# SmartRec Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartRec the right Parks and Recreation solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198905/SmartRec/reviews --- SmartRec 4.3 (146) [View alternatives](https://www.capterra.com/p/198905/SmartRec/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SmartRec Ease of use 4.1 Customer Service 4.6 ## Pros and Cons in Reviews TB Tanya B Operations ManagerSports, 2 - 10 employeesUsed the software for: 6-12 months. “I like that once registered we are able to do the attendance based off of the registration. “ September 18, 2024 LC Laura C Office ManagerChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax receipts for families, or sign children in/out multiple times per day, though this is something we were told it would do.“ April 10, 2025 EH Eric H Parks and Recreation SupervisorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “I do enjoy the way things are set up for our staff to use, and I like the contracts feature.“ September 3, 2024 AK Amanda K Director of OperationsChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into loopholes like not putting their card details in the system makes it for a longer problem solving process“ August 30, 2024 TB Tanya B Operations ManagerSports, 2 - 10 employeesUsed the software for: 6-12 months. “I also like that is shows how many spots are available when registering. “ September 18, 2024 AK Amanda K Director of OperationsChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system that we did not know exist.“ August 30, 2024 VA Vanessa A Senior Director of Finance and OperationsPerforming Arts, 11 - 50 employeesUsed the software for: Less than 6 months. “We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds less necessary.“ August 28, 2024 SW Susan W RegistrationNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “The scholarship application process is quite cumbersome, especially when students register before being awarded.“ September 4, 2024 ## Showing most helpful reviews Showing 1-25 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shannon H. President CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Customer service means everything" September 6, 2024 5.0 Our overall experience with SmartRec has been exceptional. The platform’s intuitive design and user-friendly interface have greatly improved our staff’s efficiency and productivity. By streamlining administrative tasks, SmartRec has allowed our team to spend less time on the computer and more time actively engaging with our customers. The CRM’s robust features, including easy customer data management and seamless communication tools, have helped us build stronger relationships with our clientele. It’s truly made a world of difference in how we operate, enhancing both our service quality and team morale. Pros The customer service and their willingness to adapt the product. Cons Not being able to choose your own credit card processor. Alternatives considered [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Reason for choosing SmartRec Reclique Core ended up merging with Daxko. Switched from [Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/) We were completely frustrated with Daxko's unwillingness to upgrade the platform and anytime they did take a change into consideration, we were charged an additional fee for its use. Review Source LC Laura C. Office Manager Child Day Care Services Used the software for: 1-2 years ### "Works well but could use some improvements too!" April 10, 2025 4.0 This streamlined a huge amount of work in allocating spaces available for programs and I would not want to return to any other system for that, but for other aspects of the program, improvements would be great. Pros I love how you can set a limit to the number of participants per activity and that families can see the number of spaces available or the number of participants on the waitlist. Cons It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax receipts for families, or sign children in/out multiple times per day, though this is something we were told it would do. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing SmartRec It allowed families to know immediately if they were registered in a program, as well as display the available spaces and waitlists; this is something that our families had been requesting for quite some time and they are very happy with it. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Procare did not allow the modifications to programs that we required; we were told we could print the same type of files as the previous system we were using (not true), we were also told it provided tax receipts, which it does not, but that registration function is wonderful. Review Source MS Michael S. Managing Director Education Management Used the software for: 1-2 years ### "Mostly good, but there is some bad" February 24, 2025 3.0 Been good overall, though the ability to not be able to modify is frustrating at times Pros The ability to put program registration into the customers hands Cons Limited functionality, the is not a lot of room to modify to personal needs Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Reason for choosing SmartRec At the time it seemed that they would be able to best meet our needs. Canadian company which was important. The team has been great to work with Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Sandbox was bought out and no longer receiving updates to operate Review Source SM Stacey M. Senior Program Manager Child Day Care Services Used the software for: 1-2 years ### "Registration Software" May 2, 2025 4.0 Our adjustment to SmartRec was fairly smooth with few hiccups. Our families were able to figure out registration with relative ease. Pros SmartRec allows us to automatically charge families for monthly child care costs, have immediate enrollment for programs, and generally manage our registrations. Cons In our area, we are required to have printed, physical copies of registration information for each participant. SmartRec does not quite provide an easy system for this documentation. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) The platform we had been using (sandbox) was purchased and discontinued by Procare. Review Source TB Tanya B. Operations Manager Sports Used the software for: 6-12 months ### "Good and Bad" September 18, 2024 4.0 Overall there are some things that I really like but not sure if the things we really dislike are a dealbreaker. We have 6 months left on our contract and feel a little stuck. Doubtful we will renew. Pros I like that someone can do their registration and input their own information as well as sign forms. I like that once registered we are able to do the attendance based off of the registration. I also like that is shows how many spots are available when registering. Cons The system is very difficult to use. After training and 6 months later, I still have to contact support weekly on how to do stuff because it is difficult to maneuver. Payments take a long time to get into our account (7-8 days) vs the competition (1-2 days). We stopped processing payments with Amilia. Also if you have to stop payments or make changes it is very difficult to do. It's not just cancel and done. Lastly my customers found the installments confusing. It shows the yearly payment. in my industry some people do charge monthly what we charge in a year. I would work better to have installments listed as monthly instead of annually. Also don't like you have to sign up for a yearly contract. We are just stuck with the service if we are not happy. Lastly credit card fees should be deducted when the transaction happens instead of being invoiced at the end of the month. Alternatives considered [Udemy Business](https://www.capterra.com/p/209689/Udemy-for-Business/) Reason for choosing SmartRec Don't remember them all, it was about a year ago Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I wanted to simplify the enrollment process for myself and for parents. It took a long time for me to enroll one student in many systems. Review Source SW Susan W. Registration Non-Profit Organization Management Used the software for: 6-12 months ### "Room for Improvement" September 4, 2024 3.0 Overall, I would rate this system at 3/5 stars. Should customer service enhance, I would be inclined to raise it to 4 stars. If they manage to improve the overall experience by incorporating volunteers, implementing email features, and streamlining the scholarship award process, I would be happy to award them a 5-star rating. Pros I really enjoy that Adult and Youth Programs can be accessed through the same interface. It’s such a big help for organizations managing both programs at the same time. I also love the organized home page that lets you see the most recent registrations, merchandise orders, and more. Setting up programs is fast and straightforward, with everything conveniently located in one spot. Gathering data for rosters is fantastic, although the medical form feature could use some improvement. Cons Customer service leaves much to be desired, with wait times sometimes exceeding two hours. There is a lack of responsiveness for phone inquiries, forcing users to communicate all issues via chat. Customer service representatives often expect individuals to resolve their own problems, providing little support for recurring issues that cause frustration. They constantly point you to articles, essentially requesting you figure it out. I truly miss the exceptional customer service we received from Campminder, our previous system, which was outstanding and deserving of an A+++. In contrast, I would rate \[sensitive content hidden\] customer service as just one star. The scholarship application process is quite cumbersome, especially when students register before being awarded. Smart Rec is not ideally suited for this procedure, resulting in a complicated and multi-step experience. Additionally, the medical forms available within this system are quite basic, offering little in terms of detail. Furthermore, the current system does not support the inclusion of volunteers, making it impossible to set them up within this platform currently. It is not possible to send an email containing links and customize it as needed. However, you can send a pdf, which does not achieve the desired result. Instead, you must generate a report and distribute it via a different platform to complete this task. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing SmartRec Our previous \[sensitive content hidden\] had looked into this and liked it and after completing another trial a year or so later, this system seemed to be the best fit for our needs. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) A system was required that encompassed both Youth and Adult Programs. Review Source AB Amy B. Director of Program Operations Music Used the software for: 6-12 months ### "Finally, a software we want to keep for awhile." August 28, 2024 5.0 Overall, the experience with SmartRec has been amazing. The entire process from sales, to implementation, to continued support has been stellar. At no point have we been left out to dry on our own. Pros The connection between activities and the calendar is seamless. Data is easy to pull and manipulate. End user experience is easy and friendly. Customer support is very helpful and resolute. Any bugs or issues (of which there are very few) are resolved quickly, or updates provided on a regular basis. Cons Not having language translations outside of English and French. Not being able to mark attendance as tardy (not just present or absent). Not having as much control/manipulation of the private lesson module. Alternatives considered [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing SmartRec It had the best all around for what we needed, while solving and elevating our foundational problems around finance, billing, and data reporting. Everything else was a bell and whistle that has continued to improve our experience with the SmartRec software. Switched from [ASAP](https://www.capterra.com/p/85529/ASAP-Registration-Management-Software/) Finance and billing were a mess. Data reporting was difficult, and the data it collected was messy and inconsistent. Review Source EH Eric H. Parks and Recreation Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "Keep Working" September 3, 2024 3.0 I like that things are growing and expanding. I think updates are less often than I thought they would. I do enjoy the way things are set up for our staff to use, and I like the contracts feature. The support has been good as well. Pros I love the user interface and how easy it is for people to navigate on the back end. Cons That creating an account doesn't finish the registration. That there is no team or schedule creation feature, and no communication feature. Switched from [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Expensive for us, contract was negotiated poorly. Their development team was slow and would do quick fixes rather than full fixes. We likes SmartRecs UI for us and customers. Review Source VA Vanessa A. Senior Director of Finance and Operations Performing Arts Used the software for: Less than 6 months ### "Pleased with Amilia so far :)" August 28, 2024 5.0 We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds less necessary. Pros We love how it integrates class registration and facility bookings with our CRM, Salesforce. Cons We would like cancellation policies to be able to be applied to facility bookings and for renters to be able to edit/cancel bookings themselves online based on the policy applied. We would also like membership status to be applied to facility booking renters as we can do for Activities. We would also like the ability to send a "hidden" link to studio/facility bookings in the way we can send a hidden link for an Activity. We would also like the ability to block a client from renting, putting a "do not rent" on their account if behavior or financial matters need to be addressed. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing SmartRec It integrates with Salesforce and also has facility and class registration. Switched from [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Active did not have facility management, nor did it integrate with SalesForce Review Source AK Amanda K. Director of Operations Child Day Care Services Used the software for: 1-2 years ### "Great for some things but there could be imrovements for others." August 30, 2024 3.0 Overall, our business enjoys using this but as mentioned there are some aspects that need to be improved and considered. Businesses with funding - the charges on refunds seems high as well. Pros Its great for programs that are one time programs such as camps, drop in classes etc. Cons I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system that we did not know exist. Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into loopholes like not putting their card details in the system makes it for a longer problem solving process Review Source nP nicole P. Owner Sports Used the software for: 1-2 years ### "Excellent customer service" April 6, 2020 4.0 It's been wonderful. I'm huge on personal service and they have the best help. Pros The assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future. Cons It was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing SmartRec Options. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Was told amilia had all the iclass had and more. More options. Review Source TD Taylor D. Owner Sports Used the software for: 2+ years ### "A great starting software for programs" October 7, 2024 4.0 Pros The online store was a good option and generally easy to use Cons It is not integrated into a website so you need two different platforms Review Source JW Jessica W. Program Director Sports Used the software for: 6-12 months ### "Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer. " May 26, 2017 5.0 Again, so much! We moved from another registration system last June and Amilia is beyond amazing. Amilia is extremely user friendly, especially as an administrator. Inputting and creating classes/activities is so quick and easy. Two of us worked at the same time and created our entire Spring Session in under two hours. It has saved us tons of hours worth of work. It's also easy for our customers to use. We have put all of our competitions, uniforms, tickets for events all on Amilia. Customers are notified and they can easily go on and purchase without help from us. It's really neat how much we can personalize our store too. Not just with colours but pictures, fonts, layout, AND I love that you can move activities around to the order can change AFTER finalizing the program. Airborne loves Amilia. Pros So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their personal and payment information is right there. It's easy to export financials and reports into excel or as a PDF, being non-profit and passing this information onto a volunteer treasurer, ease of accessing that info is important. Creating & adding activities is also easy, I just added August birthday parties in 5 mins. We have also had a lot less complaints or questions from customers regarding our this system registration. They find it simple & easy to access, especially during tax season this year. I think my favourite part is that I can also view the store front as both an administrator or a customer. If I am unsure of font, pictures, anything I can very quickly pop onto the store front to see what the customers see. Oh! Small thing, but I also appreciate the "Home" page after logging in. I love to see what classes have been registered for in the past 24 hrs, which months have been our busiest, to see customer visitation as soon as I log in. Not only does Amilia do that tracking for us, but it's easily visible. Customer service and support has been AMAZING. Cons I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee." I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue. It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;) Review Source Response from Amilia May 30, 2017 Amilia loves Airborne back! Thanks for your review Jessica :) JP Jr P. Director of County Parks & Recreation Government Administration Used the software for: 1-2 years ### "Great product, will be even better with a few upgrades!" February 22, 2023 4.0 A positive one. To further enhance our experience, it would be incredibly helpful to have the ability to add events via ticking, as well as a map view of our campsites and cabins, and a calendar view that shows facility availability. The addition of these features would greatly improve your product for our needs Pros The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or queries. From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these exchanges have been of top quality. If a staff member doesn't know the answer to a question, they promptly provide one. Cons Unfortunately, the software currently doesn't offer a map view of our campsites, which would allow our guests to choose the perfect site for them based on its location in relation to amenities such as restrooms, showers, dump stations, office, etc.Moreover, it would be highly beneficial for campgrounds like ours to have a simple and user-friendly calendar that shows the available cabins and campsites. While the current facility calendar provides information about what is already booked, it's not the most efficient way for our front desk staff to convey information to walk-in guests about available sites and buildings. Review Source KS Kellie S. Financial Director Sports Used the software for: 2+ years ### "Smart Rec Review " January 31, 2023 4.0 Pros Online registration allow registration for families from the comfort of their home at any time of day There is no waiting in lines to register for activities. Automated Payment Processing means each month there is minimal administrative work to complete as everything is processed and completed. Multi-passes allow purchases of "class packs" which helps facilitate our tumbling program. Cons The "store" where we house our pro-shop is not well equipped and has not had updates in years. Split family accounts is a huge headache for us. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing SmartRec Multipasses and automated payment Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Multipasses Review Source EM Eli M. President Entertainment Used the software for: 6-12 months ### "A promising software but still has some ways to go." April 13, 2020 4.0 Pros \- Available in French as well as English, a necessity in Montreal - ASTOUNDING customer service! and that's coming from someone who trains customer service departments! - Decent programming flexibility for Dance studios and service providers - Space rental programming included Cons \- Difficult learning curve for our clients - Lack of real integration with website (only nested window) - Unintuitive purchasing process for services (and products) for clients, even those who are familiar with the software - Primitive phone app (Android & iOS) with very little functionality to go along with the main program, for both clients and administrators. - Steep learning curve for administrators who are not very tech savvy - No integration with ANY accounting software (ex: Quickbooks) - No integration with a POS system (ex: Square) - On the expensive side for what is offered compared to other companies, especially with the percentage taxing of sales they deduct EVEN if clients pay cash. - Sub par visual aesthetics and no real control to administrators to change it. - No Google bookings, which is becoming more and more important in service-oriented businesses. Alternatives considered [Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Review Source Response from Amilia February 23, 2022 Hi Eli - thanks so much for taking the time to write us a review! We will take this feedback to the product team. Have a great day! KB Katherine B. Office Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Amilia Review" May 1, 2019 5.0 Amilia has been a tremendous time saver! The vast majority of our registrations are now made online by the clients themselves. Couple of things to improve and functions that are not compatible with our use/needs, overall very satisfactory. Pros \- User-friendly both for the administrator and the clients. - Allows automatic RL24 Tax Receipts generation. - Constant Contact list intergrated. - Attendance lists and template lists made easy. - Group-making and friends-pairing made easy. -Mass editing of programs. - Live online chat support. Cons \- Custom post-dated payments on credit cards. - Modifications/updates to post-dated credit card payments. - No direct access to Constant Contact from participants, only from Account Owners. - After mass generation of RL24, modification and further RL24 generations done one by one. - Scheduling more or less effective. - Restrictive for non-Amilia online money solution partners. - No refunds straight onto credit cards from platform. Review Source Response from Amilia February 23, 2022 Hi Katherine - thanks so much for the review! We are glad to hear you are satisfied with your Amilia experience and will take your feedback to the product team. DM David M. Executive Director Recreational Facilities and Services Used the software for: 6-12 months ### "Lindenhurst Park District - SmartRec Registration Software" March 11, 2020 5.0 Mine and staff's overall experience has been wonderful and challenging, in a good way. As previously mentioned, because the software is innovative and new, we are learning just like Amilia is learning and the benefits from this will end up being very beneficial for everyone. I really think the future of registration software is here. Our customers absolutely love it! Pros The biggest reason we made the switch to this software was for our customers and it was absolutely the right decision, I would say over 95% of our users love it. The accessibility, ease of use, a new but smarter way to register. The customer service has been excellent, I would definitely say one of the companies strong points, both customer service, training and onboarding has been stellar. At first, administratively, staff were concerned and navigating all the changes. However, we were trying to have SmartRec behave like our old software but we have realized that we need to also adapt and it has made us think differently and will make us more efficient in the long run. Cons Since this software is newer to municipalities and special districts, they are and will continue to adapt to what their clients are asking for. I believe they care about their product and are doing a great job at addressing any minor issues that come up. Review Source SL Simon L. Administrator Sports Used the software for: 2+ years ### "Amilia is a time-saving platform with tons of features!" June 3, 2019 5.0 Amilia is a versatile software that is really easy to use. We could not do without it now that we adopted it! Pros Amilia is an all-in-one tool that is easy to setup and to use. It allows us to save valuable time from our volunteers to focus on the development of our organisation. Other than being an online registration tool, it also manages product sales, memberships and rentals. Payments can be made online by credit card or offline by various methods. Amilia produces attendance lists, contact lists and financial reports that facilitate accounting. Customer support responds very fast and helps to set up the different features. Amilia developer team listens to the specific needs of our organization and adapts its platform to those needs. Many suggestions we have made have been implemented. Cons Simplification of the checkout process would be nice, especially in admin mode. Review Source RO Rhys O. Owner Sports Used the software for: 1-2 years ### "Amazing Registration Platform with an Outstanding Team!" May 15, 2019 5.0 Everything is all in one place. The system allows our program to keep things organized and works within our business framework. It makes things simple for us on the business end of things and clients on the consumer end of things. Pros Amilia is a great platform with tons of features. There was a learning curve when adopting the platform, however the on-boarding and support team were super pleasant to work with (and still are). Suggestions that I have made have been implemented and team does actually value input from the clients to find ways to make the system better. Cons While not an overall deterrent, it was difficult to manage payments in some cases as payment info was not saved. This however has been amended and now clients can choose to save their credit card info. It would be beneficial to have all payment info automatically saved, however I understand the stipulations and hold-backs on this (privacy etc). A few other items that I’ve had have been resolved and the system has been updated accordingly! Review Source MG Mary G. Owner Education Management Used the software for: 2+ years ### "Daily Use of Amilia" October 19, 2021 4.0 The experience has been positive overall. Pros The software is fairly easy to use but has to be learned like any other platform. Cons The reports area could be more finetuned. Reason for choosing SmartRec No Review Source Response from Amilia February 15, 2022 Thanks so much for the review Mary - happy to hear you are enjoying using Amilia! LP Lisa P. Administrator Sports Used the software for: 1-2 years ### "Amilia Software review 2019" December 16, 2019 5.0 The CS team is AMAZING. I have never felt so supported with a product. The chat is very easy and quick and always helpful, if I need to call I can and there is also a forum of other users where if I have the time I will go and look for answers. They have a huge knowledge base that I can refer to as well. Pros I like how clean the pages look and how much data you can get. Anything I need is there and I can also do it from my mobile phone. It has so many capabilities. I love that I have all the control on this system to change anything I want, when I need to. Registering for a client is very easy. Refunds are very easy. Cons It has so many capabilities, I am still trying to learn it all. Sometimes I wish for a little more basic but I think once I get the hang of it, it will be easier. I am the only user Review Source CB Caitlen B. Programs Director Sports Used the software for: 1-2 years ### "Just what we were looking for!" April 1, 2020 5.0 One of the biggest benefits of using Amilia is the different tabs. There are times we will sit in a meeting and someone will say I saw this option on \[SENSITIVE CONTENT HIDDEN\], I think that would work great for us. So Amilia has helped streamline what we already did and jump started us into new services to provide our customers. Pros This product really helped us take the next step with our customers. The experience for them and us was way better than when we used other forms or software. Cons For an activity, parents have to sign their kids in/out on paper. The form that is given to help print out that sheet isn't what we need for our purposes and the options to change it don't quite suit what we are looking for. Review Source CH Cat H. Administrative coordinator Consumer Services Used the software for: 1-2 years ### "Fun with Amilia " October 12, 2021 4.0 It’s going good Pros It’s easy to track sales and manage programs Cons Our community finds it difficult to navigate Reason for choosing SmartRec It’s designed for recreation Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Upgrade Review Source KO K O. Partner Used the software for: Less than 6 months ### "Amilia has terrible functionality issues and even worse customer service." May 5, 2018 1.0 Pros There is nothing good about this software -- use at your own risk. On the plus side, it's easy to find better options. Cons Amilia has terrible run-time issues and unresponsive, downright hostile customer service. The company only has 65 employees after years in business and their only investor is their CEO -- that should be telling. Amilia is no longer in Beta; they should be working to resolve their substantial SaaS platform functionality issues by now. I raised valid concerns on Amilia message boards and via their social media accounts for one of our clients for DAYS, trying to get resolutions to their platform functionality issues and was personally accosted on Linkedin by their company CMO. Shocking! Amilia doesn't understand the very basic tenets of customer service and their event registration platform -- to quote the hundreds of complaints our client has received in the past few days -- "stinks." Try EventBrite, Attendify, even a WordPress plug-in. Avoid Amilia at all costs, unless you are willing to anger and lose your user base. Review Source Response from Amilia May 11, 2018 Hi Kirsten, We could not find you in our database. When we tried to ask you who you claim to represent, we were shut down. Understanding who we're trying to help is our 1st step when clients have an issue with the platform. We're very happy to report we are on track to grow to 80 employees by June 2018! We're also not sure where you got your misinformation about our CEO and equity structure. We're a private company and those details aren't publicly available. While using social media and message boards to get help may seem like a great idea, we recommend using our support line, email or chat to get issues resolved in a timely manner. We monitor calls, including yours, to ensure the level of service meets our client expectations. We help 900 organizations, 5,000 admins and 600,000 users simplify their day-to-day with registration, memberships and management needs. We have maintained a Customer Satisfaction score of 95%, which is one of the key metrics we track and improve. 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