# Documo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Documo the right Fax Server solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197267/mFax/reviews --- Documo 4.8 (86) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Documo Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews RT Roxanne T OwnerHospital & Health Care, Self-employedUsed the software for: 6-12 months. “I like that I am able to save cover page templates to save time when sending faxes.“ July 15, 2025 MS Meir S CEOTelecommunications, 2 - 10 employeesUsed the software for: 1-2 years. “How billing looks and is hard to understand or read“ September 26, 2024 ZS Zach S Owner and DoctorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “The ability to send faxes directly from a patient record is a huge time-saver for us.“ July 15, 2025 CB Charles E B COOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “THEIR NUMBERS AND THEY WANTED EVERYONE ELSE to find their problems...we ended our association with them immediately upon their pithy responses to the problem of theirs that noone locally in 17 years of being in the business had been asked to provide..“ November 2, 2022 KK Kelly K AdminHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I like that it's all online, no external hardware and fax lines.“ July 15, 2025 KK Kelly K AdminHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “This has been so easy to integrate into our clinic admin work.“ July 15, 2025 ## Showing most helpful reviews Showing 1-25 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marla G. Health Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Most Bang for Your Buck" May 27, 2021 5.0 I love mFax. They are always looking at innovative ways to improve their product and stay ahead of the game. They listen to their customers and have excellent customer service. They have managed to produce a product that serves a wide variety of consumers at a low cost point. Pros I have been with mfax for over 2 years. During this time I have had the pleasure of watching this company grow from an internet faxing service to a full scale business faxing company, servicing both small & large companies. I use mfax at least once monthly. My favorite feature of this software is the ability to fax documents via email. Customer service is excellent, responsive, and courteous. They send out email updates when new features are added. There are many bells and whistles that I do not use because I have no need for it, such as the ability to fax documents from other cloud drives. There is no other product on the market with this many features that you can get at their price point. Cons My only con is not being able to fax documents from my camera roll on my iPhone. I would really like for them to update this feature. Review Source ZS Zach S. Owner and Doctor Medical Practice Used the software for: 6-12 months ### "Documo is a huge time-saver!" July 15, 2025 5.0 Our overall experience with Documo is very positive! Our office manager loves it, our front desk team members love it, and our doctors love it. It has almost completely eliminated uploading, downloading, and printing documents for faxing. It has saved us time both in sending faxes and in training team members on the fax processes and procedures. Pros I love the seamless integration with our Practice Management and EHR system, Jane App! The ability to send faxes directly from a patient record is a huge time-saver for us. Cons While sending and receiving faxes is a very smooth process, it was somewhat cumbersome to personalize our fax cover page to include our clinic logo and not have it look like cookie-cutter template. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) We made the switch because of Documo's integration with our PM and EHR system. Review Source SB Shannon B. Secretary Education Management Used the software for: Less than 6 months ### "Do not love it." December 16, 2019 3.0 Pros Being able to see your faxes and see if they were successfully sent. Cons There are too many steps to sending a fax. Review Source SS Stephanie S. Owner, manager and LPN Medical Practice Used the software for: Less than 6 months ### "Reliable, Seamless, and Easy to Use!" July 15, 2025 5.0 I've had a great experience with Documo since I started using it for my business in April 2025. We haven't had any issues sending or receiving faxes—it’s been completely reliable. We especially love the seamless integration with JaneApp, which has made our workflow much smoother. The platform is user-friendly, intuitive, and easy to use. Highly recommend! Pros Seamless JaneApp integration, easy to use, reliable faxing with zero downtime. User friendly for all team members. Cons Cons: None so far — everything has worked smoothly and reliably since we started using it in April . Alternatives considered [TELUS Digital](https://www.capterra.com/p/10004973/TELUS-Digital/) Reason for choosing Documo We chose Documo over Telus due to its cost-saving potential, and we’ve been very happy with that decision. Documo has become an essential tool in our daily operations. Review Source MS Meir S. CEO Telecommunications Used the software for: 1-2 years ### "BlueCloud Review" September 26, 2024 5.0 Documo has been easy to use, sell and deploy. So far it has been great! Pros Easy to use Easy to deploy Cost efficient HIPAA compliant Cons How billing looks and is hard to understand or read Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) We switched to Documo one and a half years ago. Review Source JK Jeff K. Sr. Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Great Fax Client" February 24, 2021 5.0 Good platform and overall very usefull with pre-filled default cover pages that can be modified via placeholders to represent different areas of a business or different entities or companies working in one location or under one master company and helps by allowing customized cover sheets available for the company and the user; and that the user can set their default cover page. The email faxing works well as does the regular faxing via the portal and are nearly indistinguishable from a fax sent from a physical fax machine except the added clarity and quality of the document attached, Pros The Fax from email users for user's with an account is extremely useful as they only need to use the number with the customized email domain; and then you get a processing and completed/error report email sent back depending on if it succeeded or not. That allows users to keep track of sent faxes and their success without any additional effort. Capability to either invite users to directly setup their info and credentials or setup user accounts manually as admin and then provide the password or have them reset it afterwards. The optional Drive storage capability is super useful as well as the document/image converter for faxes that are on the user's fax home page. Cons The invite user doesn't allow the admin to specify their information until after the user activates the account; where as inviting the user to an account with their info already configured would be more useful as an administrator. Alternatives considered [eFax](https://www.capterra.com/p/174254/eFax/) Reason for choosing Documo Better tenant based setup for multiple companies under a master account; and the ability to setup the individual tenants/accounts and their respective fax #s under their own account without risk of other tenants viewing data that isn't theirs. Also, the fax to email is simple and provides automatic updates on fax status. It only works if the user is also registered with an account and email for their company; but that allows the default cover page and fax itself to be sent without needing to visit the portal website to handle faxing manually through the site; and just sending via email and receiving both status updates showed to be extremely valuable. Review Source CEB Charles E B. COO Hospital & Health Care Used the software for: 1-2 years ### "truly no support " November 2, 2022 4.0 Good systrempoor supportleary of support knowledge Pros Easy to useApp availableOnline portal available Cons Found out they had issues with a few of the numbers they had provided us - worked with them AT& T and local reseller of lines in our rural area and they just kept needing and needing from the others (100 plus days) - and stated they could do nothing unless these were provided. THEIR NUMBERS AND THEY WANTED EVERYONE ELSE to find their problems...we ended our association with them immediately upon their pithy responses to the problem of theirs that noone locally in 17 years of being in the business had been asked to provide.. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CocoFax](https://www.capterra.com/p/204795/CocoFax/) Reason for choosing Documo IT helped - We are leaving Documo for SR Fax or Ring Central now Switched from [Consensus](https://www.capterra.com/p/255136/Consensus/) Consensus was cumbersome to use and not friendly use Review Source AB Alex B. Solutions Engineer Information Technology and Services Used the software for: 6-12 months ### "Easy to use virtual faxing - tailored to actual users" December 16, 2019 5.0 We tried a number of virtual fax systems before selecting this one. The price package was perfect for a blend of heavy and light users and allowed us to offer faxing as an extra to our home office teams without worrying about large costs if they didn't use it much. It handled our 50+ page contracts to legal and healthcare customers with ease. Pros All the common settings can be built into user templates - ranging from cover sheets to default call display info. Adding and deleteing users is easy and you can assign North American (or toll-free) fax numbers to one or even to several users, so that it can work as a distribution group. Faxes can be archived for 12 mths, with admin access to check completed delivery and run reports on errors and fax delivery. The users have a choice of faxing by email for the low-tech end of the spectrum or using teh web portal for full customization. Cons The porting process was the usual pain point, since our previous carrier was not cooperative, but the Documo team were able to provide work arounds of forwarding toll-free numbers until the local numebrs were all resolved. Reason for choosing Documo The alternative didn't allow online archiving of faxes for 12 mths. The mfax reseller options allowed us to manage user admin and provide basic user support to resolve user training issues, so we rarely have to escalate to Documo. Switched from [eFax](https://www.capterra.com/p/174254/eFax/) We moved away from a model that had less self-serve options and was priced too high for occasional users Review Source VR Verified Reviewer President Computer Networking Used the software for: 1-2 years ### "Faxing Made Easy" December 19, 2019 5.0 I compared many different faxing platforms before I selected mFax. We needed a flexible and dependable platform that was easy to use. Also, we needed to incorporate physical fax machines in some cases. mFax fit the bill for us and has fulfilled their promise of an excellent fax platform that works. Also, the continual addition of features has been a welcomed benefit. Pros What I like most about mFax is its ease of use. The interface is very friendly and I am able to navigate it with no trouble. Since it's so intuitive, I am able to get in to it and send/review faxes quickly. Cons I'm not a huge fan of faxing in general as it's more difficult to deal with than an email is. That said, some communications demand fax. Alternatives considered [eFax](https://www.capterra.com/p/174254/eFax/) Reason for choosing Documo We selected mFax for its dependability and easy to use interface. Review Source KK Kelly K. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for Use in a Physical Therapy Clinic" July 15, 2025 5.0 This has been so easy to integrate into our clinic admin work. It's so quick and easy to set up, and easy to teach a new user. It makes faxing an easy task! Pros I like that it's all online, no external hardware and fax lines. Easy to set up and understand, it feels like a great value for a clinic needing to use fax. Very streamlined. Cons Sometimes a recipient will tell me they didn't get a fax when I have gotten a confirmation email (Not convinced this isn't the recipient losing the fax, but it has happened a few times.) Review Source nM noe M. Lead Technician Information Technology and Services Used the software for: 1-2 years ### "mfFax makes Faxing look EASY!" December 20, 2019 5.0 Pros Very reliable, easy to communicate with Tech support, and most importantly how easy to use! I rarely have to walk any of our clients through on how to use it. I think that is the biggest Pro anyone can say. Cons Make it more understandable to read when looking at Events (Logs) Review Source HS Himanshu S. Director Operations Information Technology and Services Used the software for: 6-12 months ### "Ease of Sending Fax" December 24, 2019 5.0 Pros mFax is the most convenient software to use in comparison to other software. The simple process of inserting a fax number and various options to attach a file makes it very simple and easy to use. Customer Service of an organization makes it stand apart from competition and mFax has never disappointed us in this domain as well. Kudos to team mFax. Cons The fax status report delivery is bit slow. Review Source JJ Jennifer J. Director Hospital & Health Care Used the software for: 1-2 years ### "Review" December 16, 2019 5.0 Excellent, easy set-up and easy to use! Pros I like the ability to sent multiple faxes at a time, also love the drag and drop features. Cons None so far, everything seems to be good Review Source lG len G. owner Accounting Used the software for: 1-2 years ### "Replace a machine" December 12, 2019 4.0 no problems , occasionally have to retry , not sure if its recipients Pros easy to use and set up , monthly billing convenient Cons have to sign in each time should stay on Review Source KW Katie W. NA Health, Wellness and Fitness Used the software for: 6-12 months ### "Make your faxing life easier!" December 20, 2019 5.0 It's been crucial for managing my healthcare. Well worth the $9 a month. Pros I have been needing to manage and coordinate my own health care for the past year, faxing orders and test results from office to office, as the doctors I am working with do not communicate directly, and results are critically time-sensitive. Being able to do this without an actual fax machine has been crucial, and mfax is reliable and has made this challenging job doable. Cons Occasionally faxes will not go through, but this usually seems to be a problem on the receiving end. Review Source RH Rachel H. voip tech Telecommunications Used the software for: 1-2 years ### "simple" December 20, 2019 5.0 Pros user interface is fairly simple to use, easy set up Cons porting process - finding scheduled ports and orders Review Source BB Brenda B. Waiver Service Coordinator Individual & Family Services Used the software for: 6-12 months ### "The Positive Experience of Using mFax" December 17, 2019 4.0 Dependable with excellent notification time, and very easy to use. Pros Ease of use, dependable, quick response to sent or problem fax transmission. Cons Nothing, I enjoy using this product and encourage others to do the same. Review Source CM Carla M. Administrator Hospital & Health Care Used the software for: 6-12 months ### "MFax" December 12, 2019 5.0 Pros I love that everything is electronic about it. You pick and choose what you need to print, save, or ignore. The greatest thing is the customer service. A live person will chat with you and answer any questions. All customer service reps I have encountered have been knowledgeable and friendly. Cons There might be a little glich when you add files. Sometimes the file isn't added if you used the drag file option. You have to select the file. Reason for choosing Documo Cost effective Review Source TA Teri A. Paralegal Law Practice Used the software for: 6-12 months ### "Daily Use" December 20, 2019 5.0 Its been great. Love the product. Pros Its easy, quick, reliable, and user friendly. Cons There is nothing I really dislike about it. Review Source JI JONATHAN I. President Financial Services Used the software for: 6-12 months ### "Mfax is the one" June 3, 2021 5.0 Pros I have been using mfax for over a year now. Easy to set up and support is unmatched. I was able to port 2 voip phone numbers that were costing me $75/month. Now I pay $85/year for 2 numbers. One I use as my default fax number and the other I have basically parked there so I wouldn't lose it. Overall, the best fax software I've used over the past 10 years. Cons Not much to complain about. I have been very satisfied. Reason for choosing Documo Price, initially. Then, functionality and support. Review Source KV Kyle V. VoIP Project Manager Telecommunications Used the software for: Less than 6 months ### "mFax Saved our Customers" December 11, 2019 5.0 mFax helped my customers regain their faith in HIPAA Compliant E-Faxing, and everyone is super happy after switching to mFax! Pros The Modern Interface. It's so easy to use, and has a lot of features that help our customers fax more effectively! Cons Sometimes a ton of features can make things a little daunting. Thankfully however, the knowledgebase is there for us! Reason for choosing Documo N/A Review Source EV Emily V. Advisor Assistant Financial Services Used the software for: Less than 6 months ### "Easy to use!" December 12, 2019 4.0 Overall we've enjoyed the use of this product and the ease of not having to have a fax machine and an additional phone line. Pros This software is super easy to use. I enjoy that you are able to customize the cover page so you don't have to create your own. I also really enjoy that the fax comes straight through to my email and I can forward on to the correct person. Cons It seems that the companies/people we are faxing to, sometimes have a hard time reading the fax. It comes out to them looking extremely dark or heavily streaked with lines that interfere with the information we are trying to send them. It does take about a minute a page to send, so keep that in mind when faxing out. Review Source MP Matthew P. Service Manager Automotive Used the software for: 1-2 years ### "Works as requested" December 19, 2019 5.0 Pros Easy interface and easy to use. Good reporting Cons I don't like that I have to login every time I use it. Review Source bT brandon T. new unit check in Leisure, Travel & Tourism Used the software for: Less than 6 months ### "amazing" December 11, 2019 5.0 Pros how easy is it to fax paperwork to the manufactures after i complete a new unit check in Cons for what i use it for there are no cons ...its simple and easy Review Source CD Christopher D. Sales manager Hospital & Health Care Used the software for: Less than 6 months ### "Easy" December 19, 2019 5.0 Overall experience is great. Fluid and quick Pros Ease of use and security. Beats the fax machine Cons None can think of as this as easier then the fax. Review Source