# Klara Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Klara the right Patient Engagement solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/203066/Klara/reviews --- Klara 4.6 (211) [View alternatives](https://www.capterra.com/p/203066/Klara/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Klara Ease of use 4.8 Customer Service 4.5 ## Pros and Cons in Reviews LL LaWanda L Patient CoordinatorHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 6-12 months. “As a Patient Coordinator, Klara makes it easy to assist patients in scheduling or rescheduling appointments, shortening check-ins by obtaining insurance cards and IDs ahead of time, and informing patients of schedule changes by sending out broadcasts.“ February 26, 2025 NP Nisa P Practice AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue is, and the communication has been pretty sparse. If I dont reach out, I dont receive updates.“ May 23, 2025 KE Kate E Senior Revenue Cycle AdvisorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Our billing department has two medical professional clients that utilize Klara for patient care, inquiries, appointments, balance notifications and I just wish ALL OF OUR CLIENTS WOULD SWITCH TO IT!“ March 3, 2025 CY Corinn Y Medical EstheticianMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I haven't found anything I haven't liked about klara, if I had to choose one thing it would be that it is complicating to be able to export pictures that are sent through Klara, if a client has complications with their skin and they send a picture, our protocol is to upload it to our system and sometimes I struggle with being able to do that.“ February 21, 2025 FS Faith S Practice ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Transcribed voicemails, reduced call volume, ability to text clients and send forms, responsive and communicative support team.“ February 21, 2025 AW Alexis W Site ManagerMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are same-day only.“ February 21, 2025 nm noel m Office ManagerMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “We like our support rep and we like that it is integrated with our practice management software, When the system is down there is continuous communication about the problem and progress of correction.“ February 23, 2025 RL Roberto L Clinic CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR system.“ March 4, 2025 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Pharmacy Authorization Specialist Medical Practice Used the software for: 1-2 years ### "Klara review" March 3, 2025 5.0 My overall experience has been great with Klara. The extra way to communicate with patients is a lifesaver, especially if we are giving a lot of information to the patient like specialty pharmacy/copay card information. I would recommend Klara to any office that is looking to streamline digitizing their office paperwork or communicating with patients. Pros I love the transcription of voicemails. Even though it is not always accurate, it saves me so much time from listening to all the voicemails I receive and lets me address concerns quicker and more efficiently. Cons The only thing I dislike about Klara is every time someone responds "Thank you", my group gets tagged. I'm not sure why, but it does clutter my list and I'm unable to figure out how to address that issue. Review Source Response from Modernizing Medicine March 13, 2025 We're so happy you're enjoying Klara; thank you for sharing. KB Kelly B. Director of Operations Owner Medical Practice Used the software for: 1-2 years ### "Klara is a MUST for your business" February 26, 2025 5.0 Great experience with Klara, this platform is easy to use, very reliable and support is there if you need it. We use this for two clinics and patients love the ability to contact us via text. Pros Easy of use and reliability, prompt support, will allow you to add your own documents to text out Cons Wish it had more languages, we are a diverse clinic with many languages Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip stopped it's service, you were the one I came across - another FYZICAL had also used you Review Source Response from Modernizing Medicine March 14, 2025 We value your feedback, Kelly. Thank you for taking the time to leave us a review. SH Suzanne H. Administrative Director Hospital & Health Care Used the software for: 2+ years ### "Falling Short for all of our needs" March 3, 2025 3.0 My experience with Klara has declined since MM took it over. Prior Customers were able to give feed back and were listened to. Pros 1\. HIPAA-compliant texting that works well with our clinical workflow 2. We value the new phone integration and feel it has improved our workflow Cons Front operations offerings are not well developed. Therefore, we use other systems for online scheduling, patient paperwork etc. It would be nice if you either develop Klara to fit the needs or partner with a solution that specializes in this space (ie, promptly, next patient, clearwave) Review Source Response from Modernizing Medicine March 13, 2025 We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to leave us a review. AH Andrea H. Front Office Supervisor Medical Practice Used the software for: 6-12 months ### "Works like a charm" February 21, 2025 5.0 excellent. from the team that helped us set it up to every day usage. Pros user friendly, instant responses from our patients. easy to add fillable forms for our patients to fill out. Cons can not send out to our patients a mass broadcast message Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Phreesia was not user friendly, always had issues refreshing. Review Source Response from Modernizing Medicine March 5, 2025 We’re glad to hear this, Andrea. Thank you for your feedback! RL Roberto L. Clinic Coordinator Medical Practice Used the software for: 1-2 years ### "Honest Klara review" March 4, 2025 4.0 Overall our experience is great and we are happy to use Klara. Pros How efficient the communication with patients is. How efficient the system is with video visits. Cons The price for Klara is kinda high compared to other services and that we are not able to share images between klara and our EMR system. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing Klara Phreesia sounded like a very complicated product. Review Source Response from Modernizing Medicine March 13, 2025 We appreciate your feedback, Roberto! Thank you for sharing. GS Greg S. CEO Hospital & Health Care Used the software for: 6-12 months ### "Klara Review: Great application. Not-so-great training or support." February 21, 2025 2.0 The implementation process was great. We were assigned an implementation lead and she did a wonderful job getting us up and going. But once we went live....any type of support or account management has been virtually non-existent. Nor are there adequate training resources for new employees. Pros These ease of use of the application. It is almost never down and is very intuitive. It has really helped our practice. Cons I do NOT like how Mod Med approaches support services for Klara. It is almost impossible to talk with an actual LIVE PERSON when there is a problem. Simple issues can be handled via email. But sometimes more complex issues need a human touch. Customers should have some sort of option to schedule time with a live support tech. Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) Relatient was not user-friendly or intuitive. Review Source Response from Modernizing Medicine March 4, 2025 Thank you, Greg! Your feedback helps us continue to improve. HR Heather R. Clinic Coordinator Medical Practice Used the software for: 1-2 years ### "Klara Review" March 3, 2025 3.0 Overall, Klara is great if you're just needing to text/communicate between the clinic and patients. As far as the Intake process, that is/was a complete bust. Pros The texting feature is great for communicating with patients. Cons Intake, system errors, speed of support issues. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing Klara Pricing compared to other companies. Texting feature. Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Phreesia was difficult to use with our patient age group and volume of clinic. Review Source Response from Modernizing Medicine March 13, 2025 Thank you for your review. We are always looking to improve our product experience and your feedback is helpful. LD Lisa D. Credentialing and HIM Medical Practice Used the software for: 1-2 years ### "Great Program to reach patients quickly" March 3, 2025 4.0 Overall Klara is a great program that frees up time and helps to get a quick message to the patient. Pros The ease of use is great. So much easier to just text and get a quick reply than making a call. Cons Since it is web based it glitches sometimes and it is hard to tell if your message has gone out or not. Alternatives considered [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Reason for choosing Klara The price was much better, and we could text and do telehealth appointments in one program Review Source Response from Modernizing Medicine March 13, 2025 We value your feedback, Lisa! Thank you for taking the time to leave us a review. JC Johana C. Patient support team Consumer Services Used the software for: 1-2 years ### "Best messaging product ever!" February 21, 2025 5.0 Klara has simplified everything for me in recent years, the way of communication has never been simpler Pros klara is so easy to use, it simplifies your life Cons When merging accounts sometimes gives you an error Switched from [ModMed](https://www.capterra.com/p/124590/EMA/) Modmed patient portal was not a friendly one for the patients Review Source Response from Modernizing Medicine March 4, 2025 We’re happy to hear this, Johana. Thank you for sharing your experience! KA Kristin A. Director of Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Great service " February 21, 2025 5.0 Been positive since the start, we have always loved the ease with which staff and patients can use it. Pros Easy to use, lots of features to customize how you see your messages. Automated replies are great too. Cons I can’t think of anything we don’t like! Reason for choosing Klara More options our staff liked such as folders, assigning calls, and more Review Source Response from Modernizing Medicine March 4, 2025 We appreciate you sharing your experience, Kristin. Thank you! SK Sophia K. Medical Assistant Medical Practice Used the software for: 2+ years ### "Medical Assistant" February 22, 2025 5.0 Overall, I have had a very good experience with Klara. I advised almost every patient to reach out to me through there. It is helpful to assist patient's questions and concerns because there is no mainline number to call the office directly. Pros It is an easy and HIPPA compliant way of directly communicating with patients. Cons When patients reach out there is a delay resulting in longer response times from our end. Review Source Response from Modernizing Medicine March 14, 2025 We're so happy you're enjoying; thank you for sharing. CB Caroline B. Practice Manager Medical Practice Used the software for: 2+ years ### "Love Klara-Recommend to Anyone! " February 24, 2025 5.0 It has been a great experience. My staff loves it and it has definitely reduced phone traffic. Pros It has helped so much with patient communication and paperwork! Most patients have already completed their new patient paperwork and sent in their insurance cards before they arrive. We also use it for tattoo removal consultations and just have the patients send in a photo of the tattoo for a price. It has been a huge benefit to our practice! Cons Nothing negative to say. Klara was easy to implement and it is integrated with our EMR! Review Source Response from Modernizing Medicine March 14, 2025 Thank you, Caroline! We appreciate the positive comment. SB Stephanie B. Patient Coordinator Hospital & Health Care Used the software for: 2+ years ### "Patient Coordinator" February 21, 2025 5.0 Overall, my experience has been very effective. I feel that patient's will respond faster to a Klara Message then if I leave a message on their answering service. Pros I like that I am able to have another way of communicating with the patients. Cons I have sometimes difficulty signing them on Klara or if I have to merge contacts because their phone numbers have changed. Review Source Response from Modernizing Medicine March 6, 2025 We appreciate you sharing your experience, Stephanie. Thank you! SW Skylar W. Front Desk Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Best combination of phone and email for patient communication" February 26, 2025 5.0 Overall I like it, it's easy to use, patients like it and find it helpful. Avoids "phone tag" and is great for gathering insurance and identification info prior to appointments. Great for communicating with patients and sending documents securely. Pros Very user friendly and secure, even our older patients like it and find it helpful to reach us and the providers quickly. Cons Having to upload patient phone number from the system and you can't message the patient until that's done. Notifications for messages assigned to me would be helpful so that I don't have to log into Klara just to see if someone responded to me. Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback. Thank you! EV Emolee V. Registered Nurse Medical Practice Used the software for: 1-2 years ### "Efficient, with room for improvement" February 22, 2025 4.0 Overall, Klara is much better than playing phone tag. Pros I like the sleek design, the efficiency of patient communication, and how I can see when patients read the message. Cons I like least having to categorize massages from “unassigned.” It seems that I should be able to label whose patient this is in their contact info so it automatically goes to the correct or “default” inbox. I also have trouble explaining to patients how it works, and there is great resistance when they do not understand how to log into see what’s said. Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback, Emolee. Thank you! SA Sarah A. Physician Assistant Medical Practice Used the software for: 2+ years ### "Sarah Ahdout PA review " March 3, 2025 5.0 Overall my experience with Klara has been mostly positive. Pros I like the instant messaging service and the way you can see when patients have read providers’ messages. I thought it was very user friendly. Cons I wish there was more collaboration with the EMR software so that all the communication would directly move to the EMR instead of having to copy and paste. I also don’t like that we have to log in frequently separately from logging into the EMR. Review Source Response from Modernizing Medicine March 13, 2025 Thank you for your review, Sarah. We are always looking to improve our product experience and your feedback is helpful. JW Janelle W. Benefit Coordinator and Collections Medical Practice Used the software for: 6-12 months ### "Exceptional approval " February 21, 2025 5.0 It would be a repeat of all the above. We are able to respond to our patients in a more efficient and timely manner. I really like the functionality of Klara and giving us another avenue to keep in touch with our patients. Cons I do not have any thing negative to say about it. I really like the functionality of Klara and giving us another avenue to keep in touch with our patients. Review Source Response from Modernizing Medicine March 6, 2025 We appreciate your support, Janelle. Thanks for sharing your experience! IP IRMA P. CLINIC MANAGER Medical Practice Used the software for: 2+ years ### "GREAT SERVICE" February 26, 2025 5.0 EXCELLENT SYSTEM PATIENS ARE HAPPY THAT THEY RECEIVED MESSAGES ON TIME Pros MESSAGES TAKE ON TIME AND RESPONCE IN A TAIMLY METTERS Cons EFFICIENT SERVICE WITH THE PATIENTS NOT WAITING TOO MUCH TO CONTACT THE PRACTICE Review Source Response from Modernizing Medicine March 14, 2025 Thank you, IRMA! We appreciate the positive comment. NN Novee N. Medical Assistant Medical Practice Used the software for: 1-2 years ### "Klara Feedback" February 22, 2025 3.0 I would rate it 8/10. It provides convenient communication and secure access. However, occasional issues with patient log-in can be improved. Pros I like how Klara has a user-friendly interface and it's easier to guide the patients how to navigate during a telehealth visit. Cons Recently our patients have been having issues logging in and unable to view certain documents that we send. I understand that security may play a factor but I would hope there could be an easier but still secure way Review Source Response from Modernizing Medicine March 14, 2025 We value your feedback, Novee! Thank you for taking the time to leave us a review. AW Ashley W. clinical manager certified medical assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Patient Communication Tool! " February 26, 2025 5.0 LOVE it! It has been night and day difference when communicating information with patients. Pros Ease to speak with patients that don't always answer phone Cons When we see they read the message and do not respond! (No issues with the actual program!) Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback, Ashley. Thank you! JM Johanna M. Medical Assistant Medical Practice Used the software for: 1-2 years ### "Review for Klara" February 25, 2025 5.0 It’s a wonderful experience for us at the clinic. We are able to work and communicate better with the patients. Makes it a little bit more easier for us. Pros I like that I, able to get good contact with the patients. It’s a good app and very easy to work with. Cons There is nothing that I dislike about the app. Review Source Response from Modernizing Medicine March 13, 2025 Thank you, Johanna! We appreciate the positive comment. KS Kayla S. Practice Manager Cosmetics Used the software for: 2+ years ### "RCC likes Klara!" March 3, 2025 4.0 We have had a good experience overall. It can be clunky at times but for what we use Klara for it works well for our clinic. Pros I like that we can text our patients. I also like that we can assign a message to a provider directly and also internally message them. Cons Working with customer service can be challenging at times because we don't have one assigned person to our clinic. Review Source Response from Modernizing Medicine March 13, 2025 Thank you, Kayla! We appreciate the positive comment. KA Kaela A. Patient Coordinator Medical Practice Used the software for: 2+ years ### "Klara review" February 28, 2025 5.0 I think Klara is a very convenient source when unable to reach patients via phone call Pros Klara gives easy access to text patients Cons My least liking about Klara is merging patients Klara accounts Review Source Response from Modernizing Medicine March 14, 2025 Thank you, Kaela! We appreciate the positive comment. AH Austin H. Physician Assistant Medical Practice Used the software for: 2+ years ### "Great product " February 21, 2025 5.0 Klara has allowed for great communication with patients and ensure great patient care. Decreases staff time on phones significantly Pros Ease of use, allows for decrease in phone calls and easy communication with patients Cons No issues with Klara, great operating system Review Source Response from Modernizing Medicine March 6, 2025 Your support is appreciated, Austin. Thank you for your review! SE Sheila E. CMA Medical Practice Used the software for: 1-2 years ### "CERTIFIED MEDICAL ASSISTANT " March 7, 2025 5.0 Its been very helpful with connecting with patients about important reminders. Pros The navigation of the program. I feel the program has been a big help for informing our patients of important reminders and other information. Cons I haven't found a dislike as of yet. I am sure that there are a few more thing I need to learn about the program. Review Source Response from Modernizing Medicine March 14, 2025 We appreciate your feedback, Sheila. Thank you! Similar Products Featured