--- title: "Scribeless Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Scribeless the right Direct Mail Automation solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/197113/Scribeless/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Scribeless 4.3 (21) [View alternatives](https://www.capterra.com/p/197113/Scribeless/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Scribeless Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews SO Scott O Head of OutboundReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “High degree of customization, willingness to work with you to do special things“ March 8, 2024 SO Scott O Head of OutboundReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “This kind of rigidity just doesn't work when you are a mid-size company doing direct mail, you need a partner who is invested in your success and will work with you directly.“ March 8, 2024 OK Oliver K OwnerProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “Scribeless is intuitive to use and very cost-effective for the value it brings.“ March 18, 2024 ## Showing most helpful reviews Showing 1-21 of 21 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Senior People Operations Analyst Used the software for: 1-3 years ### "Great product and customer service" July 8, 2021 5.0 Pros Ease of use, good looking product, many compliments from employees Cons HRIS integrations if I had to choose one Review Source Response from Scribeless July 8, 2021 Thanks Ana, always great to get feedback like this from a valued customer! Scott O. Head of Outbound Used the software for: 1-3 years ### "Scribeless is the best we have come across" March 11, 2024 5.0 It's been a great experience before them we worked with two other direct mail providers, they charged more and as they were much larger we're not helpful if there was an issue or something custom needed to be done. This kind of rigidity just doesn't work when you are a mid-size company doing direct mail, you need a partner who is invested in your success and will work with you directly. Pros \-Amazing support -High degree of customization, willingness to work with you to do special things -High quality paper -handwriting is amazing Cons I like everything so far we've only had a good experience with them in last 1.5 years Switched from [Postal](https://www.capterra.com/p/203387/Postal-io/) Cost + service was the most important factor for the switch. Review Source Nassir S. Director of Marketing Used the software for: 1-3 years ### "Horrible Experience" August 19, 2021 1.0 Horrible experience. They obviously have gotten too big for their own good. We've been with them since before they had their app and instead were using zapier. They had issues back then and they have even more issues now. Billing was constantly off. We paid for gift card inserts, and they sent hundreds of cards without them at one point. Last nail in the coffin was when they were going to make a fix to not include our eBay sales. We never heard from them and instead they just paused our campaign completely, when they were never told to do so. We reached out and we were told it was their mistake, but then we found another billing error. At that point they were supposed to reach back out to us once billing was fixed and give us a credit. \[SENSITIVE CONTENT\] never reached out again, this was now the second time of no follow-up. We've dealt with \[SENSITIVE CONTENT\]as well as others, and it's always the same. They don't care about the customer at all. Go elsewhere there are plenty of services doing the same as scribeless that are capable of delivering. Pros Nothing really. This software sounds great in theory, but when the app constantly doesn't work and the customer service is horrible, there aren't any PROS. Cons Everything. As I mentioned in the PROS, there is nothing good about this software. Constant problems with the App and Billing. Review Source Response from Scribeless September 3, 2021 Hi Nass, we appreciate the feedback but are obviously very disappointed to see this. We know you've faced some platform issues, but don't think this is a fair reflection of our service. We really care about our customers and go to great lengths to accommodate their needs, and have even developed features specifically for CaliConnected. The 'fix' to exclude your eBay sales was a new feature we built for you, and your campaign was paused until it was released because you told us that you didn't want your eBay customers to receive notes. When we realised this misunderstanding we apologized, gave you some free credits, and explained why we took the approach. As we explained, the feature was delayed because several of our engineers contracted COVID. It's been a difficult period and we've been stretched, but we're more committed than ever to delivering a brilliant service. We would love to talk to you about this and try to make things right, and hope that you will reconsider this review. Oliver K. Owner Used the software for: 3-5 years ### "Direct mail as part of AVB style outreach. " March 19, 2024 5.0 I'm a huge fan and a repeat customer and always go out of my way to recommend to anyone who's looking to plug in direct mail to their outbound sales process. Pros I have used Scribeless to execute the direct mail aspect of multichannel outreach across multiple clients over the years. In today's age, where attention is at an all-time low, you really need to find creative ways to cut through the noise, especially when targeting jaded Tier one decision-makers. I have primarily used this to start conversations with Tier 1 enterprise businesses. People love to have something physical, especially in a saturated digital world. Scribeless is intuitive to use and very cost-effective for the value it brings. I have had countless positive anecdotal feedback from prospects who have received the handwritten letter. I have launched campaigns across USA, UK and EU to great results. Cons Not really a con, but when sending out, you must pay extra consideration to making sure you have the correct delivery address for the recipient. In a post-Covid world, this takes some extra thought. The customer support team are always happy to share ideas around optimising this. Review Source Founder Used the software for: Less than 1 year ### "Snackcess Review" July 15, 2020 5.0 Overall experience was really really good. Would recommend to any company looking to boost their engagement levels. Pros The best thing about this software is the ROI. Handwritten notes are so engaging and to do them at scale within minutes is amazing. Cons The least thing I liked about this software was some of the writing styles. Would be good to have a greater selection to choose from. Reasons for choosing Scribeless The digital assets solution just made so much more sense. We would have notes from computer screen to our boxes within seconds. Review Source VP Of Marketing Used the software for: Less than 1 year ### "Very Deceptive Website With Shady Billing Practices" February 3, 2022 1.0 Terrible.... They billed us $4300 without our approval and their support isnt around to remedy the issue Pros Easy to setup and I was able to easily integrate it with Zapier Cons Their EXTREMELY shading billing practices. We signed up for the pay as you go plan and they randomly charged us $4,300.00 without our consent or even having us confirm the price (or even showing a price in the first place) Review Source Response from Scribeless March 29, 2024 Hi Devin, I'm glad we were able to resolve this issue for you at the time, issuing a full refund, and that you have been using our platform for the last two years happily. Agency Owner Used the software for: Less than 1 year ### "Amazing time saver!!" July 16, 2020 5.0 I haven't been signed up long, but their team spent their time with me to set up everything. This stuff was all new to me, but they took their time to explain it to me. Now I will spend a fraction of my time on tasks like this. Pros It provides a "personal touch" to your clients ......which used to take hours every week, and automates it for you! Incredible! Cons I really do not have anything negative to say about this software. So far, so good! Review Source Partner Used the software for: Less than 1 year ### "Exactly What I Was Looking For!!!!" May 1, 2020 5.0 We look forward to placing many more order in the near future. This is our new best kept trade secret. Pros These are probably the best "hand written" mailers on the market. I have been searching for over a year for a perfect solution and scribeless is just that. Cons The web-based (excel) data entry interface could use some fine tuning but it gets the job done. Review Source CEO Used the software for: Less than 1 year ### "Great Service" March 12, 2024 5.0 Overall a very good service that I would recommend to others. Pros Great quality, reasonable price. Awesome customer service Cons Templates are good but can be improved. Review Source David K. Executive Vice President Used the software for: Less than 1 year ### "Dissappointed" November 24, 2022 1.0 I paid over $500 and nothing was delivered. They blame the post office but cannot even provide evidence that they submitted it to the post office. Then they insulted my intelligence further by offering me a credit to use their service again as the only resolution. It has been over a month since it was "sent". I feel like I was scammed. Pros The idea is a good one. The website is great and easy to use. Cons Unfortunately, they did not deliver – literally and provide no resolution. Review Source Client Experience Specialist Used the software for: Less than 1 year ### "Great quality!" June 23, 2020 4.0 Pros ✓ It's easy to navigate. ✓ You can keep track of the letters that were sent out in the campaign section. ✓ Has the option to add a logo on the cover page and in the message section as well. ✓ Has the option to add footer ✓ Personalized handwritten font and signature ✓ High-Quality Paper Cons Limited handwriting fonts to choose from but \[SENSITIVE CONTENT HIDDEN\] was able to add more on to our account so that's fixed. Also, it would be nice to have the option to bold, italicized, and/or underline the footer and offer more fonts for it as well. Switched from Thankster doesn't have the option to add a logo in the letters. Review Source Executive Assistant to COO Used the software for: Less than 1 year ### "Great Cards" March 12, 2024 4.0 Pros We were pleased with the quality of the cards provided by Scribeless, and we also received positive feedback from our clients as well. The platform made it simple to implement our own holiday card design, and there were a variety of handwriting options to choose from. Cons Slightly quicker responses would be preferred but other than that the cards turned out great. Review Source Co-founder Used the software for: Less than 1 year ### "Scribeless for Success" July 21, 2020 5.0 It really helped us with our lead generation and increased our response rate. Pros The different fonts within the programme and the quality of the automated handwriting. Cons Only available to print in A5 + Having to create a new campaign for a one-off print. Review Source Managing Director Used the software for: Less than 1 year ### "Fantastic results for our lead generation" July 16, 2020 5.0 We use Scribeless for lead generation and have seen a massive lift in our top of funnel leads generated. The notes look great, the platform is easy to use and most importantly, we have seen a strong ROI. Couldn’t recommend any more! Pros The notes actually look like handwriting - when we requested samples, we didn't thing they would look any good (but were curious) but they massively exceeded our expectations! On top of that, we saw a good ROI on our outreach, so meets our main requirement! Cons There isn't really any cons to it. They say they do handwritten letters that get results and we experienced both of those things. Review Source Founder Used the software for: Less than 1 year ### "Strongly Recommend Scribeless" July 22, 2020 5.0 Brilliant. The team are fantastic to work with Pros The ease of use The efficiency of the output Creating engaging moments It’s brilliant Cons It would be great to also have this linked to a greetings card platform for personal use Review Source Partner Used the software for: Less than 1 year ### "A smart way to engage new and existing users" July 22, 2020 5.0 Customer service is second to none, platform is straight forward to use. Clients love it and we've won many new clients using it. It's a bit of a no brainer tbf. Pros It's an easy albeit not perfect journey BUT the outcomes ticks all the boxes. I'm sure they'll iron out the kinks and add more functionality as they go but it's the value it adds that's the real winner. Cons I'd like more writing styles and better analytics. Review Source Cindy C. Head of Marketing Used the software for: Less than 1 year ### "Good customer support, value for money" March 12, 2024 5.0 Pros Convenient to set up automated direct mail campaigns for bulk or individual sends, at reasonable prices Cons Lack of delivery tracking on sends to confirm when notes have arrived Review Source CEO Used the software for: Less than 1 year ### "Impactful marketing solution " July 22, 2020 5.0 Good product, better team - really know what they’re doing Pros Great product that changed my mind on the impact that handwritten marketing collateral could actually have. Cons It was really easy to use if I’m honest, I can’t fault it Reasons for choosing Scribeless It just made the recipient reply. Review Source Owner Used the software for: Less than 1 year ### "Really great software!" July 22, 2020 5.0 Pros Excellent quality 'hand-written' messages - gives our client experience a really authentic, personal touch which is exactly what we're looking for. The fonts available are also good, with the option to also include our logo being a great feature. Cons More font options would be great to see Review Source Assistant Director of Admissions Used the software for: I used a free trial ### "Amazing Customer Service" April 22, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] was amazing working with. Awesome customer service. Pros Customizable and easy to use. I think the fact I can put our logo on the card was great. Cons I think it was great. Especially the customer service. Review Source Fundraising Manager Used the software for: Less than 1 year ### "A 'wow moment' for our donor base" August 27, 2020 5.0 Pros I've been super happy with the Scribeless order. The quality was great and it had the intended impact of being a 'wow moment' for our donor base. Cons We haven't really found any real issues with Scribeless. The website is easy to use and we set up campaign in minutes. Review Source Similar Products Featured