# SmartRec Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartRec the right Parks and Recreation solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198905/SmartRec/reviews --- SmartRec 4.3 (146) [View alternatives](https://www.capterra.com/p/198905/SmartRec/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of SmartRec Ease of use 4.1 Customer Service 4.6 ## Pros and Cons in Reviews TB Tanya B Operations ManagerSports, 2 - 10 employeesUsed the software for: 6-12 months. “I like that once registered we are able to do the attendance based off of the registration. “ September 18, 2024 LC Laura C Office ManagerChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax receipts for families, or sign children in/out multiple times per day, though this is something we were told it would do.“ April 10, 2025 EH Eric H Parks and Recreation SupervisorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “I do enjoy the way things are set up for our staff to use, and I like the contracts feature.“ September 3, 2024 AK Amanda K Director of OperationsChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into loopholes like not putting their card details in the system makes it for a longer problem solving process“ August 30, 2024 TB Tanya B Operations ManagerSports, 2 - 10 employeesUsed the software for: 6-12 months. “I also like that is shows how many spots are available when registering. “ September 18, 2024 AK Amanda K Director of OperationsChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system that we did not know exist.“ August 30, 2024 VA Vanessa A Senior Director of Finance and OperationsPerforming Arts, 11 - 50 employeesUsed the software for: Less than 6 months. “We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds less necessary.“ August 28, 2024 SW Susan W RegistrationNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “The scholarship application process is quite cumbersome, especially when students register before being awarded.“ September 4, 2024 ## Showing most helpful reviews Showing 1-25 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shannon H. President CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Customer service means everything" September 6, 2024 5.0 Our overall experience with SmartRec has been exceptional. The platform’s intuitive design and user-friendly interface have greatly improved our staff’s efficiency and productivity. By streamlining administrative tasks, SmartRec has allowed our team to spend less time on the computer and more time actively engaging with our customers. The CRM’s robust features, including easy customer data management and seamless communication tools, have helped us build stronger relationships with our clientele. It’s truly made a world of difference in how we operate, enhancing both our service quality and team morale. Pros The customer service and their willingness to adapt the product. Cons Not being able to choose your own credit card processor. Alternatives considered [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Reason for choosing SmartRec Reclique Core ended up merging with Daxko. Switched from [Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/) We were completely frustrated with Daxko's unwillingness to upgrade the platform and anytime they did take a change into consideration, we were charged an additional fee for its use. Review Source LC Laura C. Office Manager Child Day Care Services Used the software for: 1-2 years ### "Works well but could use some improvements too!" April 10, 2025 4.0 This streamlined a huge amount of work in allocating spaces available for programs and I would not want to return to any other system for that, but for other aspects of the program, improvements would be great. Pros I love how you can set a limit to the number of participants per activity and that families can see the number of spaces available or the number of participants on the waitlist. Cons It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax receipts for families, or sign children in/out multiple times per day, though this is something we were told it would do. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing SmartRec It allowed families to know immediately if they were registered in a program, as well as display the available spaces and waitlists; this is something that our families had been requesting for quite some time and they are very happy with it. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Procare did not allow the modifications to programs that we required; we were told we could print the same type of files as the previous system we were using (not true), we were also told it provided tax receipts, which it does not, but that registration function is wonderful. Review Source MS Michael S. Managing Director Education Management Used the software for: 1-2 years ### "Mostly good, but there is some bad" February 24, 2025 3.0 Been good overall, though the ability to not be able to modify is frustrating at times Pros The ability to put program registration into the customers hands Cons Limited functionality, the is not a lot of room to modify to personal needs Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Reason for choosing SmartRec At the time it seemed that they would be able to best meet our needs. Canadian company which was important. The team has been great to work with Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Sandbox was bought out and no longer receiving updates to operate Review Source SM Stacey M. Senior Program Manager Child Day Care Services Used the software for: 1-2 years ### "Registration Software" May 2, 2025 4.0 Our adjustment to SmartRec was fairly smooth with few hiccups. Our families were able to figure out registration with relative ease. Pros SmartRec allows us to automatically charge families for monthly child care costs, have immediate enrollment for programs, and generally manage our registrations. Cons In our area, we are required to have printed, physical copies of registration information for each participant. SmartRec does not quite provide an easy system for this documentation. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) The platform we had been using (sandbox) was purchased and discontinued by Procare. Review Source TB Tanya B. Operations Manager Sports Used the software for: 6-12 months ### "Good and Bad" September 18, 2024 4.0 Overall there are some things that I really like but not sure if the things we really dislike are a dealbreaker. We have 6 months left on our contract and feel a little stuck. Doubtful we will renew. Pros I like that someone can do their registration and input their own information as well as sign forms. I like that once registered we are able to do the attendance based off of the registration. I also like that is shows how many spots are available when registering. Cons The system is very difficult to use. After training and 6 months later, I still have to contact support weekly on how to do stuff because it is difficult to maneuver. Payments take a long time to get into our account (7-8 days) vs the competition (1-2 days). We stopped processing payments with Amilia. Also if you have to stop payments or make changes it is very difficult to do. It's not just cancel and done. Lastly my customers found the installments confusing. It shows the yearly payment. in my industry some people do charge monthly what we charge in a year. I would work better to have installments listed as monthly instead of annually. Also don't like you have to sign up for a yearly contract. We are just stuck with the service if we are not happy. Lastly credit card fees should be deducted when the transaction happens instead of being invoiced at the end of the month. Alternatives considered [Udemy Business](https://www.capterra.com/p/209689/Udemy-for-Business/) Reason for choosing SmartRec Don't remember them all, it was about a year ago Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I wanted to simplify the enrollment process for myself and for parents. It took a long time for me to enroll one student in many systems. Review Source SW Susan W. Registration Non-Profit Organization Management Used the software for: 6-12 months ### "Room for Improvement" September 4, 2024 3.0 Overall, I would rate this system at 3/5 stars. Should customer service enhance, I would be inclined to raise it to 4 stars. If they manage to improve the overall experience by incorporating volunteers, implementing email features, and streamlining the scholarship award process, I would be happy to award them a 5-star rating. Pros I really enjoy that Adult and Youth Programs can be accessed through the same interface. It’s such a big help for organizations managing both programs at the same time. I also love the organized home page that lets you see the most recent registrations, merchandise orders, and more. Setting up programs is fast and straightforward, with everything conveniently located in one spot. Gathering data for rosters is fantastic, although the medical form feature could use some improvement. Cons Customer service leaves much to be desired, with wait times sometimes exceeding two hours. There is a lack of responsiveness for phone inquiries, forcing users to communicate all issues via chat. Customer service representatives often expect individuals to resolve their own problems, providing little support for recurring issues that cause frustration. They constantly point you to articles, essentially requesting you figure it out. I truly miss the exceptional customer service we received from Campminder, our previous system, which was outstanding and deserving of an A+++. In contrast, I would rate \[sensitive content hidden\] customer service as just one star. The scholarship application process is quite cumbersome, especially when students register before being awarded. Smart Rec is not ideally suited for this procedure, resulting in a complicated and multi-step experience. Additionally, the medical forms available within this system are quite basic, offering little in terms of detail. Furthermore, the current system does not support the inclusion of volunteers, making it impossible to set them up within this platform currently. It is not possible to send an email containing links and customize it as needed. However, you can send a pdf, which does not achieve the desired result. Instead, you must generate a report and distribute it via a different platform to complete this task. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing SmartRec Our previous \[sensitive content hidden\] had looked into this and liked it and after completing another trial a year or so later, this system seemed to be the best fit for our needs. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) A system was required that encompassed both Youth and Adult Programs. Review Source EH Eric H. Parks and Recreation Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "Keep Working" September 3, 2024 3.0 I like that things are growing and expanding. I think updates are less often than I thought they would. I do enjoy the way things are set up for our staff to use, and I like the contracts feature. The support has been good as well. Pros I love the user interface and how easy it is for people to navigate on the back end. Cons That creating an account doesn't finish the registration. That there is no team or schedule creation feature, and no communication feature. Switched from [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Expensive for us, contract was negotiated poorly. Their development team was slow and would do quick fixes rather than full fixes. We likes SmartRecs UI for us and customers. Review Source AB Amy B. Director of Program Operations Music Used the software for: 6-12 months ### "Finally, a software we want to keep for awhile." August 28, 2024 5.0 Overall, the experience with SmartRec has been amazing. The entire process from sales, to implementation, to continued support has been stellar. At no point have we been left out to dry on our own. Pros The connection between activities and the calendar is seamless. Data is easy to pull and manipulate. End user experience is easy and friendly. Customer support is very helpful and resolute. Any bugs or issues (of which there are very few) are resolved quickly, or updates provided on a regular basis. Cons Not having language translations outside of English and French. Not being able to mark attendance as tardy (not just present or absent). Not having as much control/manipulation of the private lesson module. Alternatives considered [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing SmartRec It had the best all around for what we needed, while solving and elevating our foundational problems around finance, billing, and data reporting. Everything else was a bell and whistle that has continued to improve our experience with the SmartRec software. Switched from [ASAP](https://www.capterra.com/p/85529/ASAP-Registration-Management-Software/) Finance and billing were a mess. Data reporting was difficult, and the data it collected was messy and inconsistent. Review Source AA Aiden A. Software Engineer Computer Software Used the software for: 6-12 months ### "Amazing Tool but Pricey for Small Teams" December 24, 2024 4.0 Pros Very easy to integrate for developers. The API documentation is fairly robust. The recommendation system is also extremely useful. Cons The pricing model may drive away smaller businesses, and teams with limited budgets. The system is also complex especially if you're new to using smart rec. Switched from [Firebase](https://www.capterra.com/p/160941/Firebase/) My job at the time required me to use smart rec, worked well but I preferred using Firebase. Review Source VA Vanessa A. Senior Director of Finance and Operations Performing Arts Used the software for: Less than 6 months ### "Pleased with Amilia so far :)" August 28, 2024 5.0 We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds less necessary. Pros We love how it integrates class registration and facility bookings with our CRM, Salesforce. Cons We would like cancellation policies to be able to be applied to facility bookings and for renters to be able to edit/cancel bookings themselves online based on the policy applied. We would also like membership status to be applied to facility booking renters as we can do for Activities. We would also like the ability to send a "hidden" link to studio/facility bookings in the way we can send a hidden link for an Activity. We would also like the ability to block a client from renting, putting a "do not rent" on their account if behavior or financial matters need to be addressed. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing SmartRec It integrates with Salesforce and also has facility and class registration. Switched from [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Active did not have facility management, nor did it integrate with SalesForce Review Source nP nicole P. Owner Sports Used the software for: 1-2 years ### "Excellent customer service" April 6, 2020 4.0 It's been wonderful. I'm huge on personal service and they have the best help. Pros The assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future. Cons It was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing SmartRec Options. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Was told amilia had all the iclass had and more. More options. Review Source TD Taylor D. Owner Sports Used the software for: 2+ years ### "A great starting software for programs" October 7, 2024 4.0 Pros The online store was a good option and generally easy to use Cons It is not integrated into a website so you need two different platforms Review Source JW Jessica W. Program Director Sports Used the software for: 6-12 months ### "Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer. " May 26, 2017 5.0 Again, so much! We moved from another registration system last June and Amilia is beyond amazing. Amilia is extremely user friendly, especially as an administrator. Inputting and creating classes/activities is so quick and easy. Two of us worked at the same time and created our entire Spring Session in under two hours. It has saved us tons of hours worth of work. It's also easy for our customers to use. We have put all of our competitions, uniforms, tickets for events all on Amilia. Customers are notified and they can easily go on and purchase without help from us. It's really neat how much we can personalize our store too. Not just with colours but pictures, fonts, layout, AND I love that you can move activities around to the order can change AFTER finalizing the program. Airborne loves Amilia. Pros So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their personal and payment information is right there. It's easy to export financials and reports into excel or as a PDF, being non-profit and passing this information onto a volunteer treasurer, ease of accessing that info is important. Creating & adding activities is also easy, I just added August birthday parties in 5 mins. We have also had a lot less complaints or questions from customers regarding our this system registration. They find it simple & easy to access, especially during tax season this year. I think my favourite part is that I can also view the store front as both an administrator or a customer. If I am unsure of font, pictures, anything I can very quickly pop onto the store front to see what the customers see. Oh! Small thing, but I also appreciate the "Home" page after logging in. I love to see what classes have been registered for in the past 24 hrs, which months have been our busiest, to see customer visitation as soon as I log in. Not only does Amilia do that tracking for us, but it's easily visible. Customer service and support has been AMAZING. Cons I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee." I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue. It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;) Review Source Response from Amilia May 30, 2017 Amilia loves Airborne back! Thanks for your review Jessica :) JP Jr P. Director of County Parks & Recreation Government Administration Used the software for: 1-2 years ### "Great product, will be even better with a few upgrades!" February 22, 2023 4.0 A positive one. To further enhance our experience, it would be incredibly helpful to have the ability to add events via ticking, as well as a map view of our campsites and cabins, and a calendar view that shows facility availability. The addition of these features would greatly improve your product for our needs Pros The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or queries. From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these exchanges have been of top quality. If a staff member doesn't know the answer to a question, they promptly provide one. Cons Unfortunately, the software currently doesn't offer a map view of our campsites, which would allow our guests to choose the perfect site for them based on its location in relation to amenities such as restrooms, showers, dump stations, office, etc.Moreover, it would be highly beneficial for campgrounds like ours to have a simple and user-friendly calendar that shows the available cabins and campsites. While the current facility calendar provides information about what is already booked, it's not the most efficient way for our front desk staff to convey information to walk-in guests about available sites and buildings. Review Source KS Kellie S. Financial Director Sports Used the software for: 2+ years ### "Smart Rec Review " January 31, 2023 4.0 Pros Online registration allow registration for families from the comfort of their home at any time of day There is no waiting in lines to register for activities. Automated Payment Processing means each month there is minimal administrative work to complete as everything is processed and completed. Multi-passes allow purchases of "class packs" which helps facilitate our tumbling program. Cons The "store" where we house our pro-shop is not well equipped and has not had updates in years. Split family accounts is a huge headache for us. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing SmartRec Multipasses and automated payment Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Multipasses Review Source LH Lisa H. Franchisee Arts and Crafts Used the software for: 2+ years ### "Mobile site does not work for registration" October 25, 2021 3.0 Very polite, but when we communicate problems with customers registering they just keep saying to tell customers to use Chrome on a desktop. Are we supposed to tell people they can only use desktop and chrome to register in our advertisements? It's embarassing and I am constantly apologizing to customers. Pros It is easy to use on the admin end. I like that it tracks online traffic to your site and that it works with Constant Contact. Cons Our customers can't use their phones to register and sometimes the registration site does not appear on our website for desktops either. Reason for choosing SmartRec Other options are being explored for when our contract ends soon. Review Source Response from Amilia February 11, 2022 Hi Lisa, thanks so much for your feedback. We're sorry to hear your mobile experience has been less than ideal. Please reach out to our team at support@amilia.com for further assistance. SH Sophia H. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Amilia is great!" October 18, 2021 5.0 It’s great! Pros The customer service is great / love how they are available most times! Cons We need people to be able to purchase a session and then be able to sign out if they miss a class. And then sign into another class as a make up. Reason for choosing SmartRec Customer service Review Source Response from Amilia February 15, 2022 Thanks so much for the review Sophia - we are happy to hear you love our customer service team! TT Timmie T. Director of Operations Facilities Services Used the software for: 2+ years ### "Amilia is great" November 16, 2021 5.0 Pros The launching process, and using it on my end is pretty easy once you get to know your way around the system. Cons The account code reporting for registrations received is complicated and hard to run/find. The customer side is very difficult the very first time. Once a customer creates an account than it seems to be much easier for them. Reason for choosing SmartRec cost and features Review Source Response from Amilia February 11, 2022 Thanks so much for your review Timmie! We're happy to hear you appreciated the launching process and will take your other feedback to the product team. MC Melissa C. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Honest feedback" August 24, 2022 3.0 Good not 100% happy with cost Pros Easy to track system and saves me time Enjoy having it at fingertips Cons Finding it a bit Too expensive and hate it first gave automatic addition of nsf fees for non payment Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing SmartRec Rep was good to deal with Review Source KB Kelly B. Used the software for: ### "If you like to talk with Customer Support...." October 14, 2016 2.0 ...Then Amilia is for you! They are super nice, and very helpful in trying to find solutions. My problem was that there were just too many problems to be solved.... I encountered a lot of "wackiness", which is my general term for things not working as described. For example, I ran a report and got data from someone else' business records in a different language and from 2007... In the onboarding process, the sales guy was sooooooo nice. Promised me no problem to cancel if it didn't work out. They originally wanted and entire year's commitment but there was no way I would commit my new business to an unknown for an entire year.... so I signed up based on the promise of a way out. I was initially very excited... their support to get setup seemed very strong. But throughout the setup process, random bugs in the system simply resulted in unproductive time sucking loops and holes. Promised flexibility proved to be "oops - nope, can't really do that"... so I was never actually able to open up shop with the Amilia system. The first impressions are great ~ but Salesman was Not Nice when I had to break up with them. I was held to pay an entire month in advance because they were closed over the new year holiday and I was unable to contact anyone to make my cancelation by the end of month deadline. Their response when I tried to make my case implied that I should actually owe them more money for "all the time they spent training me" - which was really us all trying to fix the wackiness that occurred during my setup process. Just not worth it until they get it sorted out. Could be a really cute system for a simple setup. And their support team is really nice. ;) Pros customer support is very nice Cons not flexible enough Review Source Response from Amilia December 21, 2020 Hi Kelly, Thank you for your feedback, we are not taking it lightly. We are sorry to hear about your mixed experience with Amilia and understand how frustrated you were with the process. Every business we come across is different and we are actively and consistently learning about the diverse and complex business rules that our current and potential clients have. As a result, we've implemented new procedures to double and triple check that we are a fit for the businesses we work with. If you have any other feedback (good or bad) for us, we'd be happy to hear it. You can reach us at customersuccess@amilia.com MG Mary G. Owner Education Management Used the software for: 2+ years ### "Daily Use of Amilia" October 19, 2021 4.0 The experience has been positive overall. Pros The software is fairly easy to use but has to be learned like any other platform. Cons The reports area could be more finetuned. Reason for choosing SmartRec No Review Source Response from Amilia February 15, 2022 Thanks so much for the review Mary - happy to hear you are enjoying using Amilia! LP Lisa P. Administrator Sports Used the software for: 1-2 years ### "Amilia Software review 2019" December 16, 2019 5.0 The CS team is AMAZING. I have never felt so supported with a product. The chat is very easy and quick and always helpful, if I need to call I can and there is also a forum of other users where if I have the time I will go and look for answers. They have a huge knowledge base that I can refer to as well. Pros I like how clean the pages look and how much data you can get. Anything I need is there and I can also do it from my mobile phone. It has so many capabilities. I love that I have all the control on this system to change anything I want, when I need to. Registering for a client is very easy. Refunds are very easy. Cons It has so many capabilities, I am still trying to learn it all. Sometimes I wish for a little more basic but I think once I get the hang of it, it will be easier. I am the only user Review Source CB Caitlen B. Programs Director Sports Used the software for: 1-2 years ### "Just what we were looking for!" April 1, 2020 5.0 One of the biggest benefits of using Amilia is the different tabs. There are times we will sit in a meeting and someone will say I saw this option on \[SENSITIVE CONTENT HIDDEN\], I think that would work great for us. So Amilia has helped streamline what we already did and jump started us into new services to provide our customers. Pros This product really helped us take the next step with our customers. The experience for them and us was way better than when we used other forms or software. Cons For an activity, parents have to sign their kids in/out on paper. The form that is given to help print out that sheet isn't what we need for our purposes and the options to change it don't quite suit what we are looking for. Review Source CH Cat H. Administrative coordinator Consumer Services Used the software for: 1-2 years ### "Fun with Amilia " October 12, 2021 4.0 It’s going good Pros It’s easy to track sales and manage programs Cons Our community finds it difficult to navigate Reason for choosing SmartRec It’s designed for recreation Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Upgrade Review Source KO K O. Partner Used the software for: Less than 6 months ### "Amilia has terrible functionality issues and even worse customer service." May 5, 2018 1.0 Pros There is nothing good about this software -- use at your own risk. On the plus side, it's easy to find better options. Cons Amilia has terrible run-time issues and unresponsive, downright hostile customer service. The company only has 65 employees after years in business and their only investor is their CEO -- that should be telling. Amilia is no longer in Beta; they should be working to resolve their substantial SaaS platform functionality issues by now. I raised valid concerns on Amilia message boards and via their social media accounts for one of our clients for DAYS, trying to get resolutions to their platform functionality issues and was personally accosted on Linkedin by their company CMO. Shocking! Amilia doesn't understand the very basic tenets of customer service and their event registration platform -- to quote the hundreds of complaints our client has received in the past few days -- "stinks." Try EventBrite, Attendify, even a WordPress plug-in. Avoid Amilia at all costs, unless you are willing to anger and lose your user base. Review Source Response from Amilia May 11, 2018 Hi Kirsten, We could not find you in our database. When we tried to ask you who you claim to represent, we were shut down. Understanding who we're trying to help is our 1st step when clients have an issue with the platform. We're very happy to report we are on track to grow to 80 employees by June 2018! We're also not sure where you got your misinformation about our CEO and equity structure. We're a private company and those details aren't publicly available. While using social media and message boards to get help may seem like a great idea, we recommend using our support line, email or chat to get issues resolved in a timely manner. We monitor calls, including yours, to ensure the level of service meets our client expectations. We help 900 organizations, 5,000 admins and 600,000 users simplify their day-to-day with registration, memberships and management needs. We have maintained a Customer Satisfaction score of 95%, which is one of the key metrics we track and improve. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.