compare/135003-204868/Slack-vs-Convin)[Salesforce Sales Cloud vs Convin](https://www.capterra.com/compare/61368-204868/Salesforce-vs-Convin)[Substrata Q vs Convin](https://www.capterra.com/compare/201748-204868/SUBSTRATA-SCIP-vs-Convin)[Consensus vs Convin](https://www.capterra.com/compare/141255-204868/Consensus-vs-Convin)[Fathom vs Convin](https://www.capterra.com/compare/204868-276054/Convin-vs-Fathom) [Zoho CRM vs Convin](https://www.capterra.com/compare/155928-204868/Zoho-CRM-vs-Convin)[Cognism vs Convin](https://www.capterra.com/compare/169083-204868/Cognism-vs-Convin)[Hifive vs Convin](https://www.capterra.com/compare/203862-204868/CoSell-vs-Convin)[Gong.io vs Convin](https://www.capterra.com/compare/157969-204868/Gong-io-vs-Convin)[Bitrix24 vs Convin](https://www.capterra.com/compare/113540-204868/Bitrix24-vs-Convin)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)