# Page 4 | Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203066/Klara/reviews --- Klara 4.6 (211) [View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Klara ## Showing most helpful reviews Showing 76-100 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Sophia W. Patient Service Manager Medical Practice Used the software for: 1-2 years ### "Easy to use system, that could be great. " March 3, 2025 4.0 It is a good system, that could be great with a few more tweaks. Pros The ability to communicate with Patients, without making unnecessary phone calls. Cons If a patient responds back the message, does not come back to me as a reply but gets dropped in an Inbox, with other messages. Review Source Response from Modernizing Medicine March 13, 2025 We appreciate your feedback, Sophia. Thank you! MH MARIA H. CALL CENTER Health, Wellness and Fitness Used the software for: 1-2 years ### "KLARA INSTANLY CONNECT TO ANYONE ON YOUR TIME " February 21, 2025 4.0 MY EXPERIANCE WITH KLARA IS GREAT I DO NOT HAVE ANY PROBLEMS Pros WE CAN INSTANLY TALK TO ANYONE NO MATTER WHERE THEY ARE Cons SOMETIMES PEOPLE SHARE THE SAME NUMBER AND IT COULD GET CONFUSING Review Source Response from Modernizing Medicine March 4, 2025 Thank you for your review, Maria. We appreciate your time and support! TR Terri R. Client Success Specialist Medical Practice Used the software for: 2+ years ### "Klara is the platform!" February 21, 2025 5.0 I love Klara. It's the best HIPAA compliant texting platform. Pros The efficient communication feature is what I like most. I can respond quickly back and forth. Also, the feature to remind them to read their messages. Cons Glitches here and there but I'm sure it's due to internet issues. Review Source Response from Modernizing Medicine March 5, 2025 Thank you, Terri! We value your input and appreciate your support. PB Peggy B. Lead Patient Coordinator Medical Practice Used the software for: 1-2 years ### "Lead Patient Coordinator" February 24, 2025 5.0 It is easy to follow up with patients and I enjoy the flexibility of handling multiple tasks at once. Pros Able to reach patients quicker as most people prefer to text. I enjoy the fact that forms can be sent to the patients. Cons Nothing negative to say, it's user friendly Review Source Response from Modernizing Medicine March 14, 2025 Thank you, Peggy! We appreciate the positive comment. KL Kemisha L. PAR Health, Wellness and Fitness Used the software for: 2+ years ### "Klara review" February 21, 2025 5.0 Klara is a great experience of scheduling and communicating with people when they are working and can't call Pros I love the ease of communicating with the patients of the practice Cons Some people don't know how to properly navigate klara Review Source Response from Modernizing Medicine February 28, 2025 Happy you’re enjoying Klara, Kemisha! We appreciate your feedback. PM Phillip M. Clinical Psychologist Mental Health Care Used the software for: 1-2 years ### "Excellent option for patient communication " February 22, 2025 5.0 Overall I like it and think it is worth the price. If they could improve the login process and forms it would be even better. Pros A convenient way to communicate securely with patients. Cons Sometimes patients complain it is annoying to login and that the forms do not autosave mid-way nor allow any field to be empty even if it is irrelevant Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback, Phillip. Thank you! GO Gabi O. Medical Receptionist Hospital & Health Care Used the software for: 1-2 years ### "Lovely product" February 24, 2025 5.0 Pros Everything! It's very user friendly and helps with our practice significantly. Cons Nothing! It's a perfect product with relatively no flaws. Review Source Response from Modernizing Medicine March 14, 2025 Thank you, Gabi! We appreciate the positive comment. RD Rinchen D. lead Medical assistant Medical Practice Used the software for: 2+ years ### "Klara Evaluation " March 7, 2025 5.0 I truly do think klara is amazing. Its a great point of communication line for both poviders and patients Pros Being able to communicate easily with patients safely and confidentially Cons When I get assigned a klara conversation to late Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback, Rinchen. Thank you! BM Bonnie M. Front Desk Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Overall, asset to our office" March 7, 2025 5.0 overall has been a great asset to our front desk team Pros Easy to use for patients and staff. Time on phone has decreased with ease of using chat function. Cons some limitations such as being able to list the day of the week in the reminder. Also, cannot block certain patients from using online scheduler like previous program could. Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) Works very well with ModMed/EMA software Review Source Response from Modernizing Medicine March 14, 2025 We value your feedback, Bonnie! Thank you for taking the time to leave us a review. AB Aleta B. MA Medical Practice Used the software for: 2+ years ### "Confusing use" February 26, 2025 3.0 I have found it very confusing when myself and another nurse can see the same message. I will be working on the same thing she's working on because we can't see what the other is doing. Pros Ease of communication to patient. Patient can respond with ease as well Cons Inability to streamline users during working hours Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback, Aleta. Thank you! BL Brandie L. Practice Manager Medical Practice Used the software for: 6-12 months ### "Happy with Klara" February 26, 2025 5.0 other than the integration part of Klara with Nextgen I am completely happy with this product. Pros I love Klara, it has made communication with not only patients much easier, but it has also made communication within the office better as well. Cons I don't like the fact what it does not intergrade with Nextgen, we have to copy and paste the communications into patients charts. Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback, Brandie. Thank you! SA Sharmeen A. Medical Assistant Medical Practice Used the software for: 2+ years ### "Smart Technology " February 21, 2025 5.0 overall its a great software you can easily communicate with patient. not only for continuation care but also for new patients. I love the fact we get notification on email as well if we miss any patient message and assigned to right person who taking care patient case. Pros Text message patient in real time. send forms to complete. save time and extra paperwork in office, Cons So far I haven't seen anything which I don't like about it Review Source Response from Modernizing Medicine March 5, 2025 Your review is appreciated, Sharmeen. Thank you for sharing your thoughts! AL Ana L. Agendador de citas Alternative Medicine Used the software for: Less than 6 months ### "Klara 5 estrellas" March 9, 2025 5.0 Manera facil de interactuar y tambien de enviar archivos confidencales Pros Facil manera de comunicarse con los pacientesd o clientes Cons No eh visto algo negativo por parte de la aplicacion Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Politica de la empresa y facil manejo de la herramienta Review Source Response from Modernizing Medicine March 14, 2025 Thank you, Ana! We appreciate the positive comment. HD Holly D. Scheduling Coordinator Medical Practice Used the software for: 2+ years ### "My klara review" February 26, 2025 5.0 I have used Klara off and on for about 4 years. Love it! Pros It makes communicating with patients more efficient. Cons Merging charts can be a headache sometimes. Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback, Holly. Thank you! cD colleen D. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "Love klara, wish u could see history mentions" February 21, 2025 5.0 it’s great, it’s easy to use! its easy to talk to patients and also other staff in offices Pros you’re basically able to text patients! its super effective especially when time sensitive Cons you can’t see your history of mentions, so if i accidentally dismiss something and don’t remember patients name i cannot go back Review Source Response from Modernizing Medicine March 4, 2025 Your support is appreciated, Colleen. Thank you for your review! AB Alexis B. Front Desk Health, Wellness and Fitness Used the software for: 2+ years ### "Klara feedback" February 21, 2025 5.0 User friendly and makes our work lives easy Pros Easy to use for patients and staff. Patients find it better than calling Cons Hard to merge patients together when they have multiple accounts Review Source Response from Modernizing Medicine March 6, 2025 We appreciate you sharing your experience, Alexis. Thank you! MS Maria S. Front Desk Hospital & Health Care Used the software for: 2+ years ### "Maria likes Klara" February 26, 2025 5.0 great system! messaging Patients Patients and staff love that we can communicate faster w/o having to use phone Pros Prompt help easy task manager Patients can text like a mobile app Cons no customer service number to speak to someone live Review Source JT Justine T. Patient coordinator Medical Practice Used the software for: 1-2 years ### "Klara has been great for us!" February 26, 2025 5.0 Pros The ease of contacting patients, the ability to send electronic forms to patients Cons How easily duplicate charts are made, and how we cannot add certain things to the initial appointment scheduling (like requiring address for patient etc) Review Source Response from Modernizing Medicine March 14, 2025 We value your feedback, Justine. Thank you for taking the time to leave us a review. CN Cindy N. Patient Relation Specialist Facilities Services Used the software for: 1-2 years ### "Great source!" February 21, 2025 4.0 Klara is a great source to contact patients and obtain necessary information. Support is always available when issues arise and generally quickly resolved Pros I love how simple and user friendly it is to both staff and patients. I love that it automatically reminds patient to respond if they have not yet done so. Cons The amount of times the messages either delay or dont go through- it really backs up the process of scheduling patients Review Source Response from Modernizing Medicine February 28, 2025 Thank you, Cindy! We truly appreciate your feedback. mM melanie M. chronic care Medical Practice Used the software for: 2+ years ### "klara experience" March 7, 2025 5.0 all of it, our patients love that they can reach us with a call into the office Pros quick and convienent for our patients, also video access Cons times when it goes done, just takes time to recover Review Source Response from Modernizing Medicine March 14, 2025 Thank you, Melanie! We appreciate the positive comment. YF Yousra F. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "LOVE KLARA!" February 26, 2025 5.0 Klara has truly been a blessing for us! We understand how important communication is for our patients, and it’s heartwarming to see how much they appreciate the ease of interaction. This platform offers a wonderful alternative to traditional emails, making things simpler for everyone involved. We are also grateful that it is HIPAA compliant, ensuring that our patients’ privacy is well protected. Pros It is so easy to communicate with patients. Cons Honestly, there's nothing that we don't like about Klara. Review Source Response from Modernizing Medicine March 14, 2025 Thank you, Yousra! We appreciate the positive comment. JG Jenne-Elise G. Admin Team Manager Medical Practice Used the software for: 1-2 years ### "Great Tool" February 24, 2025 5.0 My overall experience with Klara has been great, I really like the mobile functionality. Pros Klara makes communicating with patients quick and easy. Cons Klara can be glitchy and needs to clear the cache very frequently. Review Source Response from Modernizing Medicine March 14, 2025 We value your feedback, Jenne-Elise! Thank you for taking the time to leave us a review. AA Anna A. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Love klara" February 24, 2025 4.0 Really good, I love Klara and I loved learning about the new stuff coming in 2025 at the con Pros The automation workflows, having capability to broadcast Cons THe reschedule/cancel/confirm process needs some tightening up Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) Relatient is literally useless, it was very user unfriendly. Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback, Anna. Thank you! LE LISSETTE E. BILLING SPECIALIST Medical Practice Used the software for: Less than 6 months ### "Ten out of Ten" February 28, 2025 5.0 Amazing! Love it! It has made communication with our patients so streamlined and easy. Pros the integration to our pms mod med. All our patient concerns can be addressed online Cons There isn't anything I don't like! It is super simple to use. Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) because of how easy and streamlined klara makes communications with patients. Has more features to communicate with them including text messages. Review Source Response from Modernizing Medicine March 14, 2025 Thank you, LISSETTE! We appreciate the positive comment. JW JENNIFER W. Billing Manager Medical Practice Used the software for: 1-2 years ### "We are glad we found Klara" February 21, 2025 5.0 Our patients and staff love to use Klara it is helpful for busy people to access our office in a timely manner. Pros Easy of use, quick and easy communication with patients. Cons Sometimes patients think we are a computer they are speaking with. Review Source Response from Modernizing Medicine March 5, 2025 We appreciate you sharing your experience, Jennifer. Thank you! Similar Products Featured