# INFIMA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is INFIMA the right Compliance solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/201142/INFIMA/reviews --- INFIMA 4.9 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of INFIMA Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President Information Technology and Services Used the software for: 6-12 months ### "Training that users can understand" July 27, 2023 4.0 Pros We chose INFIMA because of their unique approach to training. Other solutions have moved to video training which provided an avenue for users to cheat their way out of the training. INFIMA requires user interaction along with a follow-up test, which ensures that users are actually working through the material. Cons It would be nice if we had some control over the timing and/or frequency of the phishing simulation emails. Alternatives considered [usecure](https://www.capterra.com/p/244556/usecure/) Switched from [Cofense PhishMe](https://www.capterra.com/p/149077/Phishme/) We switched from the previous vendor because their solution was plagued with issues. Often times the system would say training messages went out, when in fact they had not. Review Source Response from INFIMA July 31, 2023 Thanks for your feedback! I'm sorry we didn't share this feature with you, but you absolutely may modify the frequency of phishing simulations. Please reach out to your relationship manager to make that request! NW Nicole W. Business Development Information Technology and Services Used the software for: 1-2 years ### "Why Not INFIMA?" July 15, 2020 5.0 Recommend 100% of the time. Pros The agility of the Infima team to not only meet my requests but exceed my expectations every time. The software itself is easy to use, intuitive for all, and the reporting is excellent. Cons Just getting the name out there. With some established players in the space, getting the internal buy in. Review Source NF Nathalia F. sales Information Technology and Services Used the software for: 1-2 years ### "INFIMA ROCKS!" July 15, 2020 5.0 Our overall experience is FANTASTIC! Pros INFIMA is easy to use and requires no upkeep. Its everything you need bundled into one package. Their support team is very responsive. If there is ever an issue/concern or if I every have questions they are on it immediately. Cons One flaw we found in the software is that courses progress on a company level and not individual level. It would be convenient to have the choice, because we are noticing less participation if the course is not rolled out on a regular basis to all employees. Review Source DL Dennis L. Tier 2 Project Team Information Technology and Services Used the software for: Less than 6 months ### "Easy setup and great support" November 9, 2021 5.0 Pros Infima was easy to setup and deploy to clients. Training isn't too long (approx 10 mins per course). Customer support with \[SENSITIVE CONTENT\] has been awesome! He is always willing to help out or answer any questions I have. Cons Exempting users is time consuming due to how the page refreshes and sorts. Reason for choosing INFIMA Ease of use and deployment Review Source Response from INFIMA November 12, 2021 Thanks Dennis! We hear your feedback and will share your encouraging words with \[SENSITIVE CONTENT\], too! TR Timothy R. Managing Partner Information Technology and Services Used the software for: 1-2 years ### "Easy and effective solution to training employees to be mindful of phishing " July 15, 2020 5.0 Great to work with, well managed, and staying ahead of industry phishing issues. Pros The tool is largely intuitive, but when questions do come up there are multiple ways to contact the Infima team and they respond very quickly. Cons We have at times seen the training alerts go to spam or junk even after white listing protocol. The problem appears to be at the user device level, but it does impact a small minority of users. Review Source CV Calvin V. COO Information Technology and Services Used the software for: Less than 6 months ### "Automated and easy setup" May 6, 2021 5.0 Pros Easy to use and set up. It makes our lives easier not having to manage it constantly. I've already recommended it to several companies and our software distributor so they are really interested as well. Being able to add users automatically and have a new company set up within 10mins is great. At first we thought the fully automated process would be a problem but not having to manage it and launch campaigns constantly has saved us time and still gets the job done. Cons Reports could be a bit better or able to be generated on the fly. Alternatives considered [PhishER](https://www.capterra.com/p/229206/PhishER/) Review Source Response from INFIMA May 10, 2021 Thanks Calvin! Love your Partnership! We'll keep improving to make your experience a delight. JC Justin C. Sr. Business Development Manager Information Technology and Services Used the software for: 2+ years ### "Amazing Cybersecurity Company" July 14, 2020 5.0 Absolute Raving Fan of Infima. Pros Cybersecurity Awareness Training is constantly providing new content and training users to be on the lookout for up to date, real time threats. Behavioral Testing is spot on! I work in IT/Cyber Industry and they got me. Cons No cons at all. Great company, great leadership and exceptional service. Reason for choosing INFIMA Expertise, Customer Service and Integrity. Review Source CS Chris S. VP, Managed Services Delivery Information Technology and Services Used the software for: Less than 6 months ### "Managed Services Gold Nugget" May 4, 2021 5.0 Great partners. Very active engagement. Professionally crafted material that represents us well with our clients. Would highly recommend INFIMA as a Security Awareness partner. Pros It is extremely simple to get your clients setup with INFIMA's Security Awareness Training program. When (infrequently) I have required assistance with setup/configuration, INFIMA has been readily available for support. Cons It's not so much a dislike, but rather a recommendation. It is important to be careful with timing when setting up new clients. Training notifications go out twice a month by default, and you want to make sure you don't send out a simulated phish BEFORE the training. Review Source EH Eric H. Director of Technical Services Hospitality Used the software for: 6-12 months ### "Infima trainging for better end user security" July 15, 2020 5.0 Fantastic. It has actually exceeded my expectations. Pros The training has been very effective. My end users are paying more attention, are more in tune with security, and pay close attention to emails. I really love the phishing emails they send to test the users. These are incredible and very, very real. I have seen several of them and unless you are paying attention and employee the techniques in the training videos you will be fooled. Cons Don't really have any. The service and support have been fantastic Review Source AL Adam L. Partner Legal Services Used the software for: 2+ years ### "Great Value and Strong Product" July 14, 2020 5.0 Great experience; very satisfied customer. Pros Ease of use, integration, and quality of product. Cons Would be good if they had more offerings for other related services. Review Source Similar Products Featured