# PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PSA the right Construction Management solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198718/PSA-Restoration-Contractor/reviews --- PSA 3.9 (72) [View alternatives](https://www.capterra.com/p/198718/PSA-Restoration-Contractor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PSA Ease of use 3.8 Customer Service 4.1 ## Pros and Cons in Reviews TN Tina N Assistant directorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I loved the Work in progress reports to see where we are in each department and what needs to be improved“ May 6, 2024 ML Mirka L AdjointeInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “We can not move, print, save a picture when you click on the picture (like when you open a picture on our computer), the note section is not useful like a outlook.“ December 3, 2021 TN Tina N Assistant directorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Very efficient with accounting data entry, etc.“ May 6, 2024 JD Jay D General ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Often we have customers call who mumble their names and we cant find the job without asking more probing questions, making it look like we don't know our customers when we just cant hear them. If we can search by phone number we can pull the job up off the caller ID.“ December 3, 2021 LW Lisa W HRConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I Like mostly the real time use in the web and mobile and the ability to manipulate the program to some degree to suite our company needs.“ December 17, 2021 TJ Trish J EstimatorConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “the format of some system documents is really rough when I need to move them out of PSA to desktop, specifically, dry log and scope sheet.“ December 3, 2021 AM Andrea M Operations ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I do love how detailed the program is and allows us to have everything in one place for documentation. “ December 3, 2021 RS Rachel S Project ManagerConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Now I have trust issues and if I type a note, I always select all and copy it just in case there are issues with the system.“ December 13, 2021 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TN Tina N. Assistant director Construction Used the software for: 1-2 years ### "My PSA Review" May 6, 2024 5.0 Very user friendly Very efficient with accounting data entry, etc. Great customer service Pros I loved the Job costing reports to see profitability. I loved the Work in progress reports to see where we are in each department and what needs to be improved I loved that notes can be transferred from PSA to Xactanalysis, reducing double data entry All file management can be done in one place. Cons I didn't like the mobile application, it was slow and not efficient at the time Review Source AM Amy M. Marketing Manager Building Materials Used the software for: 2+ years ### "PSA makes utilizing a CRM easy" December 3, 2021 5.0 It is truly an easy system to maneuver. The web version for job input is so simple and has greatly increased our productivity for job entries, updates, tracking info, etc. Pros Setting up jobs and tracking customers/losses is super easy, very hands on. The financial piece is not difficult either. There is very thorough training to get you up to speed and organize the system to benefit your company. Cons I feel we could be getting more out of it than what we currently are. That is our fault for not capitalizing on training and pursuing improvements in tracking, reporting, etc. Reason for choosing PSA Electronic reviews as well as personal reviews from other contractors. Also actual use by an employee who used this system previously. Review Source Response from Canam Systems December 8, 2021 Hi Amy, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that you find PSA software easy and hands-on. If you need assistance or training, feel free to reach out to support@canamsys.com anytime. We will do our best to help. Thank you! CW Craige W. owner Construction Used the software for: 2+ years ### "Completely unhappy" December 3, 2021 1.0 Completely unhappy. PSA seems like a money grubbing company who doesn't give a damn about their clients and helping them. you could care less about the success of your clients and your customer care is well below acceptable Pros honestly I feel like you do NOT give my business value and are a tremendous time suck trying to fix all the problems we run into with your system. and to ask for help we have to pay for the basic questions. Cons The fact I have to pay you for answers to problems with your software is mind blowing. email thru your system doesn't work and no one from psa will help us fix it. we had to pay for help and the help we get doesn't fix the problem then we have to fight to get help again and you want to charge us to fix the thing you were supposed to fix the first time. lack of knowledge base. no guide to work thru. your clock in and out is spotty at best. Review Source Response from Canam Systems December 8, 2021 Hi Craige, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are sorry to hear about your experience and we'd like to make things right for you. Kindly reach out to sales@canamsys.com to discuss further on how we can improve your service experience. Thank you. JH Johnathan H. Asset Manager Construction Used the software for: 1-2 years ### "PSA Review" December 3, 2021 4.0 Pros The ease of use is probably what I like most about this software. We were transitioning from a few other softwares to PSA, and getting everyone onboard and educated on how to use it was fast and easy. It is very user-friendly. Cons I do wish it had a few more bells and whistles on the time keeping side. I used to be in charge of cleaning up timesheets for payroll so I know it can be challenging. A lot of that has more to do with the way we do business and less about the functionality of the software though. Switched from [Deltek Costpoint](https://www.capterra.com/p/155685/Deltek-Costpoint/)[WorkMax](https://www.capterra.com/p/83248/About-Time/) Cost and seeking an all-in-one solution. Review Source Response from Canam Systems December 8, 2021 Hi Jonathan, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear you like the ease of use of the software. If you'd like to provide any suggestions that will help improve your experience with the software, kindly reach out to sales@canamsys.com to discuss further. Thank you! DS Daniel S. General Manager Construction Used the software for: 1-2 years ### "The review" December 10, 2021 4.0 After using a few different programs this one is probably the favorite. Overall easy to use and can manipulate it to suit your companies needs. Pros The ease of use online. Adding creating jobs is nice and smooth. Creating work orders is nice and smooth. Adding notes and linking to XA is very nice. Cons The mobile app to me seems flawed. IMO it should auto sync, and finding and locating jobs is hard and half the time the job your searching for cant be found on mobile app even though it has been added to the web version. Crew cant clock into the jobs on the app because lots of times the job cannot be found. Review Source Response from Canam Systems December 13, 2021 Hi Daniel, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that PSA software is your favourite! If you are experiencing issues with the mobile app, kindly contact sales@canamsys.com for assistance. We will do our best to help! Thank you! AM Andrea M. Operations Manager Construction Used the software for: 1-2 years ### "Love and hate at the same time" December 3, 2021 3.0 It has taken years to become fluent in all areas of the program. Support has been available and useful, but the costs associated with training can be overwhelming and can discourage mastery training. Pros I do love how detailed the program is and allows us to have everything in one place for documentation. I also like the custom reports and Smart Reporting. It also integrates well with some other programs. Cons It feels like the program is created by many different people, so it's fractured/inconsistent in design. Functions I may use on a semi-regular basis is difficult to find later because its location doesn't make sense. Or when I add a new staff member, I have to enter in information in three different areas to function properly. Poor design in many areas. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) We out-grew the program Review Source Response from Canam Systems December 8, 2021 Hi Andrea, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear you love how detailed and integrated the software is. However, we feel sorry if you are experiencing difficulties in certain areas of the software. We ask that you kindly reach out to support@canamsys.com for to discuss further. We will do our best to help. Thank you! JS Jessica S. Brand Director Construction Used the software for: 2+ years ### "It's what it is" September 30, 2021 3.0 the system is very capable, however it is just not there yet. there are a ton of improvements to be made. 64 bit would really be a good place to start as well. Pros it's better than anything else we have been able to find, however that still isn't good news Cons very bad timecard system, needs a lot of improvement. scheduling and project tracking not good at all, needs a lot of improvement too. The job lookup screen is VERY VERY slow and it is extremely inconvenient. integration to adp is not great either since the timecard hours system is bad Reason for choosing PSA oracle involves multiple products as they dont encompass everything in one program. therefore the price is a lot more Switched from [Chronicle](https://www.capterra.com/p/187388/Chronicle/) it was terrible Review Source Response from Canam Systems October 4, 2021 Hello Jennifer, Thank you for taking the time to share your feedback on PSA. The performance of this application can be affected based on your server environment and web connection. We would love the opportunity to setup a call to better understand your struggles on the time cards side. We have made extensive changes to our web based Accounting, Job Management & CRM solutions. Our team member, Tom, will be reaching out to you shortly to discuss the options of improving the way PSA can serve your business needs more effectively. Thank you. Best regards, Ryan Pritchard Sales Manager PSA Restoration Contractor KR Kelly R. General Manager Construction Used the software for: 1-2 years ### "An economical option for basic project management" December 7, 2021 3.0 We are able to save money as PSA is much cheaper than other programs. The customer support is very good and PSA does a good job in taking recommendations on how to make the program better and acting on it. Pros We find that the basic features of PSA work well for us. There is a lot of clicking to maintain up-to-date job data. PSA allows us to stay on top of the jobs we have and keep track of dates. Cons The reporting feature is frustrating. Exporting to Excel does not happen smoothly and much manipulation is required. We are also disappointed with the inability to click into job information from reports. Review Source Response from Canam Systems December 8, 2021 Hi Kelly, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that PSA helps you stay on top of the jobs you have and keep track of dates. However, if you are experiencing issues with the reporting feature, feel free to reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! RS Rachel S. Project Manager Consumer Services Used the software for: 1-2 years ### "Honest Feedback" December 13, 2021 2.0 I've had to retype notes because I was not using the most updated version of the product and my note did not sync into the system. Now I have trust issues and if I type a note, I always select all and copy it just in case there are issues with the system. This software is on the right track at getting to where it needs to be to work better, it just takes months to fix what seems like simple issues. Pros As a manager, I like having the digital job tracking and documentation. Everyone company wide can view the file without having to track down a paper copy of the file to view the contents of the job. Cons I get annoyed whenever the mobile version does not sync properly or if my technicians close out of PSA before the documents are finished uploading. This causes information to get missed or not upload until the next time they log on and sync their app. It would be more efficient to have an app that is in real time and will not need re-syncing every time something is added or uploaded. Review Source Response from Canam Systems December 14, 2021 Hi Rachel, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that you like the digital job tracking and documentation. If you need help with the latest releases in the software or logging notes, feel free to contact support@canamsys.com for assistance. We will do our best to help. Thank you! CA Cathy A. Office Manager Construction Used the software for: 2+ years ### "PSA Review" December 8, 2021 5.0 My experience with PSA has been enlightening and rewarding. Pros Once I was familiar with the software it became easy to use, I like it much better than the web version Cons I wish there was an easier way to make my own reports for what I need Reason for choosing PSA They were using the program when I came to work for PuroClean Review Source Response from Canam Systems December 13, 2021 Hi Cathy, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know you find the software easy to use. If you need help in customizing reports, kindly reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! TJ Trish J. Estimator Construction Used the software for: 1-2 years ### "PSA view from estimator perspective" December 3, 2021 4.0 I'm very comfortable with it as our system of record. Pros Record keeping. User friendly, interaction with outbound systems makes my job easier. Cons Accounting maybe, I'm not really in the AR field, but I have to produce invoices and work orders regularly. Entering the information to produce an invoice is not straight forward user friendly. One other thing. the format of some system documents is really rough when I need to move them out of PSA to desktop, specifically, dry log and scope sheet. Reason for choosing PSA It was already in place when I arrived 2 years ago. Review Source Response from Canam Systems December 8, 2021 Hi Trish, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that the integration ability of our software makes your job easier. If you'd like to discuss more about the challenges you are experiencing with the accounting side, feel free to reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! AS Amy S. Accounting Coordinator Construction Used the software for: 2+ years ### "PSA User Review" October 12, 2021 5.0 We were able to condense a few software programs into one. It is great having job management, accounting, marketing, time keeping all in one system. Housing documents have proven beneficial for collection, court cases or simply to be able to help a customer from 5 years ago locate a replacement cabinet, paint color, etc. Pros It is an all in one software that can sync with multiple programs easily. Cons The beginning was a little rough, but once we got going, I do not feel there is a better product on the market. Review Source Response from Canam Systems October 15, 2021 Hi Amy, Thank you for taking your time to write us a review of your experience. We are thrilled to know that you are able to use just one software for all your business needs now. Feel free to reach out to us whenever you need support or assistance! Sincerely, Ryan Pritchard Sales Manager PSA Restoration Contractors JC Jose C. Crew Chief Construction Used the software for: 1-2 years ### "Can be better " December 3, 2021 4.0 Good over all, couple small things to get better other than that. Good Pros That the time is accurate and easy for hour counting. Cons That sometimes does not sync on time or doesn't clock out even though I did. Review Source Response from Canam Systems December 8, 2021 Hi Jose, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that the software meets your overall needs. If you are experiencing issues with the timecard, kindly reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! ML Mirka L. Adjointe Insurance Used the software for: 1-2 years ### "Psa" December 3, 2021 3.0 I like the experience and since one year I saw a lot a change Pros I like to have the punch for the time card in the same program, the form are usefull in the computer but not in the mobile Cons We can not move, print, save a picture when you click on the picture (like when you open a picture on our computer), the note section is not useful like a outlook. Everytime we add sometingh in the program we have to paid for that, we don't have a package deal. Review Source Response from Canam Systems December 8, 2021 Hi Mirka, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that you like the timecard function. We would like to help improve your experience with the software, kindly reach out to support@canamsys.com to discuss further about the note section. We will do our best to help. Thank you! TD Tess D. Operations Manager Construction Used the software for: 2+ years ### "PSA is a great product" December 13, 2021 5.0 i have been using PSA for 6 1/2 years and I am extremely happy with the product Pros very user friendly and a great value for the money Cons some of the editing features are harder to navigate Review Source Response from Canam Systems December 15, 2021 Hi Tess, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that you are extremely happy with the product. Feel free to join us at our next User Group Meeting to share your experience and suggestions with us so we can better accommodate to your business needs. Contact sales@canamsys.com to sign up! Thank you! BD Brett D. Water Technician Construction Used the software for: 2+ years ### "PSA Review" December 8, 2021 4.0 Very useful. Pros Easy Job access for clocking in along with uploading job pictures. Cons Software glitches, and the constant need to sync and not being able to clear the errors. Review Source Response from Canam Systems December 13, 2021 Hi Brett, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that you find our software very useful. If you are experiencing any issues or errors with the software, feel free to contact sales@canamsys.com for assistance. We will do our best to help. Thank you! BL Bill L. Marketing Recreational Facilities and Services Used the software for: 2+ years ### "PSA Restoration Review " December 3, 2021 5.0 Excellent role to use for employees. Pros Easy to use for all employees in the company Cons Load time of app . Does not load fast . Slow load time . Review Source Response from Canam Systems December 8, 2021 Hi Bill, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that your team find it easy to use PSA software. If you are still experiencing issues with the load time, feel free to reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! MT Monica T. HR Construction Used the software for: 2+ years ### "would buy" December 3, 2021 4.0 Start up issues and making the database the same in all locations. Pros Job Management and Banking modules are the most effective at this point in implementation. Cons That is you can get training for your employees it works great. The training scope and sequence needs work. Implementation needs improvement. Reason for choosing PSA Recommended by a colleague Review Source Response from Canam Systems December 8, 2021 Hi Monica, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that you find the job management and banking modules effective. However, if you are still experiencing issues with the software, feel free to reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! JA Jason A. Tech Recreational Facilities and Services Used the software for: 1-2 years ### "Needs improvement " December 8, 2021 3.0 Pros Easy to use. Uploading pictures is easy. Cons When putting in notes on job it some times it doesn’t let you scroll down to see what you wrote. It glitches and you type 4 lines and you can’t see anymore of what you typed Review Source Response from Canam Systems December 13, 2021 Hi Jason, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know you find the software easy to use. However, if you are still experiencing issues with putting in notes, kindly reach out to support@canamsys.com for assistance. We will do our best to help. Thank you! LP Lory P. COO Construction Used the software for: 2+ years ### "Usage and support" December 8, 2021 4.0 Overall very good support Pros Desktop- would like to be able to start use of desktop in the cloud. Cons We are really looking forward to having desktop in the cloud so we can move away from the desktop application Review Source Response from Canam Systems December 13, 2021 Hi Lory, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that you like the usage and support. There will be new releases soon and we will ensure that you are notified. Feel free to contact sales@canamsys.com if you'd like to learn more. Thank you! AA Alyson A. Receptionist Construction Used the software for: 1-2 years ### "An overall good product" December 3, 2021 4.0 Pros I like how many different ways there are to search for jobs. It can be very helpful when if you have limited information to begin. Cons I wish you could update information and notes at the same time when you have multiple jobs open for the same customer instead of having to open each individual job and updating each separately. Review Source Response from Canam Systems December 8, 2021 Hi Alyson, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear you find the search function helpful. If you'd like to discuss further about the challenges you are currently experiencing, kindly reach out to support@canamsys.com and we will be more than happy to assist you. Thank you. RW Rachelle W. Operations Manager Construction Used the software for: 1-2 years ### "Set up of program" December 17, 2021 5.0 The support available and their quick response to resolve anything is outstanding. they continue to exceed my expectations. Pros The software is beneficial in all departments of our organization. Cons I have been learning and implementing for nearly a year now and still don't know all the benefits. Review Source Response from Canam Systems January 7, 2022 Hi Rachelle, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that the software has been beneficial in all departments of your organization. If you think more training sessions will be helpful in leveraging the software, feel free to reach out to support@canamsys.com. We will do our best to help. Thank you! DZ Darcy Z. Manager Construction Used the software for: 1-2 years ### "PSA review " December 13, 2021 5.0 Pros For work orders and time sheets it is very easy to use Cons Many days the time sheets don't sync and the staff is missing hours Review Source Response from Canam Systems December 14, 2021 Hi Darcy, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know that you find the work orders and time sheets easy to use. If you are experiencing issues with syncing and missing data, feel free to contact support@canamsys.com for assistance. We will do our best to help. Thank you! BF Brandon F. Mitigation technician Construction Used the software for: I used a free trial ### "PSA Review" December 8, 2021 4.0 Great Pros Everything, it was functional and very easy to use. Cons The sync times it takes too long to sync. Review Source Response from Canam Systems December 13, 2021 Hi Brandon, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to know you find the software functional and easy to use. If you'd like to be in touch to find out more about our upgraded software, feel free to reach out to sales@canamsys.com. Thank you! Stephanie W. Sales & Marketing Construction Used the software for: 1-2 years ### "PSA is Great!!" December 15, 2021 4.0 Overall it's been great. Not going to lie, the initiation and the onboarding was an adjustment and rough but it's all about change and how you accept it. We kept wanting it to be just like a previous product but once we adjusted to the new and useful features that PSA provides, we have been just ticking away with productivity in it, thanks so much! Pros Support supportive customer service, helpful and knowledgeable trainers, very useful features and well worth the money to help get out business services in line! Cons A little too robust for a smaller company like us but we hope to one day utilize all the features of the software. Review Source Response from Canam Systems December 16, 2021 Hi Stephanie, your feedback is very much appreciated and valued as we continue to improve the software for your evolved business needs. We are happy to hear that you have had a great experience with PSA software. Feel free to join us at our next User Group Meeting to share your experience and suggestions with us so we can better accommodate to your business needs. Contact sales@canamsys.com to sign up! Thank you! Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Construction Management](https://www.capterra.com/construction-management-software/)[Contractor Management](https://www.capterra.com/contractor-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.