# SpotOn Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SpotOn the right Restaurant POS solution for you? Explore 370 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews --- SpotOn 4.2 (370) [View alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SpotOn Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Intuitive system navigation 85% positive reviews out of 106 Most reviewers appreciate ease of use, noting simple navigation, clear interfaces, and accessible features for all users. Recurring technical problems 60% negative reviews out of 67 Some reviewers report bugs and issues, mentioning frequent glitches, unresolved errors, and lengthy problem resolution times. Stephen B CFO, 2 - 10 employees. "Constant problems with the register and system and poor to no response time. " Efficient staff operations and training 85% positive reviews out of 40 Most reviewers describe staff management as straightforward, highlighting easy onboarding, payroll, and employee adjustments. Slow and unresponsive phone support 60% negative reviews out of 43 Some users describe phone support as difficult to reach, with delayed callbacks and unresolved concerns after multiple attempts. Rachel A owner, 11 - 50 employees. "has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back sometimes" Streamlined employee training process 84% positive reviews out of 25 Most reviewers indicate training and learning curve is manageable, with staff quickly adapting and mastering system functions. Kate C Director of Events and Community Engagement, 51 - 200 employees. "We used micros before and this is night and day improvements and ease of training, improvements and edits." ## Showing most helpful reviews Showing 1-25 of 370 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill C. Owner Restaurants Used the software for: 6-12 months ### "SpotOn and Great Customer Service" May 16, 2025 5.0 It's been great. I recently had an issue that Client Success Partner \[sensitive content hidden\] helped me out with and exceeded my expectations! She helped me resolve a transition issue from my old POS and allowed us to close the book on it completely. Very much appreciated! Pros The user interface is ahead of the game when it comes to other POS's. Also, the tech and application support is top notch. It took a bit of getting used to, but once we did, it was a huge improvement over our old system. That and the online ordering capabilities as well as the Doordash Direct functionality make it a win win for us. Cons It took a bit of getting used to once we implemented. I'm not sure if it's the fact that we were with our old system for many years prior and we were used to it, but relearning was the hardest part. Switched from [HungerRush](https://www.capterra.com/p/122189/HungerRush360/) Updating the system was required. We had multiple systems in place that were disconnected from each other. From Loyalty to multiple third parties are now integrated under one house that make it so much easier to use on a daily basis. Review Source Response from SpotOn May 19, 2025 Thank you for your kind review, Bill! We are proud to partner with you and your business. GR Gabriela R. Advertising Manager Restaurants Used the software for: Less than 6 months ### "SpotOn its Amazing!!!" August 22, 2025 5.0 My overall experience with Spoton has been exceptional. The platform is powerful, intuitive, and tailored to meet the unique needs of complex businesses. With expert support from \[sensitive content hidden\], I always feel confident navigating their tools and growing my business. Pros Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from \[sensitive content hidden\], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. Cons One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. Switched from [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) Recommended by another owner: boosted sales with a points system and best pricing. Review Source KG Kris G. Owner Food & Beverages Used the software for: Less than 6 months ### "SPOT ON is the WORST POS SYSTEM" March 25, 2026 1.0 We purchased the spot on POS system about a two months ago for our restaurant. It has been a total disaster to say the least. The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. After unplugging everything, he then determined our wiring wasn’t sufficient for the new system. Mind you this is a few hours before we need to open for the day. Once he finally figured out the wiring was fine, he installed the system. 4 terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. all of which had been worked on and discussed in several zoom programming meetings. Now the fun starts. Prices are wrong, discounts are added instead of subtracted, gratuity can’t be added, printers malfunction, systems lose connectivity to the internet, handhelds don’t work, back up cell service fails, tickets won’t print to the kitchen, the list continues. The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist. All I can do is warn anyone thinking about purchasing this system regrets. We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system. Pros I originally purchased this system to replace my existing system. I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. Cons It’s really hard to come up with a least favorite when there are so many issues that have gone wrong. I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Salespeople, cost, promised options, promised customer service. Our salesperson said they previously worked for toast and listed many issues the toast system has with operation and customer service. Switched from [Futures Platform](https://www.capterra.com/p/172667/Futures-Platform/) This QLaborate system didn’t have a cloud base option. It was also very old and starting to have major problems. Review Source Michael S. Chief Mischief Officer Marketing and Advertising Used the software for: Less than 6 months ### "Ok POS, terrible developer experience - 26 days and still no API key" April 14, 2026 2.0 SpotOn is a fine POS for in-store transactions. The product works. But the developer experience is nonexistent. We are building online ordering for a coffee shop that opens this week. The POS is installed, the website is live, the API spec is written. SpotOn is the only bottleneck. There is no escalation path, no public developer email that works (partner-support@ bounces), and no visibility into where your request sits in their pipeline. Pros In-store POS works well. Card processing is reliable. The hardware is solid. Reporting dashboard is decent for a restaurant operation. Cons API access process is broken. 26 days from first request to receiving a Google Form — not credentials, a form. No self-serve developer portal. No sandbox. No timeline given at any step. Stripe gives you keys in 30 seconds. Square gives you a sandbox in 2 minutes. SpotOn makes you email three people, wait through OOO auto-replies, and fill out an intake form just to start the approval process. If your business depends on a custom integration, budget a month of waiting. Review Source Response from SpotOn April 22, 2026 Hi Michael - I know you've been in contact with members of our team in regards to your specific requests and concerns. Please do not hesitate to reach back out if you're in need of further assistance. Please know we are incredibly proud to work with you and your business! Wishing you continued success! CG Cary G. Managing Partner Restaurants Used the software for: 1-2 years ### "Review from Cary" December 31, 2025 4.0 Overall I would say average except for Customer Service. It is great. Terminals don't hold cellular as well as handhelds. Pros Customer Service from \[sensitive content hidden\] and Sales Representative \[sensitive content hidden\]. Cellular backup works well on handhelds. Cons Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn We thought reporting was going to be much better but it's integration options were a plus Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Cloud based system needed along with handheld use Review Source Response from SpotOn January 11, 2026 Thank you so much for the kind words, Cary! We're excited to hear you are pleased with our customer support. We truly appreciate you and are always here to help whenever you need us! BM Bruno M. president Restaurants Used the software for: 6-12 months ### "Big liable problem with taxes and sales tax" November 22, 2025 1.0 Horrible . for accountting. Need to go to 10 different widow for report. Sales tax is not properly counted. Found myself liable with big sales tax amount. They didn't have an answer for that. they they said next month it will be adjusted which it didn't .Also if a ticket still open at closing .it automatically close the ticket but as Item sold. So you pay tax on it even if you didn't received the money . They told me that I have to adjust it in my general ledger. but the 1099E will be showing a big difference since it's not corrected on their end. Pros Not much . beside I regret to change. They told me that it's exactly the same than toast but the Credit card fee a lot cheaper Cons Credit card Refund processed is not friendly . And Can not make a cash refund next day . Need to make a paid out to refund the customer. So it's not really accouting friendly since paid out is not made for that.So you pay tax on the sale, and Sales tax is not properly deducted. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Try to lower Credit card fee and have teamwork at the same time Review Source Response from SpotOn December 8, 2025 Thank you for taking the time to share your experience, Bruno. We’re truly sorry to hear about the challenges you’ve encountered and this is not the experience we want for our customers. Please reach out to me directly at laurenr@spoton.com with your business information so we can assist you directly. LG Lauren G. General Manager Restaurants Used the software for: 2+ years ### "Do not buy this POS" September 27, 2025 1.0 This is the absolute worst POS system I have used in my 20+ years in the industry. I have been working with this system for almost five years now and it is absolutely terrible. You create a tab for a customer and it just completely disappears sometimes! I've had $300 bar tabs completely disappear and then have to try and remember everything the guest ordered to re-ring it. We have lost so much money using this system. Our equipment finally got replaced after our old terminals were crashing daily. We built a new restaurant and made the mistake of sticking with Spoton. Their Website team takes months to make the simplest changes. I bought my system from a third party so I can't even go through Spoton's customer service. The whole deal is sketchy and a huge inconvenience. The handhelds can't even reach my patio tables even though we are well within the required sq footage. Pros Nothing. It is terrible. There is not one good thing about this system. Customer service is clueless and rude. Cons The constant computer crashes, lost tickets, not for high volume restaurants. System doesn't allow even the most basic functions of a POS. Ten steps to do anything. It took me months to get my menu properly imported into their system and I am still having to call them daily because something changed in the settings and now everything's ringing in wrong. Servers hate it. Bar hates it. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Because I made a huge mistake. The sales guy said all the right things. Review Source Response from SpotOn October 1, 2025 Hi Lauren -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. HF Hernan F. Owner Restaurants Used the software for: Less than 6 months ### "Bad Communication and complicated services" January 14, 2026 3.0 Too much problems with the company. Over sale the products. Different departments. Thanks to the help of \[sensitive content hidden\] , I found a resolution for the issues I have. Only good thing for now Pros The Online Orders and the opportunity to make delivery without pay a lot to Doordash. Good marketing tools Cons Bad communication and over sale product. The installation is complicated and take too long to get the menu. Need better explanation about the percent and cost of services. Too many departments to resolve issues. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) I feel confident about the words of the sales person Review Source Response from SpotOn January 27, 2026 Hi Hernan - Thank you for taking the time to share your honest feedback. We’re glad to hear that the online ordering capabilities and marketing tools have provided value to your business. That said, we’re truly sorry to hear about the challenges you experienced with communication, onboarding, and clarity around pricing and services. This is not the experience we aim to deliver, and your feedback highlights areas where we need to do better—especially when it comes to setting clear expectations and simplifying support across teams. We appreciate you calling out the support that ultimately helped resolve your concerns, and we’re grateful for the opportunity to improve. We remain committed to making the experience smoother and more transparent moving forward. RS Radha S. Legal Assistant Legal Services Used the software for: Less than 6 months ### "A Restaurant‑Focused All‑in‑One Platform" April 27, 2026 5.0 Overall, my experience with SpotOn was positive and well‑rounded, particularly for restaurant‑focused operations. The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. I found the interface intuitive for staff, and the restaurant‑specific tools helped streamline operations while providing useful insights into sales and customer behavior. That said, some aspects of the platform felt less flexible when it came to customization and advanced reporting. Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this, SpotOn remains a strong, restaurant‑centric solution that delivers solid functionality and value, especially for businesses looking for an integrated system designed with operators in mind. Pros What I liked most about SpotOn was its all‑in‑one approach tailored specifically for restaurants. The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations. I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. The restaurant‑first focus made it feel purpose‑built rather than generic. Cons What I liked least about SpotOn was that some areas of the platform felt less flexible and more rigid to customize, particularly when tailoring workflows or reports to specific business needs. While the system is generally intuitive, certain features required additional steps or support to configure properly. There were also occasional limitations in reporting depth, which made deeper analysis more challenging for more complex operational needs. Review Source Response from SpotOn May 13, 2026 Thank you for sharing your experience with SpotOn, Radha. We're glad to hear our all-in-one approach feels cohesive and that the intuitive interface is helping your staff streamline day-to-day operations. It's great to know our restaurant-first focus is providing you with useful insights, but we hear your feedback about certain areas feeling rigid to customize and the limitations you've experienced with reporting depth. We know you need flexible, deep analytical tools to run your business effectively. Your feedback is so valuable to us. Again, thank you for your kind words. Wishing you continued success! AM Aaron M. ADMIN Restaurants Used the software for: 2+ years ### "SpotOn Review " April 7, 2026 5.0 Overall, my experience has been great with spoton since i have been assigned to an engineering team that has been doing an exceptional job at fixing minor issues. Pros Being assigned to an engineer who fully understood our menu structure and was fast in responding and fixing our issues. Cons They did not assign us to an engineering team sooner to assist with structural issues in our brand's menu. Review Source Response from SpotOn April 9, 2026 Thank you so much for your feedback, Aaron! We're thrilled to hear that your experience with our engineering team has been so positive and that they’ve been able to support your menu structure effectively. We truly appreciate you taking the time to share, and we’re glad we could help resolve those minor issues and get things running smoothly. Wishing you continued success! BF Bill F. General Manager Food & Beverages Used the software for: 1-2 years ### "Great Team!!" January 21, 2025 5.0 Extremely Positive experience and i would highly recommend. Pros I like the knowledge that all of the staff from sales to implementation to support possess Cons Overall this had been an extremely positive experience Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn SpotOn’s service and options were the major selling point Review Source Response from SpotOn January 23, 2025 We're happy to hear that SpotOn's service and helpful team have been instrumental in your success! KK Keith K. Owner Restaurants Used the software for: Less than 6 months ### "Great service, software, and hardware for my 36 year old restaurant" January 11, 2025 5.0 10/10 and would highly recommend. \[sensitive content hidden\] fully explained everything from menu build out to online ordering and cash discount programs. \[sensitive content hidden\] was patient and thorough will the menu consultations and \[sensitive content hidden\] was very detailed and friendly on install day at the restaurant. Pros The customer service from sales, pre-install, and installation. Nice hardware also. Cons Nothing at the moment. Possibly make time sheets easier to navigate? Switched from [Clover](https://www.capterra.com/p/226864/Clover/) High processing and monthly fees and mandatory hardware upgrades Review Source Response from SpotOn January 21, 2025 We appreciate this feedback, Keith! AH Adam H. Owner Restaurants Used the software for: Less than 6 months ### "Implementation" April 7, 2025 3.0 Pros System appears to be easy to navigate and intuitive. Cons Poor advance coordination with the applications prior to installation which creates a great deal of unnecessary stress and confusion for our staff. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Poor reporting and options with Clover as well as cost of applications Review Source Response from SpotOn April 8, 2025 Thank you for your feedback, Adam. Please do not hesitate to reach out so we can best support your business. CS Cheryl S. Owner Food & Beverages Used the software for: Less than 6 months ### "Poor experience. Can only get better" January 1, 2025 3.0 I’ve surprised myself that I followed through with purchase. Pros The hope of saving money through credit card charges. Cons Sales, follow thru, I felt like an island throughout process. Worst install and training I have ever witnessed Switched from [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/) Hoping to improve quicker set ups, save money on credit card Review Source Response from SpotOn January 3, 2025 We're sorry to hear you've had a challenging experience so far. We would like to reach out to you to provide more assistance, but we'll need information on your account and best contact number. Please reply to this message or reach out to me directly so we can assist! VR Verified Reviewer Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "SpotOn misled me while I had a decent service for a few months with what was then transparent pricing. " August 26, 2024 1.0 SpotOn advertised to me stellar rates, low fees, and a free machine, so I signed up to process cards with my business. Everything went well for a few months until I looked at my bank statement and saw that they started charging me more for the same program. Nothing changed on my end and my revenue stayed consistent. It took me a while to get in touch with someone to discuss and eventually cancel. They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month without mention. I cancelled. Bad end experience overall. Pros SpotOn does provide a competitive price for CC processing and POS systems included. They advocate cash discount pricing to eliminate credit card fees. They have multiple support lines. Month to month agreement no penalties for exiting. Cons SpotOn increased my monthly fee rate without telling me. I had a $25/month POS system usage fee with a free Pax A920 Pro to use. Over time without mention, it went to $40 and then $50. I could not have anybody explain to me what happened. Not a fan of misleading pricing and undercuts. I cancelled. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing SpotOn The price was cheaper and there were less fees overall than both Review Source Response from SpotOn August 27, 2024 We're sorry to hear you had a negative experience. We are committed to price transparency and wish we had the opportunity to make this right. Thank you for taking the time to give us feedback. CV Christopher V. Owner operator Automotive Used the software for: 2+ years ### "Decent merchant services" September 17, 2024 4.0 Good ive been with them for 5 years and have only had 2 or 3 issues Pros Easy to work with. Provides great service Cons Not very communicative. Never makes contact Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Price was too high and they had me sign contracts that fd me Review Source Response from SpotOn September 18, 2024 Thank you for your business and for this feedback. BB Bernadine B. Owner Restaurants Used the software for: 6-12 months ### "I love Spot On" August 2, 2024 5.0 Ocerall the experience has been positive Pros My rep has been very responsive. He has stuck with us through the entire sale and conversion. I highly appreciate \[sensitive content hidden\]. Cons We had issues with how the KDS was processing orders but it has been resolved. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Toast had poor customer service and were very unresponsive Review Source Response from SpotOn August 7, 2024 Thank you for the positive feedback! We love to hear that your rep has been so supportive. HG Heidi G. Controller Food Production Used the software for: Less than 6 months ### "Regret switching to Spoton" April 15, 2022 1.0 Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where. I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward. I personally would have not made the switch and now I know to ask a lot more detailed questions. Ask to see marketing. Ask to see reports and understand what the numbers mean and how it ties out. Pros I liked that Door Dash delivery was built into the system. Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this. Cons The reporting is horrible. I need 3 reports to book 1 day sales. There are 3 different websites vs everything being on 1 website. You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund. Only refunds that you can do is if remove the credit card info and reenter it. Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing. Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse. Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together. Some reports you can't view more than 1 day a time. Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this. Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price. Sales tax has different amounts in the same report. They say to ignore one. So remove it. Alternatives considered [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing SpotOn Cost and what I expected them to have. Nothing works really as they stated it would. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Online](https://www.capterra.com/p/275800/Square-Online/) Was not Square for Restaurant so missing a lot of features. Review Source Response from SpotOn May 3, 2022 We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future. WR Wagner R. Owner Hospitality Used the software for: 2+ years ### "Tushar Brazilian Express Utah" April 15, 2023 5.0 Superb. Love the product and the company. I have already referred my friends that own restaurants to \[sensitive content hidden\] and SpotOn Pros The local support from \[sensitive content hidden\] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that. Cons Nothing. There have been a few outages that were inconveniences for an hour. No big deal. Reason for choosing SpotOn Mainly \[sensitive content hidden\] he was very knowledgeable and friendly and proved to be a reliable and dependable partner. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) The service was terrible with Toast and the contract is too expensive Review Source SH Savanna H. Growth and Development Food & Beverages Used the software for: 2+ years ### "\[sensitive content hidden\] good, other support not. " April 14, 2025 5.0 Over all \[sensitive content hidden\] has managed to keep us with SpotOn, if he was not with the company we would not be. We stay because he is there to continue to support. Pros \[sensitive content hidden\] is great, the other support people are not good. He is able to assist with most issues when they come up. Cons Support team other than \[sensitive content hidden\] are not helpful and rarely know what is going on nor are they able to help in most situations. Review Source Response from SpotOn April 15, 2025 Thank you for your kind feedback, Savanna! We are excited to partner with you and your business! RC Rob C. Owner Restaurants Used the software for: 1-2 years ### "Shop spot on" February 4, 2025 1.0 Horrible would would not recommend Tommy worse enemy Pros The sunshine they pump about their product.. Cons Terrible communication. Still waiting for answers or equipment Review Source Response from SpotOn February 8, 2025 We've reached out for some additional information to help you. Please reply so we can better support you and your business. HO Huck O. Owner , management Hospitality Used the software for: 1-2 years ### "Not sure what this means " August 25, 2024 5.0 It’s been a pleasure, great product ( user friendly) and great customer service p Pros Knowledge of product and industry! This is our 2nd SpotOn POS, we’ve worked with \[sensitive content hidden\] in the past. That’s the reason we decided on SpotOn again. Cons Everything worked as planed, we are very happy with service and training Review Source PR Pamela R. Special Events Bar Manager Hospitality Used the software for: Less than 6 months ### "A Bit of a Roller Coaster" May 28, 2024 5.0 I was really excited to get information about SpotOn, especially since I knew the sales rep personally. After many conversations, my company finally gave the green light, but that's when some of the wheels started to come off. Communication was greatly lacking about next steps and what we could expect or needed to do on our side. There wasn't a confirmation of what equipment I needed, and we weren't set up to run different revenue centers like I had requested, so we're still not up and running where we need to be. Implementation and installation team have been great, very helpful, we're just not getting the support and guidance we had expected, and feel a little left in the dark. Pros It's not an app in the way that Square is, and the handheld devices don't have to rely on wi-fi, it's also fairly user-friendly Implementation and Installation teams have been great Cons Once we got the new system approved, we felt a bit ghosted by our rep. I am still waiting on the rest of my equipment, and still waiting for the rest of my organization to get properly set up and haven't received any follow ups. Review Source Response from SpotOn June 4, 2024 Hi Pamela, I want to connect you with someone internally who can give you the support you need and deserve. Would you mind replying directly to me so I can facilitate that? Thank you for your review. pM pete M. owner Restaurants Used the software for: Less than 6 months ### "first pos system" June 14, 2024 5.0 Pros the ease of setting up and our installer/ tech was amazing. Cons Nothing really its pretty easy to use and conveinent. Review Source Response from SpotOn June 24, 2024 We're thrilled to hear your installation and setup were a breeze. Thank you for your business. MH Mark H. Owner Hospitality Used the software for: 6-12 months ### "SpotOn for Independent restaurant" September 9, 2021 5.0 So far our experience has been very positive. The way the online store integrates to the POS is terrific, allowing us pinpoint control over what we sell, where and when. Adding and 86ing items is a breeze which prevents unhappy customers and the handheld units we use supplement our workflow and make us more efficient. Thew QR codes are also a timely addition to our arsenal and our customers use them for both menu exploration as well as payment and ordering. Pros The software is very robust. We don't use even a fraction of it's capabilities but it's great to know we have room to grow when we are ready. 24/7 tech support is a Godsend since there are always questions with any system. Knowing I can pick up the phone and speak with someone (usually within 3 minutes) and get answers is hugely important. Cons There is a learning curve, mostly because the system is so capable and far reaching. Occasionally, the sheer number of options proved a little daunting, but that's when speaking with a person in real time becomes so important. They are a great resource as a learning too, too. 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