# SpotOn Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SpotOn Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more. Source: https://www.capterra.com/p/197473/SpotOn-Restaurant --- # SpotOn Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SpotOn ## What is SpotOn? We help you run your restaurant seamlessly, so you can focus on what really matters—creating exceptional experiences. Our completely customizable, easy-to-use POS solution streamlines the transition for your team. The user-friendly design speeds up checkout and simplifies menu management. Plus, you can make data-driven decisions with robust reporting and visual dashboards. And with our award-winning sales and support teams at your side 24/7/365, you’ll have a true partnership you can count on. ## What is SpotOn used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 367 user reviews Reviews sentiment Positive 82% Neutral 4% Negative 13% Pros & cons Intuitive and accessible interface Efficient staff onboarding and operations Recurring technical glitches and delays Delayed and inconsistent phone support Starting price $99 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SpotOn?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.spoton.com&name=SpotOn) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SpotOn 4.2 (367) VS. [4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (367) Ease Of Use 4.2 (566) Value For Money 4.2 (348) Value For Money 3.8 (465) Customer Service 4.2 (358) Customer Service 3.7 (496) ## SpotOn alternatives [3.8 (711)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.1 (76)](https://www.capterra.com/p/122189/HungerRush360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (566)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [View all alternatives](https://www.capterra.com/p/197473/SpotOn-Restaurant/alternatives/) ## Who uses SpotOn? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible interface 85% positive reviews out of 106 Most reviewers find ease of use a highlight, citing simple navigation, quick setup, and user-friendly design. Recurring technical glitches and delays 58% negative reviews out of 65 Some users say bugs and issues cause operational disruptions, slow fixes, and frequent unresolved technical problems. Vince A President, 11 - 50 employees. "The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no resolution." Efficient staff onboarding and operations 85% positive reviews out of 41 Most reviewers describe staff management as straightforward, with easy training, payroll, and system adjustments. Delayed and inconsistent phone support 59% negative reviews out of 44 Some users report phone support involves long wait times, repeated callbacks, and unresolved or slow responses. Rachel A owner, 11 - 50 employees. "has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back sometimes" Smooth employee training process 84% positive reviews out of 25 Most reviewers report training and learning curve as manageable, with quick onboarding and effective support resources. Kate C Director of Events and Community Engagement, 51 - 200 employees. "We used micros before and this is night and day improvements and ease of training, improvements and edits." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Payment Processing 4.0 (172) 57.56% of 172 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Reporting/Analytics 4.3 (147) 52.38% of 147 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sales Reports 4.2 (114) 54.39% of 114 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies For Restaurants 4.0 (96) 59.38% of 96 reviewers that rated this feature as important or highly important Serves restaurants Electronic Payments 4.2 (88) 52.27% of 88 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Mobile Access 4.3 (85) 48.24% of 85 reviewers that rated this feature as important or highly important Access software remotely via mobile devices SpotOn 161 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Manage various distribution channels, build relations with channel partners, and track their performance Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Leave comments and notes on documents for others to view Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Accept and process credit card transactions Record customer information, purchase history, and other notes A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Accept and process credit/debit card transactions A note of the expected delivery date and time Manage order deliveries until they are received by the customers Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Tracks metrics that provide insight into how a user interacts with any interface or product Plan marketing campaigns for events Plan an event's time and location Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Dispatch food deliveries Designed for bars, clubs, nightclubs, etc. Serves restaurants For Retail Stores Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus The ability to reserve times in groups. Transactions that typically involve face-to-face interactions between the payer and the payee Monitor product stock levels Track and manage inventory levels to maintain proper supply Track stock count levels to manage product reordering Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Allows users to view inventory and build a menu that's appropriate Report on the allocation and distribution of labor costs across projects Manage loyalty cards that hold rewards and promotions to incentivize customers to return Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Create and edit a list of food/beverage items Access software remotely via mobile devices Make reservations on the go through a mobile device Clients can submit payments via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple locations Process payments via multiple modes directly through the application Identify, track, and respond to negative feedback Book meetings and appointments through a website or digital platform Tracks and processes online orders Accept and process online payment transactions Make and manage reservations online Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Schedule an order online for a future time/date Track orders throughout the fulfillment process Accept, record, and reconcile financial transactions Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems Track and manage the profit margin between the cost of a product and its selling price. Present a catalog of inventory that customers can view Design, communicate, and distribute incentives to perform a specific action Matrix barcode that stores information Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Planning and managing of resources and procedures to mitigate the impact of events and incidents Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Manage sales in retail stores For retailers Track and facilitate returns of products sold Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Track and monitor reviews of products or services Strategize and implement rewards for returning customers, employees and other members Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Online portal through which end users can access the system, manage tasks, or obtain information Generate separate bills for various meals and combos within a complete order Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Distribute a bill into multiple payers according to the proportion suggested by the payers Track the status over time for a request, process, asset, or transaction Manage the buying, selling, and holding of stocks Assign waitstaff and coordinate the table services Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Interactivity between software and users by touching areas on the screen of display devices Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Interact with data visualization elements, such as charts and graphs, to drill down into data Record, update and manage waiting lists Estimated waiting time in the queue Track the position in queue in real-time Seamlessly integrates with 3rd party websites Customize website features Get Advice We can help you find the software with the features you need. Features 4.2 (367) 4.2 Based on 367 reviews ## Pricing Value for money 4.2 (348) Free Version [View pricing plan details](https://www.capterra.com/p/197473/SpotOn-Restaurant/pricing/) Quick start $0.00 It includes: - POS ordering & payments - Menu management - Table layout management - Reporting & analytics - Direct POS integrations - Installation - 24/7/365 support - Automatic software upgrades - Marketing - Review management - 15” SpotOn Station, guest-facing display, stand, cash drawer, receipt printer Counter-service $99.00 Flat Rate,Per Month It includes: - Commission-free online ordering - Order with Google - Scheduling - Payroll preparation - Tip management - Employee app - 10” SpotOn Counter, stand, guest-facing display, cash drawer, receipt printer Full-service $135.00 Flat Rate,Per Month It includes: - Digital menus - QR order and pay - Kitchen display system - 2-way text messaging - 15" SpotOn Station, stand, cash drawer, receipt printer, and kitchen display system Value for money 4.2 (348) 4.2 Based on 348 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Venmo](https://www.capterra.com/p/222572/Venmo-/)[ Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[ Paylocity](https://www.capterra.com/p/86714/WebPay/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ Paycom](https://www.capterra.com/p/130949/Paycom/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (358) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (358) 4.2 Based on 358 reviews ## User reviews Overall rating 4.2 Based on 367 reviews Filter by rating 5(249) 4(53) 3(16) 2(5) 1(44) Mentioned topic Sorted by most recent KG Kris G. Owner Food & Beverages ### "SPOT ON is the WORST POS SYSTEM" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 25, 2026 We purchased the spot on POS system about a two months ago for our restaurant. It has been a total disaster to say the least. The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. After unplugging everything, he then determined our wiring wasn’t sufficient for the new system. Mind you this is a few hours before we need to open for the day. Once he finally figured out the wiring was fine, he installed the system. 4 terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. all of which had been worked on and discussed in several zoom programming meetings. Now the fun starts. Prices are wrong, discounts are added instead of subtracted, gratuity can’t be added, printers malfunction, systems lose connectivity to the internet, handhelds don’t work, back up cell service fails, tickets won’t print to the kitchen, the list continues. The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist. All I can do is warn anyone thinking about purchasing this system regrets. We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system. Pros I originally purchased this system to replace my existing system. I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. Cons It’s really hard to come up with a least favorite when there are so many issues that have gone wrong. I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently Switched from [Futures Platform](https://www.capterra.com/p/172667/Futures-Platform/) This QLaborate system didn’t have a cloud base option. It was also very old and starting to have major problems. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing SpotOn Salespeople, cost, promised options, promised customer service. Our salesperson said they previously worked for toast and listed many issues the toast system has with operation and customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HF Hernan F. Owner Restaurants ### "Bad Communication and complicated services" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 January 14, 2026 Too much problems with the company. Over sale the products. Different departments. Thanks to the help of \[sensitive content hidden\] , I found a resolution for the issues I have. Only good thing for now Pros The Online Orders and the opportunity to make delivery without pay a lot to Doordash. Good marketing tools Cons Bad communication and over sale product. The installation is complicated and take too long to get the menu. Need better explanation about the percent and cost of services. Too many departments to resolve issues. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) I feel confident about the words of the sales person Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 27, 2026 Hi Hernan - Thank you for taking the time to share your honest feedback. We’re glad to hear that the online ordering capabilities and marketing tools have provided value to your business. That said, we’re truly sorry to hear about the challenges you experienced with communication, onboarding, and clarity around pricing and services. This is not the experience we aim to deliver, and your feedback highlights areas where we need to do better—especially when it comes to setting clear expectations and simplifying support across teams. We appreciate you calling out the support that ultimately helped resolve your concerns, and we’re grateful for the opportunity to improve. We remain committed to making the experience smoother and more transparent moving forward. CG Cary G. Managing Partner Restaurants ### "Review from Cary" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 31, 2025 Overall I would say average except for Customer Service. It is great. Terminals don't hold cellular as well as handhelds. Pros Customer Service from \[sensitive content hidden\] and Sales Representative \[sensitive content hidden\]. Cellular backup works well on handhelds. Cons Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Cloud based system needed along with handheld use Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing SpotOn We thought reporting was going to be much better but it's integration options were a plus Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 11, 2026 Thank you so much for the kind words, Cary! We're excited to hear you are pleased with our customer support. We truly appreciate you and are always here to help whenever you need us! BM Bruno M. president Restaurants ### "Big liable problem with taxes and sales tax" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 November 22, 2025 Horrible . for accountting. Need to go to 10 different widow for report. Sales tax is not properly counted. Found myself liable with big sales tax amount. They didn't have an answer for that. they they said next month it will be adjusted which it didn't .Also if a ticket still open at closing .it automatically close the ticket but as Item sold. So you pay tax on it even if you didn't received the money . They told me that I have to adjust it in my general ledger. but the 1099E will be showing a big difference since it's not corrected on their end. Pros Not much . beside I regret to change. They told me that it's exactly the same than toast but the Credit card fee a lot cheaper Cons Credit card Refund processed is not friendly . And Can not make a cash refund next day . Need to make a paid out to refund the customer. So it's not really accouting friendly since paid out is not made for that.So you pay tax on the sale, and Sales tax is not properly deducted. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Try to lower Credit card fee and have teamwork at the same time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2025 Thank you for taking the time to share your experience, Bruno. We’re truly sorry to hear about the challenges you’ve encountered and this is not the experience we want for our customers. Please reach out to me directly at laurenr@spoton.com with your business information so we can assist you directly. FE FREDDIE E. manager Automotive ### "great service over all" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2025 Pros great service and fast response to issues and also easy to use devices. I been using this system now for 4 years and it is good to me Cons need offer more 3rd party vendors to connect to give customers options such as affirm and Klara and other financial institutes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2025 Thank you so much for the kind words, Freddie! We’re thrilled to hear our service and easy-to-use devices have been serving you well over the years. We truly appreciate your loyalty and are always here to help whenever you need us! LG Lauren G. General Manager Restaurants ### "Do not buy this POS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 27, 2025 This is the absolute worst POS system I have used in my 20+ years in the industry. I have been working with this system for almost five years now and it is absolutely terrible. You create a tab for a customer and it just completely disappears sometimes! I've had $300 bar tabs completely disappear and then have to try and remember everything the guest ordered to re-ring it. We have lost so much money using this system. Our equipment finally got replaced after our old terminals were crashing daily. We built a new restaurant and made the mistake of sticking with Spoton. Their Website team takes months to make the simplest changes. I bought my system from a third party so I can't even go through Spoton's customer service. The whole deal is sketchy and a huge inconvenience. The handhelds can't even reach my patio tables even though we are well within the required sq footage. Pros Nothing. It is terrible. There is not one good thing about this system. Customer service is clueless and rude. Cons The constant computer crashes, lost tickets, not for high volume restaurants. System doesn't allow even the most basic functions of a POS. Ten steps to do anything. It took me months to get my menu properly imported into their system and I am still having to call them daily because something changed in the settings and now everything's ringing in wrong. Servers hate it. Bar hates it. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing SpotOn Because I made a huge mistake. The sales guy said all the right things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 1, 2025 Hi Lauren -- while we appreciate your review, this is not what we like to hear about your experience. I have passed this along to our team who will reach out to assist. We sincerely apologize for any inconveniences and want to make things right. CV Chris V. District Manager Food & Beverages ### "District Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 19, 2025 Pros SpotOn helps our restaurants run more efficiantly. \[sensitive content hidden\] is one of the most helpful person working at SpotOn. Cons Sometimes it's hard to get customer service on the weekend. If our system goes down it is hard to get someone that knows how to fix the problem. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Looking for a better system. Ours was very outdated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 22, 2025 Thank you for sharing your experience! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! TC Tadeo C. GM Restaurants ### "I recommend Spoton and \[sensitive content hidden\]with industry strategies." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2025 My experience with SpotOn has been outstanding. The platform is robust, user-friendly, and designed to handle the unique demands of complex businesses. With the expert support of \[sensitive content hidden\], I feel fully confident using their tools to streamline operations and grow my business. Pros SpotOn is an exceptional payment processing and digital marketing partner that truly gets the needs of today’s businesses. Their platform makes managing even the most complex menu modifiers effortless—ideal for restaurants with detailed setups. Customizable reports deliver powerful insights for smarter decision-making, while their user-friendly email marketing and loyalty programs drive real results. Online ordering with built-in discounts adds even more value. What truly sets SpotOn apart is its outstanding customer service—especially \[sensitive content hidden\], whose expertise and dedication are unmatched. A top choice for any business seeking a complete, all-in-one solution. Cons Spoton could improve its communication with the development team, as feature requests and technical issues occasionally take longer than expected to resolve. The offline mode for transactions also isn’t as smooth as it could be, which may pose challenges during internet outages. While these areas leave room for improvement, they don’t diminish the platform’s overall strengths—just points to consider for businesses with high-volume, always-on operations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 9, 2025 Thank you for sharing your experience, Tadeo! We’re so glad we are able to provide thorough support. We are proud to partner with you and your business! GR Gabriela R. Advertising Manager Restaurants ### "SpotOn its Amazing!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2025 My overall experience with Spoton has been exceptional. The platform is powerful, intuitive, and tailored to meet the unique needs of complex businesses. With expert support from \[sensitive content hidden\], I always feel confident navigating their tools and growing my business. Pros Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from \[sensitive content hidden\], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. Cons One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. Switched from [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) Recommended by another owner: boosted sales with a points system and best pricing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Parish L. General Manager Food & Beverages ### "General Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 21, 2025 \[sensitive content hidden\] is one of the best supporters (Customer & phone). He is fast and has a lot of knowledge. Pros Customer support. Phone support. Every time we called \[sensitive content hidden\] to help, if he is not there then he will call us back right away when he's available. Cons Scan payment. Scanner is sometime work and sometime not work at all. It took a little while to scan it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 4, 2025 Thank you for your kind review, Parish! We're proud to partner with you and your business. 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