# Air Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Air the right Task Management solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203256/Air/reviews --- Air 4.5 (28) [View alternatives](https://www.capterra.com/p/203256/Air/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Air Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews RM Rachel M OwnerLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: 6-12 months. “Easy to use for team collaborations to update images, tags and photo management overall to keep all collateral organized and easy to use brand to brand.“ October 13, 2025 MK Mark K Head of Marketing and CreativeConstruction, 201 - 500 employeesUsed the software for: 6-12 months. “The core of the issue lies in a "predictably unreliable" sync engine that frequently triggers metadata collisions and "file in use" errors, often leading to the nightmare scenario of losing work through accidental overwriting or failed file recovery. Because AIR acts as a legacy cross-platform wrapper rather than a native application, it lacks the agility to navigate macOS’s strict permissions, resulting in frequent "beach balling" and hangs that necessitate a force quit.“ February 13, 2026 TW Trent W VPMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “I also felt their Ai integration/utilization for things like search and image tagging was superior to other services.“ February 7, 2025 MK Mark K Head of Marketing and CreativeConstruction, 201 - 500 employeesUsed the software for: 6-12 months. “In an era of Apple Silicon and advanced OS file protection, the aging AIR infrastructure feels like a bottleneck that compromises data integrity and workflow efficiency, leaving users to manage their software as much as they manage their actual assets.“ February 13, 2026 MM Mj M DesignerApparel & Fashion, 11 - 50 employeesUsed the software for: I used a free trial. “The ease of use, and the automatic tagging software allowed for such efficiency in finding images for any and all creative needs!“ September 20, 2021 MU Martha U Brand Marketing ManagerRetail, 51 - 200 employeesUsed the software for: Less than 6 months. “Also nice that it integrated to Dropbox for to help with the migration process.“ September 20, 2021 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Niamh D. Creative Strategist Marketing and Advertising Used the software for: 1-2 years ### "Really clean, easy to use platform" November 5, 2025 5.0 Great experience since I started using Air a year ago, we actually moved all our assets over there recently as we were using Air and another platform but Air is by far the best Pros Air is really simple to use for both team members and clients. It provides a clean UX where you can easily see all your assets in one place. I love the comment feature which is helpful when giving feedback to our editors but also for clients to leave their feedback with specific timestamps. Wouldn't use anything else Cons There isn't much I dislike about Air, however recently they did change how the comment feature looks and I don't think it looks as clean as it used to but it still works great. Switched from [Frame.io](https://www.capterra.com/p/148214/Frame-io/) Frame was too difficult to share with others and required a larger subscription to add more editors. Review Source RM Rian M. Founder Marketing and Advertising Used the software for: I used a free trial ### "A+ Creative Centralisation " April 19, 2025 5.0 Air has really set itself different from other creative collaboration platforms. It's really good for Social media management agencies or e-commerce platforms with alot of products shoots. Pros I really like the way Air centrilizes our creatives and allows our team to work together. Along with the content distribution to our social media and e-commerce channels. Cons The pricing is really the biggest issue. It's very large price gap jump. However, if the pricing was reasonable. it'd be perfect. Switched from [Canva](https://www.capterra.com/p/168956/Canva/) It wasn't meeting our social media work-flow. Review Source MK Mark K. Head of Marketing and Creative Construction Used the software for: 6-12 months ### "Professional Liability: A Broken DAM Experience" February 13, 2026 1.0 Adding insult to injury is the cynical "upsell" culture baked into the user interface. While the mid-level Business tier fails to provide even a baseline of stability or reliable syncing, the software frequently pestering me to "upgrade" to a top-level tier for "advanced features." It is deeply dishonest to gatekeep premium tools behind a paywall when the core infrastructure of the lower tiers is non-functional on current operating systems like macOS Tahoe. I don’t need "Enterprise-grade AI tagging" or "Ultimate" tier bells and whistles; I need a Business-level tool that doesn't require a daily ritual of troubleshooting and resyncing just to access my own assets. This isn't a professional Digital Asset Manager—it’s a legacy bottleneck that has become a liability to my productivity. Pros It works similar to a mirroring dropbox on your local device, the online searching is the best feature. Cons Operating an AIR-based DAM on a modern Mac Pro has become a masterclass in frustration, characterized by a persistent and "broken" sync architecture that feels fundamentally at odds with current macOS file handling. The core of the issue lies in a "predictably unreliable" sync engine that frequently triggers metadata collisions and "file in use" errors, often leading to the nightmare scenario of losing work through accidental overwriting or failed file recovery. Because AIR acts as a legacy cross-platform wrapper rather than a native application, it lacks the agility to navigate macOS’s strict permissions, resulting in frequent "beach balling" and hangs that necessitate a force quit. These forced restarts only exacerbate the instability, as they often leave behind database lock files that trigger endless resyncing loops or "damaged installer" alerts upon relaunch. For professionals managing high volumes of digital assets, the system’s tendency to lose track of file paths or fail mid-upload makes it a poor choice for a reliable DAM. In an era of Apple Silicon and advanced OS file protection, the aging AIR infrastructure feels like a bottleneck that compromises data integrity and workflow efficiency, leaving users to manage their software as much as they manage their actual assets. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Air I'm not going to disclose all the competitor platforms I evaluated Switched from [Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/) price was a major consideration for the platform change Review Source RR Rafia R. Graphic Designer Visual Branding Information Technology and Services Used the software for: 2+ years ### "Practical Asset Management for Creative Teams" March 16, 2026 5.0 Air helps keep design files and creative assets organized, which makes collaboration smoother when working on branding projects. Pros It’s easy to store, search, and share visual assets. This saves time when looking for previous designs or references. Cons The platform works well for organization, but some teams might still rely on other tools for deeper project management. Review Source TW Trent W. VP Marketing and Advertising Used the software for: Less than 6 months ### "Air knocks it out of the park! " February 7, 2025 5.0 Its been everything I have hoped for! In fact, its exceeded my expectations and will pay for itself by saving us so much time on a daily basis. Pros The ease of use and the clean UI are noticeably better compared to some other more antiquated apps. They have web-based and mac-based apps. I also felt their Ai integration/utilization for things like search and image tagging was superior to other services. Lastly, I noticed they just had a series B funding round which makes me confident that this company is growing and will continue to expand its capabilities. Cons Nothing so far. I was concerned about the support on the free or cheapest plan, but I have been pleasantly surprised by the responsiveness and thoroughness of the support. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Dropbox is severely lacking on image tagging, management, search, etc. Review Source MN Melanie N. COO Marketing and Advertising Used the software for: Less than 6 months ### "Great for global agency partners!" July 8, 2024 5.0 It's been wonderful to work with through my agency! We're finally really organized and can run searches for our assets quickly. It's definitely better than a server, Google Drive folder, or Dropbox folder—all of which we have tried. My business partner and I work remotely with each other and all of our clients, and Air is instrumental now in the infrastructure of our agency. Pros I love that it's a great organizational system for TONS of visual assets, and that versions stack for either photo or video. Cons I do wish that it was a little more affordable for solopreneur freelancers, but it's okay! Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Video & comment control! If a file is too big for Dropbox, it's simply impossible to review. Air solved that problem. Review Source DB Daniel B. Associate Creative Director Design Used the software for: 6-12 months ### "Great DAM that is super easy to use!" July 8, 2021 5.0 Couldn't recommend Air enough. Not only is the platform providing a ton of value for our team, but the communication, guidance, and troubleshooting by the team over at Air has made this a first-class product and experience for our team. Pros I love how highly searchable it makes all of your assets. With the asset labelling and AI tagging, it means that everyone across our team can very easily find the assets they need. And beyond that, this functionality allows us to really easily curate groups of images on the fly. Moving our final assets from Dropbox to Air has been a game changer! Cons A con that has turned into a major pro: There were a few features that were missing when we first migrated over to Air, but the team over there setup a few sessions to hear what our team thought could be great feature additions to their platform that would greatly improve our workflow. A few months later, those features were live on the platform.. pretty incredible! Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) We were using dropbox to store and manage all of our assets, but as we grew, the myriad of folders became less and less intuitive for finding and using assets. We needed an option that could scale alongside use and allow our team to easily search and find assets amongst 10's of thousands of files. Review Source Kim T. Graphic Designer Consumer Goods Used the software for: Less than 6 months ### "Great platform, even better team behind it." December 13, 2024 4.0 I'm brand new to Air, but the experience overall so far has been great. In addition to the excellent documentation Air offers, \[sensitive content hidden\] from support has been a great resource as I figure out my workflow. Pros My favorite feature is the ability to have one asset exist in multiple places at once! I also love being able to save filters. The support is unparalleled compared to other DAM platforms I've used. Cons I think more flexibility in the various views would be nice. For example, you can see all your custom fields in the gallery view, but you can't see your tags or metadata (you can easily get to that info, but you can't see it alongside the thumbnail. I'd love to be able to see all the metadata from the table view, but with thumbnails the size of the gallery view. Review Source RM Rachel M. Owner Luxury Goods & Jewelry Used the software for: 6-12 months ### "Overall easy collab app" October 13, 2025 5.0 We use Air for B2C platforms to share collateral between brands. It’s easy to drag and drop and change tags, names etc while using. Pros Easy to use for team collaborations to update images, tags and photo management overall to keep all collateral organized and easy to use brand to brand. Cons Sometimes tagging images doesn’t always sync properly and needs updating and then trying again after refreshing Review Source Heather T. Owner and Operator Apparel & Fashion Used the software for: I used a free trial ### "Air was a good experience for me I can say for a short period of time" February 19, 2025 4.0 The intuitive design and user-friendly interface make it easy to navigate and manage digital assets.If you work with external vendors or designers, Air allows you to share files securely and collaborate on projects. Pros I can use it to store and manage all your product images. You can easily search for and retrieve images, ensuring that your online store always has the latest visuals. Cons Some users find the interface to be a bit overwhelming at first, especially if they are not used to creative asset management tools. Review Source SA Simal A. Sr partnerships manager Food & Beverages Used the software for: 1-2 years ### "Air review " September 7, 2024 4.0 Positive. Though the app did crash recently and all the links broke which was annoying but was fixed Pros I love that it’s visually appealing! Much more than google drive and easy to go around finding content. I also like the link sharing aspect and export functionality. Really nice to have custom export features since when we upload our logo for example on new marketing channels they have a required max file size so it’s nice to do it directly from air Cons Feel search is lacking. Our team could do a better job naming things but having some sort of ai feature where it can find images related to a search term would be amazing. For example, some times for organic social we want to post a photo dump of people slurping our product or maybe even images of us in stores. These images are located in different folders for different use cases but aren’t tied to an original folder that categorizes them so I have to dig through folders sometimes to find stuff Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Our founder made the decision a while back Review Source KT Krishna T. Content Tagger Marketing and Advertising Used the software for: 1-2 years ### "Easy to navigate UI!" September 9, 2024 5.0 I would definitely recommend Air for anyone in photography business as it stores the files the same quality as it was taken. Air makes life easier with its easy to navigate UI. Very straightforward that even amateurs can easily comprehend. Pros It’s very easy to navigate and straightforward with the website flow. The best thing about air is that I can bulk edit things in just a few clicks. Cons There are times when the site gets buggy and it requires me to refresh my tab which results to me scrolling all the way down where I have to edit in the first place; and if I’m planning to edit its next item it will not be the same as the arrangement than if I scroll manually. Review Source Response from Air Labs September 16, 2024 Hi Krishna! Thank you for your review. Product performance and reducing bugginess is something we're always trying to improve and we appreciate your patience. LM Lauren M. Social Media Specialist Food & Beverages Used the software for: 6-12 months ### "We love Air!" July 9, 2024 5.0 Pros What I like the most about Air is its exceptional organization and management of digital assets. Before using Air, we relied on Google Drive, which was not user-friendly and often led to difficulty locating specific assets, losing files, and overall disorganization. Air has completely eliminated these issues, allowing us to optimize our asset management. The searchability feature is a standout for us, as it has proven invaluable for our team and external agencies. We regularly leverage Air for its organizational and searchable capabilities, making it an indispensable tool in our workflow. Cons When it comes to what we like the least about the platform, there's honestly nothing that comes to mind. It has optimized our workflow, addressing all our previous challenges with ease. Review Source DB Devyn B. Co-Founder Public Relations and Communications Used the software for: Less than 6 months ### "Great alternative to Google Drive" July 16, 2024 5.0 Pros The user-friendliness, which equals time saved. It doesn't require a demo, teams and clients can figure it out on their own. Cons I'd like to see more features implemented down the line, but it could confuse and dilute what's great currently if implemented too soon. I'd like the search bar to infuse a little AI to guess what I'm looking for rather than having to manually add tags, which I know my team/clients just won't have the time to do. Review Source RR Russ R. Assistant Athletic Director Sports Used the software for: 1-2 years ### "HBU Athletics" September 16, 2021 5.0 We enjoy using it and it makes it easy to get photos from our photographers, wherever they are and it is easy to share assets with our athletes. I would like some of the labeling and organizational features to improve. Pros Easy to share assets within and outside of our organization Cons When photos are uploaded, they are imported in a random order, they don't stay organized by the number of the photo from the camera or alphabetical order. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We could only share those assets within our organization and at some point IT will tell us we are taking up too much server space. Review Source LP Lisa P. marketing manager Wine and Spirits Used the software for: 1-2 years ### "Most Visual overview of our Photo Library" September 16, 2021 5.0 I love the guest upload option, I love the tagging ability, It's been a great solution to share images across our staff and with photographers. Pros I love how visual it is and how easily we can view all of our images to select and download. Also like the app feature to more easily upload images from my desktop to the air library without using a browser. Cons I would like to be alerted when I have a duplicate image already upload to the same board. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) No visual way to view all images, slow time to upload and peruse through imagery. Review Source RB Ric B. CEO Broadcast Media Used the software for: 1-2 years ### "Air has been a Grand Slam for our team!" September 13, 2021 5.0 Pros Everything about the Air platform has bee exactly as advertised. It's super easy to work with and allows easy connectivity and downloads from users and independent contributors alike. It allows us to manage all of our production assets in one place, to search and access our files easily and to provide accessibility to our clients outside the production team in simple, easy to follow ways. Cons Not much downside that we've seen. It could be enhanced by providing a direct connection to the Premier editing software we use (for video editing). Reason for choosing Air Cost. Speed. Ease of use. Fit our needs. Review Source ES Emily S. Staff Photographer & Stylist Photography Used the software for: 1-2 years ### "Photographer" September 13, 2021 4.0 I enjoy using Air Labs Pros It's better than dropbox when it comes to image recognition - makes it easier to search for specific items, not just folders. Cons It has some bug issues. Sometimes folders will show up empty when they're not, it randomly won't let me sign in, etc. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Easier to use across the board for photography purposes. Review Source MM Mj M. Designer Apparel & Fashion Used the software for: I used a free trial ### "In another life, we may have found each other! " September 20, 2021 4.0 Pros The ease of use, and the automatic tagging software allowed for such efficiency in finding images for any and all creative needs! Additionally, the fact one image can exist in multiple spaces and take up the same amount of storage is pretty groovy! I loved the stacking feature as well, being able to upload edited imagery while still retaining access to the raw file was exciting for work flow! Cons There is an added amount of time and effort to work flow when using images within Adobe programs. In order for them to update we have to re-upload - compared to Dropbox (our main organization software) were saving automatically updates the file and connected to assets within our made folders. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing Air The ease of image sourcing - and the stacking capability. Review Source DR Dionel R. Graphic Design Graphic Design Used the software for: 1-2 years ### "Awesome service for everything you can possibly need." September 20, 2021 5.0 It's my favorite tool to host and share files. Pros Having the links for my files is clutch. Cons There is a notification about my email that doesn't go away. Review Source BH Brandon H. Owner Consumer Services Used the software for: Less than 6 months ### "Great Platform, Easy to Use and Share Digital Assets" September 16, 2021 5.0 Air Labs makes delivering customer files easy. Pros I like the software is easier to use and offers more capabilities than any other software in this category that I've tried. Cons I can't think of anything I don't like about it at this time. Switched from [MediaFire](https://www.capterra.com/p/215111/MediaFire/)[WeTransfer](https://www.capterra.com/p/176600/WeTransfer/) Air Labs is easier to use, has a nicer interface and user experience, more capabilities. Review Source JL Jennifer L. Social Media Manager Retail Used the software for: Less than 6 months ### "Good software but needs work" September 24, 2021 3.0 Pros Easy to use and keep digital files organized Cons Cannot have working files inside the software, have to upload a new version of a working file every time it is updated. Also frustrating that this is web browser-only and there is no integration into your computer desktop or a mobile app yet. Review Source KP Kristen P. Executive Assistant Retail Used the software for: 6-12 months ### "Helpful Tool for DAM" September 13, 2021 5.0 Pros Very intuitive organization and structure, with very clean and user-friendly interface. Really good for collaboration and lent itself to sharing nicely. Cons Had a bit of trouble with account setup that resolved itself quickly. Review Source AD Anna D. Senior Graphic Designer Apparel & Fashion Used the software for: Less than 6 months ### "Great Asset Management App" September 20, 2021 4.0 Pros I love the search feature & smart tags which make it extremely easy to find assets (specifically if you didn't know where to start), the ability to have multiple versions of one asset stacked in one place, and the ease of use. Cons I would love to see the Air desktop app work similarly to Dropbox Desktop (where files are continually synced and shared with everyone else on the team). For example — if I'm working on an InDesign file (that's saved on my desktop), and I update in the desktop Air app, my co-worker would still need to go into the web version of Air, download to make edits, and then re-upload. Review Source RC Robert C. Copywriter Marketing and Advertising Used the software for: Less than 6 months ### "Air Review" September 14, 2021 5.0 Pros It’s easy to navigate and send files throughout the team. Cons Sometimes playback can get buggy with videos. Review Source Similar Products Featured