# Entrata Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Entrata the right Real Estate Property Management solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/20372/Entrata/reviews --- Entrata 4.6 (444) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Entrata Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments.“ December 15, 2025 BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize.“ December 15, 2025 CG Cameo G Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and residents.“ December 9, 2025 PD Paris D Leasing ConsultantReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Sometimes it feels a little over complicated to do simple things. Or find the location of the call tracker log or something of that sort. Or sometimes our text isn't delivered or received.“ December 2, 2025 BM Breyden M Operations Support AdminReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms.“ December 15, 2025 JR Jose R Leasing AgentReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “It can be slow from time to time but it depends mainly on the flow of traffic you generate. if its a lot its hard for it to process“ December 3, 2025 BH Bryan H VP Strategic ServicesReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “The ability to customize reporting and to move columns and add in calculations makes reporting impactful.“ December 2, 2025 DS Dori S Business ManagerReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “No one wants to retype the same lease multiple times. When an applicant cancels, we shouldn't have to make a screening decision in order to refund them.“ July 28, 2025 ## Showing most helpful reviews Showing 1-25 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary I. Resident Services Manager Real Estate Used the software for: 1-2 years ### "Not Perfect, but Still a Great Software " May 29, 2024 4.0 Overall, my experience with Entrata has been a positive one. It's easy to use and is user-friendly. Even with the few things that I wish could change, it's been great as a whole. Pros Overall the ease of use for Entrata is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have. Cons The part I like the least about Entrata is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate. Review Source BH Bryan H. VP Strategic Services Real Estate Used the software for: 1-2 years ### "Entrata - Valuable Asset" December 2, 2025 5.0 Entrata has been great to work with. Our dedicated account rep and having an assigned CSM without having to meet standards of size or spend before getting this has been invaluable. Pros Entrata setup is very flexible and allows us to be able to setup and maintain the system for our optimum level. The ability to customize reporting and to move columns and add in calculations makes reporting impactful. Cons Because the system is so customizable, have to keep in mind that we need to review all of the individual setups and make tweaks as necessary. Because a setting is one way in another system, does not mean it is the same in Entrata. Ask lots of questions and review all settings thoroughly. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Service and pricing were the main driving factors. Review Source JK Joe K. Assistant Property Manager Real Estate Used the software for: 1-2 years ### "Not too shabby... not amazing." July 29, 2025 3.0 There is more positive than negative. Overall... I like it! - Hines needs to do a roundtable to get our input on improvement. Pros I like that it's a all in one platform. I don't have to go to several different platforms to do leasing, CRM, processing. billing/invoices, pricing. Cons It's very buggy in some areas. Like email templates don't populate as they should when I am doing renewal reminders... I have to back all the way out of the Renewal tab and then pull up the resident I want to email and THEN email them from their profile, select templated and then the template I wanted will show. So you have to do a lot of back and forth and a lot of "digging" to do a simple task like an email. Also the tect in reports in entrant and so small... even at setting 5. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Switched when I joined Hines I switched. I did not switch during my current employment with Hines. Review Source AS Amanda S. Community Manager Accounting Used the software for: 2+ years ### "MY favorite software" December 15, 2025 5.0 very easy to navigate and the reports are easy to pull , I love that right when you log into the dashboard you can see everything you need to do . Pros How user friendly the dashboard is. From the guest card to the move out, everything is very simplified. Cons There is really nothing that I don't like about Entrata. Everything is very simplified and the fact that you can pull up your occupancy right then and there is amazing. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) it was old school and no user friendly, expecially with reports Review Source TM Tiffany M. Head of Marketing and Systems Real Estate Used the software for: 2+ years ### "Entrata powers our company! " December 11, 2025 5.0 Overall we love working with Entrata, great people who run the company, great reps, and it is the powerhouse of our company operationallyy Pros Really all encompassing, reliable property mangement software that has helpful, knowledgable employees Cons They try to expand to create every relevant product and thus don't make any singular product excellent (besides core) Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Needed more features and believed in their mission Review Source CB Clara B. Property Manager Consumer Services Used the software for: 6-12 months ### "Love this program " December 2, 2025 5.0 Loved it and would recommend to anyone the good out ways the cons for Entrata it has been one of my favorites and easy to understand Pros The system was easy to use and efficient for property management needs as a property manager for day to day needs Cons It allowed duplicate applications Restrictions not able to change dates for renewals or make ready bored dates Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) My property had a management switch and they use Resman Review Source JA Joy A. COO Real Estate Used the software for: 1-2 years ### "Thank God we are past implementation--all smoothing out well." December 8, 2025 4.0 Excellent! Great team of people. Implementation was painful but we knew it would be. Some surprises that were not explained right however everything got worked through well. My main contact person \[sensitive content hidden\] is outstanding. Pros Ease of use. Also, the people who help us through issues are all first class. Great follow up from everyone. Cons Things changed from what we were told. And making changes to forms now is difficult as things we did not know, needs adjustments. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Wanted something more than we had been getting.. Customer service as well Review Source RT Rebecca T. Property Manager Real Estate Used the software for: 6-12 months ### "Entrata Is Very Simplified" July 28, 2025 5.0 Overall, I prefer Entrata over other platforms I have used over the years(Yardi, RealPage, etc.). The platform is much easier to learn and to use. Pros I like the ease of finding reports the best. After working for years with Yardi, this is just so much more user friendly. So many other features take a lot off our plates as managers and I love that. Cons I run into an occasional glitch with the system. Mostly I am not a fan of when I complete something on the Dashboard it doesn't clear out right away. Occasionally, I don't see the red notifications when there is a task to be completed. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Company chose to based on their own reasoning Review Source DM Daniel M. Service manager Management Consulting Used the software for: 6-12 months ### "Good. No complaints " July 28, 2025 5.0 Overall it’s been a little better than a lot of the apps I’ve worked with. It’s a little more thorough with each job Pros I like where you can fill each work order within the app with notes and photos so management can’t say I wasn’t thorough as to what I need to complete the task bc it’s right there in my notes with timestamps Cons How it signs you out of a work order more times than not if you close the ticket window out. You have to sign into it again Switched from [Easy LMS](https://www.capterra.com/p/145800/Easy-LMS/) Different companies prefer or are used to one app Review Source ZT Zaria T. Leasing Agent Real Estate Used the software for: 1-2 years ### "Leasing Agent" July 22, 2025 2.0 Pros I have nothing that I really like about Entrata. I prefer to use Yardi Voyager. It’s too hard to find leads on Entrata. Cons The duplicate guest cards even after the prospect applies. Super glitchy with the Foxen Renters Insurance software. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Entrata I’m just a leasing agent. I didn’t choose, I would’ve chosen Yardi. Review Source JG Jeremy G. Assistant Community Manager Real Estate Used the software for: 1-2 years ### "A Great Property Management Software" February 10, 2025 5.0 An overall positive experience. I find it to be user friendly and easy to navigate. Pros It is easy to use, and makes it so that you only have to use Entrata to accomplish all of your many goals within property management. Cons I cannot think of a dislike with Entrata. I have really only had a positive experience. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) The company made the switch. I am unsure of the reasoning. Review Source CG Cameo G. Leasing Consultant Real Estate Used the software for: 1-2 years ### "Helpful Entrata" December 9, 2025 5.0 Overall, I like the system with Entrata, it is user friendly, especially for beginners. Great tutorials, and also self-explanatory so that I was able to click around and learn as I go very easily. Pros I like that Entrata is an organized system to keep track of incoming leads, and that we can track all communication with prospects and residents. Entrata has great security measures, so I feel safe using the system without complications. Cons I can't seem to figure out how to set up a follow up schedule with prospects. I have not yet tried to reach out to customer service, but I do believe if I did, I would get my answer. Review Source KB Karina B. Property Manager Real Estate Used the software for: 2+ years ### "Property Manger" December 8, 2025 5.0 I love Entrata and I am consistently impressed with the customer service I receive each time I call. I love it. Pros Entrata is easy to use, and we value the support we receive whenever we call with questions and the quick solutions provided. Cons Sometimes the system can be slow, causing delays in uploads and reports; however, it is very user-friendly overall. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) The corporate team made the final decision. Review Source DS Diego S. Property Manager Real Estate Used the software for: 2+ years ### "Property Manager" December 16, 2025 5.0 have been using entrata for 5 plus years and would recommend, and they also have a summit that is pretty awesome they really do appreciate their customers. Pros Easy and fun to use, pretty straight forward. I like how they are always keeping up with technology. Cons Affordable part could be more user friendly, I find myself having to do my own digging, but it is still easy to use Review Source DG Dezerin G. Director of Leasing Real Estate Used the software for: 2+ years ### "Caliber Living Review" December 8, 2025 5.0 Pros It is very easy to use. It has all of our essentials centralized in one place and makes all operations seamless. Cons There are some updates that are usually only communicated through a webinar. I wish there could be a push or pop-up for training for updates. Review Source CC Courtney C. AP Supervisor Real Estate Used the software for: 2+ years ### "AP Supervisor" February 4, 2025 4.0 Overall I am happy with the product. If I need help, our sales rep is always available, and I am able to do my job efficiently. Pros I like that we can keep everything in one place. All payments, refunds, reports, etc. It is easy to use, and you can filter down to exactly what you're looking for. Cons We use another third-party payment program to pay out checks. Once we transfer the pay file into that program, all payments in Entrata show as reconciled. If a check does not get cashed, and we have to reissue payment, we are not able to void the payment in Entrata. We have to duplicate the invoice, which really muddies up our invoices and confuses issues. We are able to void BillPay payments, so I don't understand why we are not able to void third-party payments. I have asked repeatedly for this and am always met with resistance. Review Source RM Rickey M. Service manager Real Estate Used the software for: 6-12 months ### "Time management" December 8, 2025 4.0 It has been very beneficial for me and my technicians developing communications with residence in a timely fashion Pros Easy to look up work orders. Very beneficial when it comes to doing move out and other punchlist to turn the unit. Cons Too many restrictions when you're using the mobile app. Have to continue to reach out to management to gain access to use certain data Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) It wasn't my decision. It was the company. Review Source AE Anthony E. Concierge Real Estate Used the software for: 6-12 months ### "The best is yet to come" December 2, 2025 5.0 If I were to describe my overall experience using the Entrata interface, it would sound like “the Sky is the limit.” Pros The two step authentication processes before entering system. It’s very reliable and holds a high standard of operational performance within the estate arm. Cons Features to source out registered residents by preference. For example, it would be extremely strenuous for me to search for a client by vehicle. Review Source JA Joshua A. Multisite Leasing Agent Real Estate Used the software for: 1-2 years ### "LUP Entrata Review 7/28/25" July 28, 2025 4.0 Very positive overall, with just some small performance issues. It would be much easier to use if it could handle reports with lots of vacant units a bit better. Also has issues with applying work orders to residents from the dashboard as mentioned above. Pros Ease of use, self-explanatory functions, extremely useful overall. Great for communicating with residents and prospects and documenting that communication. Cons Lag and slow reports, especially on sites with lots of vacant units. For work orders, have to go into the resident profile as applying it from the dashboard will just not work and automatically bring me to another property. Review Source DG Debra G. Rental Agent Construction Used the software for: 6-12 months ### "Entrata and Me" July 31, 2025 5.0 Now, I love it. If a tenant needs information, it's all on Entrata. I don't have to hand out lease renewals which is great. Pros I like that there is no more paperwork. Quickly can get information I need. The security features are great. Cons At the beginning it was so much to take in I found it very overwhelming. At times I felt brain dead. Review Source CS Chelsie S. Maintenance Administrative Assistant Real Estate Used the software for: 1-2 years ### "Finding stuff is easy, unless it's in the incomplete section." February 4, 2025 4.0 It has been a learning curve. I spend most of my days helping people fix errors they are running into with both Entrata and Vendor Access. Pros I like the ease of searching. If I need to find a unit, it's easy to search. If I need to find something related to "Fire" it's easy to find. Cons The redundancy. I have to now put a note before or after I delete something because my deletion notes no longer transfer. We can't search incomplete Invoices in the system. Anything that happens in the incomplete invoices isn't tracked. I can't see who deleted what, because it is not searchable. Review Source NX Nick X. Service Technician Real Estate Used the software for: 6-12 months ### "An honest review" July 22, 2025 4.0 Overall, it’s a wonderful app, especially when it comes to being able to submit work orders. There are just small accessibility issues. Pros The app is user friendly if you know how to use technology well, along with being able to close out work orders remotely. Cons I am unable to submit videos which i feel is a necessity for plumbing problems. If you’re not tech-saavy, navigating is difficult. Being unable to re-open closed work orders on the app is another issue. Review Source LL Lola L. Leasing Professional Real Estate Used the software for: 2+ years ### "Entrata review" February 4, 2025 4.0 My experience with Entrata has been overall very helpful and positive. There are some parts that could be improved. Pros Entrata is easy to navigate and very helpful when it comes to sharing information, completing move-in paperwork, taking applications, etc Cons What I like least about Entrata is the drop down menu for example when putting in work orders. If what you are trying to request isn’t there you can’t add it. You have to choose a similar request and type it all out in the comments. Confusing for residents. Review Source SS Senayah S. Community Assistant Real Estate Used the software for: 6-12 months ### "Entrata Features" July 28, 2025 5.0 Overall, I’ve enjoyed using this app. I understand how to navigate the app within the first day while working with it. Pros I like how the app is easy to access and navigate while using. It allows me to have a basic understanding of doing my job as well. Cons I wish the app had a notification feature. I do understand that that is not a problem on Entrata end. Review Source JP Jolene P. Property Manager Real Estate Used the software for: 6-12 months ### "Two Thumbs Up!" February 11, 2025 5.0 I would highly recommend Entrata to any business needing a property management software. It's user friendly and easy to learn. Pros It's very easy to learn and use Entrata software. And every time I call support I get right through and all their techs are knowleable and take the time to walk me through the steps so I understand the process. Cons The only con is some of the residents struggle with the application and processing payments. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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