# Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Entrata the right Lease Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20372/Entrata/reviews --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Entrata Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments.“ December 15, 2025 BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize.“ December 15, 2025 CG Cameo G Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and residents.“ December 9, 2025 PD Paris D Leasing ConsultantReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that sort. Or sometimes our text isn't delivered or received.“ December 2, 2025 BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms.“ December 15, 2025 JR Jose R Leasing AgentReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “It can be slow from time to time but it depends mainly on the flow of traffic you generate. if its a lot its hard for it to process“ December 3, 2025 BH Bryan H VP Strategic ServicesReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “The ability to customize reporting and to move columns and add in calculations makes reporting impactful.“ December 2, 2025 DS Dori S Business ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “No one wants to retype the same lease multiple times. When an applicant cancels, we shouldn't have to make a screening decision in order to refund them.“ July 28, 2025 ## Showing most helpful reviews Showing 1-25 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary I. Resident Services Manager Real Estate Used the software for: 1-2 years ### "Not Perfect, but Still a Great Software " May 29, 2024 4.0 Overall, my experience with Entrata has been a positive one. It's easy to use and is user-friendly. Even with the few things that I wish could change, it's been great as a whole. Pros Overall the ease of use for Entrata is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have. Cons The part I like the least about Entrata is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate. Review Source BH Bryan H. VP Strategic Services Real Estate Used the software for: 1-2 years ### "Entrata - Valuable Asset" December 2, 2025 5.0 Entrata has been great to work with. Our dedicated account rep and having an assigned CSM without having to meet standards of size or spend before getting this has been invaluable. Pros Entrata setup is very flexible and allows us to be able to setup and maintain the system for our optimum level. The ability to customize reporting and to move columns and add in calculations makes reporting impactful. Cons Because the system is so customizable, have to keep in mind that we need to review all of the individual setups and make tweaks as necessary. Because a setting is one way in another system, does not mean it is the same in Entrata. Ask lots of questions and review all settings thoroughly. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Service and pricing were the main driving factors. Review Source JK Joe K. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Not too shabby... not amazing." July 29, 2025 3.0 There is more positive than negative. Overall... I like it! - Hines needs to do a roundtable to get our input on improvement. Pros I like that it's a all in one platform. I don't have to go to several different platforms to do leasing, CRM, processing. billing/invoices, pricing. Cons It's very buggy in some areas. Like email templates don't populate as they should when I am doing renewal reminders... I have to back all the way out of the Renewal tab and then pull up the resident I want to email and THEN email them from their profile, select templated and then the template I wanted will show. So you have to do a lot of back and forth and a lot of "digging" to do a simple task like an email. Also the tect in reports in entrant and so small... even at setting 5. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Switched when I joined Hines I switched. I did not switch during my current employment with Hines. Review Source AS Amanda S. Community Manager Accounting Used the software for: 2+ years ### "MY favorite software" December 15, 2025 5.0 very easy to navigate and the reports are easy to pull , I love that right when you log into the dashboard you can see everything you need to do . Pros How user friendly the dashboard is. From the guest card to the move out, everything is very simplified. Cons There is really nothing that I don't like about Entrata. Everything is very simplified and the fact that you can pull up your occupancy right then and there is amazing. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) it was old school and no user friendly, expecially with reports Review Source TM Tiffany M. Head of Marketing and Systems Real Estate Used the software for: 2+ years ### "Entrata powers our company! " December 11, 2025 5.0 Overall we love working with Entrata, great people who run the company, great reps, and it is the powerhouse of our company operationallyy Pros Really all encompassing, reliable property mangement software that has helpful, knowledgable employees Cons They try to expand to create every relevant product and thus don't make any singular product excellent (besides core) Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Needed more features and believed in their mission Review Source CB Clara B. Property Manager Consumer Services Used the software for: 6-12 months ### "Love this program " December 2, 2025 5.0 Loved it and would recommend to anyone the good out ways the cons for Entrata it has been one of my favorites and easy to understand Pros The system was easy to use and efficient for property management needs as a property manager for day to day needs Cons It allowed duplicate applications Restrictions not able to change dates for renewals or make ready bored dates Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) My property had a management switch and they use Resman Review Source JA Joy A. COO Real Estate Used the software for: 1-2 years ### "Thank God we are past implementation--all smoothing out well." December 8, 2025 4.0 Excellent! Great team of people. Implementation was painful but we knew it would be. Some surprises that were not explained right however everything got worked through well. My main contact person \[sensitive content hidden\] is outstanding. Pros Ease of use. Also, the people who help us through issues are all first class. Great follow up from everyone. Cons Things changed from what we were told. And making changes to forms now is difficult as things we did not know, needs adjustments. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Wanted something more than we had been getting.. Customer service as well Review Source RT Rebecca T. Property Manager Real Estate Used the software for: 6-12 months ### "Entrata Is Very Simplified" July 28, 2025 5.0 Overall, I prefer Entrata over other platforms I have used over the years(Yardi, RealPage, etc.). The platform is much easier to learn and to use. Pros I like the ease of finding reports the best. After working for years with Yardi, this is just so much more user friendly. So many other features take a lot off our plates as managers and I love that. Cons I run into an occasional glitch with the system. Mostly I am not a fan of when I complete something on the Dashboard it doesn't clear out right away. Occasionally, I don't see the red notifications when there is a task to be completed. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Company chose to based on their own reasoning Review Source DM Daniel M. Service manager Management Consulting Used the software for: 6-12 months ### "Good. No complaints " July 28, 2025 5.0 Overall it’s been a little better than a lot of the apps I’ve worked with. It’s a little more thorough with each job Pros I like where you can fill each work order within the app with notes and photos so management can’t say I wasn’t thorough as to what I need to complete the task bc it’s right there in my notes with timestamps Cons How it signs you out of a work order more times than not if you close the ticket window out. You have to sign into it again Switched from [Easy LMS](https://www.capterra.com/p/145800/Easy-LMS/) Different companies prefer or are used to one app Review Source ZT Zaria T. Leasing Agent Real Estate Used the software for: 1-2 years ### "Leasing Agent" July 22, 2025 2.0 Pros I have nothing that I really like about Entrata. I prefer to use Yardi Voyager. It’s too hard to find leads on Entrata. Cons The duplicate guest cards even after the prospect applies. Super glitchy with the Foxen Renters Insurance software. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata I’m just a leasing agent. I didn’t choose, I would’ve chosen Yardi. Review Source LH Luke H. Property Manager Real Estate Used the software for: 1-2 years ### "You Won't Regret Switching" February 10, 2025 5.0 It has been a great switch from our company. The customer service is top-notch. Pros I like the ease of use of Entrata and time savings Cons That it doesn't work well to do accounting for our management company (accounting for the properties work fine) Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Behind the times, bad product integration and bad customer service Review Source CG Cameo G. Leasing Consultant Real Estate Used the software for: 1-2 years ### "Helpful Entrata" December 9, 2025 5.0 Overall, I like the system with Entrata, it is user friendly, especially for beginners. Great tutorials, and also self-explanatory so that I was able to click around and learn as I go very easily. Pros I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and residents. Entrata has great security measures, so I feel safe using the system without complications. Cons I can't seem to figure out how to set up a follow up schedule with prospects. I have not yet tried to reach out to customer service, but I do believe if I did, I would get my answer. Review Source KB Karina B. Property Manager Real Estate Used the software for: 2+ years ### "Property Manger" December 8, 2025 5.0 I love Entrata and I am consistently impressed with the customer service I receive each time I call. I love it. Pros Entrata is easy to use, and we value the support we receive whenever we call with questions and the quick solutions provided. Cons Sometimes the system can be slow, causing delays in uploads and reports; however, it is very user-friendly overall. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) The corporate team made the final decision. Review Source DS Diego S. Property Manager Real Estate Used the software for: 2+ years ### "Property Manager" December 16, 2025 5.0 have been using entrata for 5 plus years and would recommend, and they also have a summit that is pretty awesome they really do appreciate their customers. Pros Easy and fun to use, pretty straight forward. I like how they are always keeping up with technology. Cons Affordable part could be more user friendly, I find myself having to do my own digging, but it is still easy to use Review Source TW Tina W. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Great Program" December 2, 2025 4.0 Overall, I have had a great experience with Entrata. It was very easy to learn coming from a different program with my last company. Pros The program is very user friendly. It is easy to navigate and to teach others to use. I came from using a different software, but had no issues with the transition. Cons I do have issues sometimes with it glitching where I will be typing an email to a resident and when I hit send it is all of a sudden in another account and giving an error about the email. Review Source CS Channing S. Systems Analyst and Support Real Estate Used the software for: 2+ years ### "Entrata is the BEST!" February 10, 2025 5.0 I love Entrata. I been on several different software's and this is by far the best I have worked in. Pros I have been in the system since 2018. I have love the ease of it and navigating the steps. If you do it right the system will walk you through it. Cons On the back end the many different places to change something. If you change something and it has to be changed 10 other places for it to be right. Somewhere it should be set up that if I change this one setting the change is go to all settings that is effected. Switched from [MRI Property Management](https://www.capterra.com/p/79570/MRI-Software/) Entrata was a better fit for our needs.. Review Source HP Humberto P. maintenance Management Consulting Used the software for: 1-2 years ### "effective work for better and fast response " December 2, 2025 5.0 it has been great working with entrata all this time i have more time in searching work orders and i have more time Pros it facilate to search up work orders instead of going back to the computer and loooking them up that takes time for it Cons well the conection is more of the problems but over that the app has been a successes on the part on looking what you want Review Source AE Anthony E. Concierge Real Estate Used the software for: 6-12 months ### "The best is yet to come" December 2, 2025 5.0 If I were to describe my overall experience using the Entrata interface, it would sound like “the Sky is the limit.” Pros The two step authentication processes before entering system. It’s very reliable and holds a high standard of operational performance within the estate arm. Cons Features to source out registered residents by preference. For example, it would be extremely strenuous for me to search for a client by vehicle. Review Source MG Michael G. Service Manager Real Estate Used the software for: 1-2 years ### "Service Manager" December 11, 2025 5.0 overall a great tool. It pretty much does it all, as it relates to maintenance, turns, and preventative maintenance. Pros It is a tool for the the maintenance team and allows you to track progress throughout the work order. Cons At times the phone freezes up when adding pics to work order. It just slows down the process and is frustrating. Review Source CB Ciara B. Assistant Community Manager Real Estate Used the software for: 1-2 years ### "Great customer service" August 5, 2025 5.0 All the customer service agents are friendly and helpful. The hours of assistance are great especially in this line of work Pros Customer support and user friendly interface. Makes my job much easier in comparison to other system I've used in the past Cons no cons at this time entrata is the easiest system I used thus far in my 8 years of working in property management. Review Source AC Alma C. Leasing Director Real Estate Used the software for: 2+ years ### "An all-in-one platform to manage leads/applicants/residents!" February 13, 2025 5.0 I appreciate the intuitive interface, which makes navigating its many features straightforward for both seasoned professionals and those new to the industry. Pros Entrata offers a seamless and efficient way to handle everything from leasing and resident communication to accounting and maintenance requests. Entrata also consistently delivers updates and improvements that enhance usability & performance. Cons Not being able to see a banner at the top of the profiles showing when the next contact is scheduled for. Adding this feature would save us time scrolling and searching if there has already been a contact scheduled or duplicating a contact. Review Source TP Toni P. Leasing Agent Real Estate Used the software for: 6-12 months ### "Entrata Review" July 29, 2025 5.0 Entrata is very helpful for me as a Leasing Agent, I love coming in in the mornings and checking Entrata to see what the day will look like with leads and prospects. Pros I like the organization it brings when receiving leads and reaching out to prospects. I also like being able to reach out to multiple leads at a time. Cons There is not really much I dislike about Entrata, but I do notice some screenings take longer than others to complete. Review Source IC Indiasia C. Assistant Business Manager Real Estate Used the software for: 6-12 months ### "Entrada us the best for navigating quickly" February 10, 2025 4.0 I like entrada. Pay scan is easy to navigate. I really like being able to go through the history of our messages and having the option to re-send them. Pros Navigating through the residents is very easy. Mass messaging is the best. Cons The way the prospects are filtered well; Many duplicates that aren't updating correctly. I do not like how AI gives out incorrect information sometimes. Technology wise I think it needs some major updating. Review Source BW Brendan W. Quality control technician Real Estate Used the software for: 1-2 years ### "Usage and issues with Entrata." February 10, 2025 4.0 Pretty good with a slight learning curve but my issues are quickly addressed and rectified. Pros The ability to organize and download data to a spreadsheet is invaluable. Cons The mobile app is buggy is unusable even with a stripped down version of the desktop version. Review Source HL Hark L. Assistant Property Management Real Estate Used the software for: 2+ years ### "Mostly a win!" February 4, 2025 5.0 I would say overall, I prefer Entrata over most other property management software. Pros Most things in Entrata are user friendly with a little bit of learning/training. Cons The tests for the training are not well worded, nor do they match the curriculum. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.