# HotelKey Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HotelKey Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/198632/HotelKey-PMS

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# 

 HotelKey Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

HotelKey

## What is HotelKey?

The HotelKey product suite is a cutting-edge, cloud-based property management platform built on proven industry innovations. These advancements allow us to offer the hospitality industry a true “plug and play” solution that enhances revenue growth, streamlines operations, and simplifies guest interactions, empowering hotels and enterprises to succeed effortlessly. As of today, HotelKey has more than 25,000 contracted hotels with 15,000+ live on our Hospitality Management Platform. Our customers include 8 enterprise hotel chains and 800+ independent properties.

## What is HotelKey used for?

[Motel](https://www.capterra.com/motel-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)

Overall rating

Based on 72 user reviews

Reviews sentiment

Positive

93%

Neutral

6%

Negative

1%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## HotelKey alternatives

Highest Rated

[4.7 (301)](https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/)

Starting price

$23.86

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.3 (129)](https://www.capterra.com/p/13824/roomMaster/reviews/)

Starting price

$150.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

84%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/198632/HotelKey-PMS/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Front Desk Management

4.3 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Online Booking

4.8 (9)

22.22% of 9 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Reservations Management

4.6 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Rate Management

4.4 (7)

14.29% of 7 reviewers that rated this feature as important or highly important

Track/optimize rates in relation to usage

CRM

4.0 (6)

0.00% of 6 reviewers that rated this feature as important or highly important

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Guest Experience Management

4.2 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

Capture guest experience at a granular level and utilize data to deliver tailored services

HotelKey 36 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Create, update, and manage bookings, itineraries, and reservations

Accounting functionality within the system, not requiring integration with third-party tools

Track and manage schedules and meetings via an integrated calendar

Manage catering operations/processes

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Import and export data to and from software applications

Track employee schedules, availability, and performance across projects and tasks

Long term accommodation for guests

Plan, manage, and track the financial activities of an individual or organization

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Track and manage inventory levels to maintain proper supply

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Manage, maintain and track the performance of assets and equipment

Automate workflows and trigger campaigns based on customer actions

More than one location

Book meetings and appointments through a website or digital platform

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Track and manage the profit margin between the cost of a product and its selling price.

Track/optimize rates in relation to usage

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Monitor sales and make necessary adjustment in order to increase demand and revenue

Track and monitor reviews of products or services

One location

Manage operations/processes associated with spas and other hotel activities

Set up connections to third-party platforms to improve business processes

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Features

4.5 (72)

4.5

Based on 72 reviews

## Pricing

Value for money

4.7 (64)

### Starting price

Free trial  
not available

Value for money

4.7 (64)

4.7

Based on 64 reviews

## Integrations

[

FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Channels](https://www.capterra.com/p/141537/Crazy-Call/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (68)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (68)

4.8

Based on 68 reviews

## User reviews

Overall rating

4.7

Based on 72 reviews

Filter by rating

5(56)

4(11)

3(4)

2(0)

1(1)

Mentioned topic

Sorted by most recent

MD

Michelle D.

General Manager

Hospitality

### "Hotel key"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 20, 2022

Hotelkey is a very good hotel management system. We complain of issues within weeks they have reprogramed that part and it is doing what we need it to do.

Pros

Very easy to use. Easy to learn. Customer support very knowledgeable

Cons

There is really nothing I don't like. This product was brought in by Motel 6 learned it by myself and trained others.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JG

Jay G.

Owner/Operator

Hospitality

### "Easy to use and great customer service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 29, 2022

The customer service is excellent.

Pros

Ease of use is by far the most important thing and this app is second to none in terms of that. It's not perfect - it's sometimes slow, there are quirks with the usability, and it could be inefficient at times but its still one of the best out there.

Cons

If there was a desktop version this software could be much faster. The iPad makes it easier but also slower. I would like to see more features such as sms messaging to customers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FP

fenilkumar p.

owner

Hospitality

### "easy, smart, best service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 26, 2022

Pros

featuresare amazing, very easy and smart. lot of funcation.

Cons

ipad should be replaced to computer, it could be more professional

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DP

Daisy P.

Manager

Hospitality

### "Good App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 31, 2022

Pros

Id Passport Scanner , user friendly , reports

Cons

Doesn't update Data properly if occupancy is above 90% , need option to add existing reservations to the group or option to transfer folios to one room for multi room reservation , if possible auto update signpad app .

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MP

Mayur P.

Operations Manager

Hospitality

### "Hotelkey review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 26, 2022

the software is good & fairly easy to use. sometimes it takes a lot of time to load if that can fixed it will be even better

Pros

There are several tabs that are easy to locate and we have search option in many sections to make things easy

Cons

looking for previous reservations is bit tricky.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Jay P.

Owner

Hospitality

### "HotelKey"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

August 12, 2022

Pros

HotelKey is a fairly simple program to learn. Easy to use.

Cons

There are times we cannot enter a customer credit card onto a prepaid reservation, which we require for incidentals. There are times we log in and have to log out and log back in because the information does not download and it shows 0 all the way across to in house, availability.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HP

harry p.

gm

Hospitality

### "HotelKey"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 15, 2022

Pros

HotelKey software for my hotel makes it easier to handle all hotel functions.

Cons

I dont really see any issues with Hotelkey

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KP

Kevin P.

Owner

Hospitality

### "Good"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 1, 2022

It’s ok

Pros

Could be better. Can focus on repetitive problem

Cons

Takes too long to fix the issues they need to be reminded

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KP

Krimal P.

Manager/owner

Hospitality

### "Happy to use hotelkey "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

June 14, 2022

Pros

Nice work in iPad with lots of improvements

Cons

Helpful for operation for my hotels and specially manager app need to do some improvements too.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NP

Nil P.

General Manger

Accounting

### "Easy to use "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 24, 2022

Pros

Easy to use, fast and easy check inn process

Cons

sometime taking too much time for small things

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/198632/HotelKey-PMS/reviews/)

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