# Entrata Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Entrata Software - reviews, pricing plans, popular comparisons to other Property Management products and more.

Source: https://www.capterra.com/p/20372/Entrata

---

# 

 Entrata Software Review 2026: Features, Integrations, Pros & Cons

Last updated on June 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Entrata

## What is Entrata?

Property owners and operators know how time consuming it is to run one property, let alone hundreds. Entrata, the most comprehensive property management software available, brings everything from leads to move-outs into one centralized dashboard. That means users log in once to manage their entire portfolios. With millions of residents served across multifamily, commercial, student, military, and affordable housing properties, Entrata is the all-in-one software for every property.

## What is Entrata used for?

[Property Management](https://www.capterra.com/rental-property-management-software/)[Lease Management](https://www.capterra.com/lease-management-software/)[Apartment Management Systems](https://www.capterra.com/apartment-management-software/)

Recognitions

Shortlist

Overall rating

Based on 444 user reviews

Reviews sentiment

Positive

94%

Neutral

4%

Negative

2%

Pros & cons

Effortless system navigation

Intuitive and accessible design

Complex and slow reporting

Frequent glitches and errors

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

-   Property Management / 2026
-   Real Estate Property Management / 2026

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Entrata alternatives

[4.2 (333)](https://www.capterra.com/p/164741/Yardi-Breeze/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.5 (1,890)](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (705)](https://www.capterra.com/p/211768/DoorLoop/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (627)](https://www.capterra.com/p/2732/Rent-Manager/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/20372/Entrata/alternatives/)

## FAQs about Entrata

Overview

### What problems does Entrata solve?

Entrata solves fragmented property management workflows by bringing leasing, resident communications, accounting, maintenance, reporting, and online payments into one system. It reduces paperwork, repetitive clicks, training friction, and time spent hunting for data. Property managers, leasing teams, assistant managers, maintenance staff, and asset managers benefit most from faster daily operations and clearer portfolio visibility.

Answer based on 205 reviews

Overview

### Which roles and teams benefit most from Entrata?

Entrata is most used by property managers, community managers, leasing teams, and assistant managers overseeing daily property operations. Regional and general managers use it for portfolio visibility and performance tracking, while maintenance and service teams rely on it to manage work orders, resident requests, and operational efficiency across communities.

Answer based on 444 reviews

Overview

### What company size and industries is Entrata built for?

Entrata is built for property management organizations, with most reviewers coming from small businesses at 57% and the Real Estate industry at 69%. It also serves midsize businesses at 26% and enterprises at 16%, with additional use in Commercial Real Estate at 7% and Hospitality at 5%.

Answer based on 444 reviews

Features and Usability

### What are the key features of Entrata?

Entrata includes core property management features like lease management, rent collection, accounting, and work order management. Reviewers often highlight the resident portal and mass communication tools for resident updates, plus customizable reporting, dashboards, and task management. Differentiators include online leasing, payment tracking, and activity logs for resident records.

Answer based on 146 reviews

Integrations

### Which third-party tools and platforms does Entrata integrate with?

Entrata integrates with Yardi Voyager, LEAP, Domo, AvidXchange, Leonardo247, IRIO, RealPage, and Salesforce Sales Cloud. Reviewer mentions most often confirm Yardi Voyager, while catalog data also lists Domo and RealPage. These connections span accounting, analytics, maintenance, property operations, and CRM workflows.

Answer based on 64 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Entrata?

Entrata offers in-person training, live online sessions, webinars, documentation, and videos, which help most new hires and nontechnical users get productive quickly. Reviewers say frontline staff often find it user friendly, but admins, reporting users, and teams handling setup or permissions usually face a steeper learning curve and need more guided training.

Answer based on 79 reviews

Getting Started and Support

### What customer support options does Entrata offer, and how do users rate the experience?

Entrata offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as friendly, responsive, and helpful during setup, training, and troubleshooting. Some report inconsistent service, delayed responses on urgent or complex issues, longer hold times, and occasional difficulty getting bugs fully resolved.

Answer based on 76 reviews

Security

### How does Entrata handle data security and access control?

Entrata uses strong security measures, tight permission controls, and two-step authentication to protect sensitive data and manage user access. Reviewers also note a smoother app login experience. However, permissions can feel overly restrictive, require frequent admin changes, and occasional two-factor glitches or password reset demands can slow workflows.

Answer based on 18 reviews

Ease of use

### How easy is Entrata to use day to day?

Entrata makes daily property management tasks fairly easy to handle, especially for leasing, work orders, dashboards, and paperless workflows. Onsite teams often find the interface intuitive after setup, but admins can face a steeper learning curve when changing settings, permissions, reports, or property configurations.

Answer based on 146 reviews

## Who uses Entrata?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 118 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 118 reviews

Administrative

27%

Administrative

27%

Real Estate

26%

Customer Services & Support

9%

Facilities & Maintenance

5%

Others

34%

Top industries

Based on 118 reviews

Real Estate

88%

Accounting

5%

Management Consulting

3%

Construction

2%

Other

2%

## Pros and Cons

Effortless system navigation

97% positive reviews out of 58

Most reviewers find navigation simple, with organized menus and dashboards enabling quick access to essential features.

Nick T

Assistant Manager, 51 - 200 employees.

"Excited to have a PMS that doesn't take 10 minutes to navigate to one page."

Complex and slow reporting

36% negative reviews out of 61

Some reviewers describe reporting as confusing, with slow generation, limited customization, and difficulty finding or downloading reports.

Breyden M

Operations Support Admin, 201 - 500 employees.

"Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize."

Intuitive and accessible design

98% positive reviews out of 41

Most reviewers describe the user interface as highly intuitive, making daily tasks straightforward for all experience levels.

Frequent glitches and errors

71% negative reviews out of 49

Most reviewers say bugs and issues, including glitches and unresolved tickets, disrupt daily operations and require lengthy fixes.

Breyonce L

Leasing Professional, 2 - 10 employees.

"It will sometimes but more than likely it will not give any information which can cause issues when looking back through data."

Tailored for property management

95% positive reviews out of 21

Most reviewers indicate industry use supports multifamily operations, centralizing tasks and enhancing productivity across various roles.

Occasional slow performance

75% negative reviews out of 28

Most reviewers report performance and speed issues, with slow loading times and delays impacting workflow efficiency.

Mary I

Resident Services Manager, 51 - 200 employees.

"There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Tenant Portal

4.6 (214)

67.29% of 214 reviewers that rated this feature as important or highly important

Entrata offers a customizable tenant portal for paying rent, submitting service requests, and accessing documents. Reviewers find it convenient and easy to use, with strong branding options, but some mention technical issues, navigation challenges, and problems with portal access during unit transfers.

Online Payments

4.7 (212)

71.70% of 212 reviewers that rated this feature as important or highly important

You can process rent and fee payments online, set up auto-pay, and track transactions through Entrata. Reviewers appreciate the convenience and user-friendliness, but some report high fees, setup difficulties, and occasional technical glitches affecting payment processing.

Accounting

4.6 (169)

58.58% of 169 reviewers that rated this feature as important or highly important

Entrata gives you robust accounting tools, including detailed reporting, easy invoice management, and real-time payment tracking. Reviewers appreciate the user-friendly interface, comprehensive reports, and streamlined processes, though some mention slow report processing and request ACH vendor payments.

Rent Tracking

4.7 (168)

72.02% of 168 reviewers that rated this feature as important or highly important

Entrata helps you monitor rent payments, delinquencies, and resident balances with clear ledgers and easy-to-generate reports. Users think it simplifies tracking across properties and supports financial reporting, but some mention syncing delays and less detailed ledgers compared to Yardi.

Lease Tracking

4.7 (129)

58.14% of 129 reviewers that rated this feature as important or highly important

With Entrata’s lease tracking, you can easily follow the entire lease lifecycle, monitor renewals, and access real-time dashboards. Reviewers indicate it’s user-friendly, integrates with Blue Moon leases, and helps with marketing, though some mention occasional issues with support and analytics.

Document Management

4.7 (128)

71.88% of 128 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Entrata 71 features

Entrata gives you robust accounting tools, including detailed reporting, easy invoice management, and real-time payment tracking. Reviewers appreciate the user-friendly interface, comprehensive reports, and streamlined processes, though some mention slow report processing and request ACH vendor payments.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Researching and validating a person's criminal, educational, job or financial records

Create, manage, and send invoices or bills to customers

Private online space that lets businesses securely share documents and provide information access to clients

Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent

Tracking, calculating, and paying commissions and earnings to employees

Manage, organize, and store contact information

Accept and process credit card transactions

Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Electronically collect payments for goods or services

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

Monitor and record expenses such as purchases or charges incurred

Manage and track high-value assets including office equipment, furniture & more

Track and manage staff profiles, recruitment, schedules, productivity, career development and performance

Plan, manage, and track the financial activities of an individual or organization

Generate reports to assess the financial performance of an organization

For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings

Used by property managers

For realtors, real estate investors, property managers, and other real estate professionals.

Centralized accounting record which tracks all financial transactions

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Allows the calculation of fees for late rent payments

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments

With Entrata’s lease tracking, you can easily follow the entire lease lifecycle, monitor renewals, and access real-time dashboards. Reviewers indicate it’s user-friendly, integrates with Blue Moon leases, and helps with marketing, though some mention occasional issues with support and analytics.

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room

You can process rent and fee payments online, set up auto-pay, and track transactions through Entrata. Reviewers appreciate the convenience and user-friendliness, but some report high fees, setup difficulties, and occasional technical glitches affecting payment processing.

Portal for property owners to manage property listings, upload documents, track payments and generate reports

Accept, record, and reconcile financial transactions

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

Centralized database to track details of properties (including lease, tenant, and owner information)

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Timed notification for any upcoming task, deadline, appointment, or activity

Collect payments from tenants via online or offline mode, create recurring schedules and send reminders

Entrata helps you monitor rent payments, delinquencies, and resident balances with clear ledgers and easy-to-generate reports. Users think it simplifies tracking across properties and supports financial reporting, but some mention syncing delays and less detailed ledgers compared to Yardi.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

For residential properties

Plan availability and assign specific time slots for tasks and resources

Create, manage and track all task activities and progression

Implementation of various strategies to manage tax obligations via planning and maintaining compliance

Create, save, and re-purpose templates for emails, forms, etc.

Managing renters, rent payments, maintenance workflows & documents.

Entrata offers a customizable tenant portal for paying rent, submitting service requests, and accessing documents. Reviewers find it convenient and easy to use, with strong branding options, but some mention technical issues, navigation challenges, and problems with portal access during unit transfers.

Evaluate the criminal, financial, and employment history of tenants

Handle activities like room booking, rent processing, lease agreement management, and client communication

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Keep track of vacant properties

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

SaaS, web-based, online deployment

Built-in website builder or integration with third-party site

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

4.5 (443)

4.5

Based on 443 reviews

## Pricing

Value for money

4.6 (358)

Value for money

4.6 (358)

4.6

Based on 358 reviews

## Integrations

[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Domo](https://www.capterra.com/p/119119/Domo/)[

RealPage](https://www.capterra.com/p/183247/Real-Page/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (422)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (422)

4.5

Based on 422 reviews

## User reviews

Overall rating

4.6

Based on 444 reviews

Filter by rating

5(292)

4(124)

3(19)

2(6)

1(3)

Mentioned topic

Sorted by most recent

OS

Omar S.

Tec mantenimiento

Construction

### "Muy buena la aplicación "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 19, 2025

Muy buena experiencia en general y facil de usar ya que constantemente actualizan la aplicación y le integran cosas nuevas

Pros

Muy rapido y se actualiza constantemente, ofrece nuevas opciones muy comodas a la hora de trabajar con ella

Cons

A veces no se actualiza y hay que estar cerrqndo la aplicación para que se refresque la aplicación y entre los reportes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DS

Diego S.

Property Manager

Real Estate

### "Property Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 16, 2025

have been using entrata for 5 plus years and would recommend, and they also have a summit that is pretty awesome they really do appreciate their customers.

Pros

Easy and fun to use, pretty straight forward. I like how they are always keeping up with technology.

Cons

Affordable part could be more user friendly, I find myself having to do my own digging, but it is still easy to use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Ania J.

Assistant Community Manager

Real Estate

### "Entrata: Fix Text Messaging!!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

December 16, 2025

Entrata was very easy for me to pick up and learn. I've also enjoyed seeing the new permissions after getting promoted twice.

Pros

I think Entrata's current set-up makes it very easy to manage leases. The set-up correlates to steps in their processes.

Cons

The text message center. I wish our text message held onto the feed like our activity log does. The messages shouldn't disappear if someone on your feed has the availability turned on, especially if their not the one dealing with said prospect. We're all constantly doing the same things, so having to ask other employee what does some of these text say slows us down.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AS

Amanda S.

Community Manager

Accounting

### "MY favorite software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2025

very easy to navigate and the reports are easy to pull , I love that right when you log into the dashboard you can see everything you need to do .

Pros

How user friendly the dashboard is. From the guest card to the move out, everything is very simplified.

Cons

There is really nothing that I don't like about Entrata. Everything is very simplified and the fact that you can pull up your occupancy right then and there is amazing.

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

it was old school and no user friendly, expecially with reports

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HH

Heather H.

Assistant Community Director

Real Estate

### "Entrada Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2025

Over all experience has been a pleasure. Every time that I have had to call customer service has been very efficient . The system is user friendly and easy to learn.

Pros

Entrada is very easy to navigate. The customer service department is amazing. They are always friendly and help in a timely manner as well as follow up to make sure we are good.

Cons

There really is not anything I do not like about Entrada. I have always had a good experience with the system as well as customer service

Switched from

[OnSite](https://www.capterra.com/p/2902/OnSite/)

I worked for a temp service as assistant property manager. They used onsite. So it was not my decision to make. I have used Yardee and Onsite and Entrada by far was much more efficient and user friendly. Customer service was no where near as helpful and that is if you could even get someone to answer any question one might have.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BM

Breyden M.

Operations Support Admin

Real Estate

### "Centralized Management Made Easier"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 15, 2025

Overall, Entrata is a powerful tool for property management administration, particularly for teams that manage multiple units and require centralized access to leasing, payments, and reporting. While there’s a learning curve for advanced features, the platform ultimately streamlines day-to-day operations and improves workflow efficiency.

Pros

As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. The dashboard is fairly intuitive, making it relatively easy to navigate between resident accounts, maintenance requests, and financial reporting. The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments. Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms.

Cons

There are some challenges. Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize. Support is generally responsive, but resolution times can vary depending on the issue’s complexity.

Switched from

[RealPage](https://www.capterra.com/p/183247/Real-Page/)

Conditions and processes that were set up before I joined.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AD

Andrea D.

Lease Renewal - Team Lead

Real Estate

### "Entrata Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 11, 2025

So far the experience has been rocky, but working through all the processes and finding who has authorization for which , and utilizing the text enjoinment to test out theories

Pros

Full visability on all tasks, from Prospects to residents and renewals. It's user friendly to navigate once you understand how it works. Easy to pull dates and track data. Customers questions and concerns are all logged in the profile making for easy tracking

Cons

Right now all departments are working out of one " contact needed " we are finding it challenging and wishing there was a way to separate the contacts needed by department ( Leasing, Tenant Relations and Maintenance )

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

for full visibility, start to finish hold all documents, process rent

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TM

Tiffany M.

Head of Marketing and Systems

Real Estate

### "Entrata powers our company! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 11, 2025

Overall we love working with Entrata, great people who run the company, great reps, and it is the powerhouse of our company operationallyy

Pros

Really all encompassing, reliable property mangement software that has helpful, knowledgable employees

Cons

They try to expand to create every relevant product and thus don't make any singular product excellent (besides core)

Switched from

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)

Needed more features and believed in their mission

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MG

Michael G.

Service Manager

Real Estate

### "Service Manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 11, 2025

overall a great tool. It pretty much does it all, as it relates to maintenance, turns, and preventative maintenance.

Pros

It is a tool for the the maintenance team and allows you to track progress throughout the work order.

Cons

At times the phone freezes up when adding pics to work order. It just slows down the process and is frustrating.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EC

Eric C.

Property Management

Marketing and Advertising

### "Easy to Use and Friendly step by step assistance just a call away."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 10, 2025

Have not taken a class to use Entrata. I have learned by trial and error. It is that easy to understand.

Pros

It is easy to navigate. When we need assistance it does not take long to get ahold of an actual person, I love that!

Cons

Maybe the new updates and everyone hates when it goes down occasionally. We cant complain when everything else is so great.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/20372/Entrata/reviews/)

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