# Entrata Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Entrata Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Entrata Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/20372/Entrata --- # Entrata Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2025 Written byLaura Burgess Laura Burgess Senior Content Analyst Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and specializing in B2B SaaS adoption across various industries. She analyzes market trends and SMB tech, providing insights on topics such as AI-d... [See bio & all articles](https://www.capterra.com/resources/author/laura-burgess/) Senior Content Analyst Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Laura Burgess](https://www.capterra.com/resources/author/laura-burgess/) Senior Content Analyst Laura Burgess is a content analyst at Capterra with more than a decade of journalism experience and specializing in B2B SaaS adoption across various industries. She analyzes market trends and SMB tech, providing insights on topics such as AI-driven sales automation and its impact on the customer experience (CX). Laura's research has been featured in Australian publications such as ABC News, HR Leader, Inside Retail, Dynamic Business, Retail Biz, and Technology Decisions. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Entrata Entrata Overview: ### Key takeaways Insights from verified Capterra reviews Entrata is a property management tool used mainly by small businesses in the real estate sector. It stands out for its lease tracking and document management features, with many users praising its organized dashboard and tenant portal. However, some cite slow performance and bugs as drawbacks, but its Facilities App is often highlighted for simplifying daily maintenance tasks. ### Our verdict Entrata is a practical option for property teams that want to centralize leasing, maintenance, and resident communication without needing deep technical skills. While its dashboard and tenant portal are praised for usability, reviewers note occasional bugs, slow performance, and a steep learning curve. However, it’s a solid fit for small firms that prioritize daily efficiency and want a tool that improves operational consistency. Overall rating Based on 444 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Pros & cons Streamlined system navigation Accessible and intuitive interface Cumbersome reporting experience Frequent glitches and errors Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Entrata alternatives If Entrata’s learning curve, performance issues, or maintenance setup don’t align with your team’s workflow, you may want to explore tools with simpler interfaces, faster support response, or more flexible reporting options. Highest Rated [4.9 (515)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,207)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (704)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (609)](https://www.capterra.com/p/2732/Rent-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/20372/Entrata/alternatives/) ## Who uses Entrata? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined system navigation 97% positive reviews out of 58 Most reviewers indicate navigation is simple, with organized menus and dashboards that speed up finding information. Nick T Assistant Manager, 51 - 200 employees. "Excited to have a PMS that doesn't take 10 minutes to navigate to one page." Cumbersome reporting experience 36% negative reviews out of 61 Some reviewers describe reporting as confusing, slow to generate, and lacking flexibility for advanced business needs. Breyden M Operations Support Admin, 201 - 500 employees. "Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize." Accessible and intuitive interface 98% positive reviews out of 41 Most reviewers describe user interface as extremely easy to learn, making daily tasks straightforward for everyone. Frequent glitches and errors 71% negative reviews out of 49 Most reviewers report bugs and issues, with recurring glitches, slow fixes, and technical problems disrupting workflow. Sarah K Marketing Representative, 501 - 1,000 employees. "Entrata's interface has a tendency to be slow and glitchy." Comprehensive industry functionality 95% positive reviews out of 21 Most reviewers find industry use valuable, supporting multifamily operations and offering tools relevant to property management. Slow performance and delays 75% negative reviews out of 28 Most reviewers say performance and speed are problematic, with slow load times and lag affecting productivity. Mary I Resident Services Manager, 51 - 200 employees. "There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate." ## Entrata's interface Reviewers describe Entrata’s interface as structured and functional, with a dashboard that centralizes daily tasks. Once learned, navigation is generally smooth, but early use can feel overwhelming due to the number of tabs and features. Some users report occasional delays and bugs. 2+ Laura Burgess Senior Content Analyst You might feel overwhelmed at first, as reviewers often mention needing time to get used to Entrata’s many tabs and workflows. But once your team settles in, the dashboard layout makes daily tasks easier to manage, even if occasional glitches or delays interrupt the flow. Ease of Use 4.5 (444) 4.5 Based on 444 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Laura Burgess Senior Content Analyst Entrata’s top-rated features help your team stay organized and responsive across leasing, maintenance, and resident services. The platform’s structure supports daily workflows with centralized access and reporting that reduce manual follow-up. Features 4.5 (443) 4.5 Based on 443 reviews Reviewers rated the Entrata features below the highest. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Document management 4.4 (100) 100 reviewers rated this feature Upload, store, and access leases and application materials from a centralized location. This feature supports paperless workflows and improves accessibility through the resident portal. Lease tracking 4.3 (121) 121 reviewers rated this feature Track the full lease lifecycle, from signing to renewals and transfers, using organized dashboards and reporting tools. Integration with Blue Moon leases helps teams stay on top of marketing and leasing decisions. Maintenance management 4.3 (46) 46 reviewers rated this feature Create, assign, and close work orders efficiently while keeping tenants informed through status updates. The Entrata Facilities App simplifies task handling, though some reviewers mention setup and categorization limitations. Online payments 4.2 (188) 188 reviewers rated this feature Enable residents to pay rent and fees through a portal that supports multiple payment options and integrates with Plaid. While setup issues and transaction fees are noted, the feature reduces office workload and paper handling. Tenant portal 4.1 (193) 193 reviewers rated this feature Centralize resident interactions, payments, maintenance requests, documents, and communication in one interface. Staff can view the resident’s perspective to assist with issues. Rent tracking 4.1 (147) 147 reviewers rated this feature Monitor payments, delinquencies, and financial performance with clear ledgers and scheduled billing. Reviewers appreciate quick access to payment histories. Entrata revenue intelligence 0 reviewers rated this feature Use machine learning to forecast renewals, optimize rental pricing, and visualize revenue KPIs. This tool helps teams make data-driven decisions and adjust rates based on market trends and performance metrics. ELI invoice entry 0 reviewers rated this feature Automate invoice processing by extracting data from uploaded PDFs and auto-filling invoice fields. This reduces manual entry, speeds up approvals, and improves accuracy across vendor payments. Automated leasing workflows 0 reviewers rated this feature Manage lead communication, screening, renters insurance, and conversion tracking from a single login. This streamlines leasing operations and reduces the need for multiple tools or manual follow-up. One-click vendor payments 0 reviewers rated this feature Process bulk invoices securely with real-time tracking and support for multiple payment methods. This feature simplifies vendor management and improves payment transparency. Homebody RXP 0 reviewers rated this feature Customize the resident experience with a centralized platform that lets properties control layout, branding, and service access. This update improves resident engagement and operational flexibility. Income IQ 0 reviewers rated this feature Combine bank data, payroll records, and document uploads into one workflow to speed up income verification. This reduces fraud risk and shortens approval timelines. Leasing AI: Post-tour nurturing 0 reviewers rated this feature Automatically guide prospects through application, screening, and lease signing after property tours. This helps teams close leases faster with less manual follow-up. ELI+ Workflow Studio 0 reviewers rated this feature Using a drag-and-drop interface, build custom workflows across leasing, operations, and accounting. Designed for multifamily teams, it simplifies automation without requiring technical skills. All key features (84) Track the full lease lifecycle, from signing to renewals and transfers, using organized dashboards and reporting tools. Integration with Blue Moon leases helps teams stay on top of marketing and leasing decisions. 121 reviewers rated this feature Entrata offers comprehensive accounting capabilities that simplify tracking payments, managing invoices, and generating detailed reports. Some reviewers find it easy to use and value real-time access, while others mention slow report processing and request improvements for workflow efficiency. 58.58% of 169 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 71.43% of 7 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 42.86% of 14 reviewers that rated this feature as important or highly important Tools for the systematic analysis of various types of data or statistics 0% of 0 reviewers... Application programming interface that allows for integration with other systems/databases 100.00% of 4 reviewers that rated this feature as important or highly important Manage lead communication, screening, renters insurance, and conversion tracking from a single login. This streamlines leasing operations and reduces the need for multiple tools or manual follow-up. 0 reviewers rated this feature Researching and validating a person's criminal, educational, job or financial records 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 59.15% of 71 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 33.33% of 3 reviewers that rated this feature as important or highly important Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent 0% of 0 reviewers... Tracking, calculating, and paying commissions and earnings to employees 0% of 0 reviewers... Manage, organize, and store contact information 31.58% of 19 reviewers that rated this feature as important or highly important Accept and process credit card transactions 60.00% of 10 reviewers that rated this feature as important or highly important Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments 69.86% of 73 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0% of 0 reviewers... A collection of customer information such as contact details, demographics, previous interactions, etc. 80.00% of 5 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0% of 0 reviewers... Assembly of graphs and charts for visualizing and tracking statistics/metrics 100.00% of 11 reviewers that rated this feature as important or highly important Import and export data to and from software applications 133.33% of 3 reviewers that rated this feature as important or highly important Upload, store, and access leases and application materials from a centralized location. This feature supports paperless workflows and improves accessibility through the resident portal. 100 reviewers rated this feature Store and organize documents in a centralized system 70.59% of 17 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services 81.48% of 27 reviewers that rated this feature as important or highly important Automate invoice processing by extracting data from uploaded PDFs and auto-filling invoice fields. This reduces manual entry, speeds up approvals, and improves accuracy across vendor payments. 0 reviewers rated this feature Using a drag-and-drop interface, build custom workflows across leasing, operations, and accounting. Designed for multifamily teams, it simplifies automation without requiring technical skills. 0 reviewers rated this feature Use machine learning to forecast renewals, optimize rental pricing, and visualize revenue KPIs. This tool helps teams make data-driven decisions and adjust rates based on market trends and performance metrics. 0 reviewers rated this feature Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed 50.00% of 2 reviewers that rated this feature as important or highly important Monitor and record expenses such as purchases or charges incurred 64.18% of 67 reviewers that rated this feature as important or highly important Manage and track high-value assets including office equipment, furniture & more 0% of 0 reviewers... Track and manage staff profiles, recruitment, schedules, productivity, career development and performance 0% of 0 reviewers... Plan, manage, and track the financial activities of an individual or organization 72.00% of 25 reviewers that rated this feature as important or highly important Generate reports to assess the financial performance of an organization 60.95% of 105 reviewers that rated this feature as important or highly important For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings 100.00% of 1 reviewers that rated this feature as important or highly important Used by property managers 0.00% of 2 reviewers that rated this feature as important or highly important For realtors, real estate investors, property managers, and other real estate professionals. 0% of 0 reviewers... Centralized accounting record which tracks all financial transactions 66.67% of 3 reviewers that rated this feature as important or highly important Customize the resident experience with a centralized platform that lets properties control layout, branding, and service access. This update improves resident engagement and operational flexibility. 0 reviewers rated this feature Combine bank data, payroll records, and document uploads into one workflow to speed up income verification. This reduces fraud risk and shortens approval timelines. 0 reviewers rated this feature Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage 58.33% of 12 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 0% of 0 reviewers... Captures invoice data and maintains comprehensive records for auditing and reporting purposes 100.00% of 3 reviewers that rated this feature as important or highly important Allows the calculation of fees for late rent payments 0.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process 0% of 0 reviewers... Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments 72.41% of 87 reviewers that rated this feature as important or highly important With Entrata’s lease tracking, you can monitor the entire lease lifecycle, including renewals and transfers. Reviewers appreciate its user-friendly dashboards, easy integration with Blue Moon leases, and helpful reporting, though a few mention occasional issues with support and accuracy. 58.14% of 129 reviewers that rated this feature as important or highly important Automatically guide prospects through application, screening, and lease signing after property tours. This helps teams close leases faster with less manual follow-up. 0 reviewers rated this feature Manage, maintain and track the performance of assets and equipment 46.81% of 47 reviewers that rated this feature as important or highly important Create, assign, and close work orders efficiently while keeping tenants informed through status updates. The Entrata Facilities App simplifies task handling, though some reviewers mention setup and categorization limitations. 46 reviewers rated this feature Schedule predetermined or ad hoc maintenance services and labor requests 0% of 0 reviewers... Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room 100.00% of 6 reviewers that rated this feature as important or highly important Process bulk invoices securely with real-time tracking and support for multiple payment methods. This feature simplifies vendor management and improves payment transparency. 0 reviewers rated this feature You get convenient online payment options for tenants, including auto-pay and multiple payment methods. Reviewers appreciate the ease of use and time savings, but some mention high fees, setup challenges, and occasional technical issues affecting payment processing. 71.70% of 212 reviewers that rated this feature as important or highly important Enable residents to pay rent and fees through a portal that supports multiple payment options and integrates with Plaid. While setup issues and transaction fees are noted, the feature reduces office workload and paper handling. 188 reviewers rated this feature Portal for property owners to manage property listings, upload documents, track payments and generate reports 0.00% of 3 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions 64.71% of 17 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk 0.00% of 12 reviewers that rated this feature as important or highly important Centralized database to track details of properties (including lease, tenant, and owner information) 60.34% of 58 reviewers that rated this feature as important or highly important Add, view, and edit details of all properties managed by an agency that are available for sale or rent 0.00% of 2 reviewers that rated this feature as important or highly important Automated process of charging customers at regular intervals for repeated access or use of a product or service 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collect payments from tenants via online or offline mode, create recurring schedules and send reminders 83.33% of 6 reviewers that rated this feature as important or highly important Entrata helps you easily monitor rent payments, delinquencies, and resident balances. Users think the reports and ledgers are clear and accessible, though some mention syncing delays with Yardi and occasional discrepancies in delinquency reporting. 72.02% of 168 reviewers that rated this feature as important or highly important Monitor payments, delinquencies, and financial performance with clear ledgers and scheduled billing. Reviewers appreciate quick access to payment histories. 147 reviewers rated this feature Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 88.64% of 44 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event 100.00% of 2 reviewers that rated this feature as important or highly important For residential properties 0% of 0 reviewers... Plan availability and assign specific time slots for tasks and resources 0% of 0 reviewers... Create, manage and track all task activities and progression 0% of 0 reviewers... Implementation of various strategies to manage tax obligations via planning and maintaining compliance 0.00% of 4 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Managing renters, rent payments, maintenance workflows & documents. 0% of 0 reviewers... Entrata’s tenant portal lets residents pay rent, submit maintenance requests, and access documents. Reviewers indicate it’s convenient and user-friendly, with customization options, but some report technical issues, navigation difficulties, and challenges for transferred tenants. 67.29% of 214 reviewers that rated this feature as important or highly important Centralize resident interactions, payments, maintenance requests, documents, and communication in one interface. Staff can view the resident’s perspective to assist with issues. 193 reviewers rated this feature Evaluate the criminal, financial, and employment history of tenants 0% of 0 reviewers... Handle activities like room booking, rent processing, lease agreement management, and client communication 43.64% of 55 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 55.00% of 20 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period 68.24% of 85 reviewers that rated this feature as important or highly important Keep track of vacant properties 50.00% of 4 reviewers that rated this feature as important or highly important Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. 80.00% of 10 reviewers that rated this feature as important or highly important SaaS, web-based, online deployment 0% of 0 reviewers... Built-in website builder or integration with third-party site 56.25% of 16 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders 61.29% of 31 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Laura Burgess Senior Content Analyst Entrata’s top-rated features help your team stay organized and responsive across leasing, maintenance, and resident services. The platform’s structure supports daily workflows with centralized access and reporting that reduce manual follow-up. Features 4.5 (443) 4.5 Based on 443 reviews ## Pricing Contact the vendor for pricing. Entrata does not publish entry-level or tiered pricing details on its website. Most SMBs we speak to budget between $50 and $100 per user per month for property management software, which helps frame expectations before requesting a quote. ### Starting price Free trial not available Laura Burgess Senior Content Analyst Entrata’s pricing depends on modules and portfolio size. Many SMBs find the cost justified when automation improves admin time and team coordination. Value for money 4.6 (358) 4.6 Based on 358 reviews ## Integrations Entrata integrates with platforms to support leasing, payments, accounting, and resident experience workflows. These connections include a mix of native and third-party links designed to help property teams centralize data and reduce manual tasks. Popular integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Domo](https://www.capterra.com/p/119119/Domo/)[ RealPage](https://www.capterra.com/p/183247/Real-Page/) Laura Burgess Senior Content Analyst Entrata’s integration ecosystem helps your leasing and accounting teams stay aligned by connecting tools for marketing, payments, and resident services. This reduces duplicate data entry and improves visibility across platforms. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (422) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (422) 4.5 Based on 422 reviews ## User reviews Overall rating 4.6 Based on 444 reviews Filter by rating 5(292) 4(124) 3(19) 2(6) 1(3) Mentioned topic Sorted by most recent OS Omar S. Tec mantenimiento Construction ### "Muy buena la aplicación " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Muy buena experiencia en general y facil de usar ya que constantemente actualizan la aplicación y le integran cosas nuevas Pros Muy rapido y se actualiza constantemente, ofrece nuevas opciones muy comodas a la hora de trabajar con ella Cons A veces no se actualiza y hay que estar cerrqndo la aplicación para que se refresque la aplicación y entre los reportes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Diego S. Property Manager Real Estate ### "Property Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2025 have been using entrata for 5 plus years and would recommend, and they also have a summit that is pretty awesome they really do appreciate their customers. Pros Easy and fun to use, pretty straight forward. I like how they are always keeping up with technology. Cons Affordable part could be more user friendly, I find myself having to do my own digging, but it is still easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Ania J. Assistant Community Manager Real Estate ### "Entrata: Fix Text Messaging!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 16, 2025 Entrata was very easy for me to pick up and learn. I've also enjoyed seeing the new permissions after getting promoted twice. Pros I think Entrata's current set-up makes it very easy to manage leases. The set-up correlates to steps in their processes. Cons The text message center. I wish our text message held onto the feed like our activity log does. The messages shouldn't disappear if someone on your feed has the availability turned on, especially if their not the one dealing with said prospect. We're all constantly doing the same things, so having to ask other employee what does some of these text say slows us down. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Amanda S. Community Manager Accounting ### "MY favorite software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2025 very easy to navigate and the reports are easy to pull , I love that right when you log into the dashboard you can see everything you need to do . Pros How user friendly the dashboard is. From the guest card to the move out, everything is very simplified. Cons There is really nothing that I don't like about Entrata. Everything is very simplified and the fact that you can pull up your occupancy right then and there is amazing. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) it was old school and no user friendly, expecially with reports Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HH Heather H. Assistant Community Director Real Estate ### "Entrada Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2025 Over all experience has been a pleasure. Every time that I have had to call customer service has been very efficient . The system is user friendly and easy to learn. Pros Entrada is very easy to navigate. The customer service department is amazing. They are always friendly and help in a timely manner as well as follow up to make sure we are good. Cons There really is not anything I do not like about Entrada. I have always had a good experience with the system as well as customer service Switched from [OnSite](https://www.capterra.com/p/2902/OnSite/) I worked for a temp service as assistant property manager. They used onsite. So it was not my decision to make. I have used Yardee and Onsite and Entrada by far was much more efficient and user friendly. Customer service was no where near as helpful and that is if you could even get someone to answer any question one might have. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Breyden M. Operations Support Admin Real Estate ### "Centralized Management Made Easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 15, 2025 Overall, Entrata is a powerful tool for property management administration, particularly for teams that manage multiple units and require centralized access to leasing, payments, and reporting. While there’s a learning curve for advanced features, the platform ultimately streamlines day-to-day operations and improves workflow efficiency. Pros As an administrative user, Entrata provides a comprehensive platform for property management, combining leasing, payments, and reporting in a single system. The dashboard is fairly intuitive, making it relatively easy to navigate between resident accounts, maintenance requests, and financial reporting. The system excels in streamlining workflows like generating leases, processing renewals, and tracking payments. Reporting tools are robust, allowing admins to pull detailed financial and operational data efficiently. The integration of modules like maintenance, resident portals, and communication tools adds convenience and reduces the need for multiple platforms. Cons There are some challenges. Performance can lag when handling large batches of data, and occasional system crashes require reloading or contacting support. Certain features, such as bulk updates or custom reporting, can be less intuitive and may require training or trial and error to fully utilize. Support is generally responsive, but resolution times can vary depending on the issue’s complexity. Switched from [RealPage](https://www.capterra.com/p/183247/Real-Page/) Conditions and processes that were set up before I joined. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Andrea D. Lease Renewal - Team Lead Real Estate ### "Entrata Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 11, 2025 So far the experience has been rocky, but working through all the processes and finding who has authorization for which , and utilizing the text enjoinment to test out theories Pros Full visability on all tasks, from Prospects to residents and renewals. It's user friendly to navigate once you understand how it works. Easy to pull dates and track data. Customers questions and concerns are all logged in the profile making for easy tracking Cons Right now all departments are working out of one " contact needed " we are finding it challenging and wishing there was a way to separate the contacts needed by department ( Leasing, Tenant Relations and Maintenance ) Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) for full visibility, start to finish hold all documents, process rent Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Tiffany M. Head of Marketing and Systems Real Estate ### "Entrata powers our company! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Overall we love working with Entrata, great people who run the company, great reps, and it is the powerhouse of our company operationallyy Pros Really all encompassing, reliable property mangement software that has helpful, knowledgable employees Cons They try to expand to create every relevant product and thus don't make any singular product excellent (besides core) Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Needed more features and believed in their mission Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Michael G. Service Manager Real Estate ### "Service Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 11, 2025 overall a great tool. It pretty much does it all, as it relates to maintenance, turns, and preventative maintenance. Pros It is a tool for the the maintenance team and allows you to track progress throughout the work order. Cons At times the phone freezes up when adding pics to work order. It just slows down the process and is frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Eric C. Property Management Marketing and Advertising ### "Easy to Use and Friendly step by step assistance just a call away." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 Have not taken a class to use Entrata. I have learned by trial and error. It is that easy to understand. Pros It is easy to navigate. When we need assistance it does not take long to get ahold of an actual person, I love that! Cons Maybe the new updates and everyone hates when it goes down occasionally. We cant complain when everything else is so great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/20372/Entrata/reviews/) ## FAQs Entrata’s pricing is quote-based and tailored to each property manager’s needs. The vendor does not publish standard rates online. Interested users must request a demo to receive a custom quote. No, Entrata does not offer a free trial or free plan. All access requires a paid subscription, and pricing details are only available upon request. Yes, Entrata offers the ResidentPortal mobile app for iOS and Android. Residents can pay rent, submit maintenance requests, and communicate with property staff directly from their phones. Entrata does not publicly claim HIPAA compliance. If you're in healthcare or handle sensitive medical data, consult the vendor directly to confirm suitability. Entrata integrates with tools for leasing, payments, accounting, and resident experience. These include both native and third-party connections across its strategic, premier, and select partner ecosystem. No, Entrata is a cloud-based platform and requires an internet connection for full functionality. Offline access is not supported for core property management tasks. Entrata provides support via email and phone. It also maintains a knowledge base and help desk for troubleshooting and training resources. Yes, Entrata automates leasing workflows, including applicant screening, renters insurance, and lead communication. These features are accessible from a single login. Entrata supports multifamily, student, affordable, military, and commercial properties. Its platform is configurable to meet the needs of various housing portfolios. Yes, Entrata is widely used by small and midsize property management firms. Its scalable features and automation tools help reduce manual work and improve operational efficiency. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Entrata’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [7 Top-Rated Property Management Software](https://www.capterra.com/resources/top-rated-property-management-software/) Published June 23, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [Capterra Value Report: A Price Comparison Guide for Property Management Software](https://www.capterra.com/resources/property-management-software-pricing-report/) Published July 19, 2024 by [Himanshi Arora](https://www.capterra.com/resources/author/himanshi-arora/) and [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) ### [Guide to Property Management Software Pricing Models](https://www.capterra.com/resources/property-management-software-pricing-models/) Published July 17, 2024 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) ### [Do the Benefits of Property Management Software Outweigh Its Challenges? A Property Consultant Speaks](https://www.capterra.com/resources/property-management-software-benefits/) Published July 22, 2024 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Rina Rai](https://www.capterra.com/resources/author/rina-rai/) ### [5 Key Property Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-property-management-software-features/) Published December 13, 2023 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) Popular comparisons [Buildium vs Entrata](https://www.capterra.com/compare/20372-47428/Entrata-vs-Buildium-Property-Management-Software)[DoorLoop vs Entrata](https://www.capterra.com/compare/20372-211768/Entrata-vs-DoorLoop)[ResMan vs Entrata](https://www.capterra.com/compare/20372-135182/Entrata-vs-ResMan)[Rent Manager vs Entrata](https://www.capterra.com/compare/2732-20372/Rent-Manager-vs-Entrata)[Innago vs Entrata](https://www.capterra.com/compare/20372-166893/Entrata-vs-Innago)[TenantCloud vs Entrata](https://www.capterra.com/compare/20372-133029/Entrata-vs-TenantCloud)[Yardi Breeze vs Entrata](https://www.capterra.com/compare/20372-164741/Entrata-vs-Yardi-Breeze)[Guesty vs Entrata](https://www.capterra.com/compare/20372-159377/Entrata-vs-Guesty) [AppFolio Property Manager vs Entrata](https://www.capterra.com/compare/20372-92228/Entrata-vs-AppFolio-Property-Manager)[Propertyware vs Entrata](https://www.capterra.com/compare/20372-25491/Entrata-vs-Propertyware)[Condo Control vs Entrata](https://www.capterra.com/compare/20372-143800/Entrata-vs-Condo-Control)[Zillow Rental Manager vs Entrata](https://www.capterra.com/compare/20372-209701/Entrata-vs-Zillow-Rental-Manager)[Hemlane vs Entrata](https://www.capterra.com/compare/20372-147198/Entrata-vs-Hemlane)[PayHOA vs Entrata](https://www.capterra.com/compare/20372-146693/Entrata-vs-PayHOA)[RentalReady vs Entrata](https://www.capterra.com/compare/20372-216583/Entrata-vs-RentalReady)[Avail vs Entrata](https://www.capterra.com/compare/20372-181119/Entrata-vs-Avail)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)