# MRI Commercial Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MRI Commercial Management the right Commercial Real Estate solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199962/MRI-Commercial-Management/reviews --- MRI Commercial Management 3.7 (31) [View alternatives](https://www.capterra.com/p/199962/MRI-Commercial-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MRI Commercial Management Ease of use 3.6 Customer Service 3.6 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH DeAnn H. Controller Construction Used the software for: 2+ years ### "Controller" August 11, 2016 3.5 Pros Best is how the product components work together. A great flow. Great reports and can be designed. Great help line. Works well for all types of commercial and residential. Cons Not the best user friendly program. Vendor they continue to raise the prices each year and with demands to upgrade hardware. Not workable for a small business. Review Source KB Karen B. Retail Used the software for: ### "Karen Blake loves MRI!" October 24, 2014 4.5 Pros I love the fact that MRI cares about how each of their clients use their software and are continuously working on making changes to keep up with our ever changing needs. But above that, they know my needs are always changing (sometimes daily) and they couldn't possibly keep up with that, so they provide tools that allow me to make changes myself. I am extremely impressed with the latest module we implemented (Budget & Forecasting), and I can't wait to get my hands on Version X. In my opinion, MRI is on a great path, and I am so excited to be a part of it. Cons The fact that I have to pay for it is the only thing I can think of. Review Source SV Shruthy V. Data Analyst Retail Used the software for: Less than 6 months ### "Software for Property Management" November 7, 2017 4.0 Pros \* Flexibility \* Ease of use \* Application is available in modules, allowing you customize \* MS SQL database on back end Cons \*poor customer service \* No SLA and OLA for problem resolution \* Too many third party vendor involvement Review Source TH Terri H. Construction Used the software for: ### "MRI 4.5.0 Review" October 23, 2014 4.0 Pros I am very happy with this release 4.5.0 and have not had any major issues. I would recommend this to anyone who is dealing with commercial real estate. I would not recommend the web product at this time due to the accounting issues. Cons The web version is not accounting friendly. We accountants have continued to use the Windows version instead of Web, but our field is using Web. I can't wait for these issues to get corrected! Review Source RS Roy S. Construction Used the software for: ### "MRI CM worth the time & effort" October 27, 2014 4.0 Pros MRI has been great to work with and fairly responsive to problems. Once setup is done, the process is fairly quick and easy to use. Cons My main concern has been communication. As we first started to implement the product, there was not sufficient communication. However, it improved as we continued the process. Review Source AD Angela D. Property Manager Construction Used the software for: 2+ years ### "Overall Positive" September 22, 2016 3.5 Pros Best combination of product and price. I like that they continue to innovate and improve the product. Cons Their new web version launched does not have all the capabilities of the original "windows" version so we are now logging into two different formats depending on the function needed. Review Source AV Allison V. Director of Marketing Construction Used the software for: 1-2 years ### "Powerful software, poor implementation and customer support" May 6, 2018 3.0 Pros MRI is clearly a powerful tool and offers a lot in the way of reporting and commercial lease management. With proper implementation, it could be ideal for our business. Cons Unfortunately, our team has found the MRI reps to be extremely slow to respond and even completely unresponsive at times. They promise the world in customization but are not responsive when it comes to the actual implementation and ongoing customer support. Review Source KR Kelly R. Construction Used the software for: ### "MRI Commercial Web survey results" November 6, 2014 3.5 Pros I like that they are continuing to improve the product and hopefully give us everything we need. I like that they give you upgrades without having to make it yourself, and I definitely like that they changed MRI web so that it was more commercial focused versus residential. Cons When we purchased and went live with the product, we were promised things that the software didn't have. I believe that was in the hopes that it would have that eventually. Review Source AG Adrienne G. Construction Used the software for: ### "MRI user since 1999" October 28, 2014 3.0 Pros I find the software intuative and easy to use. Cons I struggle anytime I discover a problem. Customer service often returns "We can't recreate the problem" despite my ability to recreate it a lot. I've also found the web product to be basically unusable for our organization at this time, due to the extensive number of known IRs. Review Source IS Ingrid S. Construction Used the software for: ### "MRI for Retail Real Estate Management" October 23, 2014 3.5 Pros MRI is the best software for handling the very unique management of retail real estate. They integrate with a ton of partners and provide an API toolkit to make sure we can handle whatever requirements arise. They also have a great user community. Cons They have been a little slow to integrate all the components together. Review Source AJ Andrea J. Senior Accountant Commercial Real Estate Used the software for: 2+ years ### "Good, but not great" June 4, 2025 3.0 Overall, I think it is a good product. Good, but not great. It worked very well when we were smaller but as we grew, it didn't feel like the software grew with us. Pros I loved the report batching. The reports were aesthetically pleasing and required little manipulation before being able to be published Cons The software felt clunky. I felt like I could only best use it when actually logged into a laptop. I didn't feel like the "on the go" functionality was there. It did not always interface with some of our other products well. I think that caused the productivity to suffer because we spent to much time making it work Review Source KH Kathleen H. EVP Finance Real Estate Used the software for: 2+ years ### "Solid software" April 24, 2025 4.0 Generally speaking, a good software company, they have been around for a long time and are likely to be around for a long time to come. It seems like property management software shifts every 10 - 15 years. in the early 2000's, MRI was the software to beat in the CRE space. Pros The user interface is very friendly. This is an SQL based program and the file structure is very organized making it easy to write queries. Cons We stopped using MRI in 2018 because the software didn't seem like it was getting updated as frequently as competitors. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing MRI Commercial Management When we chose MRI, they had better offerings than Yardi and better pricing. Review Source MF MIchael F. Network Administrator Real Estate Used the software for: 2+ years ### "Was a steady and solid software." December 25, 2024 4.0 We utilized quite a large suite with them from MRI Financial to tenmast to tendocs. Pros Support was very quick to get back to you when you were in need for an end user. Cons Support for the citrix environtment was on MRI side vs on our side so we had to open tickets instead of allowing us tojust help an end user. Switched from [Happy Property](https://www.capterra.com/p/145455/Inspector/) More features and promised features that we would unlock or have in the future. Review Source Jasmin K. Consultant Information Technology and Services Used the software for: 2+ years ### "MRI software" November 14, 2022 4.0 Pros \- Easy to use navigation- Web and windows version available - Report development and easy to query- User access and role defined Cons \- Interface can be bit batter- SQL and development can be further expanded to web-version as well. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Review Source JS Jamie S. Senior PM Real Estate Used the software for: 1-2 years ### "Terrible product. STAY AWAY!" November 29, 2023 1.0 Horrible. We have spent more than $100k on this rubbish product that has cost us business. Our auditors have huge issues with it. Stay away! Pros Getting the contract canceled and getting away from this product Cons Terrible product. You need a masters degree to use it and their support is nowhere to be seen. Switched from [RestApp](https://www.capterra.com/p/252690/RestApp/) sales people who were false and misleading their customers and product Review Source KV Kirk V. President Real Estate Used the software for: 2+ years ### "Terrible product design, full of bugs, terrible customer service and deceptive fraudulent sales prac" April 27, 2023 1.0 Very poor experience. The company is unethical Pros None. All representations of the company are deceptive Cons Full of bugs, terrible customer service. The programs do not provide useful end product . Reason for choosing MRI Commercial Management My company was fraudulently represented capabilities, pricing and terms of purchase. Review Source PB Porter B. CFO Construction Used the software for: 6-12 months ### "The software is poorly designed and difficult to learn. " March 21, 2018 1.0 Although the list of features is lengthy, they do not go together well. General ledger is very old style and data entry needs a lot of attention. Consistent charges for assistance hurt the value proposition. Not a well developed program. Pros Customer support is fairly well done. They generally understand the issues and return calls promptly. Cons The basic design for the software is old and goes back to the 1990’s. Ease of use suffers User interface is weak, often doesn’t follow Windows standards, and needs attention Features often seem to be a “tack on” to the basic program Many listings are organized by key code, not description, so you have to remember what codes mean. Ongoing charges for assistance, necessity to write your own reports or get charged to have them written. Weak sorts and filters on current reports. It is hard to learn, hard to use, and it is a big struggle to get anything done. Help is not tied to a given control, but rather to the help manual in general. There is little or no onscreen or popup help available. The program is a monolith, with no instances of excellent design. Review Source VJ Victoria J. Assistant Director of Property Management Construction Used the software for: 2+ years ### "We use MRI Software Daily for Tenant and Accounting needs" July 20, 2017 5.0 Pros The product now has an online platform that makes it a lot easier to search, navigate etc. MRI has come a long way to develop a great product. Cons If you want something customized it will cost you, I wish they were able to assist their current customers more in providing reasonably priced modications. Review Source SM Samy M. Senior Financail Analyst Used the software for: 2+ years ### "Easy to use and great interface between user and system" February 6, 2019 5.0 Pros Easy to use and flexible, customizable in all modules and custom reports layout. Very user friendly. One of the best software in the Realestate. Cons Only good for Realestate investment or property management related company but not so much for other industries. Review Source DP Daniel P. Accounting Analyst Real Estate Used the software for: Less than 6 months ### "Professional product!" January 23, 2020 5.0 The team at MRI has been nothing less than exemplary!! Extremely patient and very knowledgeable of their software. Pros The flexibility of and ease of use. The navigation of the software is quite amazing ! Cons Nothing so far !! We just acquired the software , but we anticipate NO problems!! Alternatives considered [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) Reason for choosing MRI Commercial Management More user friendly Review Source AA Amy A. Construction Used the software for: ### "MRI CM software" October 23, 2014 3.5 Pros The additional modules available add a lot of value to the product (i.e. Executive Dash, Leaseflow, Tenant Connect,etc.). Cons I dislike the older UI and too many clicks are required to get to the screen you need. It has poor design function in the interface altogether. Review Source CR Christopher R. Construction Used the software for: ### "MRI meets our company's needs" October 21, 2014 4.0 Pros Both the Windows and web versions of the program are easy to navigate. The report formats are easy to read and are easy to find. Cons The dashboards are limited, and the graphs displayed on the web do not print directly. They have to be copied and pasted. Review Source CS Christina S. Construction Used the software for: ### "Some bumps along the way but in general meets my needs" October 28, 2014 3.0 Pros From my understanding, the company has regrouped the programmers to physically work closer together, which is resulting in greater improvements to the software functionality. Cons Some of the software can be glitchy and difficult to navigate through. Review Source KC Kevin C. Construction Used the software for: ### "MRI 4.1 review by an App Engineer" October 20, 2014 4.0 Pros The product is extremely flexible for easy customizations. The vendor has very knowledgeable support personnel that work hard to find answers that aren't readily available. Cons The Windows product is clunky and throws vague errors. Review Source MW Mike W. Construction Used the software for: ### "Love MRI Product" October 26, 2014 4.0 Pros It's a great product with great customer support. Cons The price is kind of high, especially if you have many users. But I think the competitors offer about same price, if not higher. Overall, the package price is reasonable. Review Source Similar Products Featured