# Quo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Quo the right Business Phone Systems solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199031/OpenPhone/reviews --- Quo 4.2 (63) [View alternatives](https://www.capterra.com/p/199031/OpenPhone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of Quo Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Sheyan J Associate PastorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The flexible platform allows me to use the service on my desktop or my phone, allowing me to take these phone calls to our business line where ever I might be.“ January 20, 2025 RA Richwell A Operations ManagerUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “The lack of API/webhook support is a significant limitation.“ April 18, 2026 Axel K OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Support to my surprise did escalate to engineering to fix some critical API bugs, that was a pleasant surprise since most support depts completely fail when it comes to bug reports from customers.“ July 19, 2025 RG Reagan G OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Does not integrate well with Jobber yet, wish there was a better getting started guide to learn about all the features“ June 2, 2025 Axel K OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Feature rich, does everything we need, has an API, allows us to have multiple lines.“ July 19, 2025 DL Dorian L Tour OperatorHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “The service didn't work for me at all in the end.“ April 16, 2026 ac alyssa c ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I like how it is on my personal phone so I do not have to have two phones, and it is very easy to use.“ March 26, 2026 DL Dorian L Tour OperatorHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “This is a critical onboarding step that is not as easy as suggested.“ April 16, 2026 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Axel K. Owner Hospitality Used the software for: 1-2 years ### "Excellent, best value out there, fully featured, highly recommend" July 19, 2025 5.0 Seamless setup makes it easy to get up and running, the API was tricky to program to, took a lot of trial and error, and it is also not pure JSON, so the variable typing was a pain, took lots of debugging cycles to finally get it right. Support to my surprise did escalate to engineering to fix some critical API bugs, that was a pleasant surprise since most support depts completely fail when it comes to bug reports from customers. Pros Feature rich, does everything we need, has an API, allows us to have multiple lines. We were able to customize the phone lines and get contact data for our business pushed into OpenPhone so we knew which customer is calling or texting us and what their customer profile was. Cons The Webhook API is very limited and doesn't give us access to messages. The contact API is still pretty rough and has issues. AI responder is overpriced, no API to use our own AI token based API. Contact UI doesn't provide the ability to insert links, for example being able to link to a customer's CRM info in another system. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Quo Eventually I will build my own phone app to use with Twilio but for the time being, I needed a ready to use solution with enough API access to do what I need, and OpenPhone works. Switched from [Line2 Pro](https://www.capterra.com/p/164363/Line2/) Line2 was horrible, no service, dated product with no updates, and very poor call quality. OpenPhone was the fix. Review Source VR Verified Reviewer Owner Veterinary Used the software for: 6-12 months ### "Valuable Resource for Small Business" March 3, 2025 5.0 I have been very happy with OpenPhone overall. It has provided the customization features my business needs without extras that were outside of the budget as a new startup. Pros Easy to use, has a great feature set for the price point. It has been incredibly valuable in setting up a professional business phone service for a very small business. Cons Occasional connectivity issues, I am not really sure what the cause is and it has been infrequent enough that I haven't looked deeply into the problem. There isn't great personalized customer service, however it is user-friendly and they have excellent online resources so I haven't missed it. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Quo Better feature set, price point, and company. Review Source DL Dorian L. Tour Operator Hospitality Used the software for: Less than 6 months ### "Did not work for my business" April 16, 2026 1.0 Negative - inability to use the service, poor support on canceling and getting a refund, got a second charge the following month instead, and had to escalate to BBB to get my account closed. Pros The promise of being able to manage business calls and texts with more than one employee under one account / number. Cons The service didn't work for me at all in the end. I wasn't able to send messages to any clients or even respond to messages I received until my number was fully processed through with US carriers. This is a critical onboarding step that is not as easy as suggested. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Google Voice](https://www.capterra.com/p/210592/Voice/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing Quo I thought it would perfectly meet my needs for a custom phone number and multiple user access, but it didn't in the end Review Source RA Richwell A. Operations Manager Utilities Used the software for: 1-2 years ### "Great call management, but lacks integrations and live-call monitoring" April 18, 2026 5.0 Quo is solid for straightforward call management, but it falls short for teams using multiple tools or needing robust onboarding capabilities. If you're integrated with platforms like Jobber or need live-call monitoring for training, this tool will feel limiting. Pros Quo handles call management reliably. The in-app mention and comment/threading features are excellent for internal collaboration—our team uses these constantly to flag issues and discuss customer interactions. Cons The lack of API/webhook support is a significant limitation. We use Jobber for field operations, and there's no clean way to create tasks or assign conversations to team members across both platforms. We have to manually coordinate, which adds friction. Additionally, Quo doesn't support live-call listening, which is a major gap for us, training new CSRs on real calls is critical, and we can't do that effectively with Quo. Review Source VR Verified Reviewer Associate Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Great VOIP product for small businesses" January 20, 2025 5.0 Pros The flexible platform allows me to use the service on my desktop or my phone, allowing me to take these phone calls to our business line where ever I might be. Currently, Openphone allows me to SMS clients in Canada. Google Voice, which was the main alternative does not have this feature. Cons They charge for each user and add a new line for each user even if all you need is to have multiple users managing one line. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Quo Google voice did not support sending SMS messages for clients in Canada. Review Source Emmanuel J. Project Engineer Commercial Real Estate Used the software for: 1-2 years ### "Using OpenPhone to always stay connected" March 18, 2023 4.0 In my two years of using OpenPhone, I have never felt the need to replace this app because it has pretty much everything I need in a calling app. Pros The interface of both the PC and mobile version are very smooth and user friendly. Cons Whenever an update occurs, there is usually a minor inconvenience that comes along with it. Something like call logs not getting updated, or the app itself taken too long to update. Switched from [Bria](https://www.capterra.com/p/158718/Bria/) Lack of options with regards to calling and texting. Review Source Nick W. Owner Music Used the software for: 1-2 years ### "An awesome business phone and SMS Solution for today's mobile driven world. " December 7, 2022 5.0 OpenPhone is a business phone and SMS solution designed specifically to make communication easier for small businesses owners and their teams. It offers a wide range of features that are tailored to meet the needs of entrepreneurs, solopreneurs, freelancers, and other small teams without unnecessary friction or feature bloat . With OpenPhone, you can make and receive calls, send and receive text messages, and even schedule messages to be sent at a later date. I love that it lets me share my phone number with customers without revealing my personal cell phone. Plus, OpenPhone offers a simple, straightforward pricing structure that makes it an ideal choice for businesses on a budget. Works awesome with my iphone. Pros OpenPhone is one piece of my business toolkit that I simply cannot be without. I own and manage two small businesses and was finding giving out my personal number unmanageable as I didn't know who was calling me and for what purpose. Having a dedicated local number that I can tie to my business in google maps, facebook, and my websites was a huge piece of my business toolkit. Openphone has been amazing. Cons There have been a few service outages in the time I have been a customer, but the openphone team has been responsive about action taken, and have communicated well though it all. All have been resolved in a timely fashion. Reason for choosing Quo Ease of managing multiple numbers and sms inboxes. Switched from [LinkedPhone](https://www.capterra.com/p/177222/LinkedPhone/) The ability to easily manage multiple numbers Review Source KS Kate S. Owner Real Estate Used the software for: Less than 6 months ### "Do NOT waste your time or business with OpenPhone - I've lost a lot of money" August 15, 2022 1.0 I have lost business while using OpenPhone since calls cannot be actually answered (they are automatically disconnected). I thought maybe they had an automatic robo detector but turns out, their system just doesn't work. I have had family members trying to call that have to email us because they cannot call or text. I honestly don't know how they can do this to businesses. Pros Nothing works and IT keeps asking me to waste a ton of time to help them figure it out. Cons Syncing doesn't work - EVER. I have numerous screenshots and have sent them to IT. They keep asking for more details but seeing as how I'm trying to run a business, it's hard to track everything over and over again to help them figure it out. I don't receive calls and am not able to make calls. The phone rings (sometimes), I pick up and it automatically disconnects me. IT again, wanted me to give them phone numbers, times, etc. AND wanted to put some tracer on my phone. I don't think so. After months of begging for a better outcome, nothing has changed. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Reason for choosing Quo Seemed like it would at least do the basics. Boy was I wrong. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Google voice quality on calls is less than desirable. OpenPhone has better call quality (IF you can get and stay on a call). But I had zero issues with GV syncing and actually receiving text messages, etc. Review Source JR Jen R. CEO Cosmetics Used the software for: 1-2 years ### "Love this phone app!" May 6, 2023 5.0 Pros I love many things - it works wonderfully, hardly ever a glitch! Customer service is great. Love that I can see texts, phone calls and voice mails from customers all in one spot!Anyone on my team can log into open phone from their device and make a call/respond to the customer from the app. Cons There is only one con. Once in a while, I run into a glitch where I want to enter this number into documents, but the phone number is not recognized as real phone number, so I have to put my personal number....so it's great as the forward facing phone number for customers for my business, but I have to use my personal number for certain administrative accounts. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/)[Sideline](https://www.capterra.com/p/231929/Sideline/) Cheaper and better quality, more reliable calls. Review Source aC alyssa C. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Best phone service for businesses" March 26, 2026 5.0 We will be using quo for as long as our business is open, we have enjoyed the whole process of it and like it being straight to our personal phones since we are a small, family owned business Pros I like how it is on my personal phone so I do not have to have two phones, and it is very easy to use. We have had no issues Cons I have not had any issues with quo to where there would be something that I do not like about it. It has been great Review Source RG Reagan G. Owner Construction Used the software for: Less than 6 months ### "Useful but complex system" June 2, 2025 4.0 Overall, good so far. New to the software, but it has been useful so far and we continue le to learn how to best utilize it. Pros Smart and makes collaboration as a team easy and streamlined. Did everything we were looking for and more. Cons Does not integrate well with Jobber yet, wish there was a better getting started guide to learn about all the features Review Source VR Verified Reviewer Lawyer Legal Services Used the software for: 2+ years ### "Great for business. Lots of options. Some slight call lag." June 21, 2022 4.0 I really like Open Phone. It makes it easy to take phone calls with multiple numbers on my computer or cell phone. Easy to forward, text message, etc. Pros I love how easy it is to use Open Phone. It's easy to set up, and reasonably priced. Cons There is a bit of a lag on my phone calls. It's not brutal, but enough to be noticeable. It has gotten better over time, but still exists. They are working on integrations, but I am still waiting for a native Integromat/Make integration. They need to contact Integromat/Make to set this up, but haven't done so. Not sure why. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Quo Price Review Source VR Verified Reviewer marketing Information Technology and Services Used the software for: I used a free trial ### "Racist company" April 7, 2022 1.0 Not the best, I dont recommend this company that only accepts white-looking (that doesnt necessarily mean those people are fully caucasian either). Pros \- I actually thought it'd be a nice company but... Cons So we have applied to get a number from Open Phone, one of my business partner who's originally Chinese was refused while I was accepted. We both used the same IPs to sign up and bank card, so the only thing that differed was our names. (we tried setting up an account with both of our identities as the first account was put automatically under review one after the other and we genuinely thought there was a mistake but that part was alright , I've no problem with that). Thank you Open Phone for openly showing your racism and contempt towards people of other ethnicities. We can't let them get away with things like this especially as service providers. Reason for choosing Quo for what seemed easy at first. Review Source IS Ihor S. owner Information Technology and Services Used the software for: 2+ years ### "Very good experience " July 24, 2020 5.0 It helped me to split my business and private contacts and interactions without having another physical phone. I can be in touch in any place of World for the same price by my local phone number. I can easily transfer this number in one click to another person when I m in vacation or have day off. Pros I user this service for few years and really satisfied by simplicity, quality and functionality of this sass. I have subscribed and deployed this app in less than 5 minutes. Like to be in touch with my clients everywhere across the World. Recommend Cons By the beginner I was expecting more functions in this app, but now I completely satisfied how quickly they develop their product. No cons at this moment Reason for choosing Quo Absolutely clear police, attractive price and very simple user interface Review Source JE Jeremy E. CTO Computer Software Used the software for: 2+ years ### "Perfect phone solution for small businesses" July 24, 2020 5.0 Pros OpenPhone takes away all the complications and hurdles in getting a phone solution for a small business. I figured it shouldn't be too difficult to get a US business phone number and start messaging/calling clients but none of the options on the market made that possible, never mind affordable. Fortunately I discovered OpenPhone and the process was very simple to get started! Cons I'm looking forward to the Android app being as stable as the iPhone app, but it's still very usable :) Review Source RL Ross L. Sales Financial Services Used the software for: 1-2 years ### "Best light phone system out there " July 8, 2021 5.0 Great phone system that connects teams and organizes clients at a great price! Pros This is an extremely affordable phone system that has a light crm that comes with it. It will only get better in the future but very impressed with what I get vs. how much I pay. Cons I wish it had the ability to integrate with other CRM systems. But other than that it’s a great system ! Switched from [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Price and value Review Source SR Sandy R. Office Manager/Finance Manager Construction Used the software for: 1-2 years ### "Save Money and Private and Professional" July 28, 2020 5.0 Amazing customer service. So patient and helpful. Although I am fairly tech savvy, I am 50 plus, so maybe slower than 20 somethings, but the staff at OpenPhone were so amazing. Pros I was able to transfer our landline number to be my Open Phone number. Cons Nothing, it is fantastic and I have recommended it to many other small business. Reason for choosing Quo My Son knew of this startup and suggested it. So happy. Review Source SR Stephanie R. Executive Operations Assistant Information Technology and Services Used the software for: Less than 6 months ### "Great software for businesses that need to call internationally" February 3, 2024 5.0 Great app to call to the US from abroad, noise is crisp and clear and would definitely recommend for business use! Pros I work remote in a different country to my client, which is where I need to make most calls. Connection is great and I’m able to hear the other person on the line very clear. Cons Maybe more discount packages if you’re a long term user Review Source CM Colin M. Partner Retail Used the software for: 6-12 months ### "Great from the start! Fantastic Customer Support!" August 3, 2020 5.0 We use a toll free number in our advertising, and a local number as well. This keeps our private cell numbers, well, private. Pros Ease of use - clarity of calls (dependant on internet connection, but when using data on our mobile phone, works great) A wide, wide range of phone numbers available. Cons A bit mysterious to setup at first, not unlike other software. Review Source AT Anton T. Founder Animation Used the software for: Less than 6 months ### "Super easy, fast, and cheap phone service with a beauty app!" July 24, 2020 5.0 Pros Greate connection, lovely and easy to use an app with lots of features, fast onboarding. I'm not sure that you need something extra from phone service, but OpenPhone has it already! Thank you for the excellent service! 1000 stars to you guys :) Cons I didn't find any cons while using this service. Maybe later, I'll update my comment. But now everything is fine. Review Source LH Lucia H. Co-founder Mental Health Care Used the software for: Less than 6 months ### "Phone service perfect for startup needs" July 26, 2020 5.0 Excellent customer service, fair pricing Pros Easy to use interface on both web and mobile app. Awesome to text and call all in one Cons Have priority order of who should answer phone based on contact. E.g. for a given contact ring one user's phone first and if they don't pick up then route to next in line Review Source SC SHAWN C. FINANCE MANAGER Financial Services Used the software for: I used a free trial ### "THE PLATFORM/COMPANY IS UNRELIABLE" October 26, 2024 1.0 If you want a reliable long term platform, this isn't the one. They will shut you down in a heartbeat based on speculation. Customer service/retention means nothing to this company at all. I set it up for business use to contact and follow up with my customers however, that only lasted less than 2 days. Don't be fooled by the price, you pay for what you get. I wouldn't recommend this platform to my worst enemy...IT ABSOLUTELY SUCKS!!!! Pros The price is what attracted me. The ease of sending messages was good while it worked. Cons Customer service is non existent as well. Review Source BM Brian M. CEO Apparel & Fashion Used the software for: 1-2 years ### "OpenPhone works for my business" August 29, 2024 5.0 It simplifies the issue with phone lines and virtual coverage. Makes life easier. Pros It works very well and can be configured in many different ways. This software also records the call and sends text messages. You can setup a time when you want the system to start so you can be covered when unable to get to the phone. Cons Some areas takes some research to get right. Review Source UA Uri A. CoFounder Medical Devices Used the software for: Less than 6 months ### "Not recommended" August 1, 2024 1.0 Worst onboarding and support experience ever! If you expect to just sign up and immediately get going - forget about it... I've been trying to speak with someone on OpenPhone who can get our account approved asap for outbound messages. We've applied twice and failed and cannot get any concrete information as for why. They have no phone number where I can reach support, nor do they have a human chat and I'm very disappointed as a customer. Pros Initially looked very promising but... not all that glitters is gold Cons Unable to use the outbound messaging to to lack of support availability - wasted tons of time trying to reach them and getting help Review Source Rishi G. Founder and CEO Marketing and Advertising Used the software for: 2+ years ### "Best Business Phone Ever!" June 21, 2023 5.0 My experience with OpenPhone is really awesome. I use this every day to communicate with my prospects and clients. I always keep this in my arsenal. Their mobile app is too good and user friendly plus UI looks too good. You can do everything from their mobile like calls, sms, and voicemails and the most interesting part is their snippets feature. Pros This is my daily use business phone. I use OpenPhone to call and text my prospects and clients and this is a very helpful solution that I found on the Internet because when it comes to features there's no other software provided at this price. Their support is too fast like lightning speed, and they respond too quickly whenever you have a problem. OpenPhone gives you everything you need to start a business from scratch like calls, text messages, sending voicemails, voicemail transcriptions, call forwarding, round-robin and you can also add new numbers. Incredible app! Cons There's nothing to dislike about OpenPhone but it would be very helpful for sales if they provide a power dialer. This will save a lot of time, no doubt. But still, I love this app. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.