# Page 9 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20372/Entrata/reviews --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Entrata ## Showing most helpful reviews Showing 201-225 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Lilli B. Leasing Specialist Real Estate Used the software for: 2+ years ### "Thank You Entrata! Every Employee at Customer Support is Amazingly Helpful!" April 14, 2023 5.0 Though it took me a while to transition to Entrata software I now find it much more user friendly than Yardi was. Pros Customer Support is friendly, informative and was instrumental in my training process. Cons Updates that change permissions often effect my productivity. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Owners chose to go a new direction. Review Source TI Tonya I. Risk Manager Real Estate Used the software for: 2+ years ### "Easy to use reliable all in one solution - recommend!" September 27, 2022 5.0 Pros Love that it is all in one and we are able to manage all functions pertaining to lead to lease process, accounting, maintenance and facilities, web site and digital presence optimization and tracking from one place Cons Technical support has declined as the company grew and with covid. I noticed such decline in the past 2 years. We have been using Entrata for the past 7 years or so and it was great. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata Ease of use and cost Switched from [ONEsite](https://www.capterra.com/p/225682/ONEsite/) Switched from OneSite due to cost and better fit for student housing Review Source VR Verified Reviewer Associate Community Manager Real Estate Used the software for: 2+ years ### "An industry standard in an industry with room to improve" April 1, 2019 4.0 Considerably better than OneSite. There’s improvements I’d like to see, but I could comfortably recommend Entrata. Pros Entrata has a best-in-class user interface and works reasonably well with mobile devices. Property management software is not known for either of those things, so I was pleasantly surprised. Entrata has a respectable array of features and exceptionally customizable reporting. Entrata makes it easy to pull virtually any data you would need and format it in a way that would be presentable to owners or investors. Cons Entrata would probably be near perfect for a conventional housing property manager. Student housing, however, is a little different. College students can create incredibly complex situations that Entrata doesn’t always easily conform to. Entrata might work the way you’d expect to, but students do not. In a perfect world, there would be more property manager input in the programming stage. Review Source TH Tammy H. Property Managerq Commercial Real Estate Used the software for: 1-2 years ### "Finally love it" August 4, 2023 5.0 Pros I was not a fan of Entrada at first because it seemed like there were way to many ways of doing things instead of just one easy way. I have grown to love it now that I have worked in it for a year. Cons The reports and setting perimeters. And so many alerts Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Job change Review Source RH Rebecca H. Analyst Real Estate Used the software for: 2+ years ### "Great Product" August 8, 2022 4.0 I love the product and very happy we made the switch, but there is always room for improvement. I am just happy the product continues to evolve. Pros I love the ease of use. I love that it incorporates many aspects of property management from resident interface to marketing to accounting to asset management. Cons feature requests are taking longer to get done. Support is difficult to get as you have to constantly reiterate issues. Alternatives considered [ONEsite](https://www.capterra.com/p/225682/ONEsite/)[RealPage](https://www.capterra.com/p/183247/Real-Page/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata it allowed us to combine many products in one. it was easier to use and Entrata had a team that was actually invested as us as a partner. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) it allowed us to combine many products in one. it was easier to use and Entrata had a team that was actually invested as us as a partner. Review Source KJ Karyn J. Director of Transitions Real Estate Used the software for: 2+ years ### "Entrata is the Best!" March 31, 2023 5.0 We love working with Entrata. They are quick to respond to any questions or issues we may run into. The software is very user-friendly and easy to learn. Pros Entrata is very user-friendly and the best property management software out there. We also love the customer service we get from our reps, and the help desk team. Cons The update days can be a little frustrating when figuring out what was changed but it's usually a quick solution. Review Source VR Verified Reviewer Director of Operations Real Estate Used the software for: 2+ years ### "great software" August 27, 2019 4.0 overall very pleasant experience and great people! Pros In the industry, the best software out there. Has its quirks and you need to be detail oriented and patient to set it up but compared to the others, there's no competition. My favorite part are online leasing, the resident portal, and the level of customization and training resources Cons Reporting needs to be worked out more, its sometimes not easy to fix an issue or understand why something works the way it does. Setup could also be a bit more intuitive and sometimes the customer support team doesn't have the answers you hope for and you figure it out yourself anyway. Switched from [ONEsite](https://www.capterra.com/p/225682/ONEsite/) bad customer service, not a modern product Review Source sH stephen H. Property Manager Real Estate Used the software for: 2+ years ### "Makes most tasks simpler but some things should be rethought" October 31, 2022 4.0 Overall a nice software package to work with but customer service can be extremely slow to respond to tickets and sometimes seems to take excessively long to offer a resolution to same. Would like to see them pack in more features such as the ability to require the attachment of items to lease documentation as part of the signing process. Pros Quick and easy access to the resident dashboard to review everything ranging from charges and payment history to repair requests and phone calls to team members. Cons I do not like the way parent/children properties are handled when you're dealing with large properties that were built in phases. Often even representatives at Leasing Center aren't versed enough to locate residents between phases. Really need to add functionality to require the resident to upload and attach items to documents. For example on our parking agreement, it would be great if we could ask persons to attach their proof of motor vehicle insurance and motor vehicle registration when completing the document. Docusign has utilized this feature for ages. Despite repeated requests, Entrata is yet to embrace the concept. Review Source RM Rutaba M. Business development representative Computer Software Used the software for: 2+ years ### "Seamless CRM for housing" September 28, 2021 5.0 Amazing! Helped so much with resident retention and pre leasing at student housing property Pros Easy integrations, able to schedule contacts, can filter through types of interactions, can almost pull any info through reports Cons Some bugs didn’t allow me to click to generate reports, online chat was nearly always not functioning correctly Review Source OD Ofelia D. Property manager Commercial Real Estate Used the software for: 1-2 years ### "a Click away to find what you need" November 15, 2023 5.0 happy that i can find all the information in one place Pros I like everything, whatever information you need is easy to find Cons i like everything it has all the information you need with a click away Review Source JC Jessica C. Assistance property manager Consumer Services Used the software for: 1-2 years ### "The best system" March 8, 2024 5.0 Pros budgeting, transaction posting, progress tracking, lead conversion Cons the rent/amenities amount needs to be adjusted manually when we send out renewals Review Source MK Mary K. Property Manager Real Estate Used the software for: Less than 6 months ### "Entrata for tax credit rental properties " July 28, 2023 4.0 Pros I like that everything is in one place and is easily accessible. There are a lot of great features that you can customize to fit your needs and processes. Cons Integration was difficult because I manage a tax credit (low income) property and that requires a lot more verification and processes that conventional rental properties don't so we've had to work out a lot of kinks and figure out ways to make it work for what we need. Review Source Aloima Daniela C. Asistente administrativo International Affairs Used the software for: 6-12 months ### "Productiva y efectiva gestión " March 11, 2023 5.0 Permite con eficaz y rapidez ejecución de datos,cobros y llevar un control del evento programado y con sus datos al día nos a permitido conseguir nuevos programas de estudios realizados al cliente. Pros Nos permite estar conectado con cada movimiento adquirido del departamento de logística de la compañía. Cons Funciones que no van acordé al programa. Review Source AC Avegail C. Controller Real Estate Used the software for: 1-2 years ### "User Friendly" November 3, 2022 5.0 Pros I like the ease of the product and how user-friendly it is for accounting and financial management. Cons We utilize the units on all our properties. It would be nice to not have to click on it to populate the information on any entries. Review Source VR Verified Reviewer Marketing Manager Real Estate Used the software for: 2+ years ### "Much better than the alternatives" April 5, 2022 4.0 Pros While Entrata has its bugs and pain points. It is much better than the alternatives. Cons There are some bugs in the Resident Portal feature online and via phone app. Review Source ST Samantha T. Property Manager Commercial Real Estate Used the software for: Less than 6 months ### "Entrata Review from Property Manager POV" July 21, 2023 3.0 Overall the experience is well. Pros The dashboard is very easy to use. Reports pull information well. Cons For make readies, I feel it would be useful to be able to assign subtasks to employees as well as vendors. We have been experiencing issues with transferring residents. After screening there is no button or way to move on to generate the lease. Support was contacted well over a week ago and no resolution yet. Residents are waiting for a lease to be sent to secure their new apartment. Review Source AD Ana D. Leasing and Marketing Team Leader Commercial Real Estate Used the software for: 1-2 years ### "Overall easy to use " March 8, 2024 5.0 Great, easy and like how I can almost find everything Pros how easy it is to find reports as long as I have the right instructions on how to find it . Cons I don't Know if its entrada or the Wifi But it takes a minute to load Review Source AM Addison M. Leasing Agent Real Estate Used the software for: 1-2 years ### "Great Website " April 6, 2023 4.0 Pros I like how easy I can clearly see everything, and how quickly I caught onto it. Cons Its lately been very glitchy and slow, takes about a min to send a lease, etc Review Source BW Brianna W. Assistant Property Manager Real Estate Used the software for: 6-12 months ### "All About Entrata" November 15, 2023 5.0 Overall, my experience has been really good with Entrata. I have learned a lot about the system and its continued improvements also help with my daily work flow. Pros What I love the most about Entrata is its ease of use and how many tools are at my disposal via the dashboard. Cons Sometimes reports or other features won't load or will time out, and this slows down my work day to some extent. Review Source VR Verified Reviewer HR/ Accounting Real Estate Used the software for: 2+ years ### "I would recommend Entrata" October 3, 2022 4.0 Pros Entrata is a great property management software especially for accounting. It has great accounting and reporting functions and it's easy to learn. Cons Implementation can be a long process and hard to get everyone on board with. Be prepared to work overtime during it. Review Source TB Tina B. Accountant Accounting Used the software for: 6-12 months ### "Nothing to complain about!" October 25, 2022 4.0 So far, I have nothing to complain about. Most of the reports and things that I have been able to do in the software has been pretty smooth and easy to access and use. Pros Most of the tabs are pretty self explanitory and everything seems pretty easy to find. The help has worked out great. Cons Sometimes getting a response has been timely, but not unbearable. Review Source VG Valerie G. Account Manager Commercial Real Estate Used the software for: 6-12 months ### "My Entrata review " July 21, 2023 3.0 It is a useful tool which I feel could be tailored better for ease of use accessibility Pros Brieng able to access residents data and see important and pertinent information. Cons When. Resident is pulled up it would be helpful to see all renters unit information on one account. I fell like I have to open many tabs to move back and forth with look up people with multiple accounts. Review Source TS Tammy S. Supervising Residential Manager Real Estate Used the software for: 2+ years ### "Best Overall Property Management Software" September 30, 2022 5.0 I have been an on-site manger for 10 years and have used several different property management software programs. Entrata is by far my favorite! Pros I love that I can use Entrata for everything. It's easy to navigate and easy to use. Cons We used to be able to filer/customize the reports. However, there was an update a few months ago and now everything is locked. The reports are cluttered with useless information making the reports unnecessarily long and cumbersome. Review Source JT John T. Service Manger Commercial Real Estate Used the software for: 2+ years ### "Maintance " April 11, 2023 5.0 Good Pros The way work orders can be entered and add comments Cons Some times it’s slow also you can’t put more than one person on a work order Review Source VR Verified Reviewer Account Development Manager Computer Software Used the software for: 2+ years ### "Always improving" August 23, 2018 5.0 Pros Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata. Cons Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.