# Page 2 | Finix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Finix the right Payment Processing solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/200202/Finix/reviews --- Finix 4.7 (42) [View alternatives](https://www.capterra.com/p/200202/Finix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Finix ## Showing most helpful reviews Showing 26-42 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Brad M. Manager Consumer Goods Used the software for: Less than 6 months ### "A breath of fresh air" August 1, 2024 5.0 Again, very good customer support team good portal great pricing Pros Very good on boarding team. Pricing is amazing next day of funding Cons There was a couple pieces of documentation I’m pretty sure every credit card company would require the same Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Better customer service, and a great pricing package Review Source Response from Finix Payments August 7, 2024 Hi Brad, Thank you for the kind words! We're thrilled to hear that you found our onboarding team to be very good and that our pricing and quick funding process met your expectations. We strive to provide exceptional service and value, and it's wonderful to know we're hitting the mark. If you have any additional feedback or need assistance with anything else, please don't hesitate to reach out! Thanks again for choosing us. LM Led M. President Computer Software Used the software for: 1-2 years ### "Best with flexible integration." May 2, 2024 5.0 Pros Processing payments w/ control, and plenty of options. Cons Nothing that i can think of as everything works great. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Finix Their onboarding process was supper simple, and assistance by the onboarding team were always great. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Simplicity in integrating the system with your saas, and best part is your getting assistance while talking to human in video call, rather than others where they only except messages from email. Review Source Response from Finix Payments May 8, 2024 Hi Led, Thank you so much for the 5-star review! We're thrilled to hear that you found our onboarding process to be simple and that our onboarding team provided great assistance throughout. Ensuring a seamless onboarding experience for our customers is a top priority for us, and it's incredibly rewarding to know that we hit the mark with you. Your feedback motivates us to continue delivering exceptional service and support to all our customers. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thanks again for choosing Finix! DM David M. Founder Internet Used the software for: Less than 6 months ### "Finix review from vertical ERP startup" April 30, 2024 4.0 Top notch experience because of the customer service and simplicity of setting up the product Pros Straightforward fee structure, simple setup, highly engaged and responsive customer support Cons The payments reporting wasn't intuitive at first, but the CS team spent time 1 on 1 with me to explain where to find everything I was looking for Reason for choosing Finix Cost and ease of implementation, training & support Review Source RE Robert E. Vice President of Operations Computer Software Used the software for: Less than 6 months ### "AVPMi Integration" May 2, 2024 5.0 Great collaboration with the onboarding team and tons of great information on the website that helps use the system. Pros The onboarding team was excellent! Product is easy to integrate and works well. Cons Nothing, I have yet to see anything to see that is not beneficial. Alternatives considered [TSYS Merchant Solutions](https://www.capterra.com/p/171166/TSYS-Mobile/) Reason for choosing Finix Partnership proposal was more beneficial Switched from [TSYS Merchant Solutions](https://www.capterra.com/p/171166/TSYS-Mobile/) Integration process was difficult and they did not have a backoffice portal for users to access. Review Source Response from Finix Payments May 9, 2024 Robert, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience collaborating with our onboarding team and that you found our API documentation to be a valuable resource for utilizing our system. Providing comprehensive support and resources to our customers is at the heart of what we do, and we're delighted to hear that you've had an excellent experience. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're always here to help! We appreciate your support! SP Sarah P. Owner Cosmetics Used the software for: I used a free trial ### "Try finix at least once" July 9, 2024 4.0 Pros I like that its easy to use and they offer a free trial. Cons It just takes a little learning and it's no problem! Review Source Response from Finix Payments July 15, 2024 Dear Sarah, Thank you so much for the positive review. We're thrilled to hear that you have enjoyed your experience with us. If there's anything else we can do for you, please don't hesitate to reach out! JG Joe G. Director Cosmetics Used the software for: Less than 6 months ### "Great fintech UX with awesome customer service and amazing value!" April 18, 2024 5.0 Far and away the best payment processor I have every worked with! Pros Finix made it easy to switch payment processors from one of the largest bank processors in just one day. Their UX is great and all the headaches of dealing with bank processors was gone in 24hrs. Also, everything easily integrated into our existing e-commerce tech stack. Their team is awesome to work with! Everyone at Finix is young and hungry and excited to be building something better. All of this, and they also offer maybe the best prices out there! Implementing Finix has allowed us to focus on growth and not view payment processing as a liability. Cons There was nothing bad but I have to write something here. Switched from [Elavon](https://www.capterra.com/p/183057/Elavon/) Big bank payment processors are slow and use outdated technology. Their back office is a mystery and they don't care at all about smaller clients. In fact nobody seems to know what anyone else is doing. Risk audits and hold backs arrive unannounced and it really is one of the greatest burdens on a quickly growing business. Meanwhile, other Fintech processors have poor customer service and don't always like to integrate into existing infrastructure. Review Source Response from Finix Payments April 24, 2024 Hello Joe, Thank you so much for your 5-star review! We are thrilled to hear that you've enjoyed your experience since switching over to Finix. We always strive to provide exceptional service and state of the art technology to our customers and we are delighted to know that Finix is the best payment processor you have ever worked with. We truly appreciate your support. Thank you for partnering with us! BW Benjamin W. Director of Operations Information Technology and Services Used the software for: 1-2 years ### "Finix Review" May 1, 2024 4.0 Pros Ability to report on the activity of our merchants. Cons Sometimes switching between payments/settlements/deposits can be time consuming. Would nice to reference each of the items at the transaction level instead of 3 clicks to get from payment to deposit. Review Source Response from Finix Payments May 3, 2024 Hello Benjamin, Thank you for taking the time to share your feedback with us. We truly value your input regarding the payments and deposits reports. Your experience matters to us, and we're committed to addressing this to ensure a better experience for you and all our customers in the future. We appreciate your support! JN Jeffrey N. Co-Founder Retail Used the software for: Less than 6 months ### "Modern cost-competitive payment processing" April 17, 2024 5.0 Pros They were very flexible about accommodating our marketplace account structure, provided us a competitive/transparent pricing, support our diverse product offerings, worked closely with us to ensure proper regulatory compliance, and have modern tech that improved our end customer experience. Cons Due to our marketplace account structure, we had to work with the Finix team on an extensive underwriting process but in the end this put us in a solid place for our compliance compared to other large legacy processors that don't really care so long-term a plus. Reason for choosing Finix More modern infrastructure than the large legacy providers Switched from [PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/) Initially switched due to cost but tech ended up being a material improvement as well Review Source Response from Finix Payments May 3, 2024 Hello Jeffrey, We're thrilled to hear about your positive experience and that our technology has not only met but exceeded your expectations! It's fantastic to know that you're saving money while enjoying the benefits of our upgraded technology. Thank you for taking the time to share your feedback and for choosing us. If you ever have any questions or need assistance, please feel free to reach out. We're here to ensure your continued satisfaction and success! Kameron B. Director of Strategy Computer Software Used the software for: 2+ years ### "Finix powers Beyond into enter the Short-Term Rental Payment Processing industry " June 8, 2023 5.0 Pros Over two years ago we decided to move forward with Finix as a partner. With one engineer at the time, we used the Finix Flex APIs in short order to start processing our own payments, replacing a traditional provider we used. Since then, the Finix product and customer success team have been stellar. My favorite thing about Finix is the fact it feels like Finix is a true partner that is invested in our success. They are available via Slack for the hundreds of questions our team has, they consistently release product updates with requests we specifically provide and help us strategize our long-term processing strategy. Cons This is less a con about Finix and more the greater payments ecosystem, but we've learned that often getting to the bottom of a specific transaction with traditional payfac can be difficult and time-consuming. When we onboarded two years ago, some of their documentation wasn't as thorough as we would have hoped, but I know that is no longer the case. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Finix Cost Review Source NS Nathalie S. Onboarding Manager Information Technology and Services Used the software for: 6-12 months ### "Nathalie Swann - Lunchbox Review" April 19, 2024 5.0 My experience has been awesome! Partners are super happy with the sign up process and how easy the platform is to use. Pros I love the customer service I get from Finix. Our internal rep., \[sensitive content hidden\], is super quick to respond to questions/escalation and even their support email is quick to respond and resolve issues. Cons I really can't think of much. Everything is very straightforward. Switched from [Worldpay for Business](https://www.capterra.com/p/154146/Payment-Processing/) Decision above my head - no idea! Sorry! Review Source Response from Finix Payments April 24, 2024 Hi Nathalie, Thank you so much for leaving us a 5-star review! We are thrilled to hear that you have had a great experience with our customer support, sign up process, and our platform. If you ever need anything else, feel free to reach out to us. We appreciate your support! VJ Valentine J. Member Computer Software Used the software for: Less than 6 months ### "Glad We Chose Finix!" February 23, 2024 4.0 Overall, we are happy we chose Finix. The onboarding process was smooth, we were able to quickly setup payouts using the API documentation provided and the support team has been phenomenal, especially \[sensitive content hidden\]. We had some hiccups along the way, but \[sensitive content hidden\] was very transparent, attentive and responsive. We will definitely recommend Finix and refer other business partners. Pros The support team is absolutely amazing! They are professional, responsive and made sure our onboarding process went smoothly. Cons We had a few obstacles that could have been prevented with better communication upfront, but even in this case, the support team was there to help us overcome those challenges, every step of the way. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Trolley](https://www.capterra.com/p/197256/Trolley/) Reason for choosing Finix The product was more suitable than the others considered, the implementation time was faster and the support team was very helpful and knowledgeable. Review Source cO chrissy O. VP of Sales Hospitality Used the software for: 6-12 months ### "Finix Makes life easier" February 1, 2024 5.0 WE HAVE HAD A GREAT EXPERIENCE AND THEY WOULD BE HIGHLY RECOMMENDED Pros EASE OF USE, EASE OF SETUP AND ONBOARDING Cons I HAVE NOT FOUND ANYTHING YET THAT I DO NOT LIKE OR FIND USEFUL Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) EASE OF ONOBOARDING, SECURITY OF DATA AND TRANSACTION MONITORING Review Source ER Eli R. CPO Computer Software Used the software for: 1-2 years ### "Excellent payment processor and great alternative to Stripe" January 30, 2024 5.0 Pros Finix is incredibly easy to set up and use. It offers multitude of customization options and best in class support. For companies looking to monetize their payment processing, Finix is a great option. Cons I don't have any cons to share at this moment. Review Source JC Jolie C. Customer Success Manager Wholesale Used the software for: Less than 6 months ### "Good payment processor that needs some work but has a lot of potential" January 9, 2024 5.0 Pros Nice looking dashboard that is for the most part easy to navigate and understand. Card failure codes are more helpful than I have seen on other platforms. Helpful tools for onboarding merchants. Cons Setup and configuration could be easier and less dev specific. Searching for individual merchants can be cumbersome since search only works with their numerical IDs. How to resolve failed merchant applications could be made clearer. Finix customer support can also be very hit or miss. Some support agents seem to have very little experience while communication with more knowledgeable reps will often drop off completely with no explanation. Review Source SC Sophie C. Senior Product Manager Information Technology and Services Used the software for: 1-2 years ### "Wonderful people, great product" February 2, 2024 5.0 Pros Finix has been super collaborative with our team from the beginning, helping us stand up a differentiated option for payment processing for our industry really quickly. The people that work at Finix are fantastic -- always super friendly and helpful, knowledgable and quick to respond, and inclusive when having an event in San Francisco. We love working with Finix! Cons Because we offer our services through Finix, sometimes our product roadmap is limited by what Finix can offer, and we can sometimes have different priorities. The most critical needs are covered, and when this does come up, the Finix team listens to us and shares as much information as they can about next steps /plans. Review Source MY Michael Y. Support Team Lead Information Technology and Services Used the software for: 1-2 years ### "Easy to maintain and great support" February 9, 2024 5.0 Pros Finix's customer service has made navigating the setup and maintaining simple! Cons Without their support it would be challenging to navigate the proper steps. Review Source JF Justin F. Data Analyst - Book Keeper Logistics and Supply Chain Used the software for: Less than 6 months ### "Finix has been a pleasure" January 31, 2024 5.0 It's been great, they've delivered on everything that Ive needed and have been persistent in following up. Pros Great Customer Service Can do everything you need, they aren't reliant on any other companies Trying to understand and help your company. Cons So far nothing. We had some issues switching UI's when they updated but that was just end of year and typical process change. Reason for choosing Finix They couldn't deliver on what had been promised, but also just took soo long to get back to me. Nobody had answers. Review Source Similar Products Featured