# Page 8 | Wati Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Wati the right Conversational AI Platform solution for you? Explore 202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204314/WATI/reviews --- Wati 4.6 (202) [View alternatives](https://www.capterra.com/p/204314/WATI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Page 8 - Reviews of Wati ## Showing most helpful reviews Showing 176-200 of 202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AN Agnibha N. Co-founder, Head of support and email deliverability Marketing and Advertising Used the software for: Less than 6 months ### "Really effective tool for WhatsApp Communication" September 23, 2020 5.0 We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful. I loved the demo videos that they provide with a step-by-step walkthrough on how to use the platform. Pros Really efficient tool to manage multi-agent customer support on whatsapp. The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc. We didn't want to diversify too much in terms of acquisition channels. But, this tool has worked very well as a retention software and CRM for us Cons We have to wait for about a week to start using the platform as WhatsApp API onboarding takes that long. But, despite that, they're really prompt in getting us approved Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[Clickatell](https://www.capterra.com/p/175976/Clickatell-Touch/) Reason for choosing Wati They had a very personalized demo for us with all the right features that we were hoping for. And the results are following up too. Review Source VS Vaibhav S. MD Machinery Used the software for: Less than 6 months ### "Very Nice Platform for expansion of your Businesses" January 27, 2022 5.0 It is a very nice platform for any size of businesses and make operations on auto pilot mode. I recommend it to all business users. Pros Ease of Using API Platform, Perfect customer resolution platform, Easy User interface for even non technical person. Cons Could include more features in the future Reason for choosing Wati Ease of using it and best customer resolution platform Review Source KS Kevin S. Digital Marketing Strategist Entertainment Used the software for: 6-12 months ### "Best Whatsapp Automation Tool in Market" September 7, 2021 4.0 Best whatsapp automation and CRM tool really liked the product. Helped me create huge community of users in the whatsapp only Pros Easy to integrate and use. Easy whatsapp bot builder Cons The UI can be improved a bit, even though the whole process and integration is very fast. I sometimes felt the UI can be improvised a bit. Reason for choosing Wati Wati was easy and fast Review Source MB Mike B. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "The only official WhatsApp API service with an actual working app" March 3, 2022 5.0 Pros I looked for software that has an official app for mobile devices. My team works often out of the office, especially these days (covid), so having a mobile app to manage inbox conversations is absolutely amazing. It's very easy to build bot flows so no previous experience or coding skills are needed. The price is also minimal compared to what you actually get. Cons As with any new development and new software, there are bugs here and there, but the WATI team is very responsive and solves them quickly. Review Source Praanesh S. Project Consultant Financial Services Used the software for: Less than 6 months ### "Whatsapp Plug in solution" September 9, 2020 4.0 We are having one of the better experiences with Wati for Whatsapp solution and best customer support Pros The ease of onboarding and ability to configure without technical knowledge. The best part is automated review of template messages Cons The con is that it is not customisable, so its better suited for neutral/plug in use. Reason for choosing Wati Ease of onboarding Review Source Shai A. Co-Owner Apparel & Fashion Used the software for: 6-12 months ### "Our experience with WATI" July 18, 2021 5.0 Pros Being able to communicate with our customers over WhatsApp and send bulk messages Cons Template approval for none Latin languages still requires some improvement Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Wati Responsiveness, ease of integration and cost Review Source Response from WATI.io August 5, 2021 Thanks for your feedback. Unfortunately the template approval process is by WhatsApp, but we're working on a template library soon :) Anna O. Head of Growth Internet Used the software for: I used a free trial ### "Great tool for those who use Whatsapp in their business" July 17, 2020 5.0 Pros WATI gives you a possibility to send customized messages to your customers. You can work together with your teammates, have all messages in one place and respond to them fast and easy. On the dashboard you can see all your KPIs. Cons There is no minus for now, but I will update if anything comes up in the future. Review Source SK Santhosh K. Administrator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Wati for Sales / Customer Support" September 6, 2021 5.0 Pros Team Inbox is the great feature. Also we can able to integrate with our crm using the Post API is another great feature. Overall its very easy to use. Cons Since very new, as of now we dont find anything wrong. Review Source SM Shobit M. CEO Financial Services Used the software for: Less than 6 months ### "Best Whatsapp API platform for client servicing!!" November 1, 2021 5.0 A definitely must try for all businesses. Pros It is a very easy no code platform that a person can use and works seamlessly! Cons More integrations are needed with other softwares. Alternatives considered [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/)[Haptik](https://www.capterra.com/p/186856/Chatbots/) Review Source MP Mark P. CEO Automotive Used the software for: Less than 6 months ### "Customer Service " October 9, 2021 5.0 Amazing ! Pros Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful Cons I didn’t encounter any difficulties with the product . It just take a little bit to get used to it Review Source DP Dinesh P. Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Beware you cant opt out, No option to delete your credit card" March 26, 2024 5.0 Cons We were charged even after we deleted our number from dashboard and stopped using, No option to opt out Review Source VR Verified Reviewer Online Marketing Specialist E-Learning Used the software for: Less than 6 months ### "Great WhatsApp support software" September 9, 2020 5.0 I am truly satisfied and our customers love the fact that they can communicate with us just like they talk to their friends over WhatsApp. Pros If you're looking to run your customer support on WhatsApp, WATI is an amazing tool to use. You can have multi-agent team collaboration, have canned replies and event send broadcast notifications to your customers on WhatsApp. Setup was quick and the price has been really competitive. Cons The onboarding and setup requires WhatsApp API approval and that's not the easiest thing to be honest. But, despite that the team was very helpful in guiding us through all the steps to get WhatsApp API approval. Review Source JY Juni Y. Developer Program Development Used the software for: Less than 6 months ### "Wati.io is the best" October 26, 2021 5.0 the support from the team really helped us to solve the verification problem with Facebook Pros very easy to use and integration with the system we use Cons everything has covered our needs, and currently, we are studying one by one from the existing fire Reason for choosing Wati simple pricing and understanding about product benefit Review Source Nick B. marketing specialist Market Research Used the software for: Less than 6 months ### "Best for Whatspp communication" September 9, 2020 5.0 Product is great and customer support is awesome. Overall, I am really happy with the experience with WATI that runs on Official Whatsapp APIs. Pros It's an easy thing to provide better experience to your users while supporting them on WhatsApp. Customers feel better when they're able to communicate over WhatsApp. The product makes it really easy to run customer support effectively. I can even build my own auto-response chatbot on whatsapp. Cons The current chatbot is just keyword based. I would love to see a flow-builder on the chatbot, which I heard they're already building. Review Source AT Arth T. Owner Farming Used the software for: Less than 6 months ### "Amazing CRM to manage whatsapp business" May 3, 2022 5.0 Pros Simple. easy to manage, no technical code required. Amazing customer support. Cons Nothing at all. they have very best support and tutorials that makes your all doubt clear in few minutes. Review Source NR Nirmal R. Software Engineer Translation and Localization Used the software for: Less than 6 months ### "The BEST WhatsApp Team Inbox" January 31, 2022 5.0 Pros Simplicity. WATI is so simple that every WhatsApp user can lean WATI in no time. Cons Creating complex flows in WATI is challenging. Review Source Pedro Henrique M. Partner Law Practice Used the software for: Less than 6 months ### "Great Solution for Whatsapp" March 24, 2021 5.0 Pros Great interface, great people arround the project, constantly updated. Cons Server inconsistency, but seens that the Wati's Staff is already solving this problem. Review Source GM Gomathy M. Founder CEO Food & Beverages Used the software for: 6-12 months ### "Unstable and Archaic software" January 20, 2022 1.0 Painful, Time-consuming, Frustrating Pros Pricing, Reports on how many customers received messages and how many did not, Automation Cons Inability to set up Broadcasts at first shot, invariably fails with some error message or other, Instability in credit card recharges (despite recharge, shows 0 balance), Ease with which campaigns can be set up - you can't do a "select all" of 15000 contacts all at once, you have to keep doing Page Down until ALL the contacts are loaded and then you have to click Select All - The software development is that archaic! Review Source CDE Cecille Daphne E. Senior Marketing Financial Services Used the software for: I used a free trial ### "Amazing Solution" August 25, 2020 5.0 When we were trying to look for a chatbot on WhatsApp solution, they have all the solutions in place. Our agents can access the conversations both on the web or mobile application. This is specially useful with the current COVID-19 situation where our agents are working remotely. Pros This software is something what we need. The entire software is very straight-forward and the entire Clare.AI Team really accommodated all our business requirements. Would really recommend it to everyone Cons If there are features that you'd like to be customized, they can also do it for you at a reasonable price Reason for choosing Wati This solution is cost-effective after we've assessed and evaluated solutions from multiple vendors. WATI has everything that we need. Would really suggest it to everyone who is in need of a WhatsApp API solution. Review Source KD Kamil D. CEO Internet Used the software for: Less than 6 months ### "Great tool for customer support" October 1, 2020 5.0 My overall experience with this software is great. Since I started using it, I'm able to support my clients quicker than before.  Pros WATI is a great app if you run your support via WhatsApp. The best is that you can easily collaborate with your team or send notifications to your customers on WhatsApp.  Cons There is nothing that I don't like yet. Review Source PS Prashant S. MD Automotive Used the software for: Less than 6 months ### "Excellent way to reach to customers" March 26, 2022 5.0 Excellent Pros Its easy and accurate and has given us good results in reaching out to customres. Customres are happy and so are we. Cons Online from google search and also from reviews of other customers Review Source FG FONG G. MANAGER Computer Software Used the software for: Less than 6 months ### "Good tools for customer support" March 9, 2021 5.0 Overall this is a good application which helps a lot for my customer support department. Pros Able to let multiple agent to access the incoming message and reply at the same time. Cons This software do not have group chat features currently. Review Source SS Somi S. Operations Team Consumer Goods Used the software for: 6-12 months ### "Must have for whatsapp marketing" January 10, 2023 5.0 It has been fantastic. The conversations with customers became super easy. Pros It has tons of features. With WhatsApp open rate being 90%, it is a great idea to invest in this software. Cons The Whatsapp API option is a little pricey but it is understandable. Review Source LF Laura F. Partner Telecommunications Used the software for: Less than 6 months ### "About uses" August 29, 2020 5.0 Pros I would say that what I love is constantly reinventing itself It is a growing software, I see constant updating Cons I think you have to improve the automation part Reason for choosing Wati price-quality ratio Review Source AG Anisha G. Founder Food & Beverages Used the software for: Less than 6 months ### "Great Product" September 16, 2020 5.0 Pros Love the automations that can be set . over time they get much better. I also love that the customer support is great Cons nothing. would love to see some new features! Review Source Similar Products Featured