# Page 7 | Wati Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Wati the right Conversational AI Platform solution for you? Explore 202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204314/WATI/reviews --- Wati 4.6 (202) [View alternatives](https://www.capterra.com/p/204314/WATI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Page 7 - Reviews of Wati ## Showing most helpful reviews Showing 151-175 of 202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PS Philippe S. CPO Marketing and Advertising Used the software for: 1-2 years ### "A great solution to teams that depend on Whatsapp" June 28, 2021 4.0 Pros It's a easy to use and to implement software, with a great team behind it. If this is not enough for you, I must say that keywords is a must have tool for your team. Great idea, great execution, great time saving. Cons The aesthetics/frontend of the product can be improved. Alternatives considered [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[Take Blip](https://www.capterra.com/p/200367/Blip/)[Zenvia](https://www.capterra.com/p/200368/zenvia/) Switched from [Take Blip](https://www.capterra.com/p/200367/Blip/) Focused on Whatsapp, instead of being a omnichannel, and pricing. Review Source Response from WATI.io August 5, 2021 Thanks for your feedback. We're already planning a UI/UX revamp :) MF Muhammad F. COO Financial Services Used the software for: Less than 6 months ### "Wati IO" March 29, 2022 5.0 I have to admit that I was skeptical at first when the company suggested we try WATI. I thought it would be too complicated and difficult to use. But it was so easy to integrate with the entire team and have a better communication, I am so glad we decided to give it a shot! Pros I was looking for an easy to use and easy to setup personal assistant and I found WATI. I was able to set up my account in less than than 72 hours, which is a huge plus for me. The interface is also very intuitive and user-friendly, which is great because I'm not the most tech savvy person out there. Cons The is nothing i least like about this software. All is meets my expectation. Reason for choosing Wati I am really happy with the customer service team of WATI. They are always there to help and answer my questions. I am also really happy with the price. It's not too expensive and I can afford to use it for my company's website. Review Source PK Pratik K. Director E-Learning Used the software for: 6-12 months ### "Unabashed Arrogance, HIDDEN BACKLINK even for paid subscribers" July 1, 2022 1.0 Overall, they are extremely arrogant. Everytime we reached out to support with some queries and requests, negative response. Hiding a backlink on the chat widget is not good. We discovered it recently and asked them to remove it, they flatly refused. Pros Bulk outreach to Whatsapp contacts. Whatsapp automation responses. Cons Arrogance by WATI team. We had repeatedly asked for the backlink on the chat widget to be removed and the 1000 messaging credits to not expire. They did not budge, instead canceled the subscription without approval from us. Review Source Pablo D. Head of Product & Operations Real Estate Used the software for: Less than 6 months ### "Very efficient management of Whatsapp Business Account" September 10, 2020 5.0 Very useful tool to manage a whatsapp business account remotely with various team members. With the user and team management, you can build the structure you need to adapt the solution to your business needs. We have managed to use a single whatsapp business number for 3 different purposes (customer service, sales and internal communication), just by assigning to the proper team and users. We are definitely saving a lot of time Pros The flexibility of the user management makes it a very adaptable solution for any kind of small/medium business. Also almost free of bugs, something surprising considering it is a quite young product Cons The UI needs some more work to improve the pages visually Review Source SA Sofia A. Gerente de Mercadeo Leisure, Travel & Tourism Used the software for: Less than 6 months ### "La mejor decision!" June 30, 2021 5.0 Llevo casi 9 años siendo la Gerente de Mercadeo de una compañía líder en el país dedicada a la renta de vehículos. Tenemos ubicaciones en todo el país, incluyendo las 4 ciudades mas importantes, por lo que ha sido extremadamente difícil mantener un buen servicio al cliente. Esto significaba asignar 8 diferentes números de WhatsApp, con el fin de responder las preguntas frecuentes de clientes locales y turistas, y coordinar sus reservaciones y planes de viaje. Realmente era imposible lograrlo, hasta que encontramos a WATI. Pros Sus funciones nos permitieron consolidar todo el servicio al cliente en un solo numero de teléfono, implementar un robot que asiste a nuestros clientes con sus procesos regulares, y los asigna al agente correspondiente cuando es necesario. Definitivamente, WATI nos ha ahorrado una gran cantidad de tiempo, mejoro la calidad de nuestro servicio al cliente, y eficiente todos nuestros procesos de forma general. Sin duda, recomendaría WATI a cualquier negocio sin importar su rubro o tamaño. Cons Me gustaría poder direccionar el inbox de Facebook y Instagram a WATI. Asi pudiese realmente centralizar todo el servicio al cliente, y no tendría que revisar ninguna otra plataforma aparte de Wati :) Review Source Response from WATI.io August 5, 2021 Thanks for your feedback. We will consider the suggestions :) SG Saisharan G. Founder Food & Beverages Used the software for: 1-2 years ### "Best Service ever! " October 4, 2022 5.0 Superb. The overall experience is amazing Pros The automation feature is Amazing! The flows and everything makes it a USP over other competitors Cons Nothing I guess it's amazing I did not find any issue with it. Reason for choosing Wati They have a customer flow builder which no body has and it makes the work much more fast and simpler Review Source RV Ram V. CEO Design Used the software for: 1-2 years ### "Best product for Whatsapp Business API" May 3, 2022 5.0 Pros 1, Quick Setup 2, Product 3, User interface 4, Pricing 5, Customer support 6, Integration with 3rd party apps 7, Solutions The very easiest product for Business Cons Competitors may dislike wati for such a beautiful product. Review Source DP Digital P. Founder Import and Export Used the software for: 6-12 months ### "FRAUD Company - read this review seriously if you are going for wati" December 28, 2022 1.0 wati takes extra payment from your pocket.in my facebook whastapp manager my billing amount is 200$ and wati is charged my 280$ please my monthly account fees. WATI ACTUALLY TAKES 40-50% EXTRA PAYMENT ON YOUR ACTUAL USAGE.WHICH IS A HUGE AMOUNT WHICH ARE TAKING BY THIS MALPRACTICE.THEY WILL NOT ANDWER ABOUT THIS ANYWHERE.FRAUD COMPANY Pros there on boarding is good thats it. once you pay them your money the are gone Cons their support is worst in the industry and this people are fraud Review Source Kewal K. Director E-Learning Used the software for: 6-12 months ### "Great Product. Best WhatsApp API in the Market." March 10, 2022 5.0 Pros Chatbots and Stability of the Platform. Easy to integrate with other platforms. Cons Nothing. WATI can be integrated with pabbly, zapier etc. This makes it awesome. Review Source GG Gregorio G. CEO Retail Used the software for: Less than 6 months ### "Great product for value" July 30, 2021 5.0 Great experience! Pros Easy to setup and use API. Great value for the money!! Cons Could have better customer metrics and database. Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) Reason for choosing Wati Great product for the money Review Source Response from WATI.io August 5, 2021 Thanks for your feedback. We promise to deliver a better dashboard with reports :) EP Ebin P. Developer Information Technology and Services Used the software for: 6-12 months ### "Easy chat bot automation tool" March 16, 2023 4.0 Pros Creating automated chat bot flows are also easy. I have automated our entire bot flow within 2 days with no development or design costs. Cons The response times are getting longer for support ticket. It will be useful if they improve their filter feature on conversation, so that we can see more information. Review Source KC Kenneth C. Director Medical Practice Used the software for: 6-12 months ### "Effective tool for team customer support and maintain customer relationship " September 8, 2020 5.0 Overall I like it as it helped my team to work more effienctly. It is a simple tool that I can keep all my clients' contacts and be able to reach them out in the future. Pros We can effectively maintain a pool of interested patients for long term (i..e retain their WhatsApp number for later promotions) Our team couldn't interact in team manner before as each of us need to have an individual number. Thus WATI helped us as we need team inbox for collaboration. Cons Some features like building auto reply in a flow is missing, and will be good to have in the future. But the auto-reply setup work good at the moment. Review Source Martial N. CEO Information Technology and Services Used the software for: Less than 6 months ### "Take the control with your bots" June 24, 2021 5.0 Respond to our customer 24h/24 7j/7 Pros Flow builder allow us to save in few seconds a leads from a customer no matter the time Cons Yes 1 Agent Online: this option can check if an agent is online or not and send back a message to the customer 2 brick flow: is a way to group on a same flow builder canva the path flow Review Source OO Oliver O. CEO Computer Software Used the software for: Less than 6 months ### "A Happy WATI customer" April 1, 2022 5.0 My overall experience was great. Nothing to complain about. Their team is very flexible and can accommodate all kinds of customer scenarios. Pros The customer support is AMAZING. Without their fantastic customer service, we would not have been able to onboard so quickly with WhatsApp. WATI team helped us remove barriers for integration really fast. Cons Not many cons to talk about really. Their dashboard was a little hard to grasp initially, but once I played with it a bit longer, I started getting the hang of it. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Wati Twilio was really hard to integrate and it was not easy to find someone to support me when needed. Review Source OS Oliver S. Director Banking Used the software for: Less than 6 months ### "Worst Customer Support Ever Received" June 26, 2023 1.0 Awful. Can't onboard because they can't help me onboard. Pros The pricing was reasonable compared to others. However, the price probably indicates why the customer service is appalling. Cons The customer support is an absolute shocker. Honestly can't believe this is the standard. I have Review Source KC Ken C. General Manager Insurance Used the software for: Less than 6 months ### "Amazing communication tool " November 10, 2020 5.0 We are keep looking for WhatsApp solution in past years until using WATI, difficult on communicate with customers via WhatsApp has been solved, Automation features are super helpful on answer frequency question from customers, CS@WATI is nice, response inquiry quick and welcome of suggestion on improvement. WATI available on self phone (Android / IOS) are excellent Pros Able to use one number in touch with different clients around the world, good to maintain brand image, support mutual Log-in, focusing on WhatsApp solution, Simply, familiar dashboard, Reasonable cost, storage of conversation history, etc Cons still under developing, bugs appears sometimes ( response time of CS is quick ), each Template message being charged with no package plan, notification of receive message can be improved, Windows Based app should be consider Reason for choosing Wati Mainly focus on WhatsApp solution, reasonable cost, global market support, CS speak well Chinese and English Review Source TT Tanul T. Co-Founder & Head of Growth E-Learning Used the software for: 6-12 months ### "The easiest WhatsApp automation tool " June 23, 2021 5.0 Pros Automating notifications and other messages to our users + integrations with other systems is the best part of Wati. Cons Most of the other tools don't charge for applying for Green tick badge, have only seen Wati do this and $50 for this is quite steep. Review Source Sheikh S. Founder Computer Software Used the software for: Less than 6 months ### "“Great Customer Support App on What’sApp Business” " October 14, 2020 5.0 Pros If you are looking for something that helps you to run customer support on WhatApps Business, WATI is the best choice for you. It has a Team Inbox that helps you reply to your customer’s questions as well as you can assign to your team member to reply. The thing that I liked most is you can build a message reply bot without any coding knowledge and also from the dashboard you can see the KPI of your team. Cons It’s working smoothly. Still, I have not faced any issues. Review Source Naman M. Co-Founder E-Learning Used the software for: Less than 6 months ### "One of the best tools for Whatsapp Business" December 7, 2020 5.0 It's a great product and the experience so far has been incredible. I highly recommend everyone to use Wati for Whatsapp Business. Pros Before subscribing to Wati I talked to multiple clients and none of them were as transparent as them. Not only Wati has an easy onboarding process but also offers economical pricing. Wati UI/UX has been built keeping non-developers in mind and hence it's dashboard is really very handy and our team loves using them. Cons Not significant enough to be mentioned currently. Review Source DB Dharamvir B. Branding Manager Farming Used the software for: Less than 6 months ### "Best Service ever." October 24, 2021 5.0 Pros It's easy to use and inexpensive. I'll surely use recommend to my colleagues. Cons I didn't find any cons in using this service. Switched from [Bird](https://www.capterra.com/p/160795/Bird/) They are unable to set up my Whatsapp business number with API Review Source GR Gabriel R. Owner E-Learning Used the software for: 6-12 months ### "Perfect tool to whatsapp support!!" September 24, 2021 5.0 Pros WATI is a perfect app if you run your support via WhatsApp. You can collaborate with your team or send notifications to your customers on WhatsApp, improving your support. Cons The pricing is a little bit high for us in Brazil. Review Source RW Raymond W. Director Accounting Used the software for: 6-12 months ### "Great channel for handle online inquiry" June 22, 2021 5.0 Pros A powerful tools connecting with whatsapp with Bot reply function Cons 24 hours may not not long enough for our leads to give us respond. Review Source SK Sahil K. Marketing Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software for Whats App" June 22, 2021 5.0 Pros The ease of the dashboard and how simple it is to use compared to other software. Super quick Support team and our Account Manager has been really helpful. Overall a great software Cons We haven't faced any cons as such about the software. Review Source KD Karthikeyan D. CEO Consumer Goods Used the software for: 6-12 months ### "User Friendly and Easily Configurable" January 6, 2022 5.0 Good Choice of selection Pros Easy to Use and More convenient reporting Cons Get API Functionalities are required and some addional features from PRO to be given in Basic users also. Reason for choosing Wati Its functionalities Review Source SP Swadeep P. Owner Food & Beverages Used the software for: Less than 6 months ### "Best Software for Whatsapp Automation" February 19, 2022 5.0 My overall experience ith wati is good Pros It's an extraordinary item and the experience up to this point has been mind blowing. I strongly prescribe everybody to involve Wati for Whatsapp Business. You can cooperate with your colleagues, have all messages in a single spot and react to them quick and simple. On the dashboard you can see all your KPIs. Cons The pricing of Wati is little bit high except this everything is perfect Review Source Similar Products Featured