# Page 8 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20372/Entrata/reviews --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Entrata ## Showing most helpful reviews Showing 176-200 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Christopher P. CEO and Managing Director Real Estate Used the software for: 2+ years ### "Corinthian Asset Very Satisfied with Entrata!" April 5, 2023 5.0 Pros Honestly my team and I are very impressed with the functions and capabilities of Entrata and what it is able to accomplish for our organization. The constant forward thinking and development helps keep all the unnecessary software plug ins to a minimum. As a small business owner having a "one stop shop" greatly improves the efficiency within our organization. Keep up the Excellent Work! Cons More flexibility in the PO system, and we would really like to be able to conduct vendor bill payment via ACH without having to go to AvidPay (Avidxchange product) Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Switched from Resman a long time ago, but the switch was so that my company could grow faster without all the extra plug ins necessary to get the job done. IE online rent payments, websites, resident portal, etc. Review Source AG Angelica G. Property Manager Real Estate Used the software for: 6-12 months ### "Entrata not Entrada" July 21, 2023 5.0 Entrata was very love and hate at first, especially the transition from Yardi to Entrata. But once we were trained on the software. The system itself is pretty seamless, all in one place. Very user friendly, great features throughout the entire software. Pros I really like a lot of the reporting, and the texting feature that Entrata has. I also like how you can mass email tenants through Entrata. I also love the fact that I can see everything my residents do in there activity log cause you know resident lie a hand full of the time and we can catch them in it! lol. Cons I wish Entrata has an option to only email certain buildings, or maybe my access only allows me to send to everyone but that would be great to separate the emails that way. I wish they have the option to block certain people for apply multiple times, like once they applied and got denied or cancelled it gets blocked right away and cannot re-apply for certain time frame. Sometimes the system glitches and when you respond to leads they are still being flagged as if a response wasn't given.. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Corporate made the change Review Source TM Tonya M. Area Manager Real Estate Used the software for: 2+ years ### "The system that has it all" November 15, 2023 5.0 I enjoy Entrata compared to some of the other software's that are available. This system allows me to almost do everything. Pros Reports are simple to filter. Adding Lease/Addendum simple. Rent Matrix for pricing is simple. System will generate charges for upcoming move in notices. Can apply future charges to new residents accounts. Bulk Move out. Bulk move in (don't use this, but good option for those who use it.) Make ready board if we could get more in depth with this and begin using. Lead activity filters to application & resident profile. System generates notice when duplicate guest card. Integration with lead platforms. Email Property Lead process is all shown on activity page. Bulk Notice Combine & Merge leads & applicants. Cons Reports buffer to long at times. Accounting reporting could be improved. Texting must be opted in. Customer contact center stopped taking resident calls. Review Source JC Jacki C. Community Manager Real Estate Used the software for: 2+ years ### "Difficult at first, EASY once familiar" October 4, 2022 5.0 I really like it. My only complaint, and this goes along with learning a new software, is that there are often several different ways to access the same function. It's a bit confusing at first, but at the end of the day, the result is the same. Just takes practice learning your way around the software. Pros I love the ease of inputting and referencing invoices; I love the ease of pulling reports and applying filters to get the exact information I need without other unecessary details; I LOVE having a Resident Portal. Cons It's difficult to integrate to, especially if you're coming from an older software. For example, we used AMSI and there was a lot of information that couldn't/wouldn't transfer over and was hard to capture. Once we got established with Entrata, however, our time in the office has been much more efficient and effective. Review Source RD Rachelle D. National Digital Marketing Specialist Real Estate Used the software for: 2+ years ### "Great software, needs better support in my opinion" October 18, 2022 5.0 Pros Entrata is easy to set up, customize, and maintain. Often times, I find it easy to fix problems on my own or help regional teams create new webpages that show specials, virtual tours, sitemaps, etc. Cons It is really hard to get consistently great support. Technicians take too long to respond to inquiries, (sometimes days ). We would love to see ticket turnaround time improve. Also broken integrations are a major concerns. When API feeds are interrupted, this causes a decrease in availability for prospects. We could be potentially losing business due to this, enraging ownership groups, which directly affects our ability to retain management of properties. Reason for choosing Entrata Sometimes our ownership groups want a quick turnaround when acquiring our services as a property management company. Entrata is very good at asetup and onboarding communities, which helps ownership get back to business during a new takeover or transition during management companies. Thank you for allow me to share my thoughts! Review Source MJ Mike J. CEO Consumer Services Used the software for: 6-12 months ### "Problems with Entrata" March 12, 2024 1.0 I think my comments are pretty clear. I do not like to have my week interrupted because of a system like Entrata. My reason for doing a review is that as a user it occurred to me that with the unmistakable difference between debit and credit and the abrupt dismissal of my concern and that of my property manager, the service must be substandard, probably with the system, and most certainly with the problem solving. Pros Did not like or dislike until I had a problem, the thing I dislike most is that the system cannot discern between credit and debit, although it looks like over 1000 transactions have easily recognized credit versus debit. Using my debit card cost 7 cents per transaction, using an Echeck cost me near $3.00. As a consumer I resent being forced to change because of system shortcomings. Cons My experience is that a debit card cannot be distinguished from a credit card by Entrata, yet the rep told me I needed to check with my bank. Obviously not willing to see why the 1 in 1000 experience was only with Entrata. That type of approach has never solved a problem for anyone but the one trying to avoid the investigating. Review Source SM Sean M. Associate Community Manager Real Estate Used the software for: 1-2 years ### "Amazing Tool! " October 6, 2022 5.0 Entrata makes everything super easy to keep track of but was very difficult to learn how to use all of it's features. Not everything is straight forward like viewing the application portal of guarantors and sorting applications and leases by days open. But rent payment tracking and general leasing is super easy to use and has a lot of features in the guest cards that allow for a quick glance to see what step they are on. Pros I love how easy most things are to do in Entrata. From leasing to rent tracking, it makes all daily management tasks super easy. I also really enjoy the visual aspects of the leasing and rent tracking. It makes it super easy to glance at a guest card to see what step they are on. Cons It has a very difficult learning curve. New staff struggle to grasp how to use Entrata for a couple weeks. Even then, it will take about a year until you master everything you are able to do. Also have some filters missing form the search function like number or an application or lease was open for. Review Source MB Michelle B. Regional Manager Real Estate Used the software for: 2+ years ### "Entrata is the best!" November 27, 2023 5.0 I did not get the opportunity to take any training before being exposed to Entrata. I took all of the video training and test as well as watched all of the videos that were offered on the software. I am self taught and I have learned a lot from the support team. They are wonderful and talking me through tasks or helping me understand something. They are some of the best in the business. Pros I have worked on many different management software and Entrata is my absolute favorite. I love everything about the software. Cons I can't think of anything I don't like. Reason for choosing Entrata The management Company was using Entrata Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) Changed management companies and this is the software that was being used. Review Source KG Kelly G. National Trainer Real Estate Used the software for: 2+ years ### "You're gonna love it" February 23, 2024 5.0 Overall - love it. The Entrata team hosts regular webinars and calls for the system that are open to anyone, and are also available to help with tickets pretty quickly. It's rarely buggy for no reason - usually there is some other factor that makes sense, and it gets resolved quickly. I knew nothing when I started using Entrata, and through playing around with it in daily operations, I was able to learn a TON. Easy to find more and optimize, customize, and use the system to make the day easier. Pros I love Entrata software, pretty much everything about it. It's easy to use, easy to adjust when errors occur, and super clear. It's easy to understand and navigate, and user friendly as well. Cons Sometimes when asking for feedback, you'll essentially get spammed with requests. I don't super mind this because it happens maybe once a year for like a day, and then it resolves itself. But honestly, that's my only issue with it, which isn't bad at all and I am pretty okay with dealing with that haha. Review Source LC Lynox C. Leasing Professional Commercial Real Estate Used the software for: 6-12 months ### "Entrata: Community management's best friend. " August 8, 2022 5.0 Incredible. I love using Entrata and it helps make my job that much easier. Pros Entrata syncs all of our data across the community management experience creating a seamless experience when other products create double or triple work. Cons The only complaint I have for entrata would be every once in a while a text message won't generate correctly in my message center. Not a real issue though. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Lack of integration with other assets. Review Source SF Stephan F. Property Manager Real Estate Used the software for: 6-12 months ### "Good product for normal property management " July 21, 2023 4.0 Not a bad product if you are a normal property looking to manage your tenants; it is tough for us due to us having to deal with students in individual beds. Pros The lease process is easy for students to understand and lets us know what to do on the back end. Cons For student housing, this product is very tough to be able to build properties that have specific beds and units. Getting things to work for the cosigner and the DepositInsure is also tough. Review Source KL Katie L. Assistant Business Manager Real Estate Used the software for: 2+ years ### "Beginner friendly" February 23, 2024 5.0 Pros If you are new to property management it is easy to use and helps to stay organized and on tract Cons Our system syncs with Yardi so we have to wait overnight for some details to show in both programs. Our detailed ledgers only show in Yardi but we post the payments in Entrata Review Source BB Benn B. Leasing and Marketing Manager Hospitality Used the software for: 2+ years ### "My review" July 26, 2023 4.0 Entrata is fine for what it is, I think a lot of ease of access or usage should be refined to make it easier for those who do not have a more technical understanding of its processes. Pros I started this business already using entrata, and never had an issue using it, the options and features make sense to me as they are, and I adapt well when new features are added. Cons If I organize a list in entrata to contact a resident in a certain order, I would like that list to stay that way when after I click on an account and exit it. I have also been pending a customer support ticket regarding roommate shuffling, and the feature being down for 5 weeks, and not really seeing much progress besides an "in progress" email I get every so often which has been holding up getting ready for move out/move in....so Review Source BM Biswajit M. Engineer Real Estate Used the software for: 6-12 months ### "A product you could rely on!" April 1, 2023 5.0 It has been a smooth experience so far with the features of the product. Feature-wise it's all good but the response time could be improved. Pros First of all, The deployment (transition) was seamless. Lease tracking, Occupancy Management, Rental tracking, and online payments are the best features to make your work easier. Easy to understand and use all features.End-to-End services from financial to Maintenance. Cons The support system could have improved. Sometimes the response is delayed for critical issues.Hold durations are longer when agents are busy with other users. Need to wait till 8 AM MT to speak to the support desk. Reason for choosing Entrata More useful featuresCutting edge technologyCost-effective Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Sometimes we faced issues with online payments and insufficient reporting data. Review Source JP Jamie P. Resident Manager Hospitality Used the software for: 2+ years ### "Entrata User and Lover!" November 7, 2022 5.0 Pros Entrata makes my job so easy every day! I can see residents' payments, and documents, whether they have read their communication emails, and also makes inquiries with new leads super fast! Cons There can be upgrades that cause issues with our everyday use and can sometimes shut down for a time period. Review Source TW Tracy W. Controller, Property Management Real Estate Used the software for: 2+ years ### "Entrata Review 08.22" August 15, 2022 5.0 Overall the team is great, we had a few hiccups in the beginning of our roll out but with the number of properties we are migrating it was expected and all issues that arose were resolved timely. Pros Software is user friendly, easy to use and navigate. Cons Currently they cannot remit payments directly to out vendors, their development team is working on it and hopefully it will be available in the next year. We are using an outside product for invoices, payments etc. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata Entrata team was responsive, wanted our business. Review Source VR Verified Reviewer Commercial Asst Property Manager Real Estate Used the software for: 1-2 years ### "Depends On Your Goals" May 27, 2020 4.0 Overall Entrata attempts to consolidate functions and create a more seamless user interface and navigation, however this has been at the expense of having less powerful software (in relation to competitors). I think Entrata would be best suited for smaller properties. Pros Entrata has many small functions that come in handy, such as report styles, package management, and ease of assisting residents with their online ResidentPortal account. Cons Unfortunately, I found Entrata to have minor glitches when trying to manage a large volume of properties or units. There have been compatibility issues with various platforms from the resident's perspective, and things like the "leasing workflow" and synchronization with other property management software like Yardi presents many obstacles/inaccuracies, especially with certain formats of Yardi Voyager. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata While I did not handle financials for implementation, Entrata created a suite that would seemingly create a more fluid, clean, and interactive resident experience. While this is the case most of the time, there are (not often) shortcomings. Review Source MK Mabry K. Senior Property Accountant Accounting Used the software for: 2+ years ### "Customer Support is iffy" October 31, 2022 4.0 Pros I enjoy that all aspects of property management are in sync with leasing, maintenance, reporting, and accounting all in one software. Cons Customer service is not consistent and larger issues often don't get addressed. It seems like development team does not address bugs or glitches timely or ever. Specifically we have wanted to implement the PO system, but for close to 6 months this part of the software does not work (trying to import a catalog of PO items does not work). "Development team" has been looking into this for the entire 5-6 months and despite multiple follow-ups, there has been no changes or developments in this issue.Also - the "Gain Loss on Lease" and GPR does not make sense often and cannot be made sense of. When asking for support on how a number was determined, the support team does not offer much/any help.Lastly, customization of pricing through editing the pricing matrix on the "Pricing Dashboard" is clunky and inefficient. Review Source HF Harlan F. Community Manager Hospitality Used the software for: 2+ years ### "Entrata will make your life easier!" July 21, 2023 5.0 Entrata makes my job easier - I could never imagine returning to any other property management program. Pros Entrata is an amazing tool to help you with property management. It's user-friendly and loaded with anything and everything you would ever need to assist with leasing and property management and compatible with so many systems that you use everyday. Cons Honestly there are so many features that it is sometimes easy to get lost with all the many options available to you but there is ample training if you have the time to explore. Review Source AK Amanda K. Senior Property Manager Real Estate Used the software for: Less than 6 months ### "Entrata- Still not sure" April 4, 2023 3.0 So far it has been a very big learning curve. I think the training makes it seem like it's very easy to use and ready to go. However, after using it in real time there is a lot more to it that what you think. Has some really great features but I am not sure if we are even using it to its full potential yet. I will update my review as time goes on and I have been working with the system longer. Pros The dashboard showing all the tasks needing to be completed are very helpful, that way you know at the end of the day if you have missed anything. Customer support is very responsive in answering any questions or troubleshooting any problems within the system. Cons Not knowing how many of the permissions are turned off at the beginning make implementation incredibly difficult. During the migration process and training period there should be discussion over the permissions, and they should be set up initially with the trainer. Sending residents applications and leases to sign has created confusion and most of the time prompts them to start a new application or guest card. This creates duplicate entries that sometimes you cannot delete until they move in (was told this by customer support) Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Appfolio was geared toward scattered site management and did not provide all the functionality required to run larger properties Review Source CN Claire N. Controller Investment Management Used the software for: 2+ years ### "The best Real Estate Management Software out there! " October 19, 2022 5.0 Entrata is customer support driven, is the best overall user experience and great value for the software. I highly recommend Entrata if you are considering switching to a technologically more advance software. I have used Yardi, MRI, AppFolio, Propertyware, QuickBooks, JD Edwards and more. Pros Ease of use for property site users of the software, offers many tools to reduce employee headcount and overhead. Provides great training resources for new users. Cons Custom financial reporting is not robust enough for companies with higher lever reporting requires than basic Income Statement & Balance Sheet. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Highly recommended by a property manager of a property the company acquired. Review Source NP Natalie P. Property Management Real Estate Used the software for: 2+ years ### "Ease of Entrata" February 28, 2024 5.0 I would say out of the other programs I have used before such as Yieldstar or Onesite, I would choose Entrata every time. Pros Entrata is very user friendly. Its a mix of ease of onesite and accounting views like yardi. You can dig into the numbers on your financials and see exactly what is going where. Cons Entrata is a very user-friendly program. Having new hires come onboard to learn it takes a fraction of the time. Review Source JL Juli-Ann L. Leasing Agent Airlines/Aviation Used the software for: 6-12 months ### "Entrata Review" February 26, 2024 4.0 I've had a bettter time with this software then others such as onesite Pros What I like is how easy it is to add Guarantors, see residents' ledgers and rent totals. Maintenace is easy to enter and check on Cons I don't like not being able to schedule tours or see who's missed calls we have. Alternatives considered [AttendanceBot](https://www.capterra.com/p/176253/AttendanceBot/) Reason for choosing Entrata I was not the one who decided to make the final decision. Switched from [ONEsite](https://www.capterra.com/p/225682/ONEsite/) because our company chose to switch from Onesite to Entrata Review Source NA Nicole A. Operations Manager Real Estate Used the software for: Less than 6 months ### "Entrata is robust, easy to use and efficient" April 5, 2023 5.0 Our Entrata reps \[sensitive content hidden\] have been absolutely amazing. They are incredible responsive and go above and beyond to help with any issues I've mentioned. There has been no problem too small for them to jump in on. Pros I've only recently started using Entrata but I like that there are so many settings can be customized to match our processes. Our Entrata team (specifically, \[sensitive content hidden\]) are incredible. I don't know if my experience, personally, with Entrata would be the same without their help! Cons The only thing that I would like to see is more back-end training for Administrators. There are so many available features that I'm not sure how to use. I only recently started using Entrata so I assume this may be an option in the future but I think it would really benefit our company to have a "master" Entrata user who receives in-depth training and knows how to really unlock Entrata's full potential. Reason for choosing Entrata I was not with the company when Entrata was chosen. Review Source CD Cristil D. Community Management Real Estate Used the software for: 2+ years ### "Entrata Review" April 10, 2023 4.0 Overall, it's great. Pros Entrata is easy to navigate, has a multitude of reports, I can call for support anytime. Cons Cannot look up unit numbers, only names depending on which site I am at. I cannot place pinned notes anywhere on the face of the applicant/ resident profiles, reports aren't easy to get correct information seeking. Switched from [On-Site](https://www.capterra.com/p/128390/On-Site/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) I switched companies. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.