# Gem Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gem Software - reviews, pricing plans, popular comparisons to other Recruiting products and more. Source: https://www.capterra.com/p/204052/Gem --- # Gem Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gem ## What is Gem? Gem is the only AI-first all-in-one recruiting platform. Save time, money, and the headaches of juggling multiple tools. Gem brings together your ATS, CRM, sourcing, scheduling, and analytics — plus 800M+ profiles to source from — with AI built into every workflow. Use Gem as your all-in-one recruiting platform or enhance your existing ATS with integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more. Over 1,200 companies – from startups to industry leaders like Airbnb, Wayfair, Cintas, Carmax, Doordash, and Zillow – trust Gem to hire with speed and ease. See why Gem is the recruiting industry’s most beloved solution, with a 4.8/5 rating on G2. ## What is Gem used for? [Recruiting](https://www.capterra.com/recruiting-software/)[Recruitment Marketing Platforms](https://www.capterra.com/recruitment-marketing-platforms-software/)[HR Analytics](https://www.capterra.com/hr-analytics-software/) Overall rating Based on 123 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Starting price $135 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gem alternatives Highest Rated [4.9 (1,135)](https://www.capterra.com/p/206957/100Hires/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (1,218)](https://www.capterra.com/p/125768/Zoho-Recruit/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (1,841)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (3,428)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/204052/Gem/alternatives/) ## FAQs about Gem Overview ### What problems does Gem solve? Gem solves manual, inconsistent recruiting outreach by automating personalized email and text sequences, follow-ups, and reminders while preventing duplicate contact and missed details. It helps recruiters, sourcers, and talent leaders manage candidate pipelines, reuse talent pools, sync activity with ATS tools, and track funnel performance without spreadsheets or manual reporting. Answer based on 97 reviews Overview ### Which roles and teams benefit most from Gem? Gem is most used by recruiters, technical recruiters, sourcers, and talent acquisition leaders who need to manage outbound hiring pipelines efficiently. Recruiting coordinators use it to keep candidate data organized and communications consistent, while heads of talent and recruiting managers rely on it for team visibility, process optimization, and reporting on hiring performance. Answer based on 123 reviews Overview ### What company size and industries is Gem built for? Gem is built for startups through enterprise employers, with the largest reviewer share from small businesses at 37%, followed by enterprises at 33% and midsize companies at 30%. It is used most in Computer Software at 28%, with additional adoption in Staffing and Recruiting at 12% and Information Technology and Services at 8%. Answer based on 123 reviews Features and Usability ### What are the key features of Gem? Gem includes core recruiting features like candidate sourcing, candidate management, and applicant tracking, with differentiators centered on email automation. Reviewers most often highlight email sequencing, candidate email campaigns, analytics dashboards, customizable reports, and ATS integrations for managing outreach, tracking engagement, and monitoring recruiting pipeline performance. Answer based on 47 reviews Pricing ### How much does it cost and what fees or limitations are included? Gem starts at $135 per month for the Startups plan, which includes 500 AI sourcing credits, ATS, analytics, CRM, scheduling, and sourcing and outreach automation. A free trial is available. Reviewers call it expensive and note that some features, analytics insight, and ATS integrations may require extra checks or extra cost. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does Gem integrate with? Gem integrates with Greenhouse, Lever, LinkedIn Recruiter, Calendly, Gmail, and Workday HCM, with reviewer-confirmed connections centered on ATS, sourcing, and scheduling. It also supports over 50 integrations, including Ashby, BambooHR, Checkr, GitHub, and CoderPad, covering recruiting, HR, screening, and technical assessment workflows. Answer based on 45 reviews Getting Started and Support ### What training and onboarding options does Gem offer? Gem provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer group learning, documentation gives written reference material, and videos provide self-paced walkthroughs. Answer based on 2 reviews Getting Started and Support ### What customer support options does Gem offer, and how do users rate the experience? Gem offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, helpful, and effective at resolving bugs and technical issues, sometimes within minutes or the same day. A few users report slower responses, difficulty reaching account management, or inconsistent support quality. Answer based on 17 reviews ## Who uses Gem? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 110 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 110 reviews Human Resources 67% Human Resources 67% Marketing 11% Customer Services & Support 6% Others 17% Top industries Based on 110 reviews Computer Software 41% Staffing and Recruiting 24% Information Technology and Services 14% Human Resources 12% Other 9% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Candidate Management 4.6 (81) 65.43% of 81 reviewers that rated this feature as important or highly important With Gem, you can easily visualize and organize candidates, track their progress, and manage communication in one place. Users think the kanban boards, reminders, and real-time updates simplify workflow, especially when integrated with Greenhouse, though some wish for even deeper integration. Reporting/Analytics 4.7 (71) 73.24% of 71 reviewers that rated this feature as important or highly important Gem offers you clear, customizable dashboards and pipeline analytics that help you track outreach, candidate engagement, and team performance. Reviewers appreciate sharing reports with hiring managers, A/B testing outreach, and using metrics to adjust strategies, though some mention ATS integration issues. Email Marketing 4.7 (44) 68.18% of 44 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Resume Search 3.9 (41) 43.90% of 41 reviewers that rated this feature as important or highly important Search through the software for stored resumes CRM 4.5 (39) 69.23% of 39 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Talent Acquisition 4.7 (36) 80.56% of 36 reviewers that rated this feature as important or highly important Recruiting, tracking, and interviewing candidates and onboarding/training new employees Gem 45 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Find and manage potential candidates and their applications and resumes through the recruiting life cycle Track, manage and store the applications of potential future members, customers or candidates Capability to use a search engine via operators like AND, NOT, and OR Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results With Gem, you can easily visualize and organize candidates, track their progress, and manage communication in one place. Users think the kanban boards, reminders, and real-time updates simplify workflow, especially when integrated with Greenhouse, though some wish for even deeper integration. Record candidates' information such as role, professional qualifications, experiences, skills or attributes Proactive search for potential hires to fill current and future job openings and build talent pipelines Record interactions, notes, and developments with candidates Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Alter the layout and content of reports Import and export data to and from software applications Forecast customer demand using historical insights and simulations Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Manage and track employee referrals for open job positions Create and track interviews with a reminder system Plan, organize and set up the date, time and location of a candidate's individualized interview Manage and track all job information and associated tasks Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Streamlining repetitive tasks and activities through automated and predefined workflows Designed to be used by external or 3rd party recruiting or staffing firms Tools to find, assess, and hire suitable candidates for a job within an organization Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Gem offers you clear, customizable dashboards and pipeline analytics that help you track outreach, candidate engagement, and team performance. Reviewers appreciate sharing reports with hiring managers, A/B testing outreach, and using metrics to adjust strategies, though some mention ATS integration issues. A searchable repository of candidate profiles Automates the extraction and analysis of key information from resumes or CVs Search through the software for stored resumes Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Process of recruiting candidates through social media platforms such as LinkedIn, Facebook, Twitter and more Recruiting, tracking, and interviewing candidates and onboarding/training new employees Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (123) 4.6 Based on 123 reviews ## Pricing Value for money 4.6 (79) Free Trial [View pricing plan details](https://www.capterra.com/p/204052/Gem/pricing/) Startups $135.00 Flat Rate,Per Month It includes: - ATS - CRM - Sourcing & outreach automation - AI Sourcing: 500 credits per month - Scheduling - Analytics Value for money 4.6 (79) 4.6 Based on 79 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Deel](https://www.capterra.com/p/205015/Deel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (102) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (102) 4.7 Based on 102 reviews ## User reviews Overall rating 4.7 Based on 123 reviews Filter by rating 5(94) 4(27) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent CB Cynthia B. Talent Acquisition Team Lead Staffing and Recruiting ### "Easy to use for recruiters, powerful collaboration and reporting for teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 29, 2025 Gem is a great tool both for day-to-day recruiting productivity and for leadership visibility. It saves time, improves collaboration, and provides strong insights, but the cost and ATS limitations should be considered depending on your stack. Pros Gem is extremely easy to use. Setting up sequences is quick and practical, and the wide range of placeholders makes it easy to personalize outreach at scale. I really value the ability to add notes and tags to candidates, which makes team collaboration smooth and transparent. From a recruiter’s perspective, it feels almost like an ATS — the filters are very detailed, and you can scrape/search efficiently when looking for specific profiles. Another big plus is being able to reuse your own database and talent pools over time, which reduces reliance on external sourcing tools. From a team lead perspective, the reporting dashboards make it easy to track pipeline health and recruiter performance, which is very valuable for scaling teams. Cons It is on the expensive side, especially since you still need another tool for actual sourcing. Nowadays, many sourcing platforms also include emailing capabilities, which makes Gem feel like an additional investment. The ATS integrations also feel somewhat limited at times and require extra checks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GB Gedion B. Customer Manager Media Production ### "Amazing candidate relationship management software." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 24, 2025 Gem has provided us with improved reporting capabilities and enabled us to effectively manage recruiting campaigns. Pros The software is straightforward and has very reliable reporting tools that makes implementation seamless. Cons The product is very effective. I have not found flaws associated with its implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mathieu L. Recruiter Information Technology and Services ### "A great tool, a lot of potential to be a real gem" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 3, 2025 The tool can definitely be improved to improve the sourcer/recruiter experience but I'm glad GEM is part of our sourcing workflow! Pros I particularly like the collaboration possibilities in GEM. I'm heavily relying on shared projects with my teammates and finding a good workflow is easy with GEM. Cons I wish GEM (1) could improve the filtering options in projects because filtering isn't the smoothest experience I've had so far and the tool has the potential for more and (2) could give us more freedom in building our own dashboards. There are many widgets available (which is great) but it makes it hard to quickly build the dashboards we want - we have to play around with the tool before, in order to find the best variables. Switched from [Eightfold.ai](https://www.capterra.com/p/221474/Eightfoldai/) The previous tool wasn't necessarily adopted by the internal users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Billie C. Marketing coordinator Marketing and Advertising ### "Easy to use, however better platforms exist " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 August 22, 2024 Used to use and adopt to however lacks important features other softwares provides Pros It’s easy to use and provides valuable analytics on candidates Cons You can’t download the candidate list which is frustrating and it is lacking other features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TY Tommy Y. Director of Recruiting Security and Investigations ### "Useful for sourcing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 November 1, 2023 Pros Gem is a useful tool for finding contact information and creating nurture campaigns easily. Its easy to use and started building out a marketing and an ATS, so having a Gem ecosystem. Cons the support could be much better, working with support on problems is slow. Alternatives considered [ZoomInfo Talent](https://www.capterra.com/p/253716/ZoomInfo-Talent/) Reasons for choosing Gem Ease of use and been using Gem longer and so didn't feel a need to change Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Lead Talent Acquisition Computer Software ### "GEM has evolved and is getting better" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 9, 2023 its an ok product now, it used to be a game changer but it's not innovating enough Pros It's way to manage new outbound candidates/prospects that you sourced to fit your openings. Cons It's getting to the point of asking..what else can GEM Do? Beyond managing / CRM / outbound.... Alternatives considered [hireEZ](https://www.capterra.com/p/177502/Hiretual/) Reasons for choosing Gem the ability to import candidates from linkedin to GEM and ability to track campaign was really key Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Rebecca A. Event Marketer Computer Software ### "Gem is an essential recruiting tool." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2023 Pros It's really easy to use! Gem's integrations make leveraging data from event so easy. In the past, where other platforms don't encourage collaboration, Gem does.Gem is perfect for large teams with wide candidate pool in order to retain and share talent, which is super important in this new and competitive landscape. Cons Limited licenses can make the data analytics a bit manual when it comes to reviewing large sheets of data. My assumption is that this is to push you to get a pro license. Switched from [Eightfold.ai](https://www.capterra.com/p/221474/Eightfoldai/) Eightfold did not have key integrations we needed like Splash. Also it was not as intuitive, hard to use, and didn't allow you to easily see into other projects. Most of all this tool was not GDPR compliant. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Recruiter Computer Software ### "An All-in-One Talent CRM!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2023 Pros This tool was overwhelming to understand at first- but only because it has so many features! I really enjoy how this tool allows me to manage my candidates all in one place- projects, notifications, reminders, etc. I especially enjoy: 1. How the notifications allow me to stay on top of my candidate pipeline, and 2. The detail of all the data in the dashboards! I've really enjoyed building out customized dashboards that allow me to better understand my top of funnel + overall recruiting process. Cons This is not a con for Gem, but more for LinkedIn. I just wish the LI integration was better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Karl H. Recruiting Coordinator Computer Software ### "Very Easy to Use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 26, 2023 Pros Gem seems really straightforward and easy to navigate! Our recruiting team is finding it really helpful! Cons In my role, there aren't many things that I dislike, I would say that maybe including a searchable FAQ page within the program to help troubleshoot if it doesn't already exist. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA Kait A. Recruiter Computer Software ### "Gem for recruiters " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 April 20, 2023 Pros I really like that Gem makes it easy to track my outreach stats and pipeline. Cons I wish that you were able to send LinkedIn messages directly through gem rather than setting sequences for LI messages and having to go back and send manually. It feels clunky at this stage still. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204052/Gem/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)