# HotelKey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HotelKey the right Hospitality Property Management solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198632/HotelKey-PMS/reviews --- HotelKey 4.7 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HotelKey Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews sH shelly H Guest Services ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The product is fairly easy to use if you have the knowledge, such as making reservations, finding past reservations or future reservations.“ April 8, 2022 JV Jo Ann V General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “I have never been able to book a group and not have problems with entering rooming lists, setting up payment options, pulling reports, etc. “ April 15, 2022 MP Mayur P Operations ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “There are several tabs that are easy to locate and we have search option in many sections to make things easy“ August 26, 2022 JP Jay P OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “There are times we log in and have to log out and log back in because the information does not download and it shows 0“ August 12, 2022 JG Jay G Owner/OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It's not perfect - it's sometimes slow, there are quirks with the usability, and it could be inefficient at times but its still one of the best out there.“ September 29, 2022 BM Basit M FDOHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes when someone cancels the reservation it does not update on the rack“ April 25, 2022 HB Harshil B ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The software was already implemented in, and when I first started to use it, the process was very simple and easy to teach myself and to my staff.“ May 12, 2022 HL Houston L General ManagerHospitality, 2 - 10 employeesUsed the software for: I used a free trial. “There’s changes you cannot make in the system and help desk doesn’t know how to do it either.“ May 3, 2022 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jay G. Owner/Operator Hospitality Used the software for: 2+ years ### "Easy to use and great customer service" September 29, 2022 5.0 The customer service is excellent. Pros Ease of use is by far the most important thing and this app is second to none in terms of that. It's not perfect - it's sometimes slow, there are quirks with the usability, and it could be inefficient at times but its still one of the best out there. Cons If there was a desktop version this software could be much faster. The iPad makes it easier but also slower. I would like to see more features such as sms messaging to customers. Review Source RM Rocky M. Owner Manager Hospitality Used the software for: 2+ years ### "king of software, Next generation " April 19, 2020 5.0 HotelKey is the best known software from all others PMS systems used. It’s secured safe fast and easy. Staff loves it, management loves it, guest loves it .. easy and fast check in. 24/7 support offers immediate response & 1on1 chat and conversation with remote login is best & next generation. Pros Robust, user friendly everything on your finger tip software is so simple. Touchscreen app working on Apple devices is simply amazing and fast. Regular updates to keep the software on the top. Our staff and other department loves it. Cons Being a Multy property owners I simply wish to give more excess like Indipendent property owners get HKapp full services. Under motel6 banner we are little bound to get full excess but give owner full excess. Remove Android sign pads & simply use iOS sign pads. Possible get Spanish language printout for housekeeping Dept. Reason for choosing HotelKey G6 Hospitality corporate chose to consider Hotelkeyapp and Infact I knew this software company will make it big into one of the best software. Review Source KP Krimal P. Manager/owner Hospitality Used the software for: 2+ years ### "Happy to use hotelkey " June 14, 2022 3.0 Pros Nice work in iPad with lots of improvements Cons Helpful for operation for my hotels and specially manager app need to do some improvements too. Review Source MD Michelle D. General Manager Hospitality Used the software for: 2+ years ### "Hotel key" October 20, 2022 5.0 Hotelkey is a very good hotel management system. We complain of issues within weeks they have reprogramed that part and it is doing what we need it to do. Pros Very easy to use. Easy to learn. Customer support very knowledgeable Cons There is really nothing I don't like. This product was brought in by Motel 6 learned it by myself and trained others. Review Source SP Satish P. Owner Hospitality Used the software for: 2+ years ### "Owner operator" May 19, 2020 5.0 Benefits for daily occupancy reports, Do not rent least(very important) overall many other reports i use to transact my business. Great investment by all means Pros Quick access to multiple reports. Database of guest records having them in the system to acknowledge their prior stay which is very important for our business. Overall just having the software in place for daily rental is a ease off mine for a employee to check inn or check out a guest. Cons There are no cons, just the steps needed to complete guest check inn. Multiple steps need to check inn. I understand it is probably necessary, therefore no complaints. Reason for choosing HotelKey Back in 2014 Hitu Bhaktha introduced me to the system where Parth was the person demonstrating the product at a Volleyball Tournament. Soon after he bought the system three weeks later after operating at his business i decided to join Hotel Key too purchase my own. Review Source JB Jared B. Partner Hospitality Used the software for: 2+ years ### "Leagues above the rest" April 22, 2020 5.0 The biggest benefit is that it is easy to use and understand and that I can train my staff how to use it in a very short amount of time, it's just plain efficient and that saves me money. I also love the mobile apps and the mobility if the iPads as well. Seriously the best system. Pros Simplicity is key, Hotelkey has designed the most user friendly PMS that I have ever used, and I have used many. Reports are easy to find and understand, making reservations is a breeze and teaching others how to use the system is a joy! Cons Overall I am very satisfied with the product, some times big group reservations can be a bit tedious, but that is the nature of the beast. Pricing online is also a bit of a task with setting price for each room type. Reason for choosing HotelKey Price was a big selling point and because I was already familiar with it through my Motel 6 properties and because I love the system. Review Source MP Mike P. General manager Hospitality Used the software for: 2+ years ### "Fantastic" March 24, 2022 5.0 Overall I think it’s a best system. Pros Fantastic System it’s small and compact iPad system which I like most the people at Hotel key are the best they help and take care of any problems very gracefully. They are well knowledgeable people on this system. I would definitely use their system on my other property as well. Cons I wish they would have more feature like pre-authorization on the credit card for incidental charges they may have but I don’t know on the Motel 6 thing they might not. And couple other features. Reason for choosing HotelKey I did not know anything about them before and I did not have a choice but to go with them because my franchisors required that but it turned out to be pretty good. Review Source NP Navin P. Owner Hospitality Used the software for: 2+ years ### "Great software " December 24, 2021 5.0 Great Pros Very user friendly and helpful for daily use. Able to manage from away also Cons I don’t see any problem, third party reservation and review management can be improve Alternatives considered [ASI PMS](https://www.capterra.com/p/5761/ASI-Frontdesk/) Reason for choosing HotelKey Easy to use and less expensive Review Source NR Nisarg R. General Manager Hospitality Used the software for: 2+ years ### "General Manager" February 2, 2022 5.0 Pros Easy to use smart software easy to tech my team and learning the system. Customer service I preferred give them 5 stars. Review Source RS Rohit S. Director Hospitality Used the software for: 1-2 years ### "Next Gen Hotel PMS" April 26, 2020 5.0 I had a very seamless experience. Even the support is 24/7 and very efficient. So we did not have to go through the horrors of changing software in an operational hotel. Pros It is tab based PMS with no need of servers. Also the work flow of all process is very user intuitive and doesn't require much staff training. HK has also incorporated best practises of hotels in the software itself so it brings out operational efficiency as well. Cons Just awaiting a few more modules like stores, banquets and events which is under development currently. Review Source DJ Dhavalkumar J. Manager Hospitality Used the software for: 2+ years ### "Easy to use" April 27, 2020 5.0 The check in process is very fast as you can scan the most states ID, so you don't have to type everything out. Pros The software is very easy to use, you can carry the software around your property where their is wifi connection. Take photos for particular rooms like broken stuff missing items etc... Cons If there is no or slow internet connection is slows down and it might take some time to connect. Review Source JAV Jo Ann V. General Manager Hospitality Used the software for: 1-2 years ### "Hotel key " April 15, 2022 4.0 Pros It is fairly simple to use, new employees pick up on it fairly quickly. Cons The group functions do not work properly. I have never been able to book a group and not have problems with entering rooming lists, setting up payment options, pulling reports, etc. Even with hotelkey support of group sales assistance, the groups don't function properly. Review Source JJ Jay J. Gen. Manager Hospitality Used the software for: 2+ years ### "Easy, Good software, some scopes of improvement " April 22, 2022 4.0 Overall OK Pros Simple easy to understand software. Most part customer friendly. Cons Too many clicks for every tasks. I feel we need a third number of clicks if we really decide to improve on this. Group bookings are complicated. Review Source fP fenilkumar P. owner Hospitality Used the software for: 2+ years ### "easy, smart, best service" September 26, 2022 5.0 Pros featuresare amazing, very easy and smart. lot of funcation. Cons ipad should be replaced to computer, it could be more professional Review Source GP Gaurang P. Hotel Hospitality Used the software for: 2+ years ### "Good Software " January 28, 2022 5.0 Pros Ease of Use & its a lot quicker than others in market Cons Signpad integration is not good & also sometimes due to franchise regulation, its quite a bit restricted. Review Source KP Kevin P. Owner Hospitality Used the software for: 2+ years ### "Good" July 1, 2022 3.0 It’s ok Pros Could be better. Can focus on repetitive problem Cons Takes too long to fix the issues they need to be reminded Review Source DK Dharmesh K. Manager Hospitality Used the software for: 2+ years ### "Yes" April 27, 2022 4.0 Easy Pros Easy to work with the new technology interested Cons Slow to work with the new technology .. Review Source MP MAULIK P. REGIONAL OPERATIONAL MANAGER Hospitality Used the software for: 2+ years ### "EASY TO HANDLE AND MORE USER FRIENDLY" April 27, 2020 5.0 Pros EASY TO OPERATE, AVAILABLE TECHNICAL SUPPORT, USER FRIENDLY AND EASY TO TEACH TO NEW HIRE. Cons TAKES 1 OR 2 MINUTES AFTER LOG IN TO SEE THE DASH BOARD. Review Source DP Darshan P. Owner Hospitality Used the software for: 2+ years ### "Hotelkey" April 22, 2020 5.0 Pros Intuitive, user-friendly pms that gets the job done. Cons The app crashing or failing to launch. Nothing else to complain about. Review Source SP Shiv P. Manager Hospitality Used the software for: Less than 6 months ### "Nice cloud based application " May 21, 2020 4.0 Pros Comes with all add-on and easy/quick to learn for employee. Cons Can be little more flexible for small motel. They use 2 decimal accounting which some users like me can be more tedious to fix each amounts. Reports can be improved. Alternatives considered [SkyTouch Hotel OS](https://www.capterra.com/p/132368/SkyTouch-Hotel-OS/) Reason for choosing HotelKey Got referred by a friend Switched from [Check-Inn PMS](https://www.capterra.com/p/130771/Check-Inn-PMS/) Cloud based and customer support. Review Source SP Sai P. Managing Member Hospitality Used the software for: 1-2 years ### "Houston Hotelier Review" April 24, 2020 5.0 Pros It is Extremely simple and user friendly. Cons It could use some more tools and features - other management systems have more powerful capabilities. Review Source MD Mihir D. GENERAL MANAGER Hospitality Used the software for: 1-2 years ### "Good To Have It" April 22, 2020 5.0 Pros The Easy To Use Software and The Balanced App Which Never Lags. Cons The Deactivation of username by anyone with the property code Review Source VB Vimal B. President Hospitality Used the software for: 6-12 months ### "Best ever user friendly PMS" April 25, 2020 5.0 Pros Creating reports for your needs is the best part! To see hotels stats! Installation switch over was easy! Happy with the product and services Cons had issue with Expedia Prepaid reservation but was resolves same day by the support team. Review Source BS Bhavik S. Owner Hospitality Used the software for: 6-12 months ### "Great service " April 24, 2020 5.0 Great service Pros Software is easy for all associates to learn and admin Cons Cant coordinate all hotels with one account Review Source AP Ankit P. General Manager Hospitality Used the software for: 2+ years ### "Easy and User Friendly Software " April 16, 2020 5.0 Overall experience with HOTELKEY is like a family. When you call customer service or reach out to them they know you as with a name first and then HOTEL CODE. Whereas I have used Choice Advantage software and other softwares and they only recognize you with number or hotel code. HOTELKEY knows you by name and that’s the biggest part of customer service as able to recognize the people with real name and not number . Obviously the 24-7 customer service is excellent. Once you experience this software you will find other softwares as more disorganized and abundant with steps to guidelines and features. Pros The best part about this software is the End User interface. It is so easy to use and the software itself guides to step by step whenever you check in a guest. Also, I have admin access of it and it is also user friendly and easy to change rates and make changes remotely if not at property. They provide 24-7 customer service if you want to reach them. The best part of this software is that you can access via MOBILE APP. Cons There is always room for improvement if they allow full capabilities on the MOBILE APP. Also, the feature where customer can check in without the Live front Desk. Alternatives considered [Check-Inn PMS](https://www.capterra.com/p/130771/Check-Inn-PMS/) Reason for choosing HotelKey Simple 1. All you required is iPad and WiFi 2. The MOBILE APP is awesome. 3. Admin functionality is cool and easy. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.