# Outplay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Outplay the right Sales Engagement Platform solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201483/Outplay/reviews --- Outplay 4.7 (75) [View alternatives](https://www.capterra.com/p/201483/Outplay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Outplay Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AP Adrián P CEOEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “Outplay isn't just a service provider; they're an extension of our team, invested in our success.“ August 9, 2024 AA Arjun A BDMInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Does not have Task pop-ups & Time Zones details are unavailable so to differentiate and dial based on time zone which is a big bummer“ June 14, 2023 JK Jeff K Managing PartnerStaffing and Recruiting, 2 - 10 employeesUsed the software for: More than 2 years. “Outplay helps us to maintain our outreach cadence through email, LinkedIn, text and calls. “ April 8, 2024 AN Anuja N BDRInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “sometimes the actual open rates get misunderstands whether the prospect had opend the email or we as a user have opend the email from sent itemes.both get counted i feel.“ July 31, 2022 AA Arjun A BDMInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “There are plenty tools for offer that helps in outbound but what I like more about Outplay is the support from Customer Success, \[sensitive content hidden\] from the CS Team.“ June 14, 2023 DC Dione C SalesAnimation, 51 - 200 employeesUsed the software for: Less than 6 months. “You cannot search or bulk edit by ANY field like salesforce or Outreach for example, you cannot ask Outplay "show me all contacts who are in Central time zone". Or "show me all the contacts who have X area codes.“ August 5, 2021 LJ Lee J Managing DirectorInternational Trade and Development, Self-employedUsed the software for: I used a free trial. “I use the sequencing feature as this helps me to reach out to potential clients with personalised introductions and follow ups.“ January 23, 2023 Sam G Head of CommercialSports, 11 - 50 employeesUsed the software for: 6-12 months. “Really mini complaint is the fact you can't set a default text size and font, so it matches the style you have on your outbound gmail messages and replies.“ June 7, 2021 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Clayton D. BDR Manager Events Services Used the software for: 6-12 months ### "Could not ask for more in a product! " December 2, 2021 4.0 Solid and reliable platform, amazing client support (luv is number 1). Pros Solid sales enablement platform for organizing touch points and outreach. Extensive list of features, more than most would even use. Great salesforce integration, unique time-saving sync method. Dialer and call recording system is solid and great for managing teams. Great job taking feature requests/ feedback and implementing those ideas. Cons The reports/ data section does provide mostly all the insights one needs but lacking in some areas to really refine the sequences, messaging and approach. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/) Reason for choosing Outplay Price, positive sales rep experience, direct client management. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) comparing price, user experience, and available support were main factors in switching. Review Source PL Paul L. Sr. Executive Search Consultant Staffing and Recruiting Used the software for: 2+ years ### "Effective product for automating sales management with stellar support team backing it" July 30, 2024 5.0 I've been using Outplay for several years and have watched them build a great sales tool to integrate multi-touch outreach Pros Solves the problem of sales cadence and automation. Great value with constant updates Cons A bit complicated when implementing triggers. Learning curve can be steep for administrator. Switched from [ReachCX](https://www.capterra.com/p/240729/OutReach/) Ease of use. Cost effectiveness. Customer service Review Source BC Brad C. Account Executive Financial Services Used the software for: 6-12 months ### "Great cadence solution with amazing support" November 9, 2022 2.0 Pros An inexpensive cadence solution for outreach. Cons Had some issues with pulling certain information per prospect. Review Source TC Thomas C. Marketing Coordinator Marketing and Advertising Used the software for: 6-12 months ### "So happy I found Outplay" August 2, 2022 5.0 Overall my experience as an admin has been great. It's simple to set up and it took less than a day to get everything deployed. I know that our Sales team enjoys using it as well. I'd recommend this to anybody. Pros Outplay is a fully featured Sales enablement and marketing platform and after searching for something for so long, I'm very happy that I found it. Currently we're using it to organize new sales leads and areach out to them with custom sequences. Additionally, their built-in dialer and local presence features make phone call outreach simple. If you're looking to a cheaper alternative to something like HubSpot, I can't recommend Outplay enough. Also their customer service is worldclass. Cons I really don't have many complaints with Outplay. It's been a great experience using this platform. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Price. We managed to get an incredible AppSumo deal for Outplay. Review Source KB Kieron B. Owner Marketing and Advertising Used the software for: 2+ years ### "Powerful tool with all the features I need, backed by a team who actually cares" May 21, 2021 5.0 Outplay brings it all together is a cohesive kind of way so I never end up with silos of data and I can be confident about which communications any given prospect has received... and what should happen next. Pros Believe me, I have tried a LOT of outreach platforms over the years. The one I was using stopped servicing clients in Australia. And everything else fell short. That is until I found Outplay, which gave me everything I needed at a significantly lower price tag. Multi-channel sequences - my process intertwines LinkedIn, email, calling and miscellaneous tasks (e.g. direct mail, video, etc.). Most platforms ONLY focus on email. Or if they do have other task types, they are too restrictive around how they can be used. Outplay is extremely flexible in this respect. It amazes how few platforms have functionality to make bulk updates/edits/exports. Outplay makes this simple. Bulk updates are easy, tags make managing everything simple, and the import/export functionality means you can update CSVs rather than trying to do complex manipulation in the platform. Outplay never feels overly restrictive. I'm able to setup all the personalisation, custom fields, integration, domain setup, etc. that I need to run a powerful, sustainable and successful campaign without silly hacks or workarounds that I would otherwise need to get in place on other platforms. Cons When I think about how much time and money I've spent researching a platform that is actually a good fit for me, honestly, I'd be splitting hairs to find things I dislike about the platform. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/)[PersistIQ](https://www.capterra.com/p/143625/PersistIQ/)[SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) Outreach stopped servicing Australia. Outplay is better for a fraction of the cost. Review Source VR Verified Reviewer Pres Staffing and Recruiting Used the software for: 1-2 years ### "Excellent for Marketing Automation" December 29, 2020 5.0 Exceptional and would highly recommend them. Pros It has the same functionality as the other marketing automation tools - Email, LinkedIn, Text, Voicemail drops... and works as advertised - which is a beautiful thing. The support by \[SENSITIVE CONTENT HIDDEN\] and his team @ Outplay is exceptional. Most of the issues I've had are self-inflicted, and when there is something else, the attention from the staff is timely and heads and tails above other companies I've work with. They do not pass you from one support tech to another. Cons The voicemail drop works and there is room for improvement. Switched from [Outreach](https://www.capterra.com/p/159318/Outreach/) You get passed from one support tech to another with no one taking ownership for the problem. I stopped using it with 6 months left on the agreement due to the frustration of getting it to work with their customer support team. It also takes a bit to get it up an running, especially if you have not used marketing automation software. Review Source Christopher J. CEO Marketing and Advertising Used the software for: 6-12 months ### "Changing the Outreach Software Game" September 8, 2020 5.0 They have amazing support and are growing the product every day. I love how easy it is to engage with. I'm now able to connect with exponentially more prospects across all platforms than I was before. Pros My favorite part about outplay has to be in how it presents tasks that are due within their sequences. It allows you to send out tons of pre-made and customized templates very quickly and easily. Best part of all? Everything gets recorded to Pipedrive using Outplay's native integration. This allows for a high level view of what's going on in all my deals, while keeping contact data siloed between sales reps. Cons The learning curve when setting up the software was a bit tricky. The triggers and sequences are kept in a strange place and are not easily tested. Additionally, I had some trouble with parts of the pipedrive integration. All of this was not more than a minor inconvenience. Reason for choosing Outplay Better pricing, easier to use, better UI Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive's outreach tools are much more limited and inconvenient to use. They also do not allow for outreach on platforms outside email, SMS, and calling. Review Source Suraj S. Founder Marketing and Advertising Used the software for: 6-12 months ### "Nothing slips through the cracks - Simple and efficient" June 15, 2021 5.0 Amazing experience. Especially the TAT w.r.t customer support. Pros 1\. Ease of use that helps in easy training of SDRs 2. Ease of implementation 3. Scalability 4. Amazing customer support Cons 1\. Data download and API can be better - Will help with better campaign analytics outside Outplay as reporting within Outplay is pretty basic. Alternatives considered [Mailshake](https://www.capterra.com/p/164705/Mailshake/) Reason for choosing Outplay Price and Inter sequence movement of prospects using Triggers. Switched from [Woodpecker.co](https://www.capterra.com/p/150484/Woodpecker/)[Klenty](https://www.capterra.com/p/147408/Klenty/) For the reasons mentioned in the pros Review Source GL George L. BDM Computer Software Used the software for: Less than 6 months ### "\[sensitive content hidden\] - Excelent!" May 30, 2025 5.0 Fast and effective support, and a really useful tool that has become completely instrumental in our sales process Pros \[sensitive content hidden\] were both incredibly fast to act and helpful in solving the problem we had to deal with Cons Had a few software issues with onboarding but this was very quickly dealt with and all of those concerns are now gone Review Source AP Adrián P. CEO Entertainment Used the software for: 1-2 years ### "⭐⭐⭐⭐⭐ Exceptional Email Marketing Tool with Outstanding Customer Service" August 9, 2024 5.0 Pros Outplay has been an absolute game-changer for our business! Over the past two years, they've gone above and beyond to accommodate our specific needs, from user seats to mailboxes. What truly sets them apart is their genuine commitment to partnership - \[sensitive content hidden\] and the entire team have been incredibly responsive to our suggestions, continuously enhancing both the interface and user experience. Their friendly, can-do attitude makes every interaction a pleasure. The tool itself has become indispensable, streamlining our email marketing efforts and delivering fantastic results. Outplay isn't just a service provider; they're an extension of our team, invested in our success. To \[sensitive content hidden\] , and everyone at Outplay: thank you for your unwavering support and for being such incredible partners. You've earned our heartfelt gratitude and this glowing 5-star review! Cons Nothing bad to declare, our experience has been incredible the past 2 years. Would recommend 100%. Review Source EE Ela E. Team Leader, Business Development Marketing and Advertising Used the software for: 1-2 years ### "Amazing sales automation tool!" December 1, 2021 5.0 Pros Outplay is a fantastic sales automation tool. It has allowed us to promptly follow up on tasks with the additional automation aspect, making it much easier and faster. This platform has so many great features that we can tailor to whatever is needed, like building our sequences, triggers and it is allowing us to monitor most essential signals like clicks, opens, website visits, which is great for reporting. \[SENSITIVE CONTENT\], Outplay's \[SENSITIVE CONTENT\], is a great support and makes it a priority to resolve all of our questions promptly. I can happily recommend him and Outplay to any company looking for a reputable sales engagement platform. Cons I'd like to see some more interactive features in email templates, like inserting polls. Also would be good to be able to track when a prospect has been added to the sequence, with an exact day and month. Review Source KL Kieran L. Head of Outbound Sales Information Technology and Services Used the software for: 6-12 months ### "Up & Coming Sales Engagement Platform" September 6, 2023 4.0 Great experience so far. The customer success team is helpful and on the ball. Pros I like that Outplay's product and engineering team are constantly improving the product. Cons The activity and sales reporting features still need more work and optionality for proper analysis. Reason for choosing Outplay A combination of pricing and needs fulfilment. Review Source NM Nick M. President Staffing and Recruiting Used the software for: 1-2 years ### "Great prgram/Great support" August 14, 2021 5.0 Great. Pros Makes automating outreach easy through their different media (email, text, phone, etc. A great program that gets better and better as they constantly add and improve the functionality. Cons No real negatives. I would recommend that anyone using the program take the time and have the focus to learn the features and understand the program. Like any other feature-laden product, it may appear a little intimidating, depending on your experience. Once you get into it, it is not complicated at all. Support is very responsive and patient Review Source BH Brenda H. GES Computer Hardware Used the software for: I used a free trial ### "It is a good product " May 20, 2024 5.0 Pros It has a Zoho integration and the team was very helpful Cons When mapping the fields the data type is very limited. Review Source ND Nick D. Founder Staffing and Recruiting Used the software for: 6-12 months ### "I keep Outplaying" June 29, 2021 5.0 Outplay helps automate follow-ups, reminders and making sure you call the right people at the right time. This has helped up our meeting rate significantly as you're always on top of everything and never forget to do that call or send that one email. Pros Outplay is super easy to use and very well integrated with different CRMs. Using Outplay helps me and my team save a bunch of time and it's very effective. Also the Outplay support team is wonderful - they help out with everything, getting on a call is no issue at all and that's pretty rare these days. Cons The reporting functionalities could be a little better but it certainly does its job and gives good insights into the most important things. I can only imagine more functionality will be added over time. Review Source SZ Sadya Z. Director of sales Financial Services Used the software for: 1-2 years ### "Great Product" June 7, 2021 5.0 Pros The cadences are extremely helpful and have saved the team countless hours of manual work. Cons Lacking some features that would be helpful as the team grows Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/)[SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Review Source MM Misti M. VP, Operations Telecommunications Used the software for: Less than 6 months ### "Easy to Use Sales Engagement " October 4, 2021 5.0 Pros The Outplay platform was quick and easy to deploy and begin using. The onboarding experience and implementation were simple, quick, and effective for us. From day one, the team was eager to help us through a number of concerns and issues. Even when issues occurred the team quickly addressed the issues to help find customized solutions for our team. As a sales engagement tool, Outplay has created an easy-to-navigate UX. The platform was intuitive to use from the start with easy-to-use templated processes. Cons We need more robust reporting that we were not able to get from Outplay. Alternatives considered [Outreach](https://www.capterra.com/p/159318/Outreach/)[SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Review Source AD Ash D. BDM Real Estate Used the software for: 6-12 months ### "On par with the likes of Salesloft and Outreach but a fraction of the price" April 27, 2021 5.0 Really, really impressed with the customer service, \[SENSITIVE CONTENT HIDDEN\] was always at hand and helped with all the queries I had, the response rate was within a few minutes no mater what time I reached out. Pros The ability to set custom triggers which automates so many manual tasks, my personal favourite was the ability to have contacts adding directly to sequences from inception at CRM stage. Cons Still has not got a direct integration with LinkedIn which would save even more time when sending out messages as part of a sequence. Review Source SG Stéphane G. President Investment Management Used the software for: 6-12 months ### "Good product at a good price" December 13, 2021 5.0 I contact 100-200 prospects every months; couldn't do with without Outplay. For each prospects I use Outplay's sequence with templates using dynamics fields. Pros It has all the functions I need, works well and the customer service is great Cons No LinkedIn automation which makes my life slightly harder. Not a deal killer but would be great to have it Review Source AA Ayomide A. Sales Development Representative Financial Services Used the software for: Less than 6 months ### "Product & Support" June 26, 2023 4.0 Pros Getting started was a little tricky but getting started, I realised it's really easy to use. Cons Their support team is incredible. Always responsive and willing to help out and that is absolutely great. I hope they are able to keep it up. Review Source SP Shawn P. Senior Vice President Human Resources Used the software for: 6-12 months ### "Great product" June 10, 2021 5.0 Love it. Pros This has increased our number of touches by probably 6x a week. I wasn't even looking for a product like this and now I will never get rid of it. Cons There was a few security upgrades they needed to make early on but as soon as I brought them up, they were fixed within a week. Reason for choosing Outplay Cost and great customer service Review Source NM Nutush M. Sales Information Services Used the software for: 6-12 months ### "Outplay Review" October 25, 2022 4.0 It is has been a great, simple and supportive experience. Pros It is a very well made supportive software Customer support is good as well Cons A little better help on the daily view of email schedule Review Source GV Gokul V. Marketing Executive Retail Used the software for: Less than 6 months ### "Sales outreach made easier" February 1, 2023 5.0 Pros Its simple and ease of use. Support team is great and quick in replying to the responses Cons I didn't find any issues or cons while using the software Review Source AB Alec B. Sales Manager Marketing and Advertising Used the software for: 6-12 months ### "Outplay takes the guess work out of follow up" June 9, 2021 5.0 Pros I love the "set it and forget it" style. A lot of our standardized follow ups can now be automated and leaves little room for things slipping through the cracks. Cons Seems like on occasion the emails from outplay get stuck in spam filters when individual emails get through. Review Source AW Ameya W. Mid enterprise sales manager Information Technology and Services Used the software for: Less than 6 months ### "Great Support, User friendly and Effective!" May 28, 2021 5.0 Pros Quite easy to use, Quick onboarding, and user-friendly software. A very helpful support team that thinks with you and helps quickly. Cons Nothing as such should know what module connects with what. Review Source Similar Products Featured