# Page 9 | Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203066/Klara/reviews --- Klara 4.6 (211) [View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Klara ## Showing most helpful reviews Showing 201-211 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Barry R. Dermatologist Medical Practice Used the software for: 2+ years ### "Can't live without Klara" February 23, 2023 5.0 Pros I started as a beta user when it first came out. I saw that within 6m, my medical life would be miserable without Klara. It makes it easy to be HIPAA-compliant, and patients love it. I manage complex patients around the world and I couldn't do it without Klara. They were ahead of the curve with Telemedicine integrated in the program when COVID hit, and I was able to maintain my patients while we were in lock-down. When I changed to a VOIP phone system, I was able to get numbers to which voice messages where transferred. These messages would then be transcribed and placed in the patients' box when they called with their cell. This is tremendously valuable feature. You will be happy with Klara and never look back. Cons I like everything about Klara and wouldn't give it up. Review Source AH Antoinette H. Home Physical Therapy Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Klara" November 14, 2023 5.0 Over all Klara is a an amazing program and I would recommend this program to anyone who is scheduling patients on a daily basis. Pros What I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are able to tell me what their needs are. Cons The cons of using Klara are when entering the patients in cobilty they dont transfer over all of the correct information sometimes. Review Source RP Rhonda P. Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Patients love Klara" August 19, 2022 4.0 Our patients and their family members / guardians appreciated having Klara available, we were able to provide 24/7 communication that was accessible to most of our patients, even those who have disabilities or limitations. The review service helped us showcase the quality of care and service we provide. Pros Klara keeps our patients and staff connected and helps our organization operate at its best. Patients can schedule or check appointments and complete intake forms from their mobile devices. Messaging and telehealth are simple enough that almost any patient can use them. A link is sent through text message and no login or extra steps are required. All messages are HIPAA compliant and private. Klara sends appointment and follow up reminders, instructions or directions can be added to the reminders. If a patient misses an appiontment Klara sends a text message that helps them reschedule. Cons More flexibility would make Klara better. Home Health Care Organizations operate differently than a typical medical practice and some services that we need aren't provided by Klara. I received a lot of complaints about not having a messaging service for the staff, It's only for patient to staff communication. The value for money is not good. Alternatives considered [Spruce](https://www.capterra.com/p/198267/Spruce/)[Luma Health](https://www.capterra.com/p/176533/lumahealth/) Reason for choosing Klara Klara felt easier to use for the patient Review Source GP Gregg P. Psychologist Mental Health Care Used the software for: 2+ years ### "Loyal Klara User From Day One!" February 13, 2023 5.0 I was invited to begin using Klara when they were just a little baby startup and I was a beta user. I've stayed with them over the last 10+ years and they keep getting better. Pros Cool design, reliable technology, mobile app for iPhone, integrates with DESKTOP (browser) version. Desktop usability is VERY IMPORTANT! Cons The video conferencing doesn't support multiple service recipients (clients) at the same, such as for group sessions. I am a psychologist who works with groups and would use this feature a great deal. Also, it would be preferred if we had the option to replace the term "Patient" with "Client" or "Customer." It's restrictive only having the term "Patient." Many practices do not use this word any longer. It's not always standard anymore. Review Source ST Shina T. Billing Manager Medical Practice Used the software for: 1-2 years ### "Great Product, Really reduced incoming calls. " February 7, 2023 5.0 Great! It has made as a more efficient practice. Our patient's use it often so we know that they like it as well! Pros It's easy to add patients to the system, easy to use. We love that there is no login for our patients. Cons We haven't had quick responses from costumer service. There have been a few glitches as well that weren't followed up on thoroughly. When we uploaded our patient list to Klara, it uploaded everything backwards (first names were entered in as last names). This has made it so we have to switch them all manually. Review Source FD Frankie D. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "Functional" February 13, 2023 5.0 Our experience has been good so far. Our issues stem from having used it a while and finding things could be better based on our direct experience. Pros I really appreciate the accessibility this allows our office and patients to communicate. Cons The way the messages are labeled or assigned needs to improve. My suggestion is to bump up the screening of the type of msgs. Improvement is needed in picking up certain filtered words to help categorize the msgs. Reason for choosing Klara We didn't want to complicate things in the beginning. Now, we are looking for new features self-check in, payment processing for copays and other features that we are currently doing manually. Review Source SP Stephen P. MD Mental Health Care Used the software for: 6-12 months ### "I like Klara, there are some issues though" February 13, 2023 5.0 I would recommend it; it has helped me communicate with patients more easily; it's getting pricey though Pros Klara is easy to use, mostly easy for patients to use, and fairly accessible across platforms Cons Although I appreciate how easy it is for my patients to use it, the fact that parents of patients can create their own profiles and there is \*no way\* to delete duplicate profiles sometimes means a major headache in making sure people log-in to the appropriate profile for messages and telepsych visits Review Source SG Sami G. Patient Coordinator Medical Practice Used the software for: 1-2 years ### "Klara" February 23, 2023 5.0 Pros The product is easy to use and provides a good platform to communicate with patients easily Cons The forms once filled out could transfer to an easier to read format Review Source JG Jorge G. MD Medical Practice Used the software for: 1-2 years ### "Review" March 2, 2023 5.0 I believe that it was a good experience. If it was'nt for for the pricing now I would have not cancelled the service. Pros Ease of use, GUI that looks inviting to use Cons The increase in cost compared to what it does Review Source AC Allie C. Owner, Practitioner Alternative Medicine Used the software for: 6-12 months ### "Engaged + Easeful" February 16, 2023 5.0 Uplevel your practice, make it easy for all. Pros Interface, Customer Service Review Source SR Shari R. CEO Marketing and Advertising Used the software for: 2+ years ### "The Klara app is great!" September 29, 2021 5.0 Overall, my experience with Klara has always been highly satisfied! Pros What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms. Very convenient app. Cons There is nothing that I like least about this software. Review Source Similar Products Featured