# Page 6 | Wati Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Wati the right Conversational AI Platform solution for you? Explore 202 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204314/WATI/reviews

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Wati

4.6 (202)

[View alternatives](https://www.capterra.com/p/204314/WATI/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 2nd, 2026

# Page 6 - Reviews of Wati

## Showing most helpful reviews

Showing 126-150 of 202 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SSD

Shraddha Suman D.  
Sr. Marketing Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use Marketing tool for support and Conversation "

July 31, 2024

4.0

It's good , we have been using this from last 2 yrs

Pros

The setup is easy and can go live easily. Support team is also available when required

Cons

Some features can be updated and connectivity with other platforms.

Alternatives considered

[Interakt](https://www.capterra.com/p/241014/Interakt/)

Reason for choosing Wati

Ease of onboarding and documentation was easy and simple platform

Review Source

AS

Amit S.  
Managar  
Architecture & Planning  
Used the software for: Less than 6 months

### "Customer Support and pricing are too high."

December 19, 2024

5.0

They have multiple featured but pricing are too high and no Customer support.

Pros

Shopify Integration l like the most, They also have Catelog feature.

Cons

Customer Support and pricing are too high.

Review Source

TG

Tarun G.  
Director Engineering  
E-Learning  
Used the software for: 1-2 years

### " Improving Student Engagement Through Effective Communication"

July 31, 2024

5.0

Pros

It's made our lives so much easier when it comes to talking to parents and students. - Sending out messages, homework, and grades is a breeze. It used to take forever, but Wati has cut that time in half. - We love how easy it is to keep track of everything. All our messages and replies are in one place. - Even people who aren't tech-savvy can figure out Wati. It's super simple to use. - Parents are way more involved now that we use Wati. They know what's going on and it's awesome. - Students are paying more attention to their schoolwork since we started using Wati.

Cons

Sometimes Wati can be a bit slow. Sending out messages to a big group can take a while. We wish there were more options for customizing the messages. It would be great if we could schedule messages more easily in advance. - The reporting could be a bit more detailed. - We've had a few glitches here and there, but nothing major.

Review Source

RN

Rajasekar N.  
Sr. developer  
Apparel & Fashion  
Used the software for: 1-2 years

### "Awesome Service which is useful for all business"

August 20, 2024

4.0

I like the Wati service. previously i used another service after that i switched in wati my all requirements are fulfilled now thank to Wati for made my requirements easy.

Pros

I like the Broadcast features it is easy to use and send later option and one more is the catalogue features that is amazing we can connect the Facebook business account and send the catalogue.

Cons

The customer support its very hard here to connect with agent please improve that and pricing

Switched from

[Interakt](https://www.capterra.com/p/241014/Interakt/)

Not user friendly many features are missing so i switched

Review Source

VR

Verified Reviewer  
Marketing manager  
Telecommunications  
Used the software for: Less than 6 months

### "10/10 Recommend to all Marketers"

August 30, 2024

4.0

For a few months now, I have been using WATI.io and I am very much amazed by what it can perform. A marketer like me depends on communication means to ease the interactions with the customers and WATI.io is one indispensable tool in my collection. The platform is intuitive, user-friendly and robust, thus offering everything that one needs for good WhatsApp business communication. One other thing that deserves special mention is the customer support team at WATI.io. They are always there whenever there are questions or challenges any time of day responding promptly in addition to having much useful information. It’s evident that they focus more on making their clients happy which reflects well on their services. All in all, WATI.io is a formidable platform for any firm that is interested in improving its communication via WhatsApp messaging app. I highly recommend it for other marketers as well as companies.

Pros

One of the standout features for me is the automation option which saves me a lot of time. The ability to categorise customers and send personalised messages has improved the rate of engagement.

Cons

Occasionally delayed messages, limited integrations

Review Source

AK

Ashid K.  
Digital Marketing Team Lead  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Happy with the experience from WATI"

July 31, 2024

5.0

Overall I'm very happy with the experience. I am using the growth plan and it gives me the worthiness of the money. it helps me to create a good engagement with customers and it helps to increase my conversion rate. I am happy to suggest this to another person who is likely to purchase a new WhatsApp API

Pros

It is easy to set up the automation flow chart and the keyword action helps me to keep my contacts engaged. I can make sure that they get the details that they are searching for through setup in the chatbots with images and documents.

Cons

Sometimes it will not load even if the internet is okay, I think it is a bug or something. The tutorial video has less clarity regarding the details and didn't provide new videos for new updates

Review Source

RS

Rohit S.  
Director of Sales  
Information Technology and Services  
Used the software for: 6-12 months

### "Easy setup in less than 15 mins"

August 27, 2024

5.0

Wonderful product with good support team.

Pros

An wonderful product with multiple integration/plugin available. Easy to setup and use.

Cons

Pricing is bit on the higher side when compared to other products/indian market.

Review Source

BS

Bhavik S.  
Managar  
Computer Software  
Used the software for: Less than 6 months

### "Wati - paioneer in whats app business apis "

September 5, 2024

5.0

Easy to use and implement whats app business api platform

Pros

\- They offer 7 days free trial that makes start without worry. You can peacefully explore the platform and its features. - They were i guess the pioneer in whats app business api, when no one was they were promoting platform and providing services. - They have excellent support and prompt response rate - You can schedule messages in wati platform - They provide ready integration with lot of tools including zoho, hubspot, woocommerce, shopify and zapier and many many more - There is whats app chatbot builder in wati which is quite easy to design and implement - Their click to whats app ads are best to generate leads for the business via meta ads and then monitor and follow up with the leads - just right in 1 platform.

Cons

\- Wati is relatively expensive as compare to few other available platforms

Review Source

CB

Chethan B.  
Owner  
Retail  
Used the software for: 6-12 months

### "User-friendly interface"

August 8, 2024

5.0

Pros

The platform's user-friendly interface and powerful automation features have significantly improved our customer interactions. We've seen a noticeable increase in efficiency and customer satisfaction since implementing WATI.

Cons

WATI could further elevate its offerings by integrating with review platforms to streamline the review request process. Additionally, a seamless order-taking feature with built-in payment links within WhatsApp would be a game-changer.

Review Source

SS

Sushmeet S.  
Head of Operations  
Information Technology and Services  
Used the software for: 1-2 years

### "Great for user Whatsapp for a Team"

July 31, 2024

5.0

Overall experience is good but if the chat expiring issue gets resolved, it would be perfect.

Pros

Best thing about it is that there's multiple team members you can add to wati and assign them roles, you you can also highlight chats under different categories like Active, Unassigned, Assigned etc.

Cons

Worst thing i found is that the chat gets expired in 24 hours and as a user you cannot send your clients any messages after 24 hours. Since we use it for client communications, we have to move the client to another whatsapp number in order to keep the communication up.

Review Source

RK

RAJESH K.  
DIGITAL MARKETER  
Marketing and Advertising  
Used the software for: 1-2 years

### "Beautiful Wati Software "

September 3, 2024

5.0

I have been using the Whatsapp software for 3 years. It is the best software with the help of which you can send messages, photos, videos or links to many people at once.

Pros

With the help of this software, you can send continuous messages from WhatsApp to someone day after day under automation

Cons

WATI LIKE THIS SOFTWARE, WHATSAPP BUSINESS LINK TO WATI

Review Source

RM

Rajiv M.  
Program Management  
Education Management  
Used the software for: 2+ years

### "Best WhatsApp tool for sending communication"

September 6, 2024

5.0

It has been great 3 years working on this platform, I can easily craft messages and send it to my audiences.

Pros

Ease of access, template, contact uploading.

Cons

There is nothing to be disliked about wati.

Review Source

SD

Sarfarajahmed D.  
Proprietorship  
Information Technology and Services  
Used the software for: 6-12 months

### "Best available option for the WhatsApp business API platform at the moment"

August 19, 2024

5.0

Pros

User interface that is simple to use, and excellent customer service For a supporter, there are several videos on YouTube. We can boost revenue growth by automatically sending template communications to large audiences.

Cons

Sometimes Wati can be a bit slow. It can take some time to send out messages to a large group. We wish there were further ways to personalise the messages. If we could more readily schedule messages in advance, it would be fantastic. There is room for a little more detail in the reporting. A few minor hiccups have occurred here and there, nothing significant.

Review Source

AK

Anchit K.  
Product Manager  
Financial Services  
Used the software for: 6-12 months

### "Probably the best whatsapp integration solution in India"

August 26, 2024

5.0

Great experience with WATI, using them for multiple integrations.

Pros

Very easy to use User interface and great support team

Cons

Pricing is a bit steep, however the services make up for it.

Alternatives considered

[Botpress](https://www.capterra.com/p/199292/Botpress/)[Gupshup](https://www.capterra.com/p/233786/Gupshup/)

Reason for choosing Wati

Feedback from previous users was probably the reason.

Review Source

DS

Dnyaneshwar S.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Awesome business engagement app"

August 28, 2024

5.0

Happy with the way they provide service.

Pros

It gives fast and easy business integration. Chats are more manageable with teams.

Cons

Nothing to disappoint as the platform is so robust and fast.

Review Source

AAA

Anad Ahamed A.  
Senior Paid Media Associate  
Marketing and Advertising  
Used the software for: 6-12 months

### "very user-friendly"

August 27, 2024

4.0

It is a very good experience with WATI. Thank you.

Pros

WATI is very user-friendly and very useful to grow our business. The customer support team is also very supportive and helpful. I started with the starter plan and now updated it to the pro plan.

Cons

They could improve on their chatbot UI & UX.

Review Source

AG

Adnan G.  
CEO  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Good Can Be Better."

August 9, 2024

4.0

Our overall experience was decent. Than kyou

Pros

I wanted to take a moment to express my appreciation for the excellent service and support provided by your WhatsApp API platform. The integration process was seamless, and the API's performance has been consistently reliable.

Cons

Customer support can be better. That's all.

Review Source

DY

Davis Y.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Avoid at all cost"

June 12, 2024

1.0

Pros

At first, they actually pretty good compared to their competitor, and now, we got a lot and lot of errors.

Cons

Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to their website. Its a joke. And if you use email to contact them, better wait for humanity landed on mars.

Review Source

Anirban S.  
Senior Manager - Marketing  
Education Management  
Used the software for: 6-12 months

### "Best platform for Bulk WhatsApp Communication and Chatbot"

January 6, 2024

5.0

WATI is very reliable when we use it directly through the platform but the pricing and maintenance charges are relatively on the higher side. Moreover, the prepaid plan makes it difficult to launch sudden high-volume campaigns without recharging.

Pros

The UI of WATI is so easy and convenient to use that it does not require any separate training. Submission of templates for approval on the WATI platform is also a seamless issue. Live data shows delivery, read and replied metrics. Dedicated live agents can handle user queries on the same platform and chats can be marked as resolved. The Chatbot Builder is also fairly easy to use.

Cons

Applying delay of more than 30 seconds is not supported on the Chatbot platform and it becomes increasingly difficult to incorporate delays of several hours in specific business cases (for example when we want to send an automated feedback message to the customer after 8 hours of the user requesting a Service Request). The clicks data is also not very reliable and the callback report does not get fed to MoEngage properly on integration.

Review Source

PA

Peter A.  
CTO  
Consumer Goods  
Used the software for: 1-2 years

### "Decent product, fast-worsening support"

March 27, 2024

4.0

Overall it started as an exciting project and opportunity, then as prices started going up, Wati started limiting what they're offering in each plan in order to get you to upgrade, and the worse for us is when we need help we just can't reach them any more. So overall experience is highly deteriorating, but being a Business WhatsApp number manager, you are STUCK with them. You can't port business numbers between different Business API providers. So if you wanna switch to a better competitor, you'll have to transition all your customers from one number to another.

Pros

It was very easy to set up, and as a small start-up at the time they really did dedicate attention to helping us connect our number, get a green tick etc. Chats are easy to manage, even though not as smooth of a UI as you're used to with WhatsApp.

Cons

Support has gone towards WORSE in the last 2 years since we're using it. We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically. You can't reach any live person at all lately, you're just sent in circles using chats. Then chats ask you to email them, which is not what you're paying for when you read 24/7 Live support.

Review Source

AA

Ayush A.  
Development  
Computer Software  
Used the software for: 1-2 years

### "Wati Review - WhatsApp Bot"

April 20, 2024

5.0

Pros

Wati is really helpful to integrate and to have sales conversations with the client and also useful for customer support and managing customer data. Its easy to use and has good features like quick replies and automations

Cons

The Ui needs improvements and the chats before inactive in 24 hours.

Review Source

Ruchik V.  
Head of Engineering  
Financial Services  
Used the software for: 6-12 months

### "Good Product - PATHETIC Service"

January 20, 2023

3.0

Very disappointed. I had convinced my organization to go ahead and move all communications on WATI but they stalled our business and that is unacceptable.

Pros

It is simple to use. Most common functions such as responding to customers, creating templates and quick replies, setting up webhooks / keyword actions is quite straight forward and can be done with minimal assistance

Cons

SUPPORT. One of the worst support teams. Setting up the account was a pain. I still have not been able to get my business name correct on the platform. Billing support is even worse. My account got disabled and we were not able to converse with customers despite making all payments timely. No one from their team responds on Whatsapp / LinkedIn / Twitter.

Review Source

Norrania A.  
Human Resources Assistant  
Automotive  
Used the software for: 2+ years

### "Essential for chat-bot WhatsApp platform"

September 6, 2021

5.0

Pros

WATI is one of the easiest software that i have use to manage and create a chat-bot automation for our WhatsApp marketing channel. It is really helpful in helping us to assist customer inquiry and replying to their message quickly for 24/7 without any break.

Cons

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here. The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

Review Source

Arjun D.  
Programs Head  
E-Learning  
Used the software for: 6-12 months

### "Good customer engagement took on WhatsApp "

January 30, 2023

4.0

We have a complete WA iteration of our product on WATI. love the application

Pros

It is easily integrable with no code based backend products like Xano.

Cons

The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date. Also excel extraction is very slow.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Wati

It was a new product with easy automations

Review Source

JG

Jair G.  
admin  
Telecommunications  
Used the software for: 1-2 years

### "A POWERFULL TOOL"

June 23, 2021

5.0

This tool really help us to manage many chats from whatsapp. The automation that they provide on the system is great, Save our business and many time. Our customers are happy with our support since a year.

Pros

The support team is really great. The sysem is really stable, they provide an app, excellent price good plans. Great features like bot and flow builder.

Cons

Extra agent cost is high, some companies will need more than just 5 agents.

Alternatives considered

[respond.io](https://www.capterra.com/p/179311/Rocketbots/)

Reason for choosing Wati

The price and is really user friendly.

Review Source

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