# ShipTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipTime the right Shipping solution for you? Explore 500 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198849/ShipTime/reviews --- ShipTime 4.6 (500) [View alternatives](https://www.capterra.com/p/198849/ShipTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShipTime Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews SJ Shaista J ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “The ease of getting a shipping quote, having the courier pickup packages directly from the location, and tracking the shipment all on a single platform are all extremely valuable for our company.“ September 20, 2022 AB Amanda B PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “They delivered to my door which was nice, but the guys threw my boxes on the floor in front of me. Despite insurance and excellent packing, my $1500 TV and $500 of dishes were crushed (the TV was CRUSHED on 3 of 4 sides).“ August 29, 2024 JM Joel M VPFood Production, 2 - 10 employeesUsed the software for: More than 2 years. “Shiptime offers an easy way to view shipping costs for multiple carriers all at once and allows you to ship via the method that you prefer depending on your requirements.“ January 5, 2022 NS Nita S Admin assistWireless, Self-employedUsed the software for: Less than 6 months. “Beware of hidden charges and useless customer service.“ December 11, 2025 CH Catherine H Store ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “I like that I can compare shipping prices from various carriers, select the one I need at a reduced rate often, create the label and set it for a pick-up, never have to go to a drop-off centre at all!“ December 21, 2021 Connie S PresidentBroadcast Media, Self-employedUsed the software for: More than 2 years. “Another difficulty was reaching the courier, CanPar, again despite Ship Time's efforts.“ January 24, 2025 BM Bill M Admin.Electrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: More than 2 years. “It allowed us to keep shipping costs reasonable for ourselves and our customers. When customers ask, we can honestly tell them we search for the most effective shipping method that best suits their needs.“ December 28, 2021 AB Amanda B PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Please do not go through this service for shipping anything of value.“ August 29, 2024 ## Showing most helpful reviews Showing 1-25 of 500 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Connie S. President Broadcast Media Used the software for: 2+ years ### "The Lost then Found Christmas Parcel" January 24, 2025 5.0 We were delighted when that Christmas parcel turned up in Calgary, a month late, but again thanks to \[sensitive content hidden\], it got there! What a great example he is to the staff at Ship Time and all couriers out there about going the extra mile (kilometer) for a client. Pros \[sensitive content hidden\] personally helped us trace a lost Christmas parcel caught in the holiday and postal strike rush. Despite Ship Time staff efforts to keep trying, we had just about given up hope when Peter took it upon himself to break through some of the miscommunication barriers and there it was. Cons Although all those who answered our calls and emails were very polite, a difficulty was never being able to connect with the same person over the month-long search. Another difficulty was reaching the courier, CanPar, again despite Ship Time's efforts. Review Source AB Anouk B. Co-owner Consumer Goods Used the software for: 2+ years ### "satisfaction with shiptime" December 21, 2021 4.0 really good. Rarely do we have issues and mostly resolved fast with customer service. Pros Easy to create shipping labels, tracking and pricing. Cons There are certain carriers that will not honor what we have purchased and.... Not a software issue but still an issue since we are purchasing transport and carriers dont honor their service. We have banished some carriers from our possibility. Alternatives considered [Flagship Fleet Management](https://www.capterra.com/p/143354/Flagship-Fleet-Management/) Reason for choosing ShipTime At the beginning it was because of the rebate given to the FCEI members. Since, the great service and ease of use. Review Source NS Nita S. Admin assist Wireless Used the software for: Less than 6 months ### "Beware of hidden charges " December 11, 2025 1.0 Used it twice and neither item was actually delivered to the actual address like paid for. First had to be picked up at a local location. The second parcel never delivered and actually sent back to me. Pros Easy to set up prices are good until you get dinged a second time to have your undelivered parcel sent back. Cons Tried to ship a parcel from London to my daughter in Ottawa. First delivery attempted, no notice of undelivered & taken back to a holding depot (over an hour bus ride away from her). I called Shiptime to arrange another delivery attempt giving special instructions about the delivery (which were agreed upon by the agent I spoke to) these special instructions were clearly not passed to the driver as a second attempt was unsuccessful for the reasons discussed in the special instructions. The parcel was again taken back to the holder location and within 3 days arrived back to me in London. No correspondence from Shiptime. Then 3 weeks later, a charge to my credit card for the return of the undelivered parcel back to me in London. And when I questioned the charge was told I agreed to this in the small print. Beware of hidden charges and useless customer service. Don’t be fooled by the good prices…..this was the most expensive parcel that never ever got delivered!!! Switched from [Fusion](https://www.capterra.com/p/140079/InnoSoft-Fusion/) Strike of Canada post and ease of pick up my location Review Source KM Kerry M. Owner/Partner Retail Used the software for: 6-12 months ### "Love Shiptime!" December 16, 2021 5.0 We moved to Shiptime after a very bad episode with some other companies. I have had no issues - even when there was a problem with the package. Shiptime has been easy to work with and provides some great tools! Pros We are super happy with the selection of carriers, the pricing, the ability to track it all, AND the BRANDING page is just so cool! We were so glad to see Canada Post offered in this now. Great add! Cons I can't think of something I'd change. Our experience to date has been amazing. Reason for choosing ShipTime Recommended by one of the carriers. That says a lot to me. Switched from [Flagship](https://www.capterra.com/p/232560/Flagship/) They would not acknowledge a computer glitch. We were charged for their mistake and they would not help us. ShipTimes prices and selection are way better anyhow. Review Source MG Michael G. President Medical Devices Used the software for: 2+ years ### "Very Happy Customer" January 5, 2022 5.0 Amazing; makes our lives easier. Pros Really easy to use. Easy to input package dimensions etc. Cons There is nothing we dont "not like"; we use shiptime exclusively. Switched from [Shippo](https://www.capterra.com/p/146146/Shippo/) shippo wasnt as user friendly and the prices were higher Review Source Response from ShipTime January 13, 2022 Thanks a bunch Michael! AT Amanda T. Guest Services Manager Hospitality Used the software for: 1-2 years ### "Great Service" January 6, 2022 5.0 Great always great service and fast delivery Pros Easy to use, Great customer service, easy delievery Cons Nothing, everything works great and have nothing bad to say. Switched from [PitneyShip](https://www.capterra.com/p/251583/PitneyShip/) Ship time pick up at our location and send pro does not. Review Source Response from ShipTime January 7, 2022 Thanks a bunch Amanda, on location pick up is SUCH a great feature! PP Phillip P. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Review shiptime shiping " December 29, 2021 5.0 Excellent Money saving and easy to use Pros Easy to use and navigate, with many options to grow into. Cons None that we have come accross yet, but we have not used all the features yet. Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) To save money, find estimates between other shipi g providers. Easy to use softwear Review Source Response from ShipTime January 4, 2022 Thank you so much Phillip! KU Kamalesh U. Individual Shipper Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Overcharged 5× the Shipping Cost and No Resolution After 2+ Months" August 11, 2025 1.0 I had an extremely frustrating experience with ShipTime. On May 28, 2025, my brother and I shipped a parcel from Ontario to Halifax. The expected cost was reasonable, but instead I was charged $349.46 — nearly five times the original price — without any warning, proof, or breakdown of why this happened. When I contacted ShipTime, they claimed the carrier applied “adjustment charges” due to incorrect parcel measurements. However: 1.They never provided proof of these supposed discrepancies. 2.I was never given a chance to verify before being charged. 3.They admitted in emails they still had “no update” on my refund request. It’s been over two months of back-and-forth, with slow communication and no transparency. I’ve complied with every request, but my money is still tied up. This experience has destroyed my trust in ShipTime. I strongly recommend other shippers take detailed photos, double-check invoices, and consider other providers if you value clear communication and accurate billing. Pros The initial booking process was straightforward, and the shipping quote was competitive before unexpected charges were applied. Cons Overcharged nearly 5× the quoted price without proof or explanation, extremely slow communication, and no resolution or refund even after two months of follow-ups. Review Source Josh L. Purchaser Security and Investigations Used the software for: 2+ years ### "Discovered through CFIB" December 21, 2021 5.0 Pros Since being introduced to Shiptime through CFIB we have consolidated all of our shipping through the Shiptime portal which has significantly reduced costs and allowed us to manage the expense of freight Cons The integration with other shippers is coming! Canada Post was recently added but to add Purolator it still seems like a work in progress Review Source Response from ShipTime December 30, 2021 Hello Josh, thanks so much for the review, we are glad to hear that you are enjoying the platform. Purolator is listed in the carriers page and has been one of our shipping partners for a long time! https://app.shiptime.com/index.html?locale=en#nav.Carriers Brandy M. CEO Retail Used the software for: Less than 6 months ### "Good 4 shipping " September 5, 2022 4.0 Pros The website is very easy to use you save time and money it gives you great quotes of a bunch of different vendors which you have your choice of and they're all right there for you to see and the prices are much better than even if you did it regular you can easily track your shipments get paid instantly right there and you don't have to go anywhere you can set up your pickups and if a pickup is missed you can easily reschedule with no problem Cons It can take a little while if you have to get paid back for a shipment that something happened to that you're that you insured and getting the money back for it can take a little while but other than that that's all I found so far Review Source Response from ShipTime September 6, 2022 Thank you so much for this great review Brandy JP Josh P. Owner Wholesale Used the software for: Less than 6 months ### "Overall great platform, but there are certainly improvements that can be made" January 5, 2022 4.0 Overall I'm happy with the pricing and ease of use with it's core features. I think some of your support people could be quite short/rude and ill equipped to really offer the best service possible. Pros I like the partnership with CFIB and that there's no subscription model for use of the platform. The "Quote & Ship" feature and rate options/prices are great! Cons I don't like that you can't specify pickup time frames for most services. Also, while others may find it convenient to contact support with your every need, I don't. Your team is just middle people for the carriers who can often give a quicker and more accurate response. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipTime It was included in my membership Review Source Response from ShipTime January 13, 2022 Thank you Josh, we value our partnership with CFIB and we're very happy that you're using the platform as a member! TA Tim A. Owner Printing Used the software for: 2+ years ### "Saves us a LOT of money!" December 21, 2021 5.0 Overall, the ShipTime experience has been very positive. It has saved us a lot of money on shipping costs over the last several years. The fact that it is compatible with thermal label printers is a huge plus also. Makes labelling shipments very quick and easy. Pros It is easy to use, very user friendly and intuitive. Keeps excellent records of historical shipments. Allows a good variety of carriers to choose from and shop price with. Cons I don't like when I get "shipment charges adjusted" emails after the fact. I charge customers based on my initial charges when entering the order. Far too often I get emails stating that charges have been adjusted, and they are always adjusted UP and never down. Review Source MD Melissa D. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to Use, Easy to Navigate" December 16, 2021 5.0 I find the Customer Support agents with Shiptime are very helpful and fairly quick to respond to questions/concerns. Pros The Dashboard is very easy to navigate and use. We find it very useful to be able to track each shipment without having to leave the Shiptime Website. I also find having unique login information for those on our team who process shipments. Multiple unique users allows us to ensure only those who should have access to shipments do. Cons It took some time to find where some additional features are located. For example, setting up the box library. Once I did some searching, I was able to find it. Alternatives considered [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Reason for choosing ShipTime Connection to CFIB Membership. Review Source DD Darren D. Owner Automotive Used the software for: 2+ years ### "Economical and efficient" December 18, 2021 5.0 Has mostly been positive. The exception would be perhaps a lack of ownership on the part of shiptime when there is a problem with an order. Pros Works great for getting accurate quotes and with the ability to save clients it is fast and easy. Cons The only issue that comes to mind is when scheduling a pickup, I select a time and then after I submit and pay I find out that time is not good and I must reschedule. That process is simple enough but if that time was not good it should have told me before paying. Review Source DL Douglas L. Commercial / Retail Manager Retail Used the software for: 1-2 years ### "An honest review from someone who used it frequently" December 29, 2021 5.0 The overall experience with ShipTime is positive. If it wasn't for the integration issues with the website, I would still be using them on a more frequent basis. If you want to save money with shipping and want an easy to use service - I can honestly recommend them. Pros ShipTime is incredibly easy to use. Basically log in, follow the steps, profit. The low cost was an extra added bonus. Cons Integrating the API with the website was the only con. At first, it worked wonderfully. Then for some reason, it just stopped working the same day. I couldn't get prompt and helpful answers from customer support and I needed the shipping to be back up on the website promptly. Unfortunately, I ended up integrating a different service. Review Source Response from ShipTime December 31, 2021 Her Douglas, we are sorry to hear about your experience. When integrating your e-commerce site it can happen that a change or update can affect the connection. In some cases the troubleshooting may take a little while. We also recommend contacting the Technical team directly at techsupport@shiptime.com to get the quickest answers to your queries. SB Sherry B. Shipping/VP Retail Used the software for: 2+ years ### "Shipping is great" December 27, 2021 4.0 We have come to depend on ShipTime at our company Pros It is fast, easy to use and very cost effective Cons Sometimes it takes longer to get to sites than what we are told but that is understandable with weather, location, etc. Review Source SS Shawn S. Controller Automotive Used the software for: 2+ years ### "One Stop Shipping" December 16, 2021 5.0 Shiptime from the start has overall saved us time and money. Pros Shiptime gives us flexibility with shipping with accurate pricing. One stop place to ship, track, and manage out items that require delivery. Cons Only issue is when the carriers cannot deliver because of a error in address; they do not seem to contact us, and we never know until we go searching. I think that is being worked on. Review Source LM Leif M. President Construction Used the software for: 2+ years ### "SHIPTIME, saves us time and money! We have solely been using their service for 8 years." January 5, 2022 5.0 Highly recommended. We have been using the software for 8 years and it is one of our best tools. Pros Ease of use. Saves us time, saves us money and is very user friendly. Cons nothing that we don't like. everyone at our office is able to use the software without issue. Reason for choosing ShipTime Ease of use, cost savings, time savings. Review Source Response from ShipTime January 6, 2022 Hello Leif, Thanks s much for the great review and kind words. We're thrilled to hear that your company has been enjoying the platform and 8 YEARS!? Thank you so much! Great Success to you in 2022 KY Ketty Y. accounting Wholesale Used the software for: 2+ years ### "Easy to use , price is competitive and customer support is great " March 10, 2022 4.0 Pros The freight quote is pretty competitive, some times ever better than I got from the carrier directly. Highly recommended and the customer service is great, dealing with them is easier than with carrier directly. Cons So far so good. If I have to pick one thing might be the invoice notification feature. I got the invoice notification but when I log in to my account , there is no outstanding invoice , hope they can stop sending duplicated notification. Review Source Response from ShipTime March 15, 2022 Hello Ketty, thanks so much for the great feedback. I have passed your comment along to the support team regarding the invoice notification. Happy Shipping JJ Janelle J. Business owner Wholesale Used the software for: 2+ years ### "It’s great but not the best bang for your buck" December 16, 2021 5.0 I’ve used it for over 3 years and have had excellent service. I only ever had 1 package out of thousands be misplaced but it was quickly located once I called to inquire Pros I like that I have the option to change the sending address as I have multiple businesses that I send from Cons It’s not the least expensive as it boasts. At times some of the competition have better prices. Also some of the fulfillment companies don’t deliver directly and use 3rd parties. This is fine but I was not advised by shiptime, rather my customers Reason for choosing ShipTime Through Costco I do not have to call shiptime directly if I have a problem. Costco employees take care of that for me which I like. Review Source RM Rolf M. VP Americas Construction Used the software for: 2+ years ### "Shipping Software works Great and is very Reliable" December 27, 2021 5.0 Great Experience Pros Once you used it a few times, it is easy to use in particular for repeated shipment with the addresses saved in the database Cons it takes a while to get used to it and requires multiple tries if you would like to go back and alternate shipping information Reason for choosing ShipTime Service provide by ShipTime Review Source DB Darren B. VP Wholesale Used the software for: 2+ years ### "Very helpful" December 16, 2021 5.0 Great, makes shipping simple. I don't have to deal with several couriers that have different interfaces. One and done with the ability to compare rates. Pros Easy to use, easy to train new users on. Cons Lack of communication in regards to issues with shipments. If a package is damaged and the package is not deliverable, I normally have to find out from my customer wondering where their shipment is. I then have to follow up with shiptime to find out this info. I don't think the problem is with shiptime but with the individual courier company. Review Source MF Mac F. Owner Automotive Used the software for: 2+ years ### "Almost perfect" December 16, 2021 5.0 Pros Program works slick and the rates are great. Cons When a courier messes up you seem to have no pull to get the problem fixes. Also you adjust your charges often. Other platforms we have used do not do this. It's an extremely frustrating point. One that make us question staying on with shiptime. If we cannot rely on the quote that is a huge issue. Reason for choosing ShipTime We have history with shiptime and they gave us better rates Review Source lD laura D. owner Retail Used the software for: 2+ years ### "Software is just ok" December 27, 2021 2.0 ShipTime is challenging to work with due to their couriers they have partnered with. They try their best but at the end of the day, it's the couriers that ruin the experience. ShipTime is at their mercy. Pros I like the order history, address management. Cons navigating back and forth through screens is cumbersome Review Source Response from ShipTime December 30, 2021 Hello Laura, we will take your navigation feedback into consideration for future improvements. NH Nurit H. Manager Retail Used the software for: 2+ years ### "Excellent Value Shipping Platform" December 28, 2021 5.0 Been using ShipTime for over five years now and did not bother looking for alternatives. Meets most of our shipping needs. Pros Easy to use, a good selection of carriers, pricing is excellent, and a superb customer service. Cons overall it's good. However, may have issues with different browsers and PDF readers. Review Source Response from ShipTime January 4, 2022 We are sorry to hear about your experience. In general ShipTime should be compatible with all browsers however if you are experiencing a problem please reach out to us at techsupport@shiptime.com so that we can investigate further. Similar Products Featured