# Houzz Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Houzz Pro the right Construction Management solution for you? Explore 1086 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199689/Houzz-Pro/reviews --- Houzz Pro 4.3 (1086) [View alternatives](https://www.capterra.com/p/199689/Houzz-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Houzz Pro Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews Hallye N Operations ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 6-12 months. “Strong all-in-one platform for design professionals featuring 3D floor plans, mood boards, project management, CRM, invoicing, client portals, and the highly praised Clip Tool for sourcing products.“ March 30, 2026 DC David C OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The scanning software barely worked (maybe 10% of the time), and I received maybe 2 leads per month, most of which were low quality. When I reached out to customer service to understand the $4,000 charge, I got zero support or resolution.“ June 19, 2025 BP Bobbi P Office ManagerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Specifically, the intuitive design and extensive functionality have significantly streamlined my daily workflow, allowing me to manage projects with unprecedented efficiency and organization.“ November 7, 2025 CW Carter W OwnerConstruction, Self-employedUsed the software for: 6-12 months. “Invoicing doesn't work properly cant import or export templates for invoicing.“ February 11, 2026 BI Brandon I OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The ease of creating estimates with prebuilt templates and AI assistant makes the back-end process so much less time-consuming, allowing me to focus on the actual construction process.“ June 6, 2025 MD Mary D General ManagerArchitecture & Planning, 11 - 50 employeesUsed the software for: Less than 6 months. “Unfortunately, after a few weeks our team experiencing major production issues in HOUZZPro, we all made the decision to walk away from it. When I reached out to our support rep with the laundry list of documented evidence of the issues, she said she is unfortunately unable to cancel the contract because we are in a legally binding contract for ONE YEAR.“ June 3, 2025 MC Melinda C Founder CeoDesign, Self-employedUsed the software for: More than 2 years. “Everything is integrated from measuring scans, 3d modeling, selections, schedules and invoicing it makes it so easy to complete everything in one place.“ September 3, 2025 MH Megan H Owner - OperatorConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer service is in the gutter, they are not transparent when it comes to locking you into a 12 month contract, the program has features that they state work but when they don't work for you, rather than opening a case they just tell you that it isn't happening.“ February 6, 2025 ## Showing most helpful reviews Showing 1-25 of 1086 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phillip W. Interior and Exterior Design Services Construction Used the software for: Less than 6 months ### "Houzz Pro is a Go!" March 31, 2025 4.0 It has been a good experience thus far, and their support team has been quick to respond and assist with any issues encountered. Pros I like the 3d rendering software and its ability to populate directly into a quote for quick project estimations. The product clipper makes it quick and easy to add products to your selections board and quote out items that are not included on the houzz platform already, making it easy to sell anything you can source to your clients. It has a strong built in CRM to assist with clienteling and lead development. Cons API access should be added so that you can integrate external catalogs and systems into it for a broader range of selections and increased integration abilities. Alternatives considered [SketchUp](https://www.capterra.com/p/211798/SketchUp/)[Design Flex](https://www.capterra.com/p/218525/2020-Design-Live/) Reason for choosing Houzz Pro All in one solution with easy built in integrations and that I already use the home depot system which is built into this software. Review Source HL Hannah L. Director of Operations Design Used the software for: 2+ years ### "Houzz Pro Experience " August 14, 2025 5.0 We've had a great experience with Houzz Pro. It's user friendly, any technical issues are resolved quickly, and our clients appreciate the clean, professional interface. It truly serves as a one-stop shop for everything we need. Pros I love that Houzz Pro offers an all-in-one solution. From creating floor plans and mood boards to handling authorizations, purchase orders, and invoices - everything can be done within a single platform. It streamlines the entire process, making my workflow much faster and more efficient. Cons We invoice our clients twice - once before placing orders and again after the items have been installed. However, clients often get confused because both invoices share the same number. It would be really helpful if we could issue multiple invoices under a single authorization to avoid this confusion. Switched from [Studio Designer](https://www.capterra.com/p/217839/Studio-Designer/) We needed something that had a better interface. Review Source CW Carter W. Owner Construction Used the software for: 6-12 months ### "WORST- Do not use. No support" February 11, 2026 1.0 I would never use them again if i wasn't signed into a year contract. They promise you the world but their support is the worst. They charge for any support. The "account manager" assigned to you is always unhelpful and always booked out at least a week. Pros Ability to 3d scan locations. payment processing is easy and nice. I like integrations for alternative payment methods. Cons Contracts is a mess. Completely unusable. Support is a nightmare. Invoicing doesn't work properly cant import or export templates for invoicing. Promised the world but they don't live up to expectation. Review Source Response from Houzz March 9, 2026 Hi Carter, I’m very sorry to hear about your experience, and I appreciate you bringing this to our attention. I oversee our Global Client Success team at Houzz and would genuinely like the opportunity to look into this and help make things right. Unfortunately, I wasn’t able to locate an account based on the information provided in the review. If you’re open to it, would you mind reaching out to me directly with the business name or email address associated with your Houzz account so I can investigate further? I’d be happy to personally review the situation and see how we can help. Thank you again for sharing your feedback. Best, Nikki Ward Thomson RH Rob H. Owner CEO Construction Used the software for: Less than 6 months ### "Houzz for remodeling" August 1, 2025 5.0 Very positive so far. We are still in the fielding stage. Tracking field time is doable but we havent sorted through the details yet, \[sensitive content hidden\] will help with that. Same with selection boards and mood boards. Pros Efficiency and marketing value. The lidar scan technology and the ability to transfer that quickly into a 3d mockup and an estimate/contract is essential. \[sensitive content hidden\] has been awesome with the onboarding thing, helping us get comfortable with new software. I like that our guys in the fiend can see product codes, selection photos, and scope of work along with a ridiculously easy navigation capability. We are still working on the email templates, but that shows promise as well. Cons It's not always easy or intuitive to get things done. For example, converting a lidar scan to a 2d image so takeoff and estimate can be pulled from it, the estimating process is easy but miss just one step out of several and you can't recover. Alternatives considered [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Houzz Pro We looked at ten or fifteen different programs at least, settled on Houzz for CRM Switched from [Knowify](https://www.capterra.com/p/135791/Knowify/) ability to visualize end state. Knowify does a better job with field worker time managment and such but no CRM capability. We switched due to all the stuff that happens between lead and start work. Review Source Response from Houzz August 6, 2025 Hi Rob- Thank you for taking the time to write this thorough review of Houzz Pro! We are happy to hear that you are enjoying your experience so far and are working on making some improvements to time tracking soon! Thank you, Chloe Siegmann Head of Customer Success MB Michelle B. Owner Design Used the software for: 2+ years ### "It simplifies business!" July 12, 2025 4.0 I have used it for 5 years and it has helped save our business time. The price increase has been a negative for our business but hopefully I will be able to make up the yearly revenue. Pros That it is a platform for customers and business. I like that it has the features to make the mood boards, selections, and 3D. Cons There isn’t enough training on how best to use the software. It goes out often with problems and glitches. Alternatives considered [DesignFiles](https://www.capterra.com/p/179202/DesignFiles/) Reason for choosing Houzz Pro Ease to keep it all in one place and not switch everything over Review Source GP Geoffrey P. VP or Project Management - Partner Construction Used the software for: 6-12 months ### "Florida Construction Q3" July 31, 2025 3.0 Good communication, poor problem solving with the teams. I would like to have a timeline at least for when we expect the solutions Pros It's vast capabilities. The 3D Floor plan tool and the ability to create floor plans in the same app that I do my project management in. Cons These vast capabilities function horribly. The budget tool is way too basic. The takeoffs aren't linked with the associated estimate for live edits. The floor plans don't save as a PDF with any useful clarity. The estimating tool only lets you estimate based on $ / Unit Qty meanwhile I should be able to input the rate of production for that assembly and it spit out the $/Qty. There's a whole laundry list of what's wrong with the software and I'm quite preturbed I switched over to this software and it's so undeveloped Switched from [Procore](https://www.capterra.com/p/56250/Procore/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Procore was the last switch and needed something sompler because we're a new company and we don't do very large project yet Review Source Response from Houzz August 6, 2025 Hi Geoffrey- I am so sorry to hear about some of the frustration you are experiencing. We do not take this lightly and would love the opportunity to discuss your feedback directly. I will send you a note and am hopeful we can connect soon. Thank you, Chloe Siegmann Head of Customer Success RT Ray T. owner Construction Used the software for: Less than 6 months ### "DONT FALL FOR IT. " October 20, 2025 1.0 not enjoyable. started off good but once you really dig in you start noticing everything that is lacking. they present it all shiny saying look at all the stuff we offer then it falls flat once you realize none of the features are complete and every aspect is lacking. Pros 3d planner and being able to scan the room with my iPhone was nice. not to much more I liked or could say good about it. Cons every aspect of this program is lacking in some way. the 3d/layouts was very limited. payment processing was extremely slow and you have no control over it. no way to look at your actual subscription. you are limited on most everything. not very user friendly no one im management can seem to fix any issues its always someone else who does it but nothing is every done no value for what it costs. there is way cheaper options that are better no customization practically. just dont waste your time definitely dont fall victim to their marketing packages there are a huge joke. Switched from [Contractor Foreman](https://www.capterra.com/p/166113/Contractor-Foreman/) very complex and not easy to use. not user friendly at all and lacked alot of features. Review Source Response from Houzz October 28, 2025 Hi Ray, Thank you for your review and I am so sorry to hear about your experience. We take your feedback seriously and I would love to speak with you personally to see what we can learn from from your suggestions within our product itself or our support. Looking forward to hearing from you. Thank you, Chloe Siegmann Head of Customer Success JS Judith S. Principal Design Used the software for: 1-2 years ### "Basic User Transitioning from QuickBooks " June 30, 2025 3.0 I am still learning and transitioning. A little exasperating. Hopefully it will become easier to navigate. Pros Room scanning. Saves time, no physical measurement needed and is helpful for 3-D in room experience. Cons Constant Pop ups, difficult to navigate & set up initial templates as it is not intuitive. Some of the chats have been helpful though. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Houzz Pro Already subscribe but did not use any of the bookkeeping features. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) My computer is too old for original purchase and the company will not restore my previous files without payment/subscription. Review Source Response from Houzz July 1, 2025 Hi Judith- Thank you for your review. I am happy to hear that you are finding value in the software; however, if you are experiencing any issues - please don't hesitate to reach out. We would love to help you. Chloe Siegmann Head of Customer Success rS robert S. Owner Construction Used the software for: 6-12 months ### "Poor Communication" July 31, 2025 5.0 Pros While the platform itself has some useful features, the lack of consistent support and professionalism has made it difficult to rely on Houzz as a true business partner. Unless things improve dramatically, I’ll likely be moving on when my contract ends. Cons I've been using Houzz Pro for several months and had high hopes for the platform, but I’m honestly disappointed. On two separate occasions, no one showed up to scheduled meetings—without notice or follow-up. As a construction professional, my time is valuable, and these repeated lapses in communication are unacceptable. Alternatives considered [JobTread](https://www.capterra.com/p/218503/JobTread/) Reason for choosing Houzz Pro Cost and used it at another company which they didn't use all the features but thought it might come in handy but isn't working as well as id like Review Source Response from Houzz August 6, 2025 Hi Robert- While I am happy to hear that you are liking the features of Houzz Pro, I am very concerned aout your concerns with our support team and would like to understand what happened here so I can ensure it is addressed. We want to make sure you are getting a best in class experience so this is not the experience we strive to deliver. Looking forward to connecting with you. Thank you, Chloe Siegmann Head of Customer Succcess JK Jeremy K. Owner Construction Used the software for: Less than 6 months ### "Awesome program so far!" October 30, 2025 5.0 So far, it has been excellent. Far better value than my previous software. The support is superb. They provide the ability to advertise and create a profile which has already lead to a couple of new leads coming in that I wouldn’t have otherwise had. I have been able to customize the software to my needs and create different auto populating line items to streamline my process. Pros So far it has been a great switch from Buildertrend. Everything seems very seamless, has awesome support with dedicated people available to assist. The program itself is easy to use and has great ways to make my life more efficient. Cons Haven’t found anything this far. I ran into a few bumps but team was able to help and even added a few improvements to the list for the future. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Houzz Pro Integrations, higher power estimating, free trial which led to purchase Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Price mainly was the concern. Unhappy with price increases and lack of additional services being added. Review Source SG Stephen G. Architect and Contractor Construction Used the software for: 2+ years ### "Houzz Makes it Eazzy" June 6, 2025 5.0 With the help of a dedicated manager from Houzz, it is easy to upload photos, getting material pricing is a click of a button, and project tracking is a breeze. Houzz has created a fantastic portal that is easy to understand and incredibly efficient to help entrepreneurs succeed. Pros Houzz Pro is an excellent one-stop-shop for designers and builders alike. They have created an infrastructure that accurately captures all phases of the building process - from connecting us to clients, to managing material selections, right down to scheduling and pricing. Cons We do not have any complaints about Houzz.com If there are ever any issues, we have a direct contact who helps us immediately. Alternatives considered [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Houzz Pro The others do not have the level of specificity for design build businesses. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) This is much more trade specific for small businesses. Review Source CM Chelsea M. Principal Design Used the software for: 2+ years ### "Thumbs Up for Houzz Pro" March 20, 2025 5.0 Generally, we really love it, and appreciate how dedicated the team is to continuous improvement. Pros It is excellent and manages 90% of what we need in our business (and probably 10 additional things that don't pertain to us). It has been reliable and trustworthy for our firm since we opened. We especially love the time tracking and retainer management making the tedious task of billing easy! Cons It is expensive - and the additional fees per user make it cost prohibitive to roll out to the whole firm. Also we wish we could charge the fees for credit cards, but not ACH. We would absorb the 1% for our business, but want to pass the higher fees through to the client. Alternatives considered [DesignFiles](https://www.capterra.com/p/179202/DesignFiles/)[Mydoma Studio](https://www.capterra.com/p/155585/Mydoma-Studio/) Reason for choosing Houzz Pro When we were first getting started, having a "website" gave us immediate credibility before our own site was built out. The cost benefit of switching later didn't make sense. Review Source SH Sara H. Owner. Design Used the software for: 2+ years ### "Honesty on HP" March 24, 2025 3.0 Getting better but not a well oiled machine. Pros Visual aids- Time billing reporting. Mood boards and selection boards. Cons Glitches. project tracker is very slow. Messages with clients doesn't work 100% of the time and clients get frustrated with us not receiving their messages. Integration with quickbooks isn't seamless, have to watch and check for errors. esp with taxes and rounding. Alternatives considered [Studio Designer](https://www.capterra.com/p/217839/Studio-Designer/) Reason for choosing Houzz Pro information would transfer from ivy so low time investment on the set up. Switched from [Ivy](https://www.capterra.com/p/258086/Ivy/) told us it would be better, and honor pricing. Review Source MB Micah B. CEO Construction Used the software for: Less than 6 months ### "Good product, not great service. I feel like I'm being cheated." April 25, 2025 3.0 Not great. Most everything has been me figuring it out on my own. After my initial onboarding, it's been crickets and no one will contact me back. Not my rep, not the website people, not the lady that signed me up. She was all about responding to me pre-sale. Afterwards, NOTHING. Pros I like the take off option the most, just wish I had the ability to do a shop drawing on it. That would make it great. Cons The customer service. I have the best package plan and it includes a website. Here I am 4 months later and still can't get anyone to answer my freaking phone calls, even after calling customer service. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/) Reason for choosing Houzz Pro Because the sales lady sold me on it with the service, yet that has failed to perform. Review Source Response from Houzz May 2, 2025 Hi Micah, Thank you for your review and I am happy to hear you are enjoying the takeoff tool although equally concerned on your feedback regarding the service. Would you mind emailing me at chloe.siegmann@houzz.com so I can get a better understanding of what occurred here and get you the help you need? Thank you, Chloe Siegmann Sr. Director, Customer Success SH Susie H. Designer, CEO Design Used the software for: 2+ years ### "Interior Design Business Must Have. " April 18, 2025 5.0 Streamlined, organized, and client-friendly! Pros it really helps me keep all ot my many projects organized and on schedule. Cons The cost is a little high but I think it's worth it considering how complicated organizing my business would be without it. Alternatives considered [Studio Designer](https://www.capterra.com/p/217839/Studio-Designer/)[Mydoma Studio](https://www.capterra.com/p/155585/Mydoma-Studio/) Reason for choosing Houzz Pro I was previously using it and switching would have taken a long time and there would be no notable cost savings & I would have lost important features like the room scanning to 3D floor plan feature. Review Source KK Kevin K. Owner Construction Used the software for: 2+ years ### "Overall option. " March 21, 2025 4.0 The support team is amazing. I’ve worked with many different contractor softwares and my coaches in Houzz have been the most helpful coaches I’ve had. Pros The entire package is a wonderful software for contractors. The estimates look amazing and my clients love them and the client portal. Cons The latest update combined the labor and material. Now I can not see what the overall cost of material is for a project. Switched from [Square Takeoff](https://www.capterra.com/p/153039/Square-Takeoff/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Cost, they kept raising the pricing. I work on a small budget:small business. Review Source JC Jacob C. President and Founder Construction Used the software for: 2+ years ### "Choose Houzz" December 16, 2024 5.0 Houzz has been great. From helping us to help our clients with design through their 3D rendering software that they are always adding to and most of all the paperwork is so much easier. As remodelers we leave a pretty heavy carbon foot print and Houzz helps us minimize that through the ability to be a paperless company Not having to drive out to potential clients homes more than once to close a sale and getting contracts signed is a breeze as well as payments. They also help with the disasters and fight along side you when you have a theft of service or fraudulent credit card chargebacks from clients. Assuming you are on the right side of it of course. They partner with other companies to help us as well such as Greensky which allows us to offer financing to our clients. Houzz is more than just another platform. Its like adding a whole new team to your business. They build and host our websites as well as handle generating new business through lead generation and we are not paying per lead which is a blessing cause as we all know not all leads turn profit, And whenever we can't figure something out, Houzz is a very short hold time to get someone on the line to help so its like you add a Marketing team, tech support team, website development team, design team, payment processing team, basically a full scale company. Our company thanks Houzz for helping us achieve more with less. Pros User friendly platform. Unparalleled customer service. And basically all the help you could need in operating a trade company. Cons I can't think of anything. I say that because there were things we didn't like and Houzz either fixed it or taught us how to use so we learned to like it. Alternatives considered [Titan CMMS](https://www.capterra.com/p/184741/Titan-CMMS/) Reason for choosing Houzz Pro It seemed Houzz was geared more towards contractors rather than specific trades. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Cost and services offered were a lot more compared to Monday.. Review Source RC Robert C. Owner Construction Used the software for: 1-2 years ### "Our Houzz Experiance" March 21, 2025 5.0 We have had a great experience with Houzz. Pros We enjoy the vast verity of program material and uses. Cons We wish that the 3D had better options for the basic library, including being able to build decks. We would also love to see an option of uploading plans and having the system automatically do the takeoffs. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We switched for the better functionality and product. Review Source Langston G. Vice President Construction Used the software for: Less than 6 months ### "I got scammed" January 9, 2025 1.0 Attention all contractors: Do Not Use Houzz. An absolutely atrocious platform. Their customer support is virtually nonexistent. Took almost 2 months to get a reply to my email about a simple customer support issue. Before signing up for Houzz Pro, I was informed we could increase or decrease our monthly spend as we please. After signing up and not getting the results we were hoping for, I asked to decrease our monthly spend by decreasing the number of regions where our profile is being promoted. Now they're telling me that's impossible and the best they can do is allow me to pay off the whole year in one lump sum payment of $13,000. I would not recommend Houzz Pro to anyone. There are much better things to spend your money on if you need leads. Houzz Pro has no intention of helping small businesses grow, and are a predatory company complicit in conning us, among many other companies, out of thousands of dollars. Pros Nothing. Can't think of one good thing about Houzz Pro. Cons Complete lack of customer service, we are paying for Houzz pro to get leads but they rarely if ever send leads, and when they do the leads are awful. Alternatives considered [Home Inspector Pro](https://www.capterra.com/p/70519/Home-Inspector-Pro/) Reason for choosing Houzz Pro They sold us on it, and made it seem like they were actually interested in helping us. Instead, it appears their approach is to get the contract, and then ghost their paying customers, hoping we forget that we're paying an exorbitant amount of money for their services. Review Source TM Tim M. Director Architecture & Planning Used the software for: 6-12 months ### "I am a Houzz Pro client - and regretting it " May 30, 2025 1.0 I am a Houzz Pro client. I would really caution against using this platform as a professional. They sell exposure - not projects. Leads might have been decent in the past, when there was an appropriate amount of professionals signed up (relative to a commensurately high amount of demand from potential clients). The quality of the leads today is awful. "Clients" oftentimes do not respond. Those who do are looking for handyman services (I am an architect..). I am embarrassed to share how little traffic my page generates. Every single other service I use outperforms Houzz - by a long shot. Pinterest (a free service) has pushed more people to visit my website in 3 days than Houzz has managed to do in the 6-7 months I have been a client. And then we have customer support. Let's be honest - these are just reconverted salespeople. My last two meetings were painful. There was no attempt at solving any issues communicated. It was a 45min sales pitch - full of promises for next year. My latest interaction is from this week. The photos that I have been trying to select for the "Visual Project Match" have not been uploading - most not even pending a review from Houzz. It has been a week. 10 emails with their support team. Still nothing. This is one of the most basic and essential services that they offer for the price of the subscription. There have been countless other issues - and very little support. If they have the decency to respond to this review, they will probably do so with the same generic message you can find elsewhere. I have 5 months left on my subscription. I had to call twice and write 5 emails to make sure that Houzz would not automatically renew my membership. The fact that they do not have that as a basic function accessible by professionals on their platform is already super suspicious. Reading some of these other reviews, I can tell that it is by design. I have now changed bank, leaving only what I owe Houzz for the remaining 5 months in the account they have on file. I will be cancelling my card the second the payment for the final month is completed. I would urge others to do the same. To be fair, they are good at one thing: selling you something that they do not own. I fell for it, others have and will undoubtedly continue to do so. And I get it. I signed up when business was tough - in the hopes of generating some business. When things are bleak, we fall victim to those who tell us what we want to hear. Statistically speaking, I am sure that this platform works for some. I would be extremely surprised if everyone who signed up was going through the same experience. But having asked around, I would say that approximately 75% of professionals on the platform feel the way I do. Pros Not much - the service is appalling. I really regret being encouraged to sign up for a year. For those thinking about it - don't. Cons Most of it - the service is appalling. I really regret being encouraged to sign up for a year. For those thinking about it - don't. Review Source Response from Houzz June 3, 2025 Hi Tim- I am so sorry to hear about your experience on Houzz and I would love to do anything possible to help. I would welcome a conversation if you would like to reach me at chloe.siegmann@houzz.com. Chloe Siegmann Sr Director, Customer Success AS Andrea S. Owner Design Used the software for: 2+ years ### "Good value for the money for a boutique practice " November 4, 2025 4.0 It’s been great with great improvements over the years. The feature added and troubleshooting has helped to keep my costs down so I don’t have to have multiple apps to manage Pros Project management. Having everything in one place has been great. Especially when in the proposal process, I can pull together a mood board together very quickly Cons Mobile app integration has been hard when getting measurements on site and can’t edit until I get back on the desktop version. The 3D measurement is glitchy at times Review Source VR Verified Reviewer Project Manager Construction Used the software for: 2+ years ### "Houzz Pro is Home" February 17, 2025 5.0 Overall, I'm happy that our team has switch to Houzz Pro. The client design consultation process can be lengthy, especially when clients have difficulty visualizing their space. But, the model display and ability to edit while in consultation has proven to shorten the design process and improve client satisfaction and confidence in us to deliver the house of their dreams. Pros The ability to interact with my colleagues, shareholders and clients on Houzz has been an invaluable experience which has helped us deliver to our clients a more transparent view of the design and build process. Being able to illustrate my design concepts and calculate take offs in one platform has given me a substantial improvement on efficiency, allowing myself and my team to complete a greater number of projects to the same and even higher standard of care. Not only this, but the ability to amalgamate our scheduling and budget into the same platforms allows all of our team access to the information they need without having to search multiple platform or documents for the information they need. Cons Like every software, there is a learning curve. Thankfully, due to its simple and accessible interface, becoming familiar with Houzz Pro doesn't take nearly as long to become well versed in compared to other similar software. There are some softwares that are highly customizable which is nice but can take a long time to set up. While Houzz Pro doesn't have that level of highly customizable options, it does allow you to get started faster and re-orient your use of the platform in the future. Review Source CS Cris S. Owner Construction Used the software for: 6-12 months ### "Terrible Customer Service and Leadership" May 27, 2025 2.0 Good at selling the software and terrible at helping train and with issues. It is expensive and not worth the investment. Very disappointed in what could be a really good software. Pros Product (software) is just ok and the customer service and leadership is terrible. I am only giving the 2 stars because the software is promising however the leadership and a customer service is absolutely disappointing and terrible. The whole lead generation portion I purchased is 100% a waste of money. Never do it again and I would recommend that you don't either. I had issues with getting my money using their credit card service and again no leadership just a bunch of excuses. Cons Terrible customer service. No accountability no supervisors are ever available if you have a concern. Review Source Response from Houzz May 28, 2025 Hi Cris- Thank you for your review and I am very surprised to hear this. I would like to ensure we can help you with your concerns. Can you please reach out to me at chloe.siegmann@houzz.com? Thank you, Chloe Siegmann Sr. Director, Customer Success MB Marcie B. Principal Design Used the software for: Less than 6 months ### "Houzz Pro review" August 25, 2025 5.0 Pretty good. I would like to take a tutorial or 2 to make sure I'm getting the most out of the program, Pros Streamlined project management tools are really helpful. I also like the AI enables features to save time. Cons The new upgrades are a little costly. It also seems like the Lidar 3D scan tool takes a little getting used to. Switched from [Ivy](https://www.capterra.com/p/258086/Ivy/) Increased functions and support. Updates, Review Source TC Tiffany C. Office Admin Construction Used the software for: 1-2 years ### "We Love Houzz Pro!" March 24, 2025 5.0 Everything from the first phone call to get us set up to using Houzz Pro daily has been smooth running. I had something I couldn't figure out the other day and I called and the gentleman that helped me was so kind and he knew exactly the issue I was having and walked me through how to fix it. This is just one of the many great reasons that Houzz Pro is excelling in this space and why we will continue to use and Love Houzz Pro!! Pros We love Houzz Pro and its ease of use! I love that we have everything all in one place. Houzz Pro is user friendly, and we love that they are constantly updating it to make it the best of the best! Cons I don't think there is anything that we don't like about Houzz Pro. Review Source Similar Products Featured