# Alessa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alessa the right Compliance solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199987/Alessa/reviews --- Alessa 4.3 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Alessa Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews GH Gene H BSA / AML InvestigatorBanking, 501 - 1,000 employeesUsed the software for: 6-12 months. “The quality of the product and training that is being provided has expanded my knowledge in the day to day activities including filing of SAR's, Beneficial Ownerships, the AML Screening process and programs. “ June 11, 2020 ES Edward S Gerente de Auditoria ContinuaBanking, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “some frequent errors of the app that difficult the work sometimes.“ July 6, 2020 RB Rory B Data Strategy ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Alessa is an excellent tool which has made its name in the Financial industry as an all-encompassing Anti-Money Laundering solution.“ May 12, 2020 Medline M Full Stack Web DeveleoperInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The best part of implementing Alessa had to be dealing with their customer service. If I had to choose a word to describe them it would simply be phenomenal. “ June 3, 2020 NL Natalya L General ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Flexibility of workflow configuration, nice intuitive design“ May 14, 2020 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashwini S. Senior Data Analyst Financial Services Used the software for: 2+ years ### "Cutting edge software" May 15, 2020 5.0 I have worked in Alessa for over five years. What I loved about the company is that it has strong culture with great values. The company takes effort to discuss with employees their personal as well professional challenges. Pros Ability to identify and take actions on the flaws or loop holes in the business process and further improve it. Cons Every software needs new features. The development team is constantly taking feedback and new user stories to improve the experience and usability. Review Source Response from Alessa May 21, 2020 Hi Ashwini, We appreciate the review! Understanding the customer's business process is an integral part of the process; thank you for highlighting it as a pro. Like any other software, there is always more features that we want to add. We very much depend on people like you to understand the requirements and prioritize their implementation. Thanks again! CS Christian S. Head of Finance Education Management Used the software for: 1-2 years ### "Saves a lot of manual working time due to automatic business processes!" June 25, 2020 4.0 Overall, this software allows us to perform significantly more controls than would be possible manually. Thereby, we significantly improved our compliance and risk management system for accounting and taxation issues. Pros This software is easy to learn and use for all responsible employees in the company (in particular employees in our accounting department). So we didn't need to spend much money for user trainings and could start very soon. Furthermore, we saved a lot of working time since implementing this software due to changing many data checks from Manual to automatic. Cons Fine tuning of the controls was hard work and it took a lot of time to customize all attitudes to our business specifications. But after this fine tuning was done it works very well and we got the spended time back due to the pros of the automatization process. Reason for choosing Alessa We needed a more standardized and automatic solution with regular and revision-proof controls. Review Source Response from Alessa June 26, 2020 Thank you for the detailed review, Christian! We appreciate learning how Alessa allowed you to automate some of your processes and saves time for your employees. It is also very interesting that Alessa allowed you to implement more controls and significantly improve your compliance and risk management for accounting and taxation issues. Thank you for being a customer and providing your perspective on how Alessa helps your organization! LB Leigh-ann B. Manager, AML Investment Management Used the software for: 2+ years ### "NEXT LEVEL TRANSACTION MONITORING SOFTWARE" May 19, 2020 3.0 ALESSA HAS ADDED SO MUCH VALUE TO MY TEAM'S ABILITY TO EFFECTIVELY MONITOR TRANSACTIONS AND TO ASSURE OUR STAKEHOLDERS THAT WE HAVE OVERSIGHT OVER ALL TRANSACTIONS. Pros ALESSA IS USER FRIENDLY AND THE CUSTOMER SERVICE IS EXCEPTIONAL. Cons VOLUMINOUS ALERTS ARE BEING GENERATED AS THERE ARE MULTIPLE ALERTS PER TRANSACTION. ALSO, WOULD BE PREFERABLE TO SELECT A CLIENT AND ADDRESS THE ENTIRE RANGE OF ALERTS AT THE SAME TIME. Review Source Response from Alessa May 28, 2020 Hi Leigh-Ann! Thanks for the great comments! We are so glad to hear that you are able to effectively monitor and oversee all your transactions. With regards to your comment about the number of alerts and how to group them, I think you will be happy with the newest Alessa release. Our team in your region (we think they are fantastic too!) is going to reach out to you. Leigh-Ann, thanks again and it is a pleasure to have you as a customer. RB Rory B. Data Strategy Consultant Information Technology and Services Used the software for: 2+ years ### "Alessa as a Continuous Monitoring Solution" May 12, 2020 4.0 Alessa is an excellent tool which has made its name in the Financial industry as an all-encompassing Anti-Money Laundering solution. The tool looks to adapt to the many changes across different regulations and they have a team that are committed to serve the customer's needs. Pros In the software it allows you develop monitoring processes fully customizable to your needs. It is data-driven and contains capabilities for creating an automated ETL as well as workflow management for handling various scenarios. Cons The software does require quite a bit of set up and consultation prior to initial use, this is necessary for the customized experience. Review Source Response from Alessa May 13, 2020 Hi Rory, Thank you for the feedback! Being a highly configurable, data-driven software is a must for Alessa since we work with so many types of financial institutions and corporations. Thank you for acknowledging it as a strength of our solution. You are right in that the solution does require set up and consultation prior to initial use. But like you said, that is necessary in order to get a solution that is customized to a customer's needs. Rory, we appreciate your feedback and we look forward to continuing to work with you. MF Michelle F. Assistant Manger Banking Used the software for: 2+ years ### "Great AML tool" February 23, 2021 5.0 My overall experience however has been a positive one as Alessa/Caseware provide excellent customer support Pros Alessa helps my organisation detect high risk entities and activities early by creating alerts to be reviewed based on the parameters set. Cons Sometimes is moves a bit slow and presents with error messages. I have reported this on many occasions Review Source Response from Alessa February 26, 2021 Hi Michelle, Thank you for the review and we are thrilled to have you as a customer. We are glad to hear that our solution is able to alert your organization of high risk entities and activities! I am sorry to hear that sometimes the software is a little slow. We are continuously making enhancements to the product to improve the customer experience so your feedback is very helpful. Thanks again! Medline M. Full Stack Web Develeoper Information Technology and Services Used the software for: 6-12 months ### "Simple Solution for preventing fraud" June 3, 2020 5.0 We have implemented Alessa for several retail clients. This software integrates with other existing systems to find fraudulent activities. Our clients love the fact that they can carefully screen and monitor ongoing transactions. Pros The best part of implementing Alessa had to be dealing with their customer service. If I had to choose a word to describe them it would simply be phenomenal. I had a minor issue implementing this application for one of the retail clients, but technical support was able to assist me and swiftly solve the issue. Cons To be quite honest I have yet to hear from any of our clients regarding any negative issues. Review Source Response from Alessa June 18, 2020 Thank you for the review, Medline! We are very glad to hear that the support team was able to provide you with the assistance that you needed. We agree with you that retail companies like being able to screen and monitor all ongoing transactions to look for fraud. Reducing losses due to fraud goes a long way to help with profitability. Thanks again for the review! CM Camisha M. Assistant Manager, Group Compliance Financial Services Used the software for: 2+ years ### "Screening Function" May 7, 2020 4.0 Pros The new screening function is very useful especially for payment screening. Cons I miss the ability to build a query based on user and work items. Review Source Response from Alessa May 28, 2020 Hi Camisha, Thanks for the review! We are glad to hear that the screening function in Alessa is working well for your organization. I spoke to our team about the query feature and they made note of your request. They are going to look for an opportunity to bring it back or provide an option that allows you to have the functionality that you miss. Thanks again for taking the time to let us know what you think about our product! OB Oxana B. Head of Internal Audit Logistics and Supply Chain Used the software for: 2+ years ### "Experiences with CaseWareMonitor (Alessa)" June 30, 2020 3.0 Pros automation of controls, Time savings through the automated controls quick correction of abnormalities Cons I missing a manuel in german own further development is complex Review Source Response from Alessa July 6, 2020 Thank you for your review, Oxana. When used for automated controls monitoring, Alessa can indeed save time and allow organizations to correct any abnormalities. Our distributor in Germany should be able to assist you with your inquiries - do let us know if you need further assistance. Thank you again for your feedback! Maik H. Head of Internal Audit Real Estate Used the software for: 2+ years ### "useful helper for complex analyses" June 29, 2020 4.0 We have been satisfied with the effectiveness of Alessa for several years. Pros TAG Immobilien AG mainly uses Alessa to detect duplicate payments and duplicate vendor master data. Posting journal and master data are managed in an SAP system. The stored algorithms work well and deliver anomalies which are then checked further. We are satisfied with the results. Cons The design options for the own dashboards could be more extensive. Review Source Response from Alessa June 30, 2020 Thank you for the review, Maik. We are glad to hear that Alessa is able to help your organization detect duplicate payments, duplicate vendor master data and other anomalies. Other organizations have found this to be a powerful capability to reduce revenue losses and financial fraud. Thank you for sharing your perspective on why you have been satisfied with the effectiveness of Alessa for several years! MB Monique B. Compliance Officer Financial Services Used the software for: 2+ years ### "Alessa Is the best" July 16, 2020 5.0 Transaction monitoring & screening Pros Alessa is an efficient tool that has allowed us to detect & report unusual & suspicious activities Cons The software is pretty user friendly. NO additions at this time Review Source Response from Alessa July 27, 2020 Thank you for the review, Monique! We are thrilled to hear that you think Alessa is easy to use and is an efficient tool that has allowed you to detect and report unusual and suspicious activities. Thanks again for your review! MR Maxime R. FREELANCE Computer Software Used the software for: 6-12 months ### "un logiciel fiable de surveillance" April 30, 2023 5.0 Je travaille en étroite collaboration dans le secteur bancaire et je suis amené à utilisé Alessa. Je trouve que nous avons amélioré notre système de conformité et de gestion des risques pour les questions comptables et fiscales. Donc que du positif !!!! Pros Alessa prévient en cas d'anomalie ou de fraude . Je dois dire que ce logiciel lutte contre le blanchiment d’argent. Alessa vous permet r des processus de surveillance entièrement personnalisables selon nos besoins . Alessa aide mon organisation à détecter rapidement les entités et les flux à haut risque grâce à des alertes. Cons Parfois un peu lent et présence de message d’erreur . rien de bien grave Reason for choosing Alessa ce sont mes clients en tant que freelancer qui l'utilise. je dois dire que je suis amené a utiliser d'autres logiciels dont la fonction est identique et j'avoue qu'Alessa est un logiciel de pointe ! Review Source NZ Nelson Z. Auditor Financial Services Used the software for: 2+ years ### "Excelente Opción Alexa" May 29, 2020 5.0 Nos ha permitido dar seguimiento y llevar tiempos en cada fase del proceso, lo que nos permite mejorar la oportunidad y calidad de lo que hacemos. Pros Permite un seguimiento al flujo del proceso, cuanta con elementos gráficos que facilitan la toma de decisiones y facilita la operativa de forma organizada. Cons La utilización de los procesos de envió y recepción de las alertas por medio de correo electrónico institucional. Reason for choosing Alessa Cumplía con las necesidades de la organización, por el precio y se adaptada perfecto con el motor de base de datos ya existente. Review Source Response from Alessa June 2, 2020 !Gracias por el comentario Nelson! Nos alegra escuchar que Alessa les ha ayudado a automatizar los procesos de negocio, a facilitar la toma de decisiones y a mejorar las operaciones. Al parecer esta teniendo un problema para conectarse a su servidor de correo. Dado que hemos podido establecer conexion con servidores de correo en otras organizaciones, creemos que podria tratarse de un problema local. Nuestro equipo le contactara para determinar si podemos ayudarle a diagnosticar la causa. !Gracias de nuevo! GQ Gabriela Q. Jefe de Auditoria Retail Used the software for: 6-12 months ### "Alessa" May 29, 2020 3.0 Alessa nos permite tener visibilidad de lo que está pasando en los procesos de negocio y poder aprender del comportamiento del negocio para realizar auditorías mejor enfocadas. Pros Lo que más valoramos de la solución que tenemos con Alessa es la automatización que logramos para monitorear controles de procesos de negocio y tener alertas cuando dichos controles tengan un comportamiento inusual. Cons El tema de estadísticas debe ser mejorado, la cantidad de datos que Alessa genera permite analizar patrones de comportamiento de las alertas que sin duda aportaría muchísimo valor a los usuarios de la herramienta. Review Source Response from Alessa June 3, 2020 !Gracias por su comentario Gabriela! Nos alegra saber que estas viendo los beneficios de la automatizacion de los procesos de negocio y que eso les permite aprender del comportamiento del negocio para realizar auditorias mejor enfocadas. Algunos de nuestros otros clientes tambien han conseguido los mismos resultados. Con respecto a tu necesidad de mas estadisticas y de mayor profundidad, un miembro de nuestro equipo te contactara para ver si los reportes con los que Alessa cuenta asi como la capacidad de crear otros personalizados utilizando SQL Server Reporting Services podria ayudarte a obtener los resultados deseados. Tambien tenemos nuevas capacidades para generar visualizaciones y tableros de control directamente desde los datos almacenados en Alessa que podrian interesarte. !Gracias de nuevo! SC Stephanie C. Analyst Banking Used the software for: 1-2 years ### "good support" October 14, 2020 4.0 Overall it has been a good experience. The support team is great. Pros Anytime we have had an issue with it being down or slow the response has been very quick and the issues are resolved quickly Cons There is some functionality that is not possible with Alessa. Review Source Response from Alessa October 15, 2020 Thank you for the review, Stephanie! We are glad to hear that you find that our support team is knowledgeable and quick to resolve any issues. We are always willing to help! tS tanya S. Compliance Analyst Banking Used the software for: Less than 6 months ### "Tanya's Review" May 7, 2020 5.0 The team I work with, \[SENSITIVE CONTENT HIDDEN\] have been absolutely amazing every step of the way! Pros Extremely user friendly. Data is always there and extremely easily to navigate and use the tool for transaction monitoring. Cons Some faults in sending over files and them getting uploaded but some details missing. Does not have Regulatory Reporting yet. Review Source Response from Alessa May 13, 2020 Hi Tanya, Thank you for the kind words! We are delighted to have Zero Financial as a customer and we are very much enjoying working with you. Glad to hear that you too find our solution extremely easy to navigate and that our transaction monitoring functionality is working for you. I have checked with our team and they are going to reach out to find out more about the file issues you mentioned. I also double-checked that the regulatory reporting capability is being prepared for deployment at your organization. I am sorry that the wait has been longer, but we will have it for you soon. LM Lesley M. CIO Insurance Used the software for: 1-2 years ### "Alessa for Exception Reporting" May 11, 2020 3.0 Pros Graphical interface for Dashboard, easy enough to understand. Cons Implementation timeline extremely long, User training now clear. Review Source Response from Alessa May 13, 2020 Hi Lesley, Thank you for your review! I am glad that you too like our dashboards and are able to get insights from them. I am very sorry to hear that you were not satisfied with the implementation timeline of the project. Implementation times can vary for a number of reasons and it can be very frustrating to work through these technical difficulties. I had a conversation with the implementation team and I understand that discussions around a way forward remains a priority to them. We appreciate your feedback, Lesley. We hope that you will be satisfied with the solution very soon. YG Yvette G. Compliance Analyst Banking Used the software for: Less than 6 months ### "Manual Scanning of Individuals and Entitities" May 26, 2020 5.0 I am quite comfortable with the new features and guidance received from my training. Very user friendly. Pros Information is now real time. Graphics are awesome. More user friendly. More intrinsic Matches. No longer we have to input a reference number. One is created for you. Matches produced. A feature to remove the matches you think in your view are way ward matches and false positives Cons I have nothing negative to say about this software. Review Source Response from Alessa May 28, 2020 Thanks for the review, Yvette! You have touched on so many of our features. Very pleased to hear that you find some of our latest sanctions screening features user friendly and that it has simplified your work. Thanks again for the detailed review. GH Gene H. BSA / AML Investigator Banking Used the software for: 6-12 months ### "Training Review" June 11, 2020 4.0 Pros The quality of the product and training that is being provided has expanded my knowledge in the day to day activities including filing of SAR's, Beneficial Ownerships, the AML Screening process and programs. Webinars specifically are kept to a minimum in order to allow viewers to still keep up with daily work activities. Cons The integration process was completed before I began. Thusfar I have not experienced and "cons". Review Source Response from Alessa June 15, 2020 Glad you are enjoying our webinar program, Gene. Thank you for being an Alessa customer and providing a review! GS Gavin S. CEO Computer Software Used the software for: 2+ years ### "Top rate Continuous Monitoring Solution" May 14, 2020 4.0 Pros How easy it is to use and also review exception. The grid is just like using excel. ALso the workflow. Basically it just works as it should which is great Cons No much in terms of dislikes - I would like some more simple screens (less clicks) Review Source Response from Alessa May 19, 2020 Hi Gavin, Thank you for the kind review. We are glad that you find Alessa easy to use, that it works as it should and there isn't much that you dislike. Simplifying screens is a continuous activity for our development team and we agree with your that less clicks is best. Thanks again! NL Natalya L. General Manager Information Technology and Services Used the software for: 2+ years ### "Great solution for Continuous Control Monitoring" May 14, 2020 5.0 Pros Flexibility of workflow configuration, nice intuitive design Cons No multi-tenant version, time-consuming to implement and upgrade for multiple customers Review Source Response from Alessa May 19, 2020 Hi Natalya, Thanks for the review! We are glad to hear that you like our workflows. You are also in good company with other customers who find the design intuitive compared to other options. With regards to deployment time, our partnership with Microsoft Azure is changing how we implement and upgrade our cloud solution. It will be a lot less time consuming. Thanks again, Natalya! ES Edward S. Gerente de Auditoria Continua Banking Used the software for: 2+ years ### "Review for Alessa" July 6, 2020 3.0 first time using an app like that Pros Easy to use, and i just need to set it up 1 time Cons some frequent errors of the app that difficult the work sometimes. Review Source Response from Alessa July 15, 2020 Thank you for the review, Edward! We are glad to hear that you find the product easy-to-use. We hope that as you continue to work with the product, you will discover some of the other benefits it offers. Thanks again! oW otto W. Treasury manager Research Used the software for: 2+ years ### "Comments" June 9, 2020 4.0 Pros Easy to use. Most functions are intuitative Cons No export function. cannot manipulate info. Review Source Response from Alessa June 16, 2020 Thanks for the review, Otto! We are glad to hear that you find Alessa easy to use and that most functions are intuitive. A member of our team is going to contact you to learn more about what kind of data you are trying to export. We might have a solution for you. Thanks again! AZ Alicia Z. Client relationship specialist Banking Used the software for: 2+ years ### "Manageable " November 22, 2020 5.0 Managed with great ease. Pros The product is remarkably Easy to use. Effortless. Great tool. Cons I haven’t encountered a feature I dislike as of yet. Reason for choosing Alessa Price Review Source Response from Alessa February 26, 2021 Thank you for your feedback, Alicia! AS Archana S. Senior Financial Analyst Financial Services Used the software for: I used a free trial ### "Alessa life made simple" May 8, 2020 5.0 none Pros its very simple and quick helps a lot in making our work simple. Cons So far the software works great, except few times it gets stuck Review Source Response from Alessa May 28, 2020 Hi Archana, Thanks for the review! Very glad to hear that you too find our software simple and quick. At times the software can seem a bit slow but I am glad that it has not diminished the value you see in our solution. Thanks again! KW Kelley W. BSA/Fraud Officer Banking Used the software for: I used a free trial ### "Ease of Use with Webinars" June 9, 2020 5.0 I have used Alessa several times for webinars and it is very easy to get started and manuever. Pros Alessa is very easy to use for those of us who are technically challenged in today's technical world. Cons There was nothing about Alessa I did not like. Review Source Response from Alessa June 15, 2020 Glad you find our product easy to use and that you are enjoying our webinar program, Kelley! Similar Products Featured