# Delve Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Delve the right Qualitative Data Analysis solution for you? Explore 189 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196428/Delve/reviews --- Delve 4.9 (189) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Delve Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews AC Adriana C TeacherHigher Education, 10,001+ employeesUsed the software for: Less than 6 months. “It has a collaborative function which enables online, remote team work. Whenever you need help, you can click the customer support buttom to chat, and they answer quite rapidly.“ December 4, 2025 RM Rosario M Postdoctoral Research AssociateResearch, 501 - 1,000 employeesUsed the software for: 1-2 years. “There were several times when we accidentally double coded the same block of text, but it was not easy to visibly distinguish between the underlined text and identify the double code. “ April 23, 2024 RH Robert H StudentE-Learning, Self-employedUsed the software for: Less than 6 months. “I liked having to create my own codes because it enabled me to become more familiar with my data (interview transcripts) and recognize connections within the information I may have missed if automatic or AI coding was used.“ October 20, 2025 David H Mathematics LecturerHigher Education, 201 - 500 employeesUsed the software for: I used a free trial. “My experience of Delve to date leaves me lost for words, way short of the character count!“ March 13, 2026 AS Anthony S PhD StudentHigher Education, 201 - 500 employeesUsed the software for: Less than 6 months. “Delve provides an easy interface with straightforward and intuitive operations for uploading a formatted transcript, creating codes/subcodes, and assigning snippets to codes.“ April 30, 2025 HD Halida D Doctoral candidateHigher Education, Self-employedUsed the software for: Less than 6 months. “Some programs offer graphic data representation, but I didn't need that option.“ April 24, 2024 SA Susan A doctoral candidateElectrical/Electronic Manufacturing, Self-employedUsed the software for: 6-12 months. “I was also able to do quick searches for themes I needed and be able to quickly search for specific areas of my paper to write about the topics at hand.“ May 14, 2025 BG Brianna G Honors StudentEducation Management, Self-employedUsed the software for: Less than 6 months. “This was somewhat difficult to do within the Delve software because you had to click the edit symbol.“ December 17, 2024 ## Showing most helpful reviews Showing 1-25 of 189 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David H. Mathematics Lecturer Higher Education Used the software for: I used a free trial ### "Don't keep searching, just Delve" March 13, 2026 5.0 Fabulous. 10 out of 10. No, let's be realistic here... 11 out of 10. Faultless. NVivo? It's a no-no! Pros So, many of the seminal textbooks eulogise about NVivo. Well, I can tell you that by comparison, Delve is exponentially superior. If you are looking for a platform to transcribe your MS Word document into coded Thematic Analysis data, look no further. Ideal for Master's level dissertations, research projects, and any other similar uses. I have experienced no security or ethical issues and received excellent 'real-time' customer service when I became 'stuck'. Without Delve, I worry that my final dissertation would not be submitted by its due date. Thank you to Kate in customer service. What an amazing value-for-money (almost priceless) product. Thank you. Cons Nothing to report. My experience of Delve to date leaves me lost for words, way short of the character count! Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) Could not understand NVivo, even after watching loads of Youtube tutorials. Review Source ED Emily D. Voice teacher, graduate student Music Used the software for: 1-2 years ### "Great for qualitative graduate research" August 25, 2025 5.0 I used Delve during my graduate studies in vocal pedagogy. I was able to import transcripts from my interviews as well as relevant articles. This helped me to connect points across the literature and my own research to be able to write coherent research projects. I also appreciated that they offer a student discount. I will definitely continue to use Delve in future research. Pros My favorite part about Delve was the ability to pull the codes around and create an outline for my research projects. My brain works pretty visually, and so seeing the outline come together in real time based on the data was extremely helpful. I also like that I could add notes to each code to help clarify what should be included. Cons I wish that I could nest more than three layers in the codes. I often had more clarifying points that I wanted to add, and I had to come up with creative ways to be able to represent more detailed points. Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) NVivio was difficult to use and had an unintuitive user interface for qualitative data. Review Source MJG Mary Jane G. Teacher Education Management Used the software for: I used a free trial ### "Delve Software" January 10, 2022 5.0 Tt was very helpful in coding my data Pros Delve software helps me to deductively and inductively produce my codes. I am writing my dissertation for my PhD degree and the software was so help. I have use the coding patterns in my data analysis and have develop into themes. Cons I am looking for diagraming my codes or concepts that develop out of the data. What is missing is the concept map or the word cloud. it would be best if it could generate that one, but it would costly i think , this one is very affordable for a student. Thank you delve for the help. Review Source NS Naomi S. Director E-Learning Used the software for: I used a free trial ### "Love Delve, it's been such a lifesaver " January 15, 2026 5.0 Absolutely loved this service. The cost was so generous for a student novice and the sales, admin, user-ease were all fantastic. I have honestly really loved working with Delve. Pros Delve stood out in the market for being really intuitive and easy to use. There were a lot of other options available but they all seemed a bit intense and complicated. For a novice, I really appreciated Delve's simplicity and I wasn't disappointed: and it took me about two minutes to understand so I could begin my analysis immediately. It is really seamless and elegant to work with. A true pleasure - if it's possible to say that of thematic analysis! Cons On user-friendliness you won't be disappointed. It's a dream to operate. If you need very advanced coding technologies and AI generated codes then you might want to try a different option. But for my MA this is great. Review Source AS Andrea S. Founder and Lead Researcher Civic & Social Organization Used the software for: 6-12 months ### "Delve is my new go-to research analysis partner" October 21, 2025 5.0 It was easy to use and a great partner in my qualitative research analysis. I was analyzing transcripts from 50 hour-long interviews and it had the power and capacity for me to code my data without weird delays or tech issues and the tools were exactly what I needed. I also appreciated their resource library. While I am not new to qualitative research, their guidance on how to use Delve for my purposes was clear and effective. Pros Delve was incredibly easy to use. I've used NVivo in the past for qualitative data analysis and it's hard to set up, the UI is difficult to navigate and the platform unreliable, but Delve was none of those things. It was incredibly easy to import and manage my data and then go about the coding for my research project. The search functions and categorization tools were straightforward and effective for my data analysis needs. And last, the incorporation of AI was an added bonus. Cons The only thing that created any friction was the price, but honestly, I think the tool offers the functionality to warrant the monthly fee. Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) Nvivo is clunky and doesn't have a web-based version Review Source KH Kayla H. Master's Student Environmental Services Used the software for: Less than 6 months ### "Just give it a try, you won't regret it!" May 10, 2025 5.0 Overall, I have loved using Delve! Great customer service, helpful resources, and the tool itself was intuitive and easy to learn. Pros Delve was very intuitive and easy to use. I liked how many resources the Delve team made freely available via their blog and YouTube channels. These resources were incredible helpful, and a very great way for a new qualitative researcher to learn. I also appreciate the low cost and ability to use Delve when I need it, and pause my subscription when I don't need it. Cons I truly can't think of anything about this product that I dislike. There are data visualization features I'd love to see in the future as they continue to develop, but I think this product fit my needs perfectly. Switched from [Quirkos](https://www.capterra.com/p/141206/Quirkos/) Delve seemed a bit more organized. I did like that I could transcribe interviews within Quirkos and they had a word cloud feature, but I felt more comfortable with the quality of product with Delve and also loved all of their other articles and YouTube videos so much that it was worth it to switch. Review Source YS Yvette S. Assistant Professor School of Education Education Management Used the software for: 6-12 months ### "Clean Design with Effective Analytical Support" June 4, 2025 5.0 I appreciate that Delve is easy to use and visually pleasing to the eye, which is important when one is buried in data. The nesting feature allows for fluidity as the codes are rearranged several times throughout the analytic process, allowing me to dissect, manipulate, and rebuild data. Pros Delve is very user-friendly when coding. Additionally, the tutorial videos provide just the right amount of information to explain various research methods in a clear and concise way. Delve was my "go-to" tool as I completed my dissertation. Cons It might be nice to have additional options for outputs, such as analysis reports or graphs/tables, to be printed from the coding. Switched from [MAXQDA](https://www.capterra.com/p/174104/MAXQDA/) Delve is more user friendly. It was easier to code my transcripts and the view was cleaner. Review Source BG Brianna G. Honors Student Education Management Used the software for: Less than 6 months ### "10/10 experience, GREAT software!" December 17, 2024 5.0 I loved my experience with Delve! I used it for my undergraduate honors research project. I had originally tried a free qualitative coding software and it had deleted all of my work. However, I was able to make up for lost work and time using Delve. It was very easy to navigate and use which was helpful for efficiency in coding my data. Additionally, the AI coding was also helpful as I code in addition to what was done by the AI. Pros \-User friendly interface -Demo and free trial -AI coding was helpful -Able to change and merge codes easily Cons \-It was sometimes difficult to navigate the transcripts which I had downloaded -My interviewees would speak in both English and Spanish; however, the transcription service which I used would only transcribe English. Because of this I would have to edit/merge words and phrases. This was somewhat difficult to do within the Delve software because you had to click the edit symbol. Maybe having a double click function to edit would be helpful. Switched from [QDA Miner](https://www.capterra.com/p/174018/QDA-Miner/) All of my research deleted and I was not going to be able to re-do it all in time for my thesis submission date Review Source Angell H. Student Research Used the software for: 6-12 months ### "User & Budget Friendly" December 15, 2025 5.0 It was exactly what I needed for the budget and timeline I had. I am grateful for the thoughtfulness that you all have clearly put into teaching and user-friendliness. Pros The videos that accompany the program guide you through its use step by step. That was amazing! The price was amazing as well. Struggling students don't have 100s of dollars to dedicate to programs. This one was so affordable. Cons It was pretty bland. I wish I could have color-coded some things to help with data fatigue. The price makes up for this, but it was the one thing I wish were different. Review Source jB james B. Doctoral Student Religious Institutions Used the software for: 1-2 years ### "Delve made my data analysis process successful" December 16, 2025 5.0 My experience was completely positive. I am grateful for Delve as a data analysis tool that proved to be as the developers claimed: very intuitive with reliable support. Pros Delve was easy for me to figure out in my first experience at qualitative data analysis for my doctoral research project. When I did run into an issue, support was super responsive and helpful. I found Delve to be extremely intuitive for me as an inexperienced researcher. So did at least one other colleage in my cohort. Several features were incredibly helpful, such as the search function. Cons I cannot think of anything about Delve that was not useful or least helpful. I only have fond memories of how easily Delve enable me to complete my data analysis. Review Source CS Christopher S. Doctoral Candidate Research Used the software for: 6-12 months ### "Wonderful Product" October 5, 2024 5.0 Pros Incredibly easy to use and the new AI feature is helpful with coding and exploring codes I may have missed initially. Cons It's hard to think of cons with Delve. The only thing I would say I find as a con is that you cannot continue accessing your previous research if you discontinue your subscription. It would be nice to at least be able to view archived data even if it isn't something that is editable in the program. Alternatives considered [Dedoose](https://www.capterra.com/p/210414/Dedoose/)[NVivo](https://www.capterra.com/p/171501/NVivo/) Reason for choosing Delve Cost, accessibility, and utility as a solo researcher working on a dissertation Review Source VE Victoria E. Researcher Health, Wellness and Fitness Used the software for: 1-2 years ### "Easiest Coding of Transcripts" October 3, 2024 5.0 I've been able to upload and store 40 long, in-depth transcripts and even put my account on hold for a needed break. Everything was saved and still accessible when I was ready to come back to it. It was so easy to use. Pros It is very easy to import transcripts, code them and organize the codes! Cons There aren't very many features but the simplicity is what I wanted really. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) I could not analyze transcripts through Google Forms. It does not hold enough text for the volume I needed. Review Source PS Precious S. Dissertation Education Management Used the software for: Less than 6 months ### "Great software " December 13, 2024 5.0 Loved it! This software is reasonable priced and easy to navigate. Pros It was simple to use and navigate. I was able to use this software myself without additional support. Cons Doesn't offer transcription of meetings. Alternatives considered [NVivo](https://www.capterra.com/p/171501/NVivo/) Reason for choosing Delve Cheaper and easier to navigate & I loved how simple it was. Review Source RO Robin O. Assistant Principal for Curriculum Education Management Used the software for: 1-2 years ### "Excellent Analysis Tool" March 18, 2025 5.0 My experience overall was very positive. Helpful videos, user friendly program that matched the needs of a new qualitative analyst, and a versatile program that not only facilitated my analysis, but also made it easy to reference back during the final writing portion. Additionally, the cost of the program was reasonable and delivered an exceptional service. I highly recommend this product and will use it again if the need arises. Pros The program was very user friendly and versatile for my needs. I am not a super tech user and was able to watch the support videos and teach myself how to use it. Using Delvetool was very instrumental in completing my analysis for my dissertation. Cons I didn’t have any experience I would categorize as a con. Review Source RU Renate U. MSc student Psychology Research Used the software for: Less than 6 months ### "Highly recommended software for doing RTA - huge time saver!" April 23, 2025 5.0 Very positive: great software, very easy to use, instruction videos are wonderful (even better than my professor ;-)) Pros Super easy and intuitive to use. Instruction videos were super helpful. I love that you can find the evidence from different angles (e.g. from the theme or from within the transcript). Cons I only experienced pros, it is a super helpful tool, especially since I analysed my data with highlighters and post its before. Doing it online made a huge difference! Review Source VR Verified Reviewer Project Manager Logistics and Supply Chain Used the software for: I used a free trial ### "DELVE is a tool I would highly recommend for qualitative analysis " November 25, 2024 5.0 A very good experience, especially for someone on the go. The fact that it is web-based makes it easier to use and does not lock you out whether using PC or MAC. The tutorials on youtube are also helpful in navigating through the application. Pros It is easy to use and simplifies the analysis process. Cons Nothing it was the right application. Everything about delve was good Review Source FA Favour A. Marketing Intern Higher Education Used the software for: Less than 6 months ### "My usage of Delve" March 6, 2025 5.0 My overall experience was great. And I recommended it to my friends. Pros I enjoyed doing my qualitative analysis on this software. Intuitive and get the job done! Cons Nothing comes to mind right now. Thanks! Review Source JM Jessica M. Student Higher Education Used the software for: Less than 6 months ### "Delve keeps you on track" December 19, 2024 5.0 I found this tool to be comprehensive for my qualitative analysis needs. I was able to stay organized and efficient. The AI tool helped add to my conclusions about the data as well. Pros It was very intuitive to use. The quick tutorial videos were clear and easy to follow. I appreciated the AI help feature as well. I got fast answers to my questions. Cons I don't think I had any complaints. It truly met my needs. Review Source AR Ashfique R. Graduate Assistant Education Management Used the software for: I used a free trial ### "Highly Recommend Delve" August 19, 2024 5.0 I already coded three transcripts and it helped me to be productive. Pros It is simple to use and very interactive. It was easy to code and also the snippets sections are very useful. I also loved the filter section for the codes. Cons I liked it a lot. No complains so far. Would be great if in the future, there would be a summary section and also a way to connect the codes (as network) and visualize it to see a pattern. Review Source TP Tjaša P. \- Higher Education Used the software for: Less than 6 months ### "Super helpful!" July 20, 2024 5.0 Biggest pro in my opinion is the learning materials, because I wouldnt have been able to do my analysis without all the data they provide online. This was the key reason I decided to use it - I felt like I have enough information to do the coding and analysis. And when I got stuck, customer support was right there with their fast responses. Pros I found it very helpful to have a tool that enabled me to iteratively improve on my code until I was able to move on to interpretation. It was also useful when I needed to write my narrative to be able to come back to the snippets and remember all the important findings from the data. Cons I needed some time to figure out how the grouping worked. And I would LOVE an undo button just in case. Review Source BH Brandon H. Owner Research Used the software for: I used a free trial ### "Delve, 10/10!!!" August 11, 2024 5.0 Overall, the experience was amazing. I recently found out that the Article that I submitted was published and I have to thank Delve (which I did acknowledge) for being the source for my Data analysis. Pros The setup of Delve is easy to Navigate and the ability to collaborate on a project was so accessible. Cons Honestly, there were no cons that I experienced during my time using Delve. Review Source TG Tommy G. Professor E-Learning Used the software for: Less than 6 months ### "Delve Rocks!" July 8, 2024 5.0 Delve was simple to use, intuitive, and cost-effective. I highly recommend Delve to anyone who is doing a qualitative analysis! Pros Delve made coding, discovering themes, and data synthesis simple and efficient. These words and phrases appeared from the transcriptions quickly. Cons Nothing. Delve is an exceptional program. Review Source MT Melynie T. PhD Student Education Management Used the software for: 6-12 months ### "Great for My Dissertation" March 10, 2024 5.0 Overall, DELVE was a game changer for my qualitative research project. Its user-friendly interface, efficient data management, powerful analysis tool, seamless collaboration features and responsive support made it a must-have tool for me. I highly recommend DELVE for conducting academic research or any other form of qualitative inquiry. Pros One of the standout features of DELVE is its user-friendly interface. Navigating through the software was a breeze by making complex tasks feel manageable. I was triangulating 3 sets of data: my field notes, student reflexivity journals, and student interviews. The amount of qualitative data was overwhelming, but DELVE helped to simply this process remarkably well. It also facilitated easy retrieval of my data and stopped me from spending hours searching for that elusive quote buried in my data. The staff were also available to help answer questions and help at any time. Cons It didn't have the ability to download the actual interviews, videos, or MP3 files. So, I had to transcribe the data first, then upload it into the system. Review Source LV Luna V. University Student Education Management Used the software for: I used a free trial ### "Massive Time Saver " April 2, 2024 5.0 Amazing! I am really glad I found it and I would recommend it to anyone. Be at a student an academic or a researcher. I recommended it to my supervisor who was only used to doing it with pen and paper and she was also really impressed. Pros I'm an undergraduate 3rd year psychology student. I was allocated to a supervisor that specialises in qualitative research. This was really out of my comfort zone because I hadn't been taught much about it in the previous years. I found myself feeling overwhelmed at the idea of printing and reading through all my transcripts, physically highlighting in different colours and creating a massive table to write all my snippets in. . . I was dreading it so much that I actively procrastinated from starting my analysis. If u hadn't found Delve I may have not even started now... Regardless, I finished all of my analysis in 10 days... Soemthing that I was anticipating would take a month especially with my dyslexia. I am so glad such a helpful and user friendly software exists and I will definitely be using it again if I am ever required to do qualitative research again. Cons I found it a bit annoying how you couldn't move a certain code to a different place. For example I coded "sleep" 10 codes before "mindfulness". The only way to bring them closer was to create a theme or a sub theme but to my knowledge I wasn't able to just reorder the position of the codes. That would have been a nice feature. I also wish I could have created more subthemes without there being a limit of 3. It also would have been cool if I could clearly label soemthing as a theme or a sub theme even if it was just colour coded. The layout now basically just looks a russian doll of codes. In the grand scheme of things, all of these are minor because I had no difficulties with my analysis but I think these features would make the software even better. Review Source CC Craig C. Quality Analyst Hospital & Health Care Used the software for: Less than 6 months ### "Use of Delve in a Qualitative analysis of interviews " July 7, 2022 5.0 I was analyzing interviews of nurses and physicians and I was worried I would not get enough results or conclusions from the brief interviews, but the way Delve helped analyze really brought out meaningful results Pros Coding was fast and easy, but the way Delve helped me analyze the data was where I most appreciated the software. I also used the chat and email to ask questions and got fast answers Cons Nothing to report for cons. Delve looks almost too simple, like it’s not sophisticated but it is. Review Source