--- title: "Acronis Cyber Protect Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Acronis Cyber Protect Cloud the right Managed Service Providers (MSP) solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/reviews/" page_type: "reviews" language: "en" --- Acronis Cyber Protect Cloud 4.1 (78) [View alternatives](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Acronis Cyber Protect Cloud Ease of use 4.1 Customer Service 3.6 ## Pros and Cons in Reviews GA Germain Emil A Presales EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The security is robust; the backup is very seamless and the support team are always available to help when I have challenges.“ September 23, 2025 TC Timothy C IT EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Backup estimation time is always inaccurate.“ December 12, 2024 AK Abhishek K IT Infrastructure engineerComputer & Network Security, 11 - 50 employeesUsed the software for: 1-2 years. “One of the best tool to do backup , EDR is great , Gives alerts and status of all the client devices in one page.“ August 27, 2024 SD Stacy D Network TechInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The dashboard takes a while to load sometimes“ July 23, 2024 GA Germain Emil A Presales EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “I also love the fact that upscaling is so easy.“ September 23, 2025 SR Sam R Network EngineerInformation Services, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the back up error messages are vague.“ March 14, 2023 BS Benjamin S IT ManagerMining & Metals, 51 - 200 employeesUsed the software for: 6-12 months. “It helps use to provide additional layer of data security and data loss prevention to our current Google Workspace environment.“ December 19, 2022 JM James M DirectorInternet, 2 - 10 employeesUsed the software for: More than 2 years. “Initially it was great but the service is no longer fit for purpose.“ November 29, 2022 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gábor S. Senior Programme Manager Telecommunications Used the software for: 1-2 years ### "Useful for PC configuration (image backup and restore)" April 4, 2023 4.0 Easy to operate because cloud backup can be performed with the same configuration as on-premises. Pricing is more economical than other services. An introductory one for those who do not use cloud services. We only restored the server as a test, but we converted the image to a model different from the physical server. Servers can be restored even in case of fire or disaster damage. Pros Since the operation during backup is relatively light, the resource utilization rate during backup does not increase much, even on low-specification servers. Easy-to-install agents. Easy to understand user interface. Many functions help to secure your data. Cons Email notifications are sent after the backup, but the email notifications do not arrive if the server fails. It would be nice if the cloud side could send a problem notification email if the backup were not done on the scheduled date and time. Reasonably priced and easy to operate. Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing Acronis Cyber Protect Cloud Originally, it was installed for the backup function. Still, after using it, vulnerability diagnosis, antivirus, and email protection functions can be used to some extent, reducing the operation cost. Switched from [Azure Backup](https://www.capterra.com/p/169885/Azure-Backup/) Useful for configuring a large number of PCs. We significantly reduced configuration work time by backing up and restoring the functions, points and images that contributed to the problem. Review Source Response from Acronis April 12, 2023 Hello! Thanks for the review. As about the email notifications, you can enable alert for missed backups in the options of each particular protection plan. And then enable the daily recap about active alerts. TC Timothy C. IT Engineer Information Technology and Services Used the software for: 2+ years ### "Acronis Cypber Protect Cloud - Jack of all trades, master of none" December 12, 2024 4.0 Pros Able to backup different OS on different platform. Agent-less backup with VMware and hyper-V. All in one solution for backup, EDR, Microsoft 365 backup, Google Workspace backup, ticketing Easy to contact support as MSP Cons Backup estimation time is always inaccurate. Agent based backup all other platforms except for VMware and hyper-V. Difficulty when restoring backups stored in the Acronis Appliance. Very costly if storing backups in Acronis Cloud Can be confusing when integrating Acronis EDR and Windows Defender Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) ShadowProtect no longer has local support in locally. Review Source MR Mohammed R. Technical Engineer Computer & Network Security Used the software for: 1-2 years ### "One agent for backup and security — worth the setup effort" September 15, 2026 5.0 Pros "Having backup, anti-malware, and patch management in one agent is the biggest win — one install, one console, one vendor to call instead of stitching three products together. Restores are quick and reliable, including bare-metal and individual file recovery, and we've tested them enough to trust them. Backing up physical, virtual, and Microsoft 365 workloads from the same place covers everything we run, and the multi-tenant console makes managing separate client environments straightforward. Cons "The console is busy and takes time to learn — features are scattered across menus and finding the right setting isn't always intuitive. The agent can be heavy on older machines, and we've had backups fail quietly enough that you need to watch alerts closely rather than assume things ran. Licensing and the per-workload pricing model get complicated fast, especially once storage is factored in, and support quality has been inconsistent depending on who picks up the ticket. Review Source TZ Tom Z. CTO Environmental Services Used the software for: 1-2 years ### "Acronis Cloud2Cloud Backup for Google Workspace creates huge data volumes" November 12, 2024 2.0 OK, but not exciting. Too expensive, given the data growth in the backup. Will choose another product next time Pros We use the Cloud Backup. It has a good management console, great variety of data centers to store the backup, helpful sales staff and does the job - except for the issues raised. The initial setup was supported by a technical consultant, which was helpful. However, raising our issues with them did not help on the long run. Cons Excessive data growth, far above expectation for incremental backup; for Google Workspace Cloud to Cloud backup specifically; for Linux backups a little lesser degree, but still not explainable. Acronis claimed there was an issue but never resolved it, nor provided suggestions on how to re-configure the backup for better results. The management console is technically driven, so expect some minutes to learn their different configuration options or recovery process. Expect having to read the manual in detail when evaluating Acronis, as the details how the backup is performed seems to be part of our issue. Switched from [DiskStation](https://www.capterra.com/p/206898/Active-Backup-for-Business/) End of life / storage full of the on-premise hardware Review Source Nitesh S. Sr Manager Information Technology and Services Used the software for: 2+ years ### "Acronis is absolutely a marvellous solution for complete Cyber Protection of critical Data" January 11, 2023 5.0 Acronis provides Data Security both as a backup as well as Data Protection against Ransomware attacks. The overall experience has been exciting. Pros Ransomware ProtectionVariety of Workloads supported Cons There is hardly any feature to dislike. This solution is way ahead of its' competitors. Reason for choosing Acronis Cyber Protect Cloud Acronis Cyber Protect Cloud is much ahead of its competitors as it is probably the only solution that treats backup and security as the same when it comes to protecting data. The choice was natural. Review Source SD Stacy D. Network Tech Information Technology and Services Used the software for: 2+ years ### "Acronis Review" July 23, 2024 5.0 Pros I like the Ease of use and reliability. Cons The dashboard takes a while to load sometimes Review Source JC Jeff C. Senior Integration Consultant Information Technology and Services Used the software for: 2+ years ### "Acronis for MSPs" December 5, 2019 4.0 Pros The ease of use to add clients and install agents Cons If you use it from distribution and not directly, reaching support is a bit challenging Reason for choosing Acronis Cyber Protect Cloud More options for backup type, more flexibility in terms of target, no requirement for onsite backup device. Switched from [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/) There are a lot more options to backup and backup targets when using Acronis compares to Nakivo Review Source VR Verified Reviewer Presales Engineer Information Technology and Services Used the software for: 1-2 years ### "Very Good Product" September 23, 2025 4.0 My overall experience of the solution has been great as it does what is advertised. The security is robust; the backup is very seamless and the support team are always available to help when I have challenges. Pros Integration: I love the fact that I have access to so many features from one dashboard. I do not have to go to different solutions when I want to perform certain functions since it is all available to me from that one dashboard. I also love the fact that upscaling is so easy. By the click of a button, I can add more features and change what I want easily. Cons Implementation can be somewhat of a challenge depending on the environment I am deploying the solution to. Deploying the solution without active directory can be a bit cumbersome. Review Source VR Verified Reviewer Engineer Food & Beverages Used the software for: 2+ years ### "Powerful tool for security and backup" February 6, 2025 4.0 Pros Acronis Cyber Protect Cloud is a powerful tool for managing the security and backup of your devices. Cons Viewing security alerts on Acronis Cyber Protect Cloud is not intuitive enough Review Source Russell W. CEO Computer Software Used the software for: 2+ years ### "Has good potential, but needs improvement in alerts to be a viable solution" August 16, 2024 4.0 We moved to another product because we had backups fail even though it showed the client was green - this ended with support saying even though it says it is successfull we should always dig deeper - I disagreed. Pros It is easy to setup and use, easy to implment and easy to manage multiple tenants. Cons When the backups don't work or have an error you don't always get notifications which is not good at all! Review Source BH Bart H. Sr Accountmanager Information Technology and Services Used the software for: 2+ years ### "Acronis, more than backup" October 22, 2022 5.0 As complete solution, very easy to use. It protects the endpoint for virus and ransom ware proactive, but also backups & dr works good! Pros The complete featurelist is great, it's not a backup tool anymore! It's a complete solution and works fine. The endpoint protection is also a good add on. Backup and DR works also fine and very easy! Cons Nothing, also still happy with this software Review Source AK Abhishek K. IT Infrastructure engineer Computer & Network Security Used the software for: 1-2 years ### "Best EDR + Backup solution" August 27, 2024 5.0 One of the best tool to do backup , EDR is great , Gives alerts and status of all the client devices in one page. Easy to run patches. URL filtering works well on enabled workloads. Pros Great tool to backup , manage and protect endpoints Cons Limited support to Mac OS devices , Provisioning Mac devices is also tricky Review Source SR Sam R. Network Engineer Information Services Used the software for: 2+ years ### "Decent Back up Service" March 14, 2023 5.0 Pros When the back up works, it works well. Support is helpful the one time I needed assistance. Cons Initial set up of the back up plans and creating a new client can get confusing. Sometimes the back up error messages are vague. Review Source PS Peter S. Staff Accountant/IT Accounting Used the software for: 1-2 years ### "No news is good news" March 13, 2018 5.0 Peace of mind! Pros I like that I don't have to think about my backups being done. I used to have to manually back up to a hard drive then I moved to a more automated system but still had to baby sit it. With Acronis I don't have to do anything unless I get an email saying there is some sort of problem. I have Acronis managing my onsite as well as offsite backups and I love knowing that my critical data is safe. Cons Sometimes the error messages I receive from a failed backup are a little confusing/unclear. There will be times when a backup runs for several hours and then I get an email saying there was not enough free space on my local backup machine. Couldn't it have predicted that ahead of time by simply running a size query for the target backup as well as the source? Review Source CR Chase R. Technician Information Technology and Services Used the software for: 1-2 years ### "Customer service is an absolute joke and near impossible to get a response in a timely manner." December 29, 2017 4.0 A solid backup solution when it works. Once it works it tends to stay working. The only issues is if it's not working, you will have to figure it out on your own, next to no support! Pros The software does exactly what it was made for and fairly straightforward to use. Recovery is very quick and seamless. Cons Not necessarily the software, but the support is almost non-existent. We put in tickets and it takes days to get responses. Probably the worst customer service we've ever experienced. As a business partner, you think you would get back to them in a timely manner when they are having issues with the backups not working a little faster than within 4 to 5 DAYS! Review Source BR Brian R. Facility Supervisor Recreational Facilities and Services Used the software for: 1-2 years ### "Acronis Cloud" April 2, 2019 5.0 Love the product! Easy to configure, backup, and restore. Pros I have Fiber internet now and the upload of data to the cloud backup service is super quick and reliable. Restoring a backup was super helpful recently even though I had only lost a single file. Cons Internet access is required and your backup and restore speeds are entirely dependent on the WAN network. Review Source VR Verified Reviewer Field Service Engineer Industrial Automation Used the software for: 1-2 years ### "Acronis Backup Restore" September 1, 2020 5.0 Pros Acronis interface is user friendly, the interface connected to the servers with no issues, schedule and restore functionality is easy to use. Cons The interface can be slow if ran in the middle of the day. Have found that running the backup during off times helps to resolve issue. Review Source RS Razmig S. Director Information Technology and Services Used the software for: 1-2 years ### "Great tool for MSP's!" December 30, 2017 5.0 Pros Very flexible and easy to use. For the most part it is very reliable and fast. Switching from WSB to Acronis cloud gave us good management of all our cleint's backups. Cons Sometimes I think support could be a bit better but recently I have been having good experience. Wish they have Office 365 SharePoint support. Review Source VR Verified Reviewer Composer Music Used the software for: Less than 6 months ### "Reliant but rather expensive" February 28, 2021 4.0 With the vast amount of different cloud-services it can really be hard to pick the right one. I think, if money is not the limiting factor for you, Acronis is a very reliant and transparent service. There might definitely be cheaper alternatives, that can keep up with Acronis Cyber Backup Cloud. Pros You get coverage for up to 5 devices and most importantly mobile devices are included in that. The 500GB should really be sufficient as a private person an their policies on data-protection are transparent and clear. Cons The pricing feels rather high, compared to other offerings and the minimum duration of 12-months requires for a full commitment to this product. Review Source SV Shane V. Server/Network Specialist Used the software for: 6-12 months ### "Works for the most part. Technical support could be more responsive and helpful. " December 19, 2017 2.0 being able to tell people they have backup software is installed. Pros The option to backup full disk images is nice. Process to restore data in the event of an emergency is fairly easy. Cons Interface is slow. Successful restores are not consistent. Backup jobs and clients seem to break at random. Technical support is slow to respond (I've put in tickets and have gone a week without hearing anything concrete on the status of their investigation). Review Source JG Jason G. Service Manager Used the software for: 1-2 years ### "Not happy with restores" January 8, 2018 2.0 Pros Not many issues once its setup and working properly. It seems to just work. GUI has improved as far as perfromance is concerned Cons Restores take forever. I cannot easily mount an image to perform a server or workstation migration. Web GUI is still a bit slow Review Source VR Verified Reviewer IT Manager Telecommunications Used the software for: 6-12 months ### "Acronis Cloud for MSP" December 18, 2018 4.0 Pros The cloud interface is easy to use and well organized. Backup status and progress are intuitive and detailed. Cons Error codes do not always make sense and are not well described. Review Source TK Tim K. AV Tech Museums and Institutions Used the software for: Less than 6 months ### "Buggy software " December 30, 2018 2.0 This software is usable, but requires the user to have a deep knowledge base as well as the correct hardware to actually connect drives to do cloning. Additionally, for ease of use make sure the destination drive is larger that the source drive. Even if the data that is cloned will easily fit on a smaller destination drive the software can glitch and will not allow you to copy it. Pros The fact that this software has a free cloning component is nice and it is designed to work with Crucial SSD and HDD drives. The customer service is adequate as well. Cons There is a known issue with the software that required me to contact customer service in order to get a patch. This information was not readily available and took some time to figure out. Once patched the software worked 80% of the time. This means that out of cloning 5 identical spec drives one did not work and required the purchase of additional hardware. Review Source LE Lance E. Director of PS Chemicals Used the software for: 6-12 months ### "It was geeat" January 8, 2018 4.0 Good backup plan Pros It allows me to build out my business continuity platform to make sure i have all of my backups in orser Cons It is hard for my admins to use. They are often on with support too frequently about the setup of success. Review Source VR Verified Reviewer Senior Systems Engineer Used the software for: 6-12 months ### "We use this mainly for Office 365 backups" January 2, 2018 4.0 Pros The software is fairly straight forward and has multi-tenancy so we have can customers use it. Good for backing up Office 365/Exchange Online e-mail. Cons The agent you have to load even for cloud to cloud backups. This is being addressed in future releases. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.