# bsport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is bsport the right Yoga Studio solution for you? Explore 328 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/197172/bsport/reviews --- bsport 4.3 (328) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of bsport Ease of use 4.1 Customer Service 4.6 ## Pros and Cons in Reviews AF Anne F Professeur de YogaNon-Profit Organization Management, Self-employedUsed the software for: 1-2 years. “Bsport is a great platform, very helpful to run a yoga studio, because every step from the registration to the booking is easy for the members, it gives a clear view of the bookings for the classes and has a lot of possibilities to manage the courses.“ October 8, 2025 Oriol L Co founderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I had one of the worst customer experiences I’ve ever had with Bsport their backend keeps freezing and crashing all the time and their billing system is opaque, and canceling a subscription was unnecessarily difficult.“ October 28, 2025 AY Ali Can Y PilatesSports, 2 - 10 employeesUsed the software for: 1-2 years. “It contains lots of options in one place such as emailing (you dont need mail chimp etc.), smartlits to group people, marketing, branded app, variaty of payment options, easy communication etc.“ October 26, 2025 Oriol L Co founderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “In our particular case after we requested cancellation, they continued charging my card and refused to process the cancellation until I paid amounts they claimed I owed.“ October 28, 2025 BV Barbara V Studio OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “As a small business owner running a yoga studio in Switzerland, I joined Bsport in May 2024 with the hope of finding a reliable, all-in-one booking system and app for my clients.“ November 6, 2025 AK Ann K enseignement et formationHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “For example I could look up how to create a "workshop," but it did not encompass ALL the aspects of making the workshop function from A to Z.“ October 7, 2025 MM Maria M Director therapistMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “As a new studio we actively searched for a platform provider that had excellent customer support and a dedicated person to contact with issues.“ October 15, 2025 AY Ali Can Y PilatesSports, 2 - 10 employeesUsed the software for: 1-2 years. “I dont know how they work on the request intake, priority settings and project planning but as a customer this may be the thing that I am least satisfied with.“ October 26, 2025 ## Showing most helpful reviews Showing 1-25 of 328 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jenny F. Studio and Marketing Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Great Platform with Excellent Support" October 27, 2025 5.0 My overall experience has been positive. I did require a few training sessions, but I now feel that I understand it well. Pros It’s easy to use for client's and the studio and the support I receive from \[sensitive content hidden\] when needed is excellent. Cons It seems that building Smartlists has to be done in a complicated way. I think the process should be more straightforward. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) I wasn't around when this happened, so not sure why. Review Source Response from bsport October 29, 2025 Hi Jenny, been a pleasure working with you and thank you for the feedback, I am glad you were happy with our training sessions! SM Steven M. Director of Boxing and Gym Operations Sports Used the software for: 6-12 months ### "bsport...you don't need to consider anyone else!" November 5, 2025 5.0 In a word, bsport are amazing. Professional, supportive, and genuinely peoplw who want to help and grow your business. I know that if i need help its there, and I don't have to worry about small issues, they just get dealt with. Pros From the initial conversation about using bsport the communication and advice has been amazing. No hard sell, just a clear idea of how bsport can help manage and grow my business. There are so many positives, ease of use for back office and client perspective, bookings are easy to do and manage, and if there are any issues, the customer support is first class and just as important, fast to respond. Really helpful to me is the fact that bsport deal with GooglePlay and Ios for app management.. this takes a lot of pressure off as I would struggle with this. Cons Genuinely, its hard to find fault. The chatbot for support is sometimes a little bit challenging when you want a quick answer but this is a minor issue and not on that should put anyone off....its definitely more a me issue !! Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing bsport clarity, ease of use, confidence in product after demo. Great back office support and clear admin support from the bsport team. Review Source Response from bsport November 6, 2025 Thank you so much for sharing such detailed and thoughtful feedback. It’s wonderful to hear that you’ve had such a positive experience from the very first conversation and that our platform has helped make managing and growing your business easier. We’re especially happy that our integrations and support have taken some of the day-to-day pressure off. We also appreciate your comment about the chatbot, and we’re always looking for ways to make it faster and more intuitive for quick answers. Your feedback helps us keep improving. It’s been a pleasure supporting you and your team, and we’re delighted to have you as part of the bsport community. GS Gissella S. Part-Owner, studio manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Looks can fool" March 16, 2026 2.0 Effortful and frustrating from beginning to end, except for the 5 start sales call at the very beginning Pros It has a sleek-looking skin for the costumer side. We offer Pilates in private, group and semi-private and maybe if we offered only group classes it would be better... don't know bc that was not our experience. Cons Costumer support, the software itself, the cancellation process. The software feels clunky and if you need to rearrange something... good luck! Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing bsport it is too expensive for our small studio and doesn't allow to easily see what appointments go with which pass, or to change passes (purchase option) for a specific appointment... we never used momence, so this is our impression. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) We had a great discovery and sales call at the beginning and believed bsport would be great. We had tried already Mindbody and Acuity, and had been in business for 8 years at least. After the sales call, everything went down hill. the customer service was very disappointing and frustrating. It felt like we ended up living with the issues or stopped using features because there was no real answer on the other side. Review Source HR Hylke R. Eigenaar Health, Wellness and Fitness Used the software for: 6-12 months ### "Terrible customer service, good sales" February 10, 2026 1.0 Pros easy CRM with a ton of half working options. Great for small businesses and freelancers, \[sensitive content hidden\] (customer service) is a nice person. Cons Ridiculous customer service. We've been dissatisfied after the first month and the Bsport has been stalling communication and solutions for months. ''Under review of management'' and ''send to X team'' are their go to messages for stalling. Don't get me wrong, if you're a boutique / sports club just starting out and need a non crooked CRM, Bsport might be your solution. Just be ware, once you join, they don't really care about you at all. Unless you don't pay, then all of sudden there's a vast amount of communication and blocking just to make sure they get your money. It's typical for companies like this; great service until they got 20m+ funding and scaled. Dollar eyes turned actual human interaction away... Alternatives considered [Circle](https://www.capterra.com/p/10002260/Circle/) Reason for choosing bsport they promised a fast implementation and a solution for what we needed. this turned out to be false. Switched from [Checkout Page](https://www.capterra.com/p/184769/Checkout-Page/) Great promises, the presented idea was better than the actual product Review Source RF Rachael F. Owner Sports Used the software for: 1-2 years ### "Mixed feelings but great customer support" October 21, 2025 4.0 Each platform has it's issues, the more studio owners I speak to, the more this is apparent. Getting the support you need to find a workaround and having a stable solution feels the best you can hope for. Pros Once signed up customers get along with it. The support AI bot is amazing. The system never falls over, although sometimes the app does. Cons The sign up process for customers is a real trouble spot and we tend to do in person. For events, a guest buys an event pass and then separately books to event using the pass. It catches people out every time so we moved to EventBrite. The PoS system isn't usable if you have more than a couple of water bottles and some T-shirts. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing bsport Cost and in my naivety I couldn't tell them apart Review Source Response from bsport October 24, 2025 Thanks so much for sharing your experience and for the thoughtful feedback. You’re absolutely right, every platform has its quirks, so we really appreciate you recognising the stability of our system and the work we put into support. It’s great to hear your customers find it easy to use and that our AI support tool has been helpful. We will be in touch to address any concerns you currently have AP Artem P. Founder Entertainment Used the software for: Less than 6 months ### "WARNING: Predatory Contracts & Unusable Software. The "Free Period" is a Trap." November 21, 2025 1.0 I strongly advise any studio owner against signing with bsport. My experience reveals a business model built on trapping clients in contracts rather than providing a working product. 1. The Contract Manipulation (The Trap) During negotiations in June, we explicitly told our sales manager (\[sensitive content hidden\] ) that we are a seasonal business and would only begin testing the system in the off-season (August). To close the deal, they told us: "No problem, sign now in June, and you won't pay for 3 months." It sounded like a good deal. Here is the catch: The contract has a strict 2-month cancellation policy. By the time we actually started using the software in August (as explicitly discussed with the manager), our legal right to cancel had already expired. They knew our timeline perfectly well but engineered the contract dates so we would be locked in before we even really opened the program. 2. Technical Failures When we opened for the new season in September, the system proved to be completely unstable: • Critical bugs preventing daily operations. • Severe lags and delays during class bookings. • Activities and classes failing to appear on the schedule. • In the very first week, I was already emailing 3 different support managers to fix basic issues. 3. Unethical Business Practices After 3 weeks of testing, we realized the software was unfit for purpose. We offered a fair compromise: we would pay the penalty for the setup/onboarding work their team did, and terminate the contract. They refused. They are now demanding payment for the FULL REMAINING YEAR. The Verdict: I consider this a scam because the manager knew our studio's specific seasonal needs from the very start (June). She pushed us to sign, claiming everything works perfectly. Now that the "trap" has snapped shut and the testing period revealed a broken product, they simply shrug and say: "We understand your situation, but you must pay for the year." Do not trust their sales pitch. Read the fine print. Avoid bsport. Pros It’s a TRAP, what do you like most in financial Traps? I guess nothing. Especially when we are talking about ~3500€ Cons Manipulation, trap, managers who focused only to sale and ready to hide info or even lie. BUGs in a system and slow support managers. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing bsport Price for application, we ordered with branded app Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) We were looking for branded app, but finally we back to Acuity! Review Source Response from bsport December 3, 2025 Hi, and thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We want to reassure you that our contract terms and onboarding period are communicated transparently before signing, and our team is always available to clarify any point. We take all technical concerns seriously and investigate each reported issue to resolve it as quickly as possible. We regret that the system did not feel stable or intuitive during your setup. Contract changes or early termination requests are evaluated based on the agreement in place, and we always aim to find fair and constructive solutions. Your feedback is valuable and helps us improve. If you would like to continue the conversation or review any aspect together, our team is here to help. BV Barbara V. Studio Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Disappointed with Bsport’s Service and Support" November 6, 2025 1.0 What has been most disappointing is the lack of genuine support and accountability from the company, despite months of communication and repeated attempts to resolve these issues. I’m sharing this not out of frustration, but out of transparency — so other independent studio owners and wellness professionals can make informed decisions when choosing a booking platform. Our industry thrives on trust, clarity, and care, and I hope Bsport will take this as feedback to improve. — Barbara Vandenberghe Founder & Yoga Teacher at B YOGA Studio – Adliswil, Switzerland Pros A Difficult Experience with Bsport – Hoping for More Accountability and Support in Our Industry As a small business owner running a yoga studio in Switzerland, I joined Bsport in May 2024 with the hope of finding a reliable, all-in-one booking system and app for my clients. Unfortunately, the experience has been challenging from the start. Cons Despite clear promises of full onboarding support, I was left to handle most of the technical setup myself. The system presented numerous errors — clients booking without payment, incorrect billing, and issues with data management — all of which directly affected my studio operations and client trust. Switched from [Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/) Because after 1 year I thought the Eversports system wasn’t helping in marketing. Looking back Eversports wasn’t too bad & I was perfectly fine using Kit & Mailerlite for my email marketing. The Bsport email marketing is terrible so I’m anyways back at using Kit & Mailerlite. The grass isn’t always greener on the other side… Review Source Response from bsport November 25, 2025 Hi Barbara, Thank you for sharing your detailed review and perspective as a studio owner. We’re sorry our platform and onboarding didn’t meet your expectations. We understand how crucial reliability, clarity, and support are, and regret your experience fell short. While we may see some aspects differently, we take your feedback seriously. Our onboarding includes dedicated support, training materials, and ongoing assistance, and we aim to address technical or operational questions promptly. We apologize if this wasn’t clear. We appreciate your comments on bookings, billing, and email functionality and continue to improve these areas based on feedback from studio owners. We’re happy to discuss any points further and provide support as needed. Thank you again for your insights. Best regards, The Bsport Team KL Kym L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Really Happy" October 10, 2025 4.0 It's been a good experience from beginning to end. I have felt I have had the support I needed to get set up, any questions I have had and general check ins from my account manager. Pros Its really user friendly, I find it easy to use. My members also find it really easy to use, book, pay and cancel. Any glitches are dealt with asap. I am happy with the price of the system, you get a lot with the initial platform and then add on's should you need/want them. Cons To be honest I am pretty happy with the system. As with anything new some things mean the same but are just labelled differently but once you get to know it its easy peasy. I would love to see a retreat add on though! I have found that sometimes members booking into workshops are often purchasing for two people but the system only books in one person though. Alternatives considered [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/) Reason for choosing bsport Cost, you get much more for your money with bsport Switched from [Gymcatch](https://www.capterra.com/p/189291/Gymcatch/) I need to be able to do much more. I love the auto emails and ability to send communications and newsletter through one system. Review Source Response from bsport October 14, 2025 Hi Kym, Thank you so much for your feedback! It’s been an absolute pleasure working with you. You have such a great understanding of the system, and it’s wonderful to see how well your business is doing! Regarding your suggestion about adding a retreat feature. This would be a fantastic addition. I’d recommend submitting it to Featurebase through your back office so that other studios can vote for it as well. This helps our product team prioritise it for future development. AB Andrius B. Owner Sports Used the software for: 6-12 months ### "Great platform and amazing support team!" October 16, 2025 5.0 Overall, bsport made it much easier to manage our gym operations. It saves time, improves organization, and gives our clients a smoother booking experience. I would definitely recommend it to any gym or fitness studio owner. Pros The system combines everything in one place — bookings, memberships, and payments. The interface is intuitive both for staff and clients, and the support team responds quickly and always helps when needed. Reporting tools are also great for tracking attendance and revenue. Cons At first, it took a bit of time for the team to get used to all the features, but once we did, everything ran smoothly. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing bsport bsport offered a better balance between functionality, price, and design. The platform is modern, user-friendly for both clients and staff, and the support team is very responsive. The onboarding process was smooth, and the system perfectly fits the needs of our gym — from class scheduling to membership and payment management. Review Source Response from bsport October 17, 2025 Thank you so much for your kind words Andrius! We’re really happy to hear that you’re enjoying your experience with Bsport. It means a lot to us to know that the platform is helping you manage everything smoothly. We appreciate you taking the time to share your feedback! MB Matthew B. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good product seemingly solid foundations but needs some polish. Like where its going" September 30, 2025 3.0 I've enjoyed it so far, I feel like it has a way to go in terms of being a polished product but can actively see that there are improvements being made. The flexibility it offers is great but there are a few workflow issues which I would love ironed out. Better UI both for my FE and BE would be great. Pros The features are good and it feels like where there are maybe gaps or potential areas for it to grow and be more useable you guys are trying to do so. The customer support has been very good, initially we had \[sensitive content hidden\] and then \[sensitive content hidden\] and both have been super responsive no matter what the issue. Cons The UI is still a little basic, some of the forms aren't easily worked with. Dropdowns could do with an update, small things but i think updating the component library could do wonders for the overall usability dropdowns can be a little buggy and anywhere where there is a number selection if you scroll up or down after you are at risk of changing the input. Other number inputs will always start the input with a 0. Greater flexibility with discount codes- single use generator Would like to be able to link directly to the app, so offer pop ups in the app link are external links which is a really bad work flow. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Customer service was terrible Didnt feel like the product was flexible and easy to work with Didnt feel like they were actively trying to improve or make anything better Review Source Response from bsport October 3, 2025 Thank you so much for sharing your detailed feedback. It’s been a real pleasure working with you. We also truly value your thoughtful insights on areas for improvement. Feedback like yours helps us continue refining and enhancing the experience for all our users. If you’d like to discuss your ideas further, we would be more than happy to connect and explore the best way forward together. Thank you again for your review and for being part of our community! VK Vika K. owner Sports Used the software for: 1-2 years ### "Software with many features " September 2, 2024 4.0 I Had some miscommunication with Bsport about the contract conditions, but eventually things were resolved. Overall I think that the software of bsport is good, I would recommend it to big studios with multiple teachers and locations because it can definitely support the need of it. Pros software itself has great features and is user friendly. Cons Contract renews automatically every ear and it strictly lasts 12 months, which you need to be aware of yourself. Switched from [SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) more features, user friendlier, but now I am stitching to another software that has same features, but is 3 times cheaper. Bsport is way overpriced and has wrong values as a company Review Source Response from bsport October 19, 2024 Hi ! Thank you for the review, we appreciate the kind words and also some improvement points. We are happy to hear that you like the many features at bsport. Best wishes, bsport CM Chilli M. Founder and Head-Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "A premium product which runs rings around the competition! " February 22, 2024 5.0 Nothing but support from day 1. from initial contact, migration and launch, to checking in after a month: I love the support and the personal team Bsports provides. I have an intimate studio and I want to be able to provide a personal experience for my customers, and Bsports provides that! Pros The customer support. Every step of the way you have someone who shows you step by step how to find the best solution. Plus it’s intuitive. You think you want to find or use some data and there’s something already set up that allows it! Cons No PayPal! It was a big adjustment for myself and my users but not a deal-breaker. The initial costs were steep but working with the program month by month and having no hidden costs - I feel like the platform works for me instead of me working for the platform Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing bsport The personal experience of having everything completely customisable - plus my one-on-one account manager. Jeremy has been incredible! Switched from [Eversports Manager](https://www.capterra.com/p/161944/Eversports-Manager/) They had no customer service. The day I signed my contract I had no one on one contact. The help site is quite confusing and didn’t offer any personal solutions - most thi be s I had to figure out myself. Review Source Response from bsport July 4, 2024 Dear Chilli, Thanks for those kind word ! It's a real encouragement to our entire team. We're here to support you and make sure that every experience with us is the best possible. I remain fully available to assist you in any way we can. Thank you again for your support and see you soon! The bsporteam ! MH Mona H. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Friendly software & team " February 12, 2024 5.0 Overall our clients are happy with the software and we’re not getting any complaints. The system is fairly intuitive and easy to use from our end otherwise the tutorials are short and sweet and the team is ready to answer our queries Pros The team is very helpful, they allow feedback and they use it to develop the software. We like that it’s a startup who accepts our advice. It’s easy to use and intuitive as a software Cons The reporting is a little confusing, I don’t like the tabs - would rather see a list only with more filters as to categorize my revenue streams. Would also love if the PoS is less clicks, as it takes time to go through a sale and finally connect to the card reader Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing bsport Offer was more straight forward and simple, same time zone, more appealing and modern platform, tech founders Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was giving us and our clients a headache. Too many features that are useless and confusing and the platform is not intuitive, it wasn’t easy to get anything done without their help. It’s a dinosaur in need of complete renovation Review Source Response from bsport February 13, 2024 Hi Mona, Thanks for your feedback and for your positive comments! It's been a pleasure working with you so far, and we expect to be by your side as you keep improving and expanding your business. As we constantly look to improve our system and service, we have taken into account your requests to add new features to the system and improve the current ones! Kind regards, bsport team PA Patrick A. Studio Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very useful booking system for a Pilates studio" October 18, 2023 5.0 A great experience so far as I am new to bsport. I had a very good and informative Demo with \[sensitive content hidden\] . He understood the needs of the studio right away and he showed me how the Bsport software would help with my business . Excellent on boarding training with \[sensitive content hidden\] which is always there to help me with anything I need with the software . I am also happy to know there is a follow up on how I am getting on with the software Thanks to her for a great support. I am enjoying the software and I don't regret that I have done the switch. Pros Marketing , communication and reporting. Very easy to use and have various functionalities that help my business. A very modern software. I love the intercom when you need help. Cons The App as a Teacher log in. eg: To be able to check in a member for an appointment as Present or Absent. Would love to do more with the App. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) I wanted an intuitive software that allows me to manage the operation of the studio more easily and to help me with the communication with the clients as well as setting up a marketing strategy to promote the business. Review Source Response from bsport October 20, 2023 Dear Patrick, Thank you so much for taking the time to provide us with some feedback; it is very much appreciated! It has been a real pleasure working with you thus far, and I look forward to supporting you and your Pilates Studio as your Account Manager Thanks again for your time and trust! Kind regards, bsport team RH Rupert H. Director Sports Used the software for: Less than 6 months ### "Power of Boxing" October 18, 2023 5.0 Further to the above the experience has been superb and I can't recommend them highly enough. I am big on customer service and all my questions have been answered either by chat or zoom call within a matter of hours. The clients have enjoyed the new system too which is equally important, particularly for retaining our client base and attracting new customers. Pros I believe bsport is a step up from our previous booking platform, Zingfit, and has a more modern feel to it, coupled with outstanding customer service.We are a very small business that has taken a hit since the pandemic and bsport were the most understanding, out of every potential company we spoke to, in terms of the platform and the setup we required. They were the only ones to show willingness to meet me in person, which speaks volumes about the integrity of the company. They also made sure that the transition was effortless too. Cons There are a few features that I would like to see included going forward but I have been told that these are in the pipeline and will therefore hopefully be implemented next year. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reason for choosing bsport Pricing primarily and then we believed the booking platform was exactly as we needed it, knowing that they would also strive to develop it going forward to meet out future requirements. Review Source Response from bsport October 20, 2023 Hi Rupert, Thanks for your feedback and for going through the migration and onboarding process with me. It's been great working with you so far, and we expect to keep upgrading the platform and our service. We have taken into account your requests to improve the system and will work on having that ready as soon as possible! Kind regards, bsport team NQ Nicolette Q. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Visibility of the whole studio in one place" February 6, 2024 5.0 The bsport team were very supportive in the migration process from prepping me for the build-up to post-migration follow-ups to iron out any issues, where I was unsure of settings or how to get something done. I think the product is great. It is seamless, intuitive and having that integrated view of the business is very valuable from a time and money perspective. Pros Having shifted from multiple systems to bsport which does it all is much more efficient for managing the business. There is a single source of information. In addition, I can view the info in bsport from different perspectives - by customer, customer behaviour, by pass type, marginal value of teachers etc. These insights allow better decision-making. The platform is intuitive for both the member and the back-office user to navigate. Cons I wish some of the standard reports, like sales, payments/settlements etc. were pre-setup. Because of being in west coast North America time zone, there are not great time zone overlaps with the support team. I find them responsive when they are in office, but the support isn't available 24/7. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing bsport Momence pricing for the same features was more than double and to be honest at the Momence price point we couldn't afford to switch, but would have just stayed with the cobbled together MindBody platform. Plus Momence doesn't currently offer the webshop functionality or it is very limited in comparison to bsport. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Clunky, out-dated MindBody where everything feels like it's an afterthought. In Canada, Mindbody don't offer a tap and pay card processing solution. Our newsletter database was in Mailchimp, we had no ability to talk directly to clients who we could see liked to attend a specific class or had a certain pass-type etc. As a result all marketing was unintegrated and untargeted. Our online channel was in Vimeo OTT so Mindbody passes were useless and it was as separate customer database again. Lastly we wanted to add a webshop, like Shopify, which would require yet another inetgeration app between Mindbody and Shopify to keep the records in sync! Review Source Response from bsport February 13, 2024 Hi Nicolette, Thanks for your feedback and for your positive comments! It's been a pleasure working with you so far. As we constantly look to improve our system and service, we have taken note of your comments to improve the current features. Keep an eye out for future releases! Kind regards, bsport team BA Bea A. Owner and teacher Health, Wellness and Fitness Used the software for: 6-12 months ### "My high hopes for Bsport were totally crushed" January 15, 2023 1.0 the process of setting up and getting data transfered was chaotic and a lot of miscommunication went on, so it was not done properly and took more than three weeks I had to do all my private appointment bookings again by hand as they did not transfer these. Very hard to get the cumstomer support. My difficulties not taken seriously, no apologies, no refund. Pros I did like the fact you can creat individual auto-reminders for each class, which means I could send the Zoom link in each reminder for the class. Tagging clients can be useful to create groups. Cons When I bought it, after a very good hard sell by someone who obviously did not know much about the actual functionality, it turned out Bsport did not have some very basic features yet avaikable; they were selling a half built service! I could not create a block of classes which clients could ask to automatically be booked in to; they had to book each class separately and as they were not used to this, I ended up having to manually do this for 98% of mu clients. I lost clients this way as they were so upset about the booking system. They tell me they now have this function, but what use is this for me when I spent £2700 upfront for software that turned out not to be at all functional for me. It also randomly sent out emails in French to clients when nothing had been done in their accounts! The staff have not dealbt with any of my concerns or rectified anything and will not even dicuss compensation a refund. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I have had issues with MINDBODY for many years: their expense, their many bugs in their code as the code is very old and they jsut keep adding patches and fixes rather than a full re-write. Getting through to customer service takes literally hours and you alwasy get someone who knows less than you initially and it takes another hour to get through to a 'Level 3' person who actually has some knowledge. However it has far more functions than Bpsort already set up and at least semi working. Review Source Response from bsport February 3, 2023 Bea, thank you for your review and as I already told we are very sorry you had a bad experience. We set a high standard for ourselves, and we're so sorry to hear this was not met in your interaction with our business. We strive to do better this is why as soon as you raised you were missing a specific feature, we worked on it, developed and released it. To compensate this situation, we proposed to offer half of your subscription, that unfortunately didn't meet your acceptance. I already expressed you my frustration as our software evolved so much since the time you used it and I'm personally convinced that you would enjoying it now if you could give us another chance to earn your business. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past but I can again apologize on behalf of everyone at bsport. I wish we could find a positive outcome from this situation together. GW Greg W. Director Sports Used the software for: 2+ years ### "Great service, I recommend wholeheartedly" September 7, 2023 5.0 Pros Bsport is easy and intuitive, both from the client end and the back end. They are always adding new features, it feels like a vibrant product. It integrates beautifully with my website, and the bespoke app is superb. The support is brilliant, fast and knowledgeable. Cons I would like to be able to see more at a glance, rather than having to run a report for most figures. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody kept putting their prices up, and their interface felt old. Review Source Response from bsport September 24, 2023 Hi Greg, Many thanks for your time and your nice feedback! We are really happy to see your enthusiasm regarding bsport. It was a pleasure to exchange with you the other day. Please let us know if you need anything, I would be happy to help! Best regards :shamrock: bsport team EE Ellen E. Physiotherapist/Pilates Health, Wellness and Fitness Used the software for: 1-2 years ### "Bsport for my Physiotherapy and Pilates Business" September 29, 2023 5.0 Very good Pros The support staff are always really nice and helpful. I like the payment reports and the scheduling. Cons The stripe payment system doesn't always let people know if their payment has gone through. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing bsport I didn't have time to investigate fully Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted something more modern, the branded app, the videos on demand and the marketing included Review Source Response from bsport October 9, 2023 Hi Ellen, Thank you very much for taking the time to provide us with feedback - it's great to know what we are doing well and where we can improve. We appreciate this hugely !! Thanks again for your time and trust! Kind regards bsport team ACY Ali Can Y. Pilates Sports Used the software for: 1-2 years ### "Experience with Bsport" October 26, 2025 4.0 My experience is overall good. It works fundamentally satisfactory. If the cons and the professionalapproach I explained would be a little better this app would deserve more than 5 stars. Pros Bsport is easy to use program. It contains lots of options in one place such as emailing (you dont need mail chimp etc.), smartlits to group people, marketing, branded app, variaty of payment options, easy communication etc. It makes everything very easy. Customer service is always there for you but it doesn't mean that you get what you need fast. However, you can reach them and you know it. Cons Although lots of functions work perfectly, sometimes the function that you need doesnt work properly or there is a problem with the functionality. I experienced it with several topics over the last 1.5 years. Last year, there was a problem with the iDeal payment of option (#1 payment option in the Netherland), it took them several months (4-5 months) to solve it. It damaged our business alot. However, I couldnt find a better service provider and stayed with them although I did several meetings with others. Then there was an issue with the installment payments which I needed talk with aaaaalll the people who had instalments. It was a hassle. The people using bsport's own app can use your platform/brandedApp without signing your own terms and conditions. We had a severe problem with one of our customers about personal data protection. We have the consensus in our terms and conditions about photo and video sharing in social media. They have to accept it before they start using our app and platform. However, bsport users can book lessons without approving our own terms and conditions. We had a serious risk to be in the court about this this (June 2025). It has still not been solved. It has been more than a year since I reported it (Somewhere in 2024). Other thing, you can get a branded app for your company it is very nice but it is what you get. It is almost impossible to make changes and customize for your studio. For example, language selection, you cannot select the language of the app yourself from the app. It works through system language, If the main language of the phone is not supported by the bsport app, it goes to second language of the phone whatever it is, etc. Impossible to explain to the customers. Or it doesnt show the descriptions of the lessons on the app when you tap on them. The customers was not able to see the difference between the lessons. I think solved lately but took several months to solve this type of fundamental function. I don't want to list everything I experienced here but I would want them to work with a little more professional manner. The requests you send them feels like they are sent to the space and no one knows when they come with a response. There is no plans, no due dates, no progress updates shared with the customers. I dont know how they work on the request intake, priority settings and project planning but as a customer this may be the thing that I am least satisfied with. I never know when my request will be done or will be ever done. It is ok to get in the line of requests but I want to know when my request will be taken care. Next year? It is ok, just commit to a date next year and let me know. It is my business to decided if that commit date is ok or not. (This was better for the last update we made with Bsport). Review Source Response from bsport October 29, 2025 Hi Ali! Thank you for sharing your detailed feedback and for trusting bsport over the past 1.5 years. We’re sorry for the technical issues and delays you’ve experienced, particularly with payments and app functionality. Your feedback is invaluable, and we’re continuously improving our response times, communication, and overall reliability. Thank you again for your honesty. We truly value your partnership and remain committed to delivering a smooth experience moving forward. CB Clarisse B. Founder and Director Sports Used the software for: Less than 6 months ### "A seamless and reliable platform for fitness studios" October 28, 2025 5.0 My overall experience with Bsport has been excellent. The platform is reliable, professional, and perfectly adapted to fitness studios like mine. It really helps me save time and deliver a smooth experience to my clients. I’m very satisfied and would definitely recommend it. Pros I really appreciated how intuitive and complete the platform is. The integration with my website and the client booking experience are both seamless. The support team is also very responsive and helpful, which makes a big difference when setting up or managing daily operations. Cons Honestly, I don’t have anything negative to say. Everything has been working smoothly and has fully met my expectations so far. Review Source Response from bsport November 4, 2025 A huge thank you Clarisse for your incredibly positive feedback! We are thrilled to hear that the platform fully meets your expectations and supports the smooth daily management of your studio. We are also delighted that the integration with your website and the client booking experience are seamless. Our support team is committed to providing the best assistance possible, and your message motivates us even more. We are proud to have you as part of the bsport community and remain at your side to continue delivering the best experience possible. Thank you again for your trust! bsport team SN Shereen N. Pilates Studio Owner and Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "I would highly recommend Bsport!" November 15, 2023 5.0 My overall experience has been excellent, the onboarding process was faultless and the system works very well from both ends and they are constantly adding new functionality and evolving. Pros The staff at Bsport are extremely helpful, knowledgeable and attentive to all your individual needs, they really are excellent! The system is intuitive and user friendly and they are continually improving and evolving it to further meet their clients needs. Cons I think the marketing features needed some evolving but all credit to the team at Bsport they took feedback constructively and have now taken steps to improve the marketing functions. Review Source Response from bsport November 17, 2023 Hi Shereen, Thanks for your feedback and for going through this journey with us since almost the beginning! It's been a pleasure working with you so far, we understand your business better and are looking to continue to improve the platform continuously. We have taken into account your requests to improve the system and expect to implement them soon! Kind regards, bsport team NL Nathalie L. Director Sports Used the software for: 1-2 years ### "Using B-sport for our fitness business " May 9, 2023 5.0 Overall experience with B-sport has been great. The migration process was made really easy and we got allot of tech support from the b-sport team. It great to have the online chat feature, really helpful rather having to sit on the phone for help. Pros The branded app is what we most like about B-sport. It's easy and straight forward for our clients to use. Cons Would be great to have more of a business app rather than having to go into the back office to make changes. Also being able to add information that's specific to our business to the app would be really helpful. Reason for choosing bsport Better value for money and tech support. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We really wanted to move to a branded app. Review Source Response from bsport May 16, 2023 Hi Nathalie, Thanks for your feedback and for taking the time to let us know what you value from us and where would you like to see some improvements. We are really glad that overall you have enjoyed the software and our service so far. We hope to continue improving everything around here by adding more features and supporting our clients in a professional way. About the things you would like to see, we will take into account your comments to try and improve processes and features inside the system. Don't hesitate to contact us if you need anything! bsport team LH Lindsey H. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Rebel Circus and Bsport - Brilliant " February 29, 2024 5.0 Really really.happynwoth bsport, after doing demos with glofox, Mindbody, punchpass and another, bsport had all of the functions we were looking for, it spoke our businesses language. Ontop of that, as a bit of a digitally phobic being, the onboarding process was so easy and smooth. I really can't recommend them enough, especially for the price, which after demoing so many to find out the price was astronomical, it shows that bsport has it's priorities right in both pricing, customer care and studio needs. Bravo Bsport Pros \- the onboarding process, the team that helps, \[sensitive content hidden\] is absolutely fantastic, responds so quickly.and efficiently, a lot of the time with videos which as a dyslexic is phenomenal. So easy to get help if an issue. Scheduling is very easy, setting up memberships and repeated bookings, so so easy!! The tutorial library is also so useful! Absolutely brilliant Cons A little hard to find things by clicking about- some specific processes need to be understood before using but that's just learning a new software! Review Source Response from bsport March 5, 2024 Dear Lindsey, Thank you sincerely for sharing your feedback. It has truly been a joy to collaborate with you recently. Witnessing the development of your studio and your satisfaction with our platform has been immensely gratifying. I deeply value the dedication you've shown throughout our onboarding process. Your adept use of the platform is a testament to your effort, and I sincerely hope that partnering with Bsport has made your journey smoother with The Rebel Circus. Please remember, we're always here to support you. Thank you once again! MT MIchael T. Geschaeftsfuehrer Health, Wellness and Fitness Used the software for: 2+ years ### "Top software with fast development" October 31, 2023 5.0 Overall i am really happy witrh choice i made coming other softwares i used( Acuity, Fitogram). Bsport is not perfect, but they are fast evolving and are open too ideas Pros \-Frequent Updates -Fast customer Support -open API -Almost every Scenario can be modeled in bsport Cons \-Webhook URL Maximum too short -No 2 Way Synchroization with office 365 Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Was not able to model our business Plan. Review Source Response from bsport November 3, 2023 Hello Michael, Thank you for taking the time to give us feedback. It is a pleasure to work with you and we will continue to improve the platform and our service to meet your expectations. Thank you again for your time and trust! bsport team Talk to a Capterra advisor for free and get results within 15 minutes.