# CenturyLink Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CenturyLink Software - reviews, pricing plans, popular comparisons to other Cloud Management products and more. Source: https://www.capterra.com/p/203477/CenturyLink --- # CenturyLink Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CenturyLink ## What is CenturyLink? CenturyLink offers residential services like high-speed internet, TV, and home phone. Internet speeds range from standard broadband to fiber with symmetrical upload and download capabilities, supporting multiple devices for streaming, gaming, and video conferencing. For TV, CenturyLink partners with satellite and streaming providers, offering a recommendation tool to help customers choose suitable packages. Additional smart home products include WiFi extenders, security cameras, and streaming devices. A mobile app allows management of network settings and parental controls. The service features customer support and month-to-month options without long-term commitments. CenturyLink focuses on expanding fiber internet in select areas. ## What is CenturyLink used for? [Cloud Management](https://www.capterra.com/cloud-management-software/)[Infrastructure as a Service (IaaS)](https://www.capterra.com/infrastructure-as-a-service-solutions-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 59% Neutral 18% Negative 24% Starting price $0.12 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CenturyLink?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.lumen.com/&name=CenturyLink) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CenturyLink 3.4 (34) VS. [4.7 (347)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $0.12 Usage Based, Per Month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (34) Ease Of Use 4.5 (346) Value For Money 3.3 (33) Value For Money 4.5 (318) Customer Service 3.4 (33) Customer Service 4.5 (313) ## CenturyLink alternatives [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [4.7 (2,278)](https://www.capterra.com/p/268690/Google-Cloud-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268690/Google-Cloud-Platform/) [DigitalOcean](https://www.capterra.com/p/205055/DigitalOcean/) [4.6 (159)](https://www.capterra.com/p/205055/DigitalOcean/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205055/DigitalOcean/) [Oracle Cloud Infrastructure (OCI)](https://www.capterra.com/p/203476/Oracle-Cloud-Infrastructure/) [4.6 (18)](https://www.capterra.com/p/203476/Oracle-Cloud-Infrastructure/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203476/Oracle-Cloud-Infrastructure/) Highest Rated [FishOS](https://www.capterra.com/p/228054/FishOS/) [5.0 (10)](https://www.capterra.com/p/228054/FishOS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228054/FishOS/) [View all alternatives](https://www.capterra.com/p/203477/CenturyLink/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Network Monitoring 4.0 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Tracks and makes accessible data on the health of servers and other network components. Alerts/Notifications 3.9 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Data Security 4.0 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Activity Tracking 4.2 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Load Balancing 3.7 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient Performance Monitoring 4.2 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Monitoring and measurement of relevant metrics to assess the performance of IT resources CenturyLink 28 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Verify the identity of users/devices to enable secure access Create backups and provide methods to recover deleted/lost data A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server Track and manage adherence to policies for any service, product, process, or supplier Identify component attributes like servers, hardware, software, and manage relationships across all services Protect sensitive data for digital privacy Manage and store data in a database Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient Observe and track the demand, usage, progress or quality of a system, product, or user Tracks and makes accessible data on the health of servers and other network components. Install software updates and bug fixes remotely Monitoring and measurement of relevant metrics to assess the performance of IT resources Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Assign available resources (human and/or non-human) to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Securely stores data to prevent data loss or breaches Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Track and manage the scheduling of tasks Features 3.8 (34) 3.8 Based on 34 reviews ## Pricing Value for money 3.3 (33) Free Trial Basic $0.12 Usage Based,Per Month Value for money 3.3 (33) 3.3 Based on 33 reviews ## Support, customer service and training options Customer Service 3.4 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (33) 3.4 Based on 33 reviews ## User reviews Overall rating 3.4 Based on 34 reviews Filter by rating 5(8) 4(12) 3(6) 2(3) 1(5) Mentioned topic Sorted by most recent EG Erika G. Boss Accounting ### "Bright speed century length the worst " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 27, 2026 The people did not help me and they was more concerned about selling me Internet. I want my $218 back. Pros LumenCenturyLink The worst never use century Link bright speed Internet Wi-Fi the worst Internet ever they did not help me with my problems and was more concerned about selling Internet then refunding the money Cons Someone hacked into my account and paid $218. I only pay $80 a month for Ritter. Someone took out $218 to pay this Internet service and they did not give my money back but I’m getting it back either through my bank or through them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Renee M. Agent Real Estate ### "Centurylink Highspeed Internet has Easy Install and Access " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 29, 2025 I was a Centurylink customer for over 5 years and enjoyed high speed internet as well as travel options. Pros Ease of use I set up the modem myself and was able to move and set up the modem again in my new location easily Cons the billing was difficult to understand and therefore I kept being charged late fees that led to more charges Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Michael A. Clerical Warehousing ### "CENTURYLINK WILL NOT BE MISSED" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 26, 2025 Pros Although I am switching away from CenturyLink service, I like that you can manage your account, upgrade your service, or pay your bill easily from your phone. Cons I absolutely dislike how hard it was for me to cancel my service. They made it nearly impossible to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jessica G. Realtor Real Estate ### "Reliable service " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 20, 2025 Overall, my experience with CenturyLink has been mostly positive, with reliable service but occasional delays in customer support. Pros CenturyLink has been reliable for me, with steady internet speeds and service that meets my everyday needs Cons What I like least about CenturyLink is that customer support can be slow to respond when there’s an issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KJ Kobie J. IT management Computer Software ### "Overall great to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 November 8, 2025 Pros The over all use of this is great! However there are some bugs and issues that do come across: but the features are over all great. Cons The things I liked least about Centruylink was the stability of the interface and internet sometimes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IL Ian L. City Lead Entertainment ### "Century Link Is Consistent " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 12, 2025 My experience with Century Link has be more neutral than anything. Google Fiber being my favorite, Century Link is the 2nd, and I absolutely despise Spectrum. The good thing about CenturyLink is that it's more available than google fiber. Pros Century Link is a premium internet provider. It's functional and consistent. It's priced well, not the cheapest but definitely not the most expensive. I'd put it in the middle if I was ranking internet providers. Cons I don't like that it's not more available. Spectrum is usually the option I'm stuck with when I'm living or working outside of major cities. It would gain a better rating if it was more available in less populated areas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Danielle S. CSR Accounting ### "Very nice people but bad weather doesn't help!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 28, 2025 Very nice people, however service hours and dealing with customers time is not very useful. Getting a call back from upper management never happened. Pros I did not have a choice for service, but customer service was friendly, and made using the service easy. Cons For being in heavy service area, use was very spotty and not useful, especially with severe weather. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ginna G. attorney Law Practice ### "Good service, when it works" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 2, 2025 Overall if the service was working then it was great. However, if it ever went down then the time it took to contact, connect with and get any type of resolution was very difficult. Pros Overall mostly good service once its set up. Fast response time and decent customer service but slow. Cons Soo many outages and drops - downtime that just isn't acceptable in a realm where every second counts and missed connections mean missed money Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mouhamed T. Student Assistant Education Management ### "CenturyLink Review" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 16, 2025 I had a great overall experience because the internet plan was very reliable and stable and I never really had to call in to troubleshoot. Pros I liked how the internet was secure compared to other wifi router brands such as xfinity because my connection would rarely be unstable Cons What I liked the least was the price because I felt that it was a little expensive especially considering there were no major deals or plans for a discount Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Raylon H. Business Development Manager Environmental Services ### "Century Link - The ISP which left it all behind" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 July 6, 2025 Terrible! Our overall experience with century link has been the worse! We have preferred any other service rather than century link. Pros I disliked just about everything regarding century link. From the service they provide, the data plans, and billing. It’s all horrendous! Cons I disliked the fact they have steadily increased the cost of services +20% year over year. There have been no significant improvements to local infrastructure to support the demand of software expansion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/203477/CenturyLink/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Cloud vs CenturyLink](https://www.capterra.com/compare/203477-268690/CenturyLink-vs-Google-Cloud-Platform)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)