# Covetrus vRxPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Covetrus vRxPro the right Veterinary solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204324/Covetrus-Prescription-Management/reviews

---

Covetrus vRxPro

4.3 (196)

[View alternatives](https://www.capterra.com/p/204324/Covetrus-Prescription-Management/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Covetrus vRxPro

Ease of use

4.2

Customer Service

4.3

## Pros and Cons in Reviews

CS

Cara S

MDVMVeterinary, 2 - 10 employeesUsed the software for: 1-2 years.

“We would like to have the turn around time in shipping be quicker however we like that we can price match other big box pharmacies so our clients can get the appropriate product more economically.“

September 10, 2024

JM

Jamie M

Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years.

“This leads to the approval of a script that they are able to get, charging the client money, and the client then calling saying they never requested the product, etc. and why would we charge them for something they didn't request.“

February 27, 2025

RB

Robin B

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“It helps to keep our inventory costs lower and to pass along savings to our clients.“

February 14, 2025

lg

lilly g

HM and RVTVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“Its hard to compete with chewys delevirey as alot of our clients complain about long waits for orders. When ordering controlled if the owner doesnt put in birthday there order seems to get cancelled without them knowing and they are still waiting on it. and I wish we still had pictures on our end when searching for products, some products are similar and packaging is easiest way to tell them apart“

February 19, 2025

GC

Gayle C

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“We are utilizing the program more and more as our hospital cannot carry all the prescriptions in our inhouse pharmacy and the convenience of letting our clients shop on our professional online store with the safety and guarantee of the product is important to us.“

August 28, 2023

BC

Brit C

LVTVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months.

“Hold time to get help is LONG, sometimes the customer service for clients who call in are not super empathetic for owners issues.“

August 30, 2024

ZL

Zoe L

Veterinary Assistant and Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“Very user friendly, requires little training for staff to grasp the concept.“

January 20, 2026

JM

Jamie M

Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years.

“On occasion they are in the queue due to autoship and there is no way to differentiate them from one another without putting more work on ourselves.“

February 27, 2025

## Showing most helpful reviews

Showing 1-25 of 196 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TP

Tammy P.  
DVM  
Veterinary  
Used the software for: 2+ years

### "DVM, Owner"

February 19, 2025

4.0

Overall our experience is good. Support staff can answer questions and help sort out any issues. Hopefully, price comparison with other pharmacies is being monitored. We still have more RX requests from chewy than our own website.

Pros

Convenience for owner. Ease of prescribing meds online. Good to have control vs refilling with fax.

Cons

When RX is filled for whatever reason, we usually don't have a good way to follow up to make sure owner gets meds. For example, if there is a problem filling RX, we don't know until owner calls and ask where delivery is. Then we have to find out problem. I do believe we have lost some clients to Chewy for this reason. Pricing could also be more competitive.

Review Source

CR

Cristina R.  
Receptionist  
Veterinary  
Used the software for: 1-2 years

### "Job well done"

February 19, 2025

5.0

I have had a good experience with Covetrus vRxPro

Pros

Easy to use and straightforward. Helps that it automatically transcribes everything into Avimark. Also love the help client feature.

Cons

It is a bit confusing when you go to the linked page if you didn't do so prior to approving/declining.

Review Source

RR

Rebecca R.  
Office Manager  
Veterinary  
Used the software for: 2+ years

### "Bad shipping times"

February 19, 2025

1.0

Shipping times are atrocious! We have had so many clients complaining about it taking over a week just for their order to be shipped out, not even delivered. They then get angry and blame us when they run out of their prescriptions and we have to do damage control when we have no control over it. When you enter in information when authorizing scripts it does not keep the information you enter like the expiration dates, or gives you an error message. This takes up a lot of our valuable time that we don't have if we need to keep refreshing the page. You end up having to refresh multiple times it can STILL keep giving you errors. We are considering switching to another online pharmacy.

Pros

Trust the products sent to clients are authentic and stored properly

Cons

Shipping times Filling in information for scripts

Review Source

RB

Robin B.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Great Platform"

February 14, 2025

4.0

We have been using the online pharmacy with Covetrus for years. Our clinic enjoys the ease of use and the variety of products we have access to. It helps to keep our inventory costs lower and to pass along savings to our clients. The staff is always extremely helpful and professional to our clients and our clinic staff as well.

Pros

We enjoy the variety of prescription, OTC and compounded items we can get. I like that the pharmacists are attentive and always call to verify an issue. The customer service both for our clients and our clinic is always stellar.

Cons

Every DVM needs to give permissions to each user.

Review Source

EM

Elizabeth M.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Platform updates have been great"

February 19, 2025

5.0

Updates have been seamless and doesn't require a ton of new training.

Pros

It has come a long way. I am happy with the newest platform and the ease to help doctors script out medications

Cons

Wishing it would inform the hospital if a client declines a script or if items are on backorder and a client will not be receiving it

Review Source

TM

Tim M.  
Practice Manager CVT  
Veterinary  
Used the software for: 2+ years

### "Retain revenue with some frustrations"

February 20, 2025

3.0

I have had about 20% of my clients have an issue in one manner or another when we send prescriptions through the system. usually this is on the compounding side.

Pros

Avimark integration works seamlessly to avoid having to note what was done at a third party pharmacy.

Cons

Customer service is hard to reach and spotty at best. Shipping delays are not relayed to clients. When a client pays for 2-3 day expedited shipping there is no clarity that it will still take 5 days to prepare the item for the 2-3 day shipping clock to start.

Review Source

lG

lilly G.  
HM and RVT  
Veterinary  
Used the software for: 2+ years

### "Covetrus vRxPro"

February 19, 2025

4.0

Good experience, only small issues here and there on our end

Pros

The ability to proscript to clients so they have it easy to purchase when they get home

Cons

Its hard to compete with chewys delevirey as alot of our clients complain about long waits for orders. When ordering controlled if the owner doesnt put in birthday there order seems to get cancelled without them knowing and they are still waiting on it. and I wish we still had pictures on our end when searching for products, some products are similar and packaging is easiest way to tell them apart

Review Source

JM

Jennifer M.  
Owner  
Veterinary  
Used the software for: 2+ years

### "From practice owner"

February 19, 2025

3.0

It’s ok with minimal support when challenges arise. But it is a nice alternative to clients looking for a convenient home delivery.

Pros

Integrates with avimark and new site allows to re-prescribe something rather then making a new one.

Cons

It is difficult to add clients/patients. It doesn’t always find current established clients.

Review Source

SM

Samantha M.  
Brand Business Manager  
Veterinary  
Used the software for: 2+ years

### "VrxPro Pharmacy"

March 12, 2025

5.0

Pros

easy to use and all of our staff can watch the training videos

Cons

the training videos would be better if we could find them on an external page

Review Source

GC

Gail C.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Needs help"

February 14, 2025

3.0

Difficult and time consuming to get clients r ex gistered

Pros

Ability of clients to get what they need

Cons

Difficult to use software. Cannot log in from my phone

Review Source

DJ

Danielle J.  
Hospital Manager  
Veterinary  
Used the software for: 6-12 months

### "Make the upgrade!"

September 9, 2024

5.0

Overall a very easy transition. I see that updates are continuing to take place to replace glitches which is great

Pros

Everything in one spot. Easy to navigate. Search engine works well.

Cons

Mild confusion with logging in to the store vs clinic prescribing portal.

Reason for choosing Covetrus vRxPro

Integration with avimark. Compounding options.

Review Source

SS

Susanne S.  
Inventory Manager  
Veterinary  
Used the software for: 1-2 years

### "Great timesaver"

February 19, 2025

4.0

Overall positive, but there are glitches.

Pros

Write back feature to PIMS. Saves so much time.

Cons

Logging in is always a pain. Working within the program is sometimes difficult.

Review Source

LS

Lyndsey S.  
Operations Manager  
Veterinary  
Used the software for: 1-2 years

### "prompted review"

February 25, 2025

5.0

Pros

very user friendly, easy for clients to use.

Cons

sometimes takes 24 hours for clients to link

Review Source

AD

Amy D.  
Office manager  
Veterinary  
Used the software for: 1-2 years

### "covetrus review"

December 20, 2024

5.0

overall great experience. wish they had the old way of searching products and drugs

Pros

that its easy to navigate prescriptions and approvals/denials

Cons

it used to be so much easier to search drugs

Review Source

KS

Kristin S.  
Hospital Manager  
Veterinary  
Used the software for: 6-12 months

### "Easy to use!"

February 19, 2025

5.0

Easy! Reliable! We have had a basically flawless experience with this platform and would recommend to others.

Pros

The ease of use, the time that it saves for all clinic staff!

Cons

We really have had no issues in clinic with this platform!

Review Source

aF

amber F.  
office manager  
Veterinary  
Used the software for: 2+ years

### "office manager"

February 21, 2025

5.0

Pros

It seems very easy to manage and use for the clients

Cons

It seems to be a little harder to actually help the client when they arent able to do it themselves. more time consuming

Review Source

KH

Kali H.  
Hospital Manager  
Veterinary  
Used the software for: 6-12 months

### "So Good So Far"

April 1, 2025

5.0

Pros

Ease of prescribing, user friendly, good categories

Cons

Hard to help clients with issues in hospital

Review Source

BH

Brittany H.  
Cvt  
Veterinary  
Used the software for: 1-2 years

### "Its fine but not amazing"

February 14, 2025

3.0

Fine. Not amazing. Other compounding websites seem more clear to us than this one.

Pros

Easy to approve rx for clients. Nothing else to say here.

Cons

Doesn’t communicate to us when rx need to be approved. Hard to tell what is in stock when quoting prices. Lots of backorders or unavailable products

Review Source

MR

Melissa R.  
Owner veterinarian  
Veterinary  
Used the software for: 2+ years

### "Convenient, but not a profit builder"

February 14, 2025

5.0

Its easy to use, but costs more than other online pharmacys unless you reduce veterinarian's profit to very little. It is a great convenience to clients but not a way to build much profit to your practice.

Pros

Ease of use ability to integrate with animation

Cons

Very minimal profit added to the practice

Review Source

DB

Deena B.  
LVT  
Veterinary  
Used the software for: 1-2 years

### "Platform review"

August 29, 2024

4.0

Is getting better, can help clients check out and switch things now, still can't order for clinic like could on old platform. When I have had to call in all reps have been super helpful and friendly!!!

Pros

Has gotten alot better in the last year. More user friendly

Cons

when first came out it was AWEFULLLLLLL!!!!!!!! Couldn't do a lot of the things the old platform did

Review Source

RD

Renee D.  
owner  
Veterinary  
Used the software for: 2+ years

### "Could be better"

February 19, 2025

3.0

I thought it would bring more to my practice but doesn't really

Pros

convenience for the clients and doesn't require me to manage

Cons

clients find the website hard to find and navigate

Review Source

MJB

Mary Jo B.  
Office Manager  
Veterinary  
Used the software for: 6-12 months

### "Covetrus online phamacy review"

September 5, 2024

5.0

Pros

Fairly easy to use. Linking patients is easy and refilling previous fills is quick

Cons

the prescription cancelling when you change the quantity requested

Review Source

BC

Brit C.  
LVT  
Veterinary  
Used the software for: Less than 6 months

### "Covetrus vRxPro"

August 30, 2024

4.0

Pros

Very easy to navigate, technical support is helpful as well!

Cons

Hold time to get help is LONG, sometimes the customer service for clients who call in are not super empathetic for owners issues.

Review Source

SN

Stacie N.  
LVT- Behavior nurse  
Veterinary  
Used the software for: 1-2 years

### "Covetrus review for a veterinary behavior practice"

February 15, 2023

4.0

Overall, we have found that while it's nice to have our own pharmacy it tends to create more work with either having to call the client or Coetrus regularly to sort out the concerns listed above. I am praying that the software update resolves a lot of these concerns.

Pros

Having Covetrus has made handling prescirptions easier to some extend beacuse our clients can work directly through us and we can aprove presciprtions faster than through any other pharmacy. It is easy to see what is in stock, and view the client/patient medication history. That being said, there are a lot of features that make things much harder than they should be for both our clients and the practice, so I find myself frustrated regularly with the software.

Cons

1\. Clients have a hard time viewing recommended prescriptions/authorized refills. They regularly submit new requests when they already have medication approved in their account, which slows everything down.2. They also are confused when a request is declined, even though the email says there is an approved product waiting in their account. I think in this case, they aren't reading, which is on them, but perhaps that notification could be worded better.3. Autoship seems to have a mind of its own, or the clients are doing really weird things. Clients regularly end up with a surplus of meds due to the timing of the auto-shipments (even with controlled substances- I'm not even sure how that's possible).4. I don't like how you can't alter a script after it has been authorized. You have to archive and create a new script if there is a mistake.5. Allowing the client to choose by the bottle or by the pill throws things off because they either have a surplus or a shortage of medication. If they submit for a by-the-bottle quantity, we usually have to decline and remind them that there is a script waiting for the correct amount. Then they go to order and may make the same mistake again, slowing down the process further. 6. Secondary authorizations for controlled substances. I support this but some medications go through Roadrunner and they wait for the client to order before authorizing. This causes duplicate work.7. Chewy and Petmeds are cheaper so we lose clients to them.

Review Source

Response from Covetrus Software Services

March 6, 2023

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

AF

Andrea F.  
Business and ops manager  
Veterinary  
Used the software for: 1-2 years

### "Expensive but a real time saver"

August 10, 2021

4.0

When we had a technical issue, they were right on it. Good customer service overall. They have also refunded clients when they have made an error without a big process. Also a plus!

Pros

This software integrates into our PIMS, and that part is probably the very best selling feature. It's a HUGE time saver for staff. When a prescription is approved and sent thru the software it will automatically update the client and patient accounts. So you aren't retyping information!

Cons

It's expensive. We make almost no profit on our online sales. Maybe 8% is our actual margin. But, it cuts down on clinic traffic, it frees up our phone lines and our staff. We look at it as a "client service" not an income stream - and that helps. Also - if you have a pet that has passed on, for some reason the integration does NOT happen, and you have to manually go and close out the prescription or the client will get recontacted if they are on autoship or reminders! Important for sensitive situations to know this.

Reason for choosing Covetrus vRxPro

Integration with our PIMS

Review Source

Response from Covetrus Software Services

August 23, 2021

Thanks for being a great customer and for sharing your feedback with us.

Similar Products

Featured