# myUnity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is myUnity the right Home Health Care solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/reviews --- myUnity 4.3 (118) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Reviews of myUnity Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews mo michelle o pcaHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “I get some patients from the hospital i work at and integrating them into this program for my moms homehealth business, and it is not difficult.“ October 6, 2020 JM Jayson M Physical TherapistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Can't see the all the patients in one single google map/day.“ February 11, 2025 Omotola Widad A Medical officerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “Online support was prompt and very helpful.“ October 5, 2021 ## Showing most helpful reviews Showing 1-25 of 118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Patient Care Technician Used the software for: Less than 6 months ### "Good cloud-based home health solution!" May 4, 2018 5.0 Pros Good customer service and product offered at a relatively inexpensive price with most of the features needed! Cons A lot of flexibility, not good for people who are not familiar with COP and might take a while to learn. Review Source CW Clay W. Owner Hospital & Health Care Used the software for: Less than 6 months ### "We like DeVero" November 23, 2016 5.0 6 of the agencies we contract with use DeVero and we really using it. The system is simple and straightforward. Pros 1) I like the way we can easily see the previous notes. 2) Contact information for other clinicians assigned to the case is clearly listed beside the body of information in the chart. 3) Editing notes is easy. 4) Communication about corrections is easy to see and coordinate. Cons 1) It is easy to write a very poor note with this system. 2) DeVero's online training is terrible. Horrific. Lame. (Fortunately, its relatively easy to figure out and train for.) 3) It would be nice if we could have information move forward between notes. 4) It would be nice to be able to create drop-down goal templates because 5) the current pre-made goals are awful. Review Source Response from Netsmart Technologies December 1, 2016 Clay, thanks for the review. We’ve heard positive comments from a number of therapy providers that serve our customers across the country and we’re glad your team enjoys using DeVero as well. We appreciate the feedback and have some great news for you regarding the “cons” you listed- DeVero recognized the need to improve the online training and has completely revamped its field staff online training tools as of this month. There are now 11 task specific video training modules available for on demand training. DeVero also runs live instructor lead web based training sessions for field users every Wednesday. Any active user is welcome to attend and you can sign up for one of our upcoming training sessions by clicking on the Training link in the upper right hand corner of DeVero. Regarding note info- DeVero does support the mapping of key information (but not the entire note) from one note to the next as part of the site customization services offered to each of our customers. Also, custom care plans with unique order and goal templates are completely within the scope of the DeVero offering. Please have your customers reach out to our support team if they would like help with this. Thanks again for the feedback and opportunity to help. JD Jim D. QAPI Medical Practice Used the software for: 1-2 years ### "MyUnity is not ready" January 9, 2020 2.0 Had to email support back and forth a lot of times Pros It is user-friendly. Other than that I do not see any other Pros. Cons There are a lot of bugs and information needs to flow from one note to another. We had a demonstration from Kinser and they have this functionality so good it would make it easier for clinicians to document consistently Reason for choosing myUnity We had been using DeVero a long time but with the updates especially with the DeVero Standard forms, it seems like we are going backward instead of innovating the notes. Review Source Response from Netsmart Technologies January 13, 2020 Thank you for taking the time to post a review. I'm sorry to hear we are not meeting your expectations with our EHR software system, clinicians documenting accurately and easily at the bedside with all the information they need is a staple for Netsmart. We have an extraordinary record of being a helpful tool for staff, and we would compare our documentation functionality and stability to anyone in the industry. With that, we do understand we are not always a perfect partner and support can be needed. We currently have a support satisfaction rate of 87% and continuously strive to increase that standard. Please feel free to track where your support case is directly from your client portal. And again, thanks for your feedback. KB Kelly B. Used the software for: ### "Tender Care Pediatric Services" February 19, 2017 4.0 We are are medium-sized pediatric home care agency that has experienced rapid growth over the past year. We decided to transition from paper documentation to an EMR several months ago. We began discussions with DeVero last summer (2016) and decided to move ahead with them in August. We went live in the third week of Sept and piloted three homes first before moving all of our clients to EMR about a month later. We have just now, mid February 2017, phased out of working with our project implementation manager. We have requested to be a beta site when DeVero rolls out pediatric therapy visit documentation and off-line capabilities. The best part about working with DeVero is their Customer Service. 100% of the people we spoke with from Marketing to Implementation were courteous, helpful, and professional. During the implementation phase, our project manager was available to help us think through form functionality and problem-solve through our unique issues. One of those issues, and probably the biggest hurdle we had to overcome, was the Medication Administration Record. The MAR that is available on DeVero was not conducive to our processes; so we had to devise a custom form. In fact, we had all clients on EMR, except that we continued to use paper MARs until we were able to come up with a customized solution (which took, including a couple of times through DeVero's development team, a couple of months). We had a team of five very invested people on our end working on implementation of DeVero, and it took all of us to train our staff and customize DeVero to meet our needs. DeVero's training was not entirely applicable to us because we had to customize so many forms. One area of growth for DeVero is that it is currently mostly set up for home-care/hospice patients, not pediatrics. Although we were able to customize our forms, we were not able to do all of them, due to time contraints. It takes a while to figure out just what you want, while at the same time, know how it will fit and function within the DeVero structure. Now, we are used to it and are satisfied with the features and functionality. There are lots of customized reports that we have created that will prove to be very helpful for tracking our quality measures. We enjoy our relationship with DeVero, and would like to continue to work with them, especially as they development more pediatric products. Thank you Review Source RA Ruth A. QA specialist Medical Practice Used the software for: 2+ years ### "Best Customer Support " January 6, 2017 4.0 I've used a number of different software for the home health and hospice field. I've worked on the administrative side as well as the field side and I can honestly say, overall DeVero is a great software. Unfortunately, there are limits to being able to customize forms, however, I believe this is improving. The design is a very important aspect of any software and DeVero is constantly improving their design, they take into consideration their client's input and it is evident in the software updates. Ease of use is another crucial aspect of having a great software, especially when computer-illiterate people (like much of the older generation in the medical field) are using it. DeVero has great training videos and printouts and all of our staff who have used it thus far have not had any trouble. The most notable thing about DeVero has to be their customer support, team. I've complimented them many times because I truly feel they deserve praise. DeVero support team is always available and always willing to listen and help with any issue, big or small. They are very knowledgeable and always do their best to resolve your issue. I believe this makes DeVero one of the best software companies I've ever used. Pros Their customer support team. Cons Lack of customization options for forms. Review Source PS Peggy S. Oasis Coordinator Hospital & Health Care Used the software for: 2+ years ### "A Great Experience!" February 17, 2017 4.0 For the most part, this system is very easy to use. I've used this for over 2 years and still find something new! There are a couple of tweaks that would be nice to see; like being able to move items from category to category (helpful for when you upload to the wrong category!) but other than that, it works very well. The new updates were a little challenging at first but now, we are finding them so easy to use. I really like the way the upload feature now works. So easy! The reporting segment is easy to use and highly adaptable making it easy to gather specific information quickly. I'm very impressed with the support staff. Whenever I have an issue, I call and it's taken care of immediately! I also love how the issue is not only resolved, but explained! WOW! Liana is awesome and has always been such a big help. Thank you to our rep! Would I recommend this product? Yes! Pros The ease of use and the layout. It's nice to know that mistakes can be fairly easily fixed. I also like the support staff which is just as important! Cons I don't know if it's the software or the internet itself, but at times, it's really slow. That can be frustrating. Review Source GG Gabriel G. Certified Home Health Coder Health, Wellness and Fitness Used the software for: 2+ years ### "myUnity, Devero as what I came to know it as. " January 14, 2020 5.0 It's been great other then it taking longer to review notes. Was also were going to see by any chance when a patient is DC'd on the patient chart if there can be something stating the pt is DC'd on the chart, for example like you do with a user that is inactivated you put an (I) next to their name. Can you guys do that with a (D) next to the DC'd patient so in the view online activity list we can see if the patient was DC'd so we can focus on those notes first. That would be great. Pros The easy access to the whole chart and able to bring up all the notes in the view online activity tab. Cons How detailed and so much info to fill in for the clinicians. I worked with quite a bit of other softwares and yours takes the cake in time. If the notes were more streamlined but still are able to gather all the info would be great. Review Source BH Becky H. COO Hospital & Health Care Used the software for: 1-2 years ### "Sofware Administrator's Perspective" September 9, 2016 3.5 Pros The clinician's transition to deVero charting is made easier by the note format and architecture. The electronic note is very similar to the paper notes that they were accustomed to using. User adoption is critical to a successful deployment. Accessing the software via a web application makes it very portable and opens up the types of tablets/computers that can be used. DeVero access has been very consistent and I cannot remember a time that the system was down that was unscheduled. The IT Support team is responsive to questions and issues. I particularly appreciate the support and communication from my direct contact, Mike Murray. He is a great listener, understands the software and works hard to leverage the software to solve our business problems. Cons We have not been able to easily access our data outside of the reports that allow for Excel exports. The software does not support nursing scheduling which is core to our business. I would like to have more logic functionality (logic and required fields) that assists with ensuring complete documentation. The software for the back office does not allow for easy tracking of tasks or the management of productivity. I would prefer for the billing module to reside within deVero versus through a third party partner (not very helpful or responsive). Review Source JR Julia R. Quality RN Hospital & Health Care Used the software for: 2+ years ### "Review of DeVero Home Health Care Software" January 9, 2020 3.0 Not real thrilled with the support. Customer service when you contact the help desk not the best. Pros The product was easy to learn for those who are knowledgeable of home care. Cons The support services of the product are not strong. Frequently small updates have been made without our knowledge. I do know that there has been interface difficulties with our billing system. Prior to PDGM you had plan to used us as a BETA site. Per staff involved with this, their opinion was that the company really had not done a comprehensive implementation assessment. Basically it was a waste of time for those involved. Review Source TT Trisha T. DON Hospital & Health Care Used the software for: 2+ years ### "Devero review" January 10, 2020 4.0 The customer service and response time is better than average. Pros It's easy to use and they stay up to date with the COPS Cons Clinicians aren't able to update patient profiles, Some forms can only be in shared folders, not all forms can be pushed. Devero doesn't save pertinent information on each note like alora did, such as last catheter change, etc Reason for choosing myUnity na Switched from [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) I wasn't involved in that decision. Review Source ME Misty E. Scheduler Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product! " January 9, 2020 4.0 Pros Very easy to navigate through the different screens. It is very user friendly and the way you can customize the dashboards makes it that way. Cons Wish on the schedule frequency we could add the days of the week would make it easier if patients had multiple visit and different HHA's on the case. Review Source RT REMI T. DON Hospital & Health Care Used the software for: 2+ years ### "DEVERO ELECTRONIC MEDICAL RECORD CHARTING AND DOCUMENTATION" January 11, 2020 5.0 TECHNICAL SUPPORT IS VERY GOOD, VERY SUPPORTIVE AND PROVIDES SOLUTIONS WITHIN A VERY REASONABLE TIME. Pros EASE OF USE, TECHNICAL SUPPORT IS GREAT. Cons EPISODE DATES ARE NOT ON ALL FORMS, I THINK IT WOULD REALLY HELP IF THEY ARE Reason for choosing myUnity NA Review Source TL Tuesday L. Office Coordinator Hospital & Health Care Used the software for: 2+ years ### "Functional" January 9, 2020 3.0 It's user friendly, which is nice and easy to learn for the most part. Some of the plan of care module changes done last year are tricky to learn and don't function very well. Pros It is very user friendly and each to teach. Cons Seems to often have bugs, hiccups, does weird things at times. Review Source WJK Wendy J K. RN/Program Compliance Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great program" January 9, 2020 5.0 Pros Support and back-up when needed, and the options available Cons Could be more user-friendly because it's a little difficult to learn, but once you learn it is great Switched from [Axxess Hospice](https://www.capterra.com/p/187520/Axxess-Hospice/) More options with your softwear Review Source JC Johanna C. DOCS Hospital & Health Care Used the software for: 2+ years ### "DeVero User" January 10, 2020 4.0 Pros It is user friendly, even those clinicians who are technically challenged can use it with no issues Cons Customer service, it takes a while to get our issues resolved Review Source SC Sidney C. Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "Organized and User Friendly" January 9, 2020 5.0 Pros It is very user friendly. I was able to learn everything quickly. If I every have troubles, customer support gives me clear instructions, and I can follow the instructions easily with this software. It also organizes our patient's charts well. Cons Sometimes it can be slow and have a glitch, but DeVero is quick to resolve the issues. There are times where sessions time-out and the page goes back to login without saving my work. That can be frustrating. Review Source DR Donna R. Billing Sprecialist Hospital & Health Care Used the software for: 2+ years ### "My Unity Hospice" January 15, 2020 5.0 Able to get our claims filed and paid. Pros Support is quick to respond when I have a problem. Cons Not always easy to understand how to find the reports. Review Source SB Sarah B. Director of Business Services Health, Wellness and Fitness Used the software for: 2+ years ### "Long time DeVero Home Health customers" November 30, 2016 5.0 We have been with DeVero for many years and have not had any problems. The customer support is great and very individualized. They will set up internal reports and customize forms that relate specifically to your agency. The Clinical side is very user friendly and our field staff rave about how easy it is to use on their phone or tablets. The office side is very organized and easy to use as well. Review Source BJ Brooke J. Intake Coordinator Hospital & Health Care Used the software for: 2+ years ### "Devero USe" January 9, 2020 5.0 Pros User friendly, easy to navigate. Easy to train staff on use. Cons Needs to implement new compliance for EVV. Review Source RD Ruth D. Hospital & Health Care Used the software for: 2+ years ### "Appreciate DeVero support!" December 23, 2016 5.0 Devero's customer support team members are very knowledgeable and extremely helpful. There are some days I will call or email, more than once a day and they are always quick to help and resolve my concern, even when it's a simple issue I could have probably figured out on my own. I always feel like a valued customer and know I can count on their friendly expertise. Review Source LB Lynn B. Director Health, Wellness and Fitness Used the software for: 2+ years ### " 5 Star Home Care Elite Top 100 Agency loves working with DeVero " November 7, 2016 5.0 We love working with DeVero. They answer their phones promptly, return calls promptly, answer emails promptly. They build custom forms for our agency. DeVero is a great company & I would recommend any agency to use them. Check out DeVero. If we can be a 5 Star Agency & Home Care Elite Top 100 Agency with their product, you can too. Review Source hD heidi D. Director of Business Operations Hospital & Health Care Used the software for: 6-12 months ### "Great Company!" February 20, 2017 4.0 We were very eager to go from a paper EMR system to electronic. Devero team was more then helpful with every step and Devero team really knew their software and was very knowledgeable. We have been a customer since Nov 2016 and they are already have over 3 new updates to varies thing in Devero. Devero is very user friendly! We LOVE it! Pros Very user friendly. Any form can be added which is amazing for us who is pediatric only. Cons The employee-user section could be expanded on. It would be awesome to have hire dates, expiration, etc. A user dashboard simpler to the patient dashboard would be a very awesome tool for managers. Review Source JP Jack P. Physical Therapist Hospital & Health Care Used the software for: 1-2 years ### "Great for Physical Therapists" July 6, 2016 5.0 Th ease of use is very good, and the software is well-supported. Our organization chose DeVero partially because the clinicians could document more easily, and therefore deploy quickly. Pros As a physical therapist, I really like the completeness of the documentation. Cons We can see previous visits out in the field, but if I could add one feature, it would be the ability to pull forward the "meat" of the previous visit. Review Source MC Martha C. Hospital & Health Care Used the software for: 1-2 years ### "Very easy to use EMR" July 6, 2016 5.0 DeVero comes recommended as the easiest program for our clinicians to use, and we've found that to be true. Pros From a clinical standpoint, it is VERY easy to use. Cons We'd like to see some improvements in the integration with our billing software. I've been told these are coming. We'd also like to see a user conference, but keep in mind we're in Florida. Review Source DC Don C. Owner Hospital & Health Care Used the software for: 1-2 years ### "Functional" July 24, 2018 3.0 Pros The ability to see all forms for the particular patient on one screen is an excellent feature that saves time. Cons Not having the ability to do medication reconciliation within the app is a huge drawback. It causes much unneeded grief. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.