# Ombud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ombud Software - reviews, pricing plans, popular comparisons to other Content Management products and more. Source: https://www.capterra.com/p/204190/Ombud --- # Ombud Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ombud ## What is Ombud? Built on a foundation of expertise in sales engineering & response management, Ombud serves enterprise-level RevOps teams. Our platform combines content collaboration, project management, & machine learning to streamline the creation of client-facing Sales & Business Development deliverables. We move beyond basic automation & knowledge management, offering context-aware intelligent support. This enables RevOps teams to significantly elevate efficiency, cut costs, & surpass growth goals. ## What is Ombud used for? [Content Management](https://www.capterra.com/content-management-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Proposal Management](https://www.capterra.com/proposal-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ombud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://ombud.com&name=Ombud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ombud 4.9 (16) VS. [4.5 (1,242)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (16) Ease Of Use 4.4 (1,226) Value For Money 5.0 (9) Value For Money 4.3 (957) Customer Service 4.9 (15) Customer Service 4.3 (937) ## Ombud alternatives Highest Rated [4.8 (27)](https://www.capterra.com/p/141108/Expedience-Software-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (153)](https://www.capterra.com/p/143966/SmartDocs-for-Microsoft-Word/reviews/) Starting price $695.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Audit Trail A record of all activities within the system, including user access, changes made, etc. Ombud 58 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically formats data in a predetermined way Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Create and manage digital catalog of products/services with their details, specifications, and price Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Facilitates online authoring and publishing of the content Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Automated or logic-based workflows that assist in the creation of electronic documents Assign categories, labels, tags, or attributes to documents for organization, search and storage Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support A repository of previously used/received RFP questions with responses Manage and support multiple languages Track all opportunities for potential sales and convert them into recurring revenue Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Create proposals based on costs of labor and materials Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Enables creation, management, and tracking of product requirements & features during product production/development Manage and process incoming documents detailing requests for proposals The process of creating proposals in response to requests received from potential clients Process of training new hires by providing them with sales tools and knowledge needed to complete the job Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once Track the status over time for a request, process, asset, or transaction Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Supports various video file formats Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.7 (16) 4.7 Based on 16 reviews ## Pricing Value for money 5.0 (9) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (9) 5.0 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (15) 4.9 Based on 15 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(15) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Andrea K. Senior Manager, Proposal Management Health, Wellness and Fitness ### "Efficiency and visibility " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 20, 2021 Overall the Ombud team has been supportive and accommodating during implementation and now on an ongoing basis. My team uses the tool to a high degree and we appreciate the support and the flexibility of the system. Pros My team works on a high volume of complex RFPs. The most appealing, and most widely complimented, feature of Ombud is the collaboration it provides during proposal development as well as proposal library curation. The system allows multiple users to work simultaneously to develop strategic proposal responses as well as provides visibility and auditability of responses. The tool works well with various RFP formats as well. Cons There are some areas of improvement relative to searchability and reporting, although nothing that hinders our ability to complete proposals efficiently and timely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Chad M. Sr. Database Writer Health, Wellness and Fitness ### "Ombud easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 20, 2021 Much easier to to my job with Ombud as opposed to other proposals software. Pros Ombud is easy to use and pretty intuitive. Cons Importing/Exporting data, graphics needs to be upgraded, become more flexible to accomodate apples to apples transitions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mary Jean C. RFP Analyst Information Technology and Services ### "Ombud has become the ultimate tool and Knowledgebase for our RFP team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2021 Pros When I was new to the team, Ombud allowed me to retain the information and help answer the Security Questionnaires and RFPs. Not only was it a tool to respond to customer questionnaires and RFPs, it was like a study guide to learn about the company products. It became my go-to knowledge base. The Ombud team always has a quick turnaround when uploading the documents and questions. Cons Honestly, it is hard to find a dislike or something that is least helpful with Ombud. If I had to pick one thing, it would be the conditional responses on portals. There are times when there are so many conditional responses, Ombud is unable to pick them up and upload it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Michelle M. Senior Director Information Technology and Services ### "The only way to organize work across multiple teams and locations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 20, 2021 We use ombud for RFP and RFI responses. Ombud brings together all the disciplines needed and allows us to access previous high quality responses to ensure a consistent and speedy response across all business areas. Pros The ability to pick previous answers reduces time to respond and quality of response significantly Cons There's not much that is difficult to use! Pretty straightforward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Senior Proposal Specialist Pharmaceuticals ### "Ombud: a good platform to work" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2021 At the beginning Ombud seems to be difficult to use, however the more you work with the platform the more you learn about the capabilities Pros The possibility to have the work well organized and to track the changes done by other users Cons There are some customizations that I have to do once the file is exported (not possible to make those changes in Ombud) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Dylan R. Account Executive Translation and Localization ### "Ombud > RFP360" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 2, 2021 Pros Much easier to use and collaborate on RFPs also their success team is super responsive and helpful. Cons I do not have any cons. I did not know how much I liked Ombud until we switched to RFP360. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Buster H. Director Sales Engineering Telecommunications ### "Product has streamlined our processes, but best part of Ombud is the support staff." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2021 Excellent experience. Ombud staff is like an extension of my own. Application has more than met my needs and the bonus has be the support provided. We were new to using this type of tool having done RFPs and security questionnaires manually before adopting Ombud. Their staff walked us right through implementation and continue to provide excellent engagement day-to-day. Pros Workflow and the ability to spread assignments and work load. Reuse of existing content with the ability to easily nominate and approve new content. Licensing model fit our business that requires multiple subject matter experts across a broad product portfolio. Cons Ability to report on how much time in each stage in a summary report. My understanding this is road mapped. Alternatives considered [Loopio](https://www.capterra.com/p/133042/Loopio/) Reasons for choosing Ombud Licensing model was flexible and fit better. Biggest difference I felt was the level of engagement during my elongated sales cycle. I spent over a year+ investigating and then justifying the business case internally. From the CEO down I felt they had 100% focus on customer experience. This has proven out even after we purchased and deployed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Bill S. Senior Proposal Manager Computer Software ### "Product Review from a Daily User" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2021 Overall I am very pleased with the product, and would not ever want to return to the old-fashioned manual methods of populating RFPs and managing versioning. Even my comments in the field directly above are relatively minor in comparison with the work of managing RFPs without a tool like this. Pros The ability to support parallel resource collaboration while maintaining versioning is critical and has been (for me) the #1 feature. Assignment feature and messaging directly from a question are very helpful. Filtering questions by various criteria for ease of responding, review, and other criteria. Cons Working in filter mode can be difficult occasionally. For example, if I'm working on Unanswered questions, and want/need to stop for some reason, Saving the question removes it from the filtered space immediately. Clearing the filter does not always bring me directly back to the question. Long RFPs can be difficult, as the screen can only show so much. I tend to scroll a lot. Not major issues, but inconvenient at times depending on SLAs. Also would like to see a way to eliminate older RFPs from the search algorithm. I understand the design premise to be that utilizing updated master content on a consistent basis will push older responses down in the response returns, but this does not work well in real life. Maintaining master content and currency is difficult in our particular environment, but I'm sure this is not a rare problem across your customer base. And people tend not to read closely every response option that is returned, especially when they are similar at a glance. That's just the way it is, and again I assume it is not unheard of across customers and industries. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Loraine L. Senior Technical Content Project Manager Computer & Network Security ### "Game changer for content collaboration, reuse, and upkeep" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2021 We are saving huge amounts of time with Ombud’s content reuse capabilities. Our content is also more organized and searchable than ever before thanks to tagging. Finally, friction during collaboration with other departments/SMEs is reduced significantly thanks to the Tasks feature at the Question level. Pros The Show Suggestions feature and subsequent search bar that appears feels like magic compared to the way we used to respond to RFPs. If you build your Reference content with good key words and give the machine learning a little bit of time, the questions practically answer themselves. Beyond that, the Search bar and Filter tools are helpful for users who are not as familiar with Reference content, as well as for questions that are more specific and warrant a search of past RFPs. One co-worker described it as an internal Google, which I have to agree with! Cons There are occasionally minor bugs that appear when working with the interface (behaviors that you don't expect to happen when you perform an action), but it seems like Ombud is aware of this and making improvements with each new release. Their Support team is also incredibly responsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RO Ruth O. Principal Computer Software ### "Best Decision Ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2021 Pros Ombud is very easy to use, rich in functionality, and allows our teams to collaborate cross-functionally. It has allowed us to respond to RFPs more quickly and efficiently. The Ombud team is always extremely responsive to questions we've had and to requests for new functionality. Switching to Ombud was one of the best decisions our company ever made! Cons Bulk Suggester and Search functionality could be better although I've heard there are significant improvements in the latest release. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204190/Ombud/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)