--- title: "PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PSA the right Construction Management solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198718/PSA-Restoration-Contractor/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- PSA 3.9 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of PSA Ease of use 3.8 Customer Service 4.1 ## Pros and Cons in Reviews TN Tina N Assistant directorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I loved the Work in progress reports to see where we are in each department and what needs to be improved“ May 6, 2024 ML Mirka L AdjointeInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “We can not move, print, save a picture when you click on the picture (like when you open a picture on our computer), the note section is not useful like a outlook.“ December 3, 2021 TN Tina N Assistant directorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Very efficient with accounting data entry, etc.“ May 6, 2024 JD Jay D General ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Often we have customers call who mumble their names and we cant find the job without asking more probing questions, making it look like we don't know our customers when we just cant hear them. If we can search by phone number we can pull the job up off the caller ID.“ December 3, 2021 LW Lisa W HRConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “I Like mostly the real time use in the web and mobile and the ability to manipulate the program to some degree to suite our company needs.“ December 17, 2021 TJ Trish J EstimatorConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “the format of some system documents is really rough when I need to move them out of PSA to desktop, specifically, dry log and scope sheet.“ December 3, 2021 AM Andrea M Operations ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I do love how detailed the program is and allows us to have everything in one place for documentation. “ December 3, 2021 RS Rachel S Project ManagerConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Now I have trust issues and if I type a note, I always select all and copy it just in case there are issues with the system.“ December 13, 2021 ## Showing most helpful reviews Showing 1-25 of 72 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Assistant director Used the software for: 1-3 years ### "My PSA Review" May 7, 2024 5.0 Very user friendly Very efficient with accounting data entry, etc. Great customer service Pros I loved the Job costing reports to see profitability. I loved the Work in progress reports to see where we are in each department and what needs to be improved I loved that notes can be transferred from PSA to Xactanalysis, reducing double data entry All file management can be done in one place. Cons I didn't like the mobile application, it was slow and not efficient at the time Review Source R Reviewer Marketing Manager Used the software for: 3-5 years ### "PSA makes utilizing a CRM easy" December 7, 2021 5.0 It is truly an easy system to maneuver. The web version for job input is so simple and has greatly increased our productivity for job entries, updates, tracking info, etc. Pros Setting up jobs and tracking customers/losses is super easy, very hands on. The financial piece is not difficult either. There is very thorough training to get you up to speed and organize the system to benefit your company. Cons I feel we could be getting more out of it than what we currently are. That is our fault for not capitalizing on training and pursuing improvements in tracking, reporting, etc. Review Source R Reviewer owner Used the software for: 3-5 years ### "Completely unhappy" December 7, 2021 1.0 Completely unhappy. PSA seems like a money grubbing company who doesn't give a damn about their clients and helping them. you could care less about the success of your clients and your customer care is well below acceptable Pros honestly I feel like you do NOT give my business value and are a tremendous time suck trying to fix all the problems we run into with your system. and to ask for help we have to pay for the basic questions. Cons The fact I have to pay you for answers to problems with your software is mind blowing. email thru your system doesn't work and no one from psa will help us fix it. we had to pay for help and the help we get doesn't fix the problem then we have to fight to get help again and you want to charge us to fix the thing you were supposed to fix the first time. lack of knowledge base. no guide to work thru. your clock in and out is spotty at best. Review Source R Reviewer Asset Manager Used the software for: 1-3 years ### "PSA Review" December 6, 2021 4.0 Pros The ease of use is probably what I like most about this software. We were transitioning from a few other softwares to PSA, and getting everyone onboard and educated on how to use it was fast and easy. It is very user-friendly. Cons I do wish it had a few more bells and whistles on the time keeping side. I used to be in charge of cleaning up timesheets for payroll so I know it can be challenging. A lot of that has more to do with the way we do business and less about the functionality of the software though. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "The review" December 13, 2021 4.0 After using a few different programs this one is probably the favorite. Overall easy to use and can manipulate it to suit your companies needs. Pros The ease of use online. Adding creating jobs is nice and smooth. Creating work orders is nice and smooth. Adding notes and linking to XA is very nice. Cons The mobile app to me seems flawed. IMO it should auto sync, and finding and locating jobs is hard and half the time the job your searching for cant be found on mobile app even though it has been added to the web version. Crew cant clock into the jobs on the app because lots of times the job cannot be found. Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "Love and hate at the same time" December 7, 2021 3.0 It has taken years to become fluent in all areas of the program. Support has been available and useful, but the costs associated with training can be overwhelming and can discourage mastery training. Pros I do love how detailed the program is and allows us to have everything in one place for documentation. I also like the custom reports and Smart Reporting. It also integrates well with some other programs. Cons It feels like the program is created by many different people, so it's fractured/inconsistent in design. Functions I may use on a semi-regular basis is difficult to find later because its location doesn't make sense. Or when I add a new staff member, I have to enter in information in three different areas to function properly. Poor design in many areas. Review Source Jessica S. Brand Director Used the software for: 3-5 years ### "It's what it is" October 1, 2021 3.0 the system is very capable, however it is just not there yet. there are a ton of improvements to be made. 64 bit would really be a good place to start as well. Pros it's better than anything else we have been able to find, however that still isn't good news Cons very bad timecard system, needs a lot of improvement. scheduling and project tracking not good at all, needs a lot of improvement too. The job lookup screen is VERY VERY slow and it is extremely inconvenient. integration to adp is not great either since the timecard hours system is bad Review Source R Reviewer General Manager Used the software for: 1-3 years ### "An economical option for basic project management" December 8, 2021 3.0 We are able to save money as PSA is much cheaper than other programs. The customer support is very good and PSA does a good job in taking recommendations on how to make the program better and acting on it. Pros We find that the basic features of PSA work well for us. There is a lot of clicking to maintain up-to-date job data. PSA allows us to stay on top of the jobs we have and keep track of dates. Cons The reporting feature is frustrating. Exporting to Excel does not happen smoothly and much manipulation is required. We are also disappointed with the inability to click into job information from reports. Review Source R Reviewer Project Manager Used the software for: 1-3 years ### "Honest Feedback" December 14, 2021 2.0 I've had to retype notes because I was not using the most updated version of the product and my note did not sync into the system. Now I have trust issues and if I type a note, I always select all and copy it just in case there are issues with the system. This software is on the right track at getting to where it needs to be to work better, it just takes months to fix what seems like simple issues. Pros As a manager, I like having the digital job tracking and documentation. Everyone company wide can view the file without having to track down a paper copy of the file to view the contents of the job. Cons I get annoyed whenever the mobile version does not sync properly or if my technicians close out of PSA before the documents are finished uploading. This causes information to get missed or not upload until the next time they log on and sync their app. It would be more efficient to have an app that is in real time and will not need re-syncing every time something is added or uploaded. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "PSA Review" December 12, 2021 5.0 My experience with PSA has been enlightening and rewarding. Pros Once I was familiar with the software it became easy to use, I like it much better than the web version Cons I wish there was an easier way to make my own reports for what I need Review Source R Reviewer Estimator Used the software for: 1-3 years ### "PSA view from estimator perspective" December 7, 2021 4.0 I'm very comfortable with it as our system of record. Pros Record keeping. User friendly, interaction with outbound systems makes my job easier. Cons Accounting maybe, I'm not really in the AR field, but I have to produce invoices and work orders regularly. Entering the information to produce an invoice is not straight forward user friendly. One other thing. the format of some system documents is really rough when I need to move them out of PSA to desktop, specifically, dry log and scope sheet. Review Source R Reviewer Accounting Coordinator Used the software for: 3-5 years ### "PSA User Review" October 13, 2021 5.0 We were able to condense a few software programs into one. It is great having job management, accounting, marketing, time keeping all in one system. Housing documents have proven beneficial for collection, court cases or simply to be able to help a customer from 5 years ago locate a replacement cabinet, paint color, etc. Pros It is an all in one software that can sync with multiple programs easily. Cons The beginning was a little rough, but once we got going, I do not feel there is a better product on the market. Review Source R Reviewer Crew Chief Used the software for: 1-3 years ### "Can be better " December 7, 2021 4.0 Good over all, couple small things to get better other than that. Good Pros That the time is accurate and easy for hour counting. Cons That sometimes does not sync on time or doesn't clock out even though I did. Review Source R Reviewer Adjointe Used the software for: 1-3 years ### "Psa" December 7, 2021 3.0 I like the experience and since one year I saw a lot a change Pros I like to have the punch for the time card in the same program, the form are usefull in the computer but not in the mobile Cons We can not move, print, save a picture when you click on the picture (like when you open a picture on our computer), the note section is not useful like a outlook. Everytime we add sometingh in the program we have to paid for that, we don't have a package deal. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "PSA is a great product" December 15, 2021 5.0 i have been using PSA for 6 1/2 years and I am extremely happy with the product Pros very user friendly and a great value for the money Cons some of the editing features are harder to navigate Review Source R Reviewer Water Technician Used the software for: 3-5 years ### "PSA Review" December 12, 2021 4.0 Very useful. Pros Easy Job access for clocking in along with uploading job pictures. Cons Software glitches, and the constant need to sync and not being able to clear the errors. Review Source R Reviewer Marketing Used the software for: 3-5 years ### "PSA Restoration Review " December 7, 2021 5.0 Excellent role to use for employees. Pros Easy to use for all employees in the company Cons Load time of app . Does not load fast . Slow load time . Review Source R Reviewer HR Used the software for: 3-5 years ### "would buy" December 7, 2021 4.0 Start up issues and making the database the same in all locations. Pros Job Management and Banking modules are the most effective at this point in implementation. Cons That is you can get training for your employees it works great. The training scope and sequence needs work. Implementation needs improvement. Review Source R Reviewer Tech Used the software for: 1-3 years ### "Needs improvement " December 9, 2021 3.0 Pros Easy to use. Uploading pictures is easy. Cons When putting in notes on job it some times it doesn’t let you scroll down to see what you wrote. It glitches and you type 4 lines and you can’t see anymore of what you typed Review Source R Reviewer COO Used the software for: 3-5 years ### "Usage and support" December 12, 2021 4.0 Overall very good support Pros Desktop- would like to be able to start use of desktop in the cloud. Cons We are really looking forward to having desktop in the cloud so we can move away from the desktop application Review Source R Reviewer Receptionist Used the software for: 1-3 years ### "An overall good product" December 6, 2021 4.0 Pros I like how many different ways there are to search for jobs. It can be very helpful when if you have limited information to begin. Cons I wish you could update information and notes at the same time when you have multiple jobs open for the same customer instead of having to open each individual job and updating each separately. Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "Set up of program" December 21, 2021 5.0 The support available and their quick response to resolve anything is outstanding. they continue to exceed my expectations. Pros The software is beneficial in all departments of our organization. Cons I have been learning and implementing for nearly a year now and still don't know all the benefits. Review Source R Reviewer Manager Used the software for: 1-3 years ### "PSA review " December 14, 2021 5.0 Pros For work orders and time sheets it is very easy to use Cons Many days the time sheets don't sync and the staff is missing hours Review Source R Reviewer Mitigation technician Used the software for: I used a free trial ### "PSA Review" December 12, 2021 4.0 Great Pros Everything, it was functional and very easy to use. Cons The sync times it takes too long to sync. Review Source R Reviewer Project Manager/Estimator/Business Developer Used the software for: 3-5 years ### "Lacks Transparency, Unnecessarily Complicated" December 21, 2021 2.0 See previous statements Pros The ability to generate electronic documents for projects Cons See previous statement there is a wealth of information on this subject Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.