# Klara Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Klara Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more. Source: https://www.capterra.com/p/203066/Klara --- # Klara Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Klara ## What is Klara? Klara’s patient engagement platform helps medical practices keep patients engaged throughout their care journeys while consolidating multiple patient outreach tools into one platform. Interfaced with your EHR, Klara offers two-way messaging, scheduling, automated pre- and post-visit communication, appointment reminders, message routing and more. By transforming high phone call volume into efficient messaging, Klara can help free up staff resources by removing redundant, manual tasks. ## What is Klara used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Top alternative Featured Overall rating Based on 211 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Klara?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.modmed.com&name=Klara) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Klara 4.6 (211) VS. [3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (211) Ease Of Use 4.1 (821) Value For Money 4.5 (201) Value For Money 3.6 (749) Customer Service 4.5 (206) Customer Service 3.7 (726) ## Klara alternatives [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (363)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.8 (71)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting price $210.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.5 (821)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [View all alternatives](https://www.capterra.com/p/203066/Klara/alternatives/) ## Who uses Klara? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 4.7 (117) 91.45% of 117 reviewers that rated this feature as important or highly important With confirmations and reminders, you can quickly notify patients about appointments via text. Reviewers indicate this helps reduce no-shows, saves staff time, and lets patients easily confirm or cancel. Many users value the convenience and improved patient engagement. HIPAA Compliant 4.9 (104) 96.15% of 104 reviewers that rated this feature as important or highly important Klara offers secure, HIPAA-compliant communication so you can confidently share sensitive patient information. Reviewers appreciate the privacy, document sharing, and patient trust this capability provides, noting it is essential for healthcare practices and easy for patients to use. Appointment Management 4.7 (91) 97.80% of 91 reviewers that rated this feature as important or highly important It helps you manage appointments by allowing easy scheduling, rescheduling, and cancellations. Some reviewers find it user-friendly for both staff and patients, highlighting smooth communication and timely responses, though a few mention not using this aspect or finding it less intuitive. Mobile Access 4.7 (65) 95.38% of 65 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Patient Engagement 4.7 (61) 88.52% of 61 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Messaging 4.9 (56) 91.07% of 56 reviewers that rated this feature as important or highly important Communicate using messages within the system Klara 53 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases It helps you manage appointments by allowing easy scheduling, rescheduling, and cancellations. Some reviewers find it user-friendly for both staff and patients, highlighting smooth communication and timely responses, though a few mention not using this aspect or finding it less intuitive. Schedule appointments via a calendar Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, update, and manage bookings, itineraries, and reservations Notify large groups of people simultaneously about important updates. Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Communicate using direct chat or messages within the system Electronic storage of stakeholder contact information Manage and track all internal and external communication conducted via calls, email, text, or chat With confirmations and reminders, you can quickly notify patients about appointments via text. Reviewers indicate this helps reduce no-shows, saves staff time, and lets patients easily confirm or cancel. Many users value the convenience and improved patient engagement. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Customize contracts and forms to collect specific information Digitally sign online documents Reminders sent via email Create and securely store digital patient records Public or private sharing of digital files such as documents, audio/video, images, and more Klara offers secure, HIPAA-compliant communication so you can confidently share sensitive patient information. Reviewers appreciate the privacy, document sharing, and patient trust this capability provides, noting it is essential for healthcare practices and easy for patients to use. Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations For practices with multiple providers Send personal messages to clients or attendees Book meetings and appointments through a website or digital platform Track and organize online shifts Allow communication between the company and patients via messages, SMS, emails, phone, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Book and manage patient appointments and follow-ups Timed notification for any upcoming task, deadline, appointment, or activity Manage the rescheduling of appointments Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Send messages via SMS Reminders sent via SMS/text message Gauge satisfaction and receive information for improvement and success Meet with patients remotely Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Send, receive, and respond to messages Connect with meeting participants remotely over video Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. Monitor wait time and abandonment for incoming requests that have not been routed Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (211) 4.6 Based on 211 reviews ## Pricing Value for money 4.5 (201) ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/203066/Klara/pricing/) Value for money 4.5 (201) 4.5 Based on 201 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[ Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[ Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/)[ Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (206) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (206) 4.5 Based on 206 reviews ## User reviews Overall rating 4.6 Based on 211 reviews Filter by rating 5(155) 4(41) 3(8) 2(3) 1(4) Mentioned topic Sorted by most recent MA Michelle A. Director of Operations Medical Practice ### "Updated Klara Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 My experience has been a very positive one and the ability to provide feedback in some of the beta processes has been well received. The team is great to work with and they are improving its functionality regularly Pros They are improving the AI Capabilities and it is directly integrated with our EMR. We are able to respond to patients quickly and it also removes cancelled appointments from the providers schedules right away. Cons With every software there are glitches. Occassionally it allows patients to create duplicate charts when self scheduling but it is improving Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/) Klara is part of our EMR and because it is integrated with the schedules. The texting was needed Alternatives considered [Talkie.ai](https://www.capterra.com/p/246479/Talkieai/) [Phreesia](https://www.capterra.com/p/131633/Phreesia/) [Clearwave Patient Scheduling](https://www.capterra.com/p/10013348/Clearwave-Patient-Scheduling/) Reasons for choosing Klara Because it became part of Mod Med and the integration is very smooth. The cost was another factor and a new scheduling process did not have to be implemented Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Thank you for sharing your experience with us, Michelle! We're happy to hear you're enjoying Klara. AB Abbey B. Medical Assistant Medical Practice ### "Klara is amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2025 Its been great. We use it for everything in our office. So easy to upload and use your own templates. Pros I love that it an easy and fast way to reach out patients. It really cuts down on the amount of nurse calls we have. Cons Sometimes has bugs to work out. Will shut down for a whole day sometimes without any warning. It will always come back up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 6, 2026 We value your feedback, Abbey! Thank you for choosing to share your experience. NP Nisa P. Practice Administrator Hospital & Health Care ### "Klara not the best, not the worst." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 May 23, 2025 On a scale of one to ten, I would say 5. It could be better, it could be worse. I do wish there were other options of platforms out there that function better than what Klara is offering. Pros I like the Klara patient reminder system, it has allowed us to customize what we send out to your patients, like new patient forms, Prep instructions, reminders about appointments, and even allows patients to send us follow up in the form of a survey about their most recent appointments. Cons There are always glitches that take forever to get worked out by the Klara team. Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue is, and the communication has been pretty sparse. If I dont reach out, I dont receive updates. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) [Clearwave Patient Scheduling](https://www.capterra.com/p/10013348/Clearwave-Patient-Scheduling/) Reasons for choosing Klara The other products did not integrate with out electronic health records system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2025 Hi Nisa, We always aim to deliver a great experience and product, and we are sorry to hear about your experience. Thank you for taking the time to bring this to our attention. SH Sadie H. Owner operator Consumer Services ### "Easy and clear communication " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 7, 2025 Overall it is a great app to use as a main source of communication and appointment setting Pros It was easy to clearly communicate regardless of platform. Cons I have noticed some sign in issues but they were easy to fix Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 9, 2025 We value your feedback, Sadie! Thank you for taking the time to leave us a review. EL Ericka L. technician Hospital & Health Care ### "Klara user " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 Very useful. I feel like are patients enjoy texting over phone call sometimes. Pros It is really easy to use, I like that i can see all conversations with patients. Cons some times it will be sent to all employees Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2025 We value your feedback, Ericka! Thank you for taking the time to leave us a review. TJ Tamia J. scheduler Cosmetics ### "Klara review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2025 My overall experiences with Klara have been great. Pros I like the way we can text through the patient's chart. Cons There isn't really nothing I don't like about Klara; I think you could add a drop down for insurance is not in network with our practice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2025 We appreciate your feedback, Tamia. Thank you! MG Michelle G. Operations Manager Medical Practice ### "BEST Communication System EVER!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 21, 2025 Excellent experience for me! It is user friendly and organized. This was easily incorporated in our work flow with every department in our office. Pros Everything!! Patients can leave voicemail or texts. The dictation of the voicemails are pretty spot on or at least I can make out what the message is. I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients. Cons I don't have any "cons" about KLARA. I feel every practice should incorporate this system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2025 Thank you, Michelle! We appreciate the positive comment. LD Luciene D. Medical Assistant Hospital & Health Care ### "Medical Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 20, 2025 Very Happy. It is a very good product and I use it every day Pros Very effective my of communicating with patients and avoids phone calls which saves me a lot of time. Cons Sometimes it is hard to find the patients, but it works well when I use the patient's medical record # Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 21, 2025 We value your feedback, Luciene! Thank you for taking the time to leave us a review. BP Britany P. Administration Security and Investigations ### "Simplifies patient communication " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 19, 2025 My overall experience has been a good one Pros I enjoy how they provide patients with the ability to communicate via when its convenient for the patient Cons It is difficult to transfer information correctly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 21, 2025 We value your feedback, Britany! Thank you for taking the time to leave us a review. AG Angelica G. Medical Assistant and Front Desk Medical Practice ### "KLARA REVIEW" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2025 Overall it is a great app to use for clinics Pros Being able to see when and or if patient's read our messages that we send out. Makes 1 on 1 conversation make easier. Cons Easy way to duplicate patients, unable to combine patient conversation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 14, 2025 We appreciate your feedback, Angelica. Thank you! [View all Reviews](https://www.capterra.com/p/203066/Klara/reviews/) Popular comparisons [Carepatron vs Klara](https://www.capterra.com/compare/195467-203066/Care-Patron-vs-Klara)[Tebra vs Klara](https://www.capterra.com/compare/129169-203066/Tebra-vs-Klara)[Dialog Health vs Klara](https://www.capterra.com/compare/203066-215666/Klara-vs-Dialog-Health)[Weave vs Klara](https://www.capterra.com/compare/141842-203066/Weave-vs-Klara)[Phreesia vs Klara](https://www.capterra.com/compare/131633-203066/Phreesia-vs-Klara)[athenaOne vs Klara](https://www.capterra.com/compare/98735-203066/athenaOne-vs-Klara)[Mend vs Klara](https://www.capterra.com/compare/165634-203066/Mend-App-vs-Klara)[Doctible vs Klara](https://www.capterra.com/compare/187669-203066/Doctible-vs-Klara) [Pabau vs Klara](https://www.capterra.com/compare/140062-203066/Pabau-CRM-vs-Klara)[ModMed vs Klara](https://www.capterra.com/compare/124590-203066/EMA-vs-Klara)[PatientNow vs Klara](https://www.capterra.com/compare/92269-203066/PatientNOW-vs-Klara)[PrognoCIS vs Klara](https://www.capterra.com/compare/37932-203066/PrognoCIS-EMR-vs-Klara)[BestoSys vs Klara](https://www.capterra.com/compare/144398-203066/Bestosys-vs-Klara)[Emitrr vs Klara](https://www.capterra.com/compare/203066-215815/Klara-vs-Emitrr)[Healthie vs Klara](https://www.capterra.com/compare/167439-203066/Healthie-vs-Klara)[IntakeQ vs Klara](https://www.capterra.com/compare/147369-203066/IntakeQ-Online-Intake-Forms-vs-Klara)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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