# Page 4 | Wati Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Wati the right Conversational AI Platform solution for you? Explore 202 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204314/WATI/reviews

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Wati

4.6 (202)

[View alternatives](https://www.capterra.com/p/204314/WATI/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 2nd, 2026

# Page 4 - Reviews of Wati

## Showing most helpful reviews

Showing 76-100 of 202 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SF

Sébastien F.  
Cofounder  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Best value for money to have a fully capable business running on whatsapp"

September 17, 2024

5.0

Amazing value for the price paid, I run 30% of my business sales on it, and generate customer love through automated messaging

Pros

Convenient, with a clean web interface, really helpful for customer care team with a centralised whatsapp account, possibility to assign agents, great integration of a click-to-whatsapp on our website that clients love, a mobile app to handle request on the go, quick response, template management. And ZAPIER integration to automate all this!

Cons

Mobile app can still improve to have a perfect UI, would also be nice to be able to edit a template directly into wati when it's rejected by facebook

Alternatives considered

[Brevo](https://www.capterra.com/p/132996/brevo/)[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing Wati

Price and features are better on wati, also easier integration

Review Source

AD

Ambika D.  
Founder  
Information Technology and Services  
Used the software for: 6-12 months

### "Wati's customer care service is not good."

January 15, 2025

4.0

overall its featured and integrations are very good but no customer support.

Pros

I like their platform branding and they have multiple integrations.

Cons

Wati's customer care service is not good.

Switched from

[Sagicc](https://www.capterra.com/p/217309/Sagicc/)

I want to try something new for my business.

Review Source

SF

Sergio F.  
Founder  
Insurance  
Used the software for: 1-2 years

### "Easy to use"

October 8, 2024

5.0

Great experience, I like it and its easy to use and to integrate in our processes

Pros

Its very simple to use and very affordable

Cons

The UI sometimes doesnt work smoothly when we search customers. And you can´t set as unread a conversation

Alternatives considered

[Meta for Business](https://www.capterra.com/p/213257/Facebook/)

Reason for choosing Wati

Easy to use, time to market, and access to the api

Review Source

Babar S.  
Director  
Financial Services  
Used the software for: 1-2 years

### "Good software to help move your business forward"

October 7, 2024

4.0

Very good software. Any business can utilise this for customer engagement.

Pros

The functionality of the software can aid any business.

Cons

Can be slow at times and lacks responsiveness

Review Source

VR

Verified Reviewer  
Technical business analyst  
Consumer Services  
Used the software for: Less than 6 months

### "Good platform who have More Marketing work"

December 25, 2025

4.0

Pros

The chatbot creation is very simple and handy. Technical and non technical can person understand quickly.

Cons

we cant used that for multi-agent, only one user has to handle this. Our platform is a case management which is least compatible with our use case. But still, we will use it for lead capture via marketing

Alternatives considered

[TimelinesAI](https://www.capterra.com/p/211597/TimelinesAI/)

Reason for choosing Wati

in our use case it is of multi agent communication and we dont spend more money just only login via 1 user

Review Source

UB

Ujwal B.  
OPERATIONS MANAGER  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "WATI our critical resource!"

April 16, 2025

5.0

Great experience. Highly recommended. No other WhatsApp automation services could provide fully loaded mobile app.

Pros

\> Mobile app features, fully loaded. > Easy to learn > User friendly

Cons

Sometimes when we trigger chatbot it goes to wrong person. ie updation of messages is slow.

Review Source

PB

Prasad B.  
Web Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Full Featured Pack of WhatsApp Marketing"

January 31, 2025

4.0

Overall, I think WATI is good, but I am not happy with their user interface or customer service.

Pros

WATI has the best features among its products.

Cons

The user interface is very bad. Difficult to find options.

Review Source

Vikas A.  
Founder  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best Tool for Whatsapp Automation"

September 3, 2024

5.0

My overall experience with WATI has been amazing, it has led to increased showup for our client's events, which has led to higher conversions on the backend which leads to higher profitability overall.

Pros

I liked the easy-to-understand interface and features and the best part is scheduling the 1-1 reminders for webinars and other online events for our clients.

Cons

It's confusing sometimes in which category you should get the template approved, whether it should be in Marketing or utility and sometimes gets approved in utility and sometimes it does not get approved.

Review Source

iA

ibrahim A.  
ceo  
Marketing and Advertising  
Used the software for: 1-2 years

### "Wonderful experience with Wati"

November 7, 2024

4.0

A wonderful experience that facilitated quick communication with my clients

Pros

It is easy to use and helps us keep customers informed of their requests and answer their questions quickly. I highly recommend it to my friends as there is no competitor this wonderful.

Cons

The only negative is the prices are a little high

Review Source

TV

Tomás V.  
CCO  
Real Estate  
Used the software for: 2+ years

### "Good experience "

October 4, 2024

5.0

Very good. We subscribed about 2 years now and since then our customer service and b2c are more robust and scalable.

Pros

Chatbots anda sandbox are really friendly and usefully, specially the automation configuration.

Cons

Wish there would be more sophisticated time of day decision based automation.

Review Source

DK

Devesh K.  
Founder  
Apparel & Fashion  
Used the software for: 6-12 months

### "Grow with Wati"

October 17, 2024

5.0

My overall experience good and I am enjoying to grow my business

Pros

I liked the software monthly retainer fee

Cons

some time msgs not deliver, but yes after some time it will auto deliver

Switched from

[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/)

For startups, wati is good for everything like customer support, promotions, automation plugins

Review Source

RK

Ruth K.  
Tuition Manager  
Education Management  
Used the software for: 6-12 months

### "Using Wati as a first contact for sales"

September 10, 2024

4.0

We've been using Wati for our first-response sales service for a year, and it’s proven to be a valuable tool for automating customer interactions. If you frequently handle recurring service questions or need to prequalify leads, Wati simplifies the process.

Pros

It’s intuitive and user-friendly for building chatbots, though broadcast and trigger settings can be tricky. The webhook integration with our CRM ensures seamless customer interactions. Overall, Wati has significantly improved our customer support and saved time for our sales team. We haven't had the need to interact with Wati's customer support team yet.

Cons

While the software works well most of the time, occasional glitches can occur, so it’s important to stay vigilant and be ready to step in if a bot fails.

Review Source

VR

Verified Reviewer  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### "Good platform for whatsapp "

November 13, 2024

4.0

Pros

Good platform for whatsapp api, also multiple user system is good.

Cons

Price is very high as compared to other service providers

Review Source

PM

Prasanthi M.  
HR  
Computer Software  
Used the software for: 2+ years

### "Efficient and User-Friendly WhatsApp Solution for Easy Customer Engagement"

September 16, 2024

5.0

our experience with WATI has been positive, and it consistently meets our communication and customer engagement needs.

Pros

WATI's integration with WhatsApp is smooth and user-friendly, making it easy to manage communications.

Review Source

MN

Meera N.  
Founder  
E-Learning  
Used the software for: 6-12 months

### "User friendly!"

November 19, 2024

5.0

I have been using WATI for 6-months. It helped me to get more show-ups in the webinar.

Pros

Wati is simple to use and easy to understand.

Cons

Automations are only available in Pro plans. Limited automations can be added in growth plan too.

Alternatives considered

[AiSensy](https://www.capterra.com/p/240134/AiSensy/)

Reason for choosing Wati

because of the good customer support WATI has.

Review Source

Subham P.  
Founder  
E-Learning  
Used the software for: 2+ years

### "Best whatsapp automation"

September 12, 2024

5.0

Pros

WATI’s seamless WhatsApp integration and automation features streamline customer support, enhance response times, and provide valuable analytics.

Cons

WATI's interface can be a bit complex for new users, and some advanced features have a steep learning curve.

Review Source

AK

Amly K.  
Relationship Manager  
Consumer Services  
Used the software for: I used a free trial

### "Wati is fantastic and amazing in help my work easier"

September 4, 2024

5.0

I am a happy client of Wati. Very comfortable with Wati and it is making me perfectly awesome with clients with spot response and resolution management.

Pros

It is very easy to use and the best for client management. Gets the best results and quality result Will keep using it going forward.

Cons

Annual fee could have been a bit less. Otherwise there is no other issues.

Review Source

Sathwik D.  
Head of Customer Success and Operations  
Information Technology and Services  
Used the software for: 1-2 years

### "The best! "

September 6, 2024

5.0

Awesome

Pros

Everything offered by Wati 1. Easy to use platform. 2. Best in class customer support. 3. High-end features, enables you to manage everything regards to WA under one platform.

Cons

Nothing as such I came across. We've been using Wati almost for year now.

Review Source

VK

Vipin K.  
Artist  
Arts and Crafts  
Used the software for: 1-2 years

### "Great experience "

November 15, 2024

5.0

Good experience,i feel so much time saving

Pros

Automation is verry easy to use,and chatbots

Cons

Nothing i thing is bad in here,i like it

Review Source

AV

Alok V.  
Dev  
Information Technology and Services  
Used the software for: 2+ years

### "Best service "

September 17, 2024

5.0

They are providing more API for Apps integration.

Pros

Our team likes the dashboard and most things are compatible with every platform with API. The support system is perfect.

Cons

Giving more options is not cons We want a setting like Basic and Advanced view so that we can do fast

Review Source

bC

bradley C.  
Sales rep  
Retail  
Used the software for: 1-2 years

### "Great app wonderful for customers and businesses "

November 7, 2024

5.0

It's great app works good, for customers

Pros

Easy to use and very user friendly can take pictures and share audio great app

Cons

I liked everything about it they only thing I didn't like is that couldnt open chats once closed

Review Source

RS

Raman S.  
Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Wati an excellent whatapp tool"

March 26, 2025

5.0

Overall it pretty good , satisfied with the solution

Pros

User Freindyly solution, even for the beginners

Cons

No problem as such, may be analytics can be improved

Review Source

SV

Simón V.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Wati / Zoho CRM"

August 30, 2024

5.0

Wati allows you to Centralize all WhatsApp messages. Coordinate work teams. And automate the flow of communications through this medium.

Pros

We really like its shared tray mailbox functionality. And its integration with Zoho CRM

Cons

The one who, as a partner, does not have a platform to link my clients independently. Each one with their own independent credit card.

Switched from

[Trello](https://www.capterra.com/p/211559/Trello/)

By functionalities and integration with Zoho CRM

Review Source

AW

Atul W.  
Founding Member  
Consumer Goods  
Used the software for: 2+ years

### "Good App but can be made better"

September 6, 2024

5.0

The experience is amazing , using all possible tools available for growth , looking forward to more enhancements.

Pros

Wati is perfect as it creates a secure & safe channel for us to interact with our customers

Cons

Need more variations in chat bots & in flows.

Review Source

KS

Kishan S.  
AVP-Sales  
Education Management  
Used the software for: 1-2 years

### "Amazing WhatsApp CRM Solution for Client Engagement"

September 10, 2024

5.0

WATI is a great tool for businesses that rely on WhatsApp to engage with their clients at scale. The features offered, such as template management, automation, and reporting, make it a strong platform for businesses looking to streamline client communication.

Pros

The interface is user-friendly, allowing my team to quickly get onboarded and use it effectively for broadcasting messages, customer support, and lead management.

Cons

While WATI offers great functionality, the pricing structure could be more competitive, especially for smaller businesses looking to scale their messaging capabilities.

Review Source

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