# Page 5 | Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20372/Entrata/reviews --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Entrata ## Showing most helpful reviews Showing 101-125 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Deanna C. Leasing Agent Real Estate Used the software for: 6-12 months ### "Using Entrata " February 4, 2025 5.0 10 out of 10 never had any problems using and would recommend Pros What I like most about Entrata is that its very easy to use and reliable for work purposes Cons What I like lease how fast the dash board builds up quickly. Review Source AJ Ashley J. Senior Manager Real Estate Used the software for: 2+ years ### "Senior Manager " September 13, 2024 5.0 Entrata is my number one pick for property software! Pros Very user friendly, navigation is super simple Cons Not at this time. Updates to the software always are useful Review Source JA Jose A. supervisor de mantenimiento Construction Used the software for: 6-12 months ### "comentarios de Entrata " September 5, 2024 4.0 me toca asignar ORDENES a los mantenimiento y es muy accessible y lo Unico q El Sistema aveces es lento en cargaron Pros es accessible para poder USAR y orgnizar El trabajo y la information Cons Tien problema aveces SE cae El Sistema, tambien no se PUEDE hacer multiples tareas cuando ESTA dentro de una orden no puedo salir y ver Otra ORDEN Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) la Empresa lo hiso por nosotros SE integro como Nueva herramienta de trabajo para Todo el equipo Review Source WG William G. Floating Property Manager Real Estate Used the software for: 1-2 years ### "Floating Property Manager" September 5, 2024 5.0 It's a great software. I love the tab for History in the reports section. It's a real time saver. Pros It is user friendly and comes with a lot of support. Cons The report section could be a little easier to navigate through. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) The whole company was switching over, so we all switched. Review Source KR Kennedee R. Service manager Accounting Used the software for: 2+ years ### "Thank you " September 7, 2024 5.0 Amazing been using it for for over 7 years never no issues Pros It’s organized and always worked great for me Cons Mobile site isn’t like the desktop but it’s just easier most times when out of office Review Source TM Teresa M. Leasing consultant Real Estate Used the software for: 6-12 months ### "Leasing consultant" September 17, 2024 5.0 I am new to the field and not the most tech savvy person. I found Entrata relatively easy to begin with and once I became more knowledgeable many of the aspects made sense to me, so continuing to learn was easy . Pros It is very user friendly with many ways to do the same task, for all different type of learners Cons I sometimes have trouble uploading certain documents Review Source SMA Soe Moe A. Leasing Consultant Retail Used the software for: 2+ years ### "Leasing Consultant" September 5, 2024 5.0 I am using over four years and reliable for the apartment. Pros Super First and I can search in a search box on the top, whatever I want in the database within a second. Cons The Data is Very Clear in the application tab by tab. Review Source MG Melissa G. Business Manager Real Estate Used the software for: 1-2 years ### "Good service with Entrata" September 10, 2024 5.0 I am satisfied with Entrata, it allows me to communicate effectively with my prospects. Pros I have been using Entrata for 2 years now. I like the template feature for emails best. Cons Sometimes the system requires me to place in guest cards more than 1 time. Review Source DG Dov G. AP Manager and Financial Analyst Real Estate Used the software for: 2+ years ### "Entrata review" September 5, 2024 5.0 Pros the workflow is much smoother and faster than the previous company we used Cons if there is ever an issue, it is usually resolved over email, i prefer a phone call Review Source TP Tammy P. Regional Manager Real Estate Used the software for: 1-2 years ### "Very pleased with Entrata" September 10, 2024 5.0 I've been using Entrata for the past 5 years and besides the technical issues, I like the ease of this software. Pros The software is very user friendly. If you make a mistake, you can easily fix. Cons It seems to be having technical issues recently. Review Source jE jason E. Maintenance Manager Commercial Real Estate Used the software for: 1-2 years ### "Not sure what your asking for on this line." September 5, 2024 4.0 Ok, Needs some help with categorizing when making work orders. Pros EZ to navigate... Fast most of the time. Cons Categories are missing. Have to make work orders that make no sense. Making it hard to keep read W/O's. Review Source LT Lee T. FACILITIES MAINTENANCE SUPERVISOR Facilities Services Used the software for: 6-12 months ### "Great Program for your Business" September 13, 2024 5.0 I come in , open Entrada to the maintenance section, start scheduling work orders to my crew, & send them off. Very easy!! Pros The ease of finding things quickly & efficiently. Cons There is no cons with this program. Now, with Yardi, indefinitely!! Review Source RJ Robin J. Account Manager Building Materials Used the software for: 2+ years ### "Vendor Access/Entrada" September 6, 2024 5.0 I have found it easy to navigate thru Entrata Pros It is easy to use and upload invoices and to fine PO's Cons No one answers when you send in a message. Review Source AG Aron G. Resident Coordinator Real Estate Used the software for: 6-12 months ### "Working in Entrata as a New Employee" September 11, 2024 5.0 It's been easy to maneuver within Entrata. I'd love to have a set time put aside to learn more about the system Pros I like the Activity Note Option, and being able to search my notes with key words. Cons Having to create a new email for the same lead can sometimes be challenging. Also, having multiple account entries for the same lead can sometimes make the status hard to see if you don't know you must scroll down. Having a count of how many of the same lead are previewed somewhere would be helpful. Review Source KS Kia S. Resident Experience Specialist Real Estate Used the software for: 6-12 months ### "Great Software " September 5, 2024 5.0 Pros It is effcient and easy to use Cons It takes a while to sync with some of our other systems Review Source TB Tamiko B. Assistant Manager Real Estate Used the software for: 1-2 years ### "Entrata easy does it" August 12, 2024 5.0 Great service fun and fast easy to operate Pros Fast and easy fun carefree and easy to use Cons Logging in and out often but overall great service easy to use and help tenants accomplish their rental info Review Source BR Brianne R. Property Manager Real Estate Used the software for: 2+ years ### "If You Want Zero Assistance and A Buggy System , Entrata is For You!" June 6, 2024 1.0 Absolutely terrible. I wouldn't recommend them to my worst enemy! Again, I have been doing this for 12 years and I have never seen such a useless system with such inept 'help' staff. Pros Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'. Cons Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'. Reason for choosing Entrata I wasn't here for this decision but we are absolutely in the process of switching to a different system now. Review Source AM Alicia M. Leasing professional Financial Services Used the software for: 6-12 months ### "Password Reset and Payment Finds" September 10, 2024 5.0 Very positive and easy too use. I enjoy each function that assist both management and residents Pros I enjoy the quick an easy processes . The agent assisting was also very knowledgeable Cons Our payments were not intergrading in yardi Review Source RS Rachael S. Assistant Manager - Cedar Ridge Townhomes Real Estate Used the software for: 1-2 years ### "Loving Entrata!" June 3, 2024 5.0 Entrata is Fantastic! \*\*\*\*\* Stars! Two thumbs way way up! Pros I love how easy it is to navigate to different areas of the system in respect to what the resident needs. Cons It seemed to take forever to learn Entrata. There were so many tabs that it was overwhelming at first. However, now that I have the system down, it is actually a breeze and makes my job less complicated in so many ways. Review Source LB Lauren B. Transformation and Conversions Director Investment Management Used the software for: 2+ years ### "Efficient Property Onboarding with Entrata" June 3, 2024 4.0 Entrata greatly simplifies property onboardings with its user-friendly interface and comprehensive features, making the process more efficient and accurate. While the initial setup can be overwhelming and complex issues may take time to resolve, the overall benefits far outweigh these minor drawbacks. Pros From an administrative perspective, Entrata has been incredibly helpful for property onboardings. The platform's user-friendly interface simplifies the transition process, covering everything from data migration to setting up essential systems like accounting, leasing, and maintenance. The step-by-step guidance and automation tools save a lot of time and effort, making the process much smoother. Real-time reporting and analytics offer valuable insights, helping us quickly address any issues. Cons The initial setup can be a bit overwhelming due to the platform's extensive features. Additionally, while the support team is responsive, it sometimes takes a bit longer than expected to resolve more complex issues. Review Source VR Verified Reviewer Operations Associate Real Estate Used the software for: 2+ years ### "Entrata is Great! " May 24, 2024 4.0 The software is undergoing continuous development, and we anticipate the introduction of additional features to further enhance our operational efficiency across the platform. Pros If your team is seeking software that enhances efficiency and provides ample space and time to engage with prospects and residents, this platform stands out as the most effective I have encountered. Additionally, the support offered for setup, integrations, and inquiries is exceptional, delivering comprehensive assistance as needed. Cons The response times for placing a ticket with Entrata's Support Team are currently slow. However, once communicated, the quality of work is commendable. We kindly request more clarification and regular updates in cases of delays to ensure transparency with our teams. Review Source SP STEPHANIE P. Property Manager Real Estate Used the software for: 6-12 months ### "Making Property Management Simple" May 24, 2024 5.0 My experience with Entrata has been wonderful. The program is easy to use, I can learn new things quickly with all of the different options for training, and the customer service is next level! Pros I love how user friendly Entrata is! I utilized the trainings when I first was introduced to this program. I was impressed about how helpful my trainer was and how thorough it was. The trainer checked in with me after to make sure that I knew exactly what I was doing, and where to go if I needed any extra assistance. The customer service is spectacular! Cons I have only run into one issue with Entrata. Several of my residents were charged extra for using a commissions based debit card not realizing that there was a difference. My issues were resolved quickly though. Review Source EB Elaine B. Property Accounting Manager Accounting Used the software for: 1-2 years ### "Best software for Residential leasing & accounting" May 24, 2024 5.0 Overall it's been great. I really like this software because it's made my job so much easier and my collections and communications have signifigantly improved. Pros User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user. It's so much more flexible than our previous software and they are always striving to improve or create additional features specific to their customer needs. They are also super friendly and readily available by phone for support. I have never had to wait on hold. The CSR's are extremely knowlegable and professional. If it's an in depth issue, then the online tickets can take a while, but they always come through. Set up is a lot, but this is usually the case with any software transition. I will say that the transistion, although they always take some time and work, was the best I've experienced (and I've been through a LOT of them in my 30+ year carreer). Cons Needing permissions to be turned on for every little thing if you are not an Admin can be annoying, but once it is set up it's rarely an issue. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) The decision to switch was made by ownership. Review Source FM Fidelia M. Manager Management Consulting Used the software for: 1-2 years ### "Entrata Review" May 30, 2024 5.0 Overall the experiance with entrata has been excellent. No, complains support is quick on reponding issue reported. Pros Information is easy to pull, ledgers are self explain. I have used other softwares and Entrata has been the most easy to use and manage. Also, to teach a new hire is easy, videos are very helpfull too. Cons Generating report it could be confusing. Also, merging to utility billing was confusing speacilly to explain prices. Switched from [Propertyware](https://www.capterra.com/p/25491/Propertyware/) Better software more manageable. Better handle of invoice and keeping track of them Review Source TB Thomas B. community manager Real Estate Used the software for: 1-2 years ### "review of Entrata" June 3, 2024 5.0 It was hard at first but I got use to it. Pros It is easy to use and I can get a lot of things done in it. I can do my bills and run checks and do the delinquency's. Cons Cannot think of anything right now. It was hard to get use to after being on Yardi for 20 years but all in all I finally figured it out. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Company made the switch. It is easy to use and I can get a lot of things done in it. I can do my bills and run checks and do the delinquency's. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.