# Narvar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Narvar the right Warehouse Management solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195787/Narvar/reviews --- Narvar 4.7 (58) [View alternatives](https://www.capterra.com/p/195787/Narvar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Narvar Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews CO Celina O CX Ops ManagerApparel & Fashion, 201 - 500 employeesUsed the software for: More than 2 years. “You can set up and easily manage all of your return rules, restrictions, exceptions, refund rules, and more all within the app on Shopify.“ July 28, 2023 CO Celina O CX Ops ManagerApparel & Fashion, 201 - 500 employeesUsed the software for: More than 2 years. “We run into a lot of issues with their order tracking and have stopped using Notify for tracking emails because of this and other limitations.“ July 28, 2023 VC VIPUL C Treasury AnalystApparel & Fashion, 51 - 200 employeesUsed the software for: 1-2 years. “The way returns handle by customer is the best feature.“ July 2, 2024 CF Carrie F Operations ManagerApparel & Fashion, 51 - 200 employeesUsed the software for: More than 2 years. “The overall backend integrations are not overly smooth and don't serve all of our needs.“ June 14, 2023 JR Jose R Sr. Customer Care ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Their dashboard provides key insights into the tracking data as well customizing the landing page.“ May 31, 2023 KS Kaitlyn S Consumer Logistics and Projects Ecom- SpecialistApparel & Fashion, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “We've experienced some difficulties with carrier transferring the proper information.“ May 2, 2023 SS Sean S Director, IT Order Management Health, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “The product works as expected because they have quality employees that ensure their customers understand and have what is needed at all phases of the relationship.“ August 17, 2023 RG Rebecca G Owner Operator Music, Self-employedUsed the software for: 1-2 years. “I can't think of improvements that need to be made. “ September 25, 2023 ## Showing most helpful reviews Showing 1-25 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeifer C. Purchase assistant Building Materials Used the software for: Less than 6 months ### "Narvar a great software for companies " September 14, 2023 5.0 The software is very user friendly and experience is quite good. I recommend it Pros Software made our life easier in following up with the returns and so much time saver Cons No big problems when using it. It might take some time to get along with the updates Review Source JR Jose R. Sr. Customer Care Manager Retail Used the software for: 1-2 years ### "Narvar a Must for elevating the customer experience!" May 31, 2023 5.0 Overall Narvar has answered the questions we all seek. What do our customers think of their order and experience when purchasing. Pros Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page. Cons Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable Alternatives considered [Happy Returns](https://www.capterra.com/p/10008497/Happy-Returns/) Reason for choosing Narvar Narvar seem to have all the answers we were looking for. The Dashboard is great and the team is quick to respond to any issues. Review Source CY Christopher Y. VP Apparel & Fashion Used the software for: 2+ years ### "Poor Customer Support" September 30, 2021 2.0 lack of support, dedicated rep creates a very poor quality of experience Pros Easy to navigate on the Narvar dashboard Cons Customer support is nearly non-existent. Our Mobile page shows a poor quality graphic, bad resolution. We've been asking for direction on how to fix this, several months later, no solution even to-date. Reason for choosing Narvar knew a person that worked at Narvar Review Source Response from Narvar October 4, 2021 Thank you so much for your feedback, Christopher! Our CSM team will reach out in order to help resolve what you're facing. VC VIPUL C. Treasury Analyst Apparel & Fashion Used the software for: 1-2 years ### "Great way to deal with returns " July 2, 2024 5.0 Great experience. So, ease with returns now as customers can do it by themselves at their end. Happy customer, happy business, Thanks Narvar. Pros The way returns handle by customer is the best feature. Cons Nothing at this point as our main purpose for returns are getting served in the best way can think of. Thank you Narvar. Review Source GB Gerardo B. Customer Service Team Leader Apparel & Fashion Used the software for: 1-2 years ### "Hassle-Free and Time-Saving for Customers and Customer Service Team." May 3, 2023 5.0 Pros Since implementing their platform, we've seen a significant improvement in our customer experience, which is a top priority for us as a \[industry\] company. The Narvar Returns platform is easy to use, and their customer success team has been extremely helpful in guiding us through the process. They provide personalized support and follow-ups, which have been invaluable in helping us address any issues. Additionally, their advice, webinars, and other valuable resources have helped us improve our processes and optimize our returns management. Cons hile Narvar's User Interface is neat and user-friendly, the platform lacks flexibility in terms of customizing functions based on rules and logic. This may be a concern for businesses with specific requirements or unique workflows. Reason for choosing Narvar Our team has had an excellent experience with Narvar Returns. Since implementing their platform, we've seen a significant improvement in our customer experience, which is a top priority for us as a \[industry\] company. The Narvar Returns platform is easy to use, and their customer success team has been extremely helpful in guiding us through the process. They provide personalized support and follow-ups, which have been invaluable in helping us address any issues. Additionally, their advice, webinars, and other valuable resources have helped us improve our processes and optimize our returns management. We highly recommend Narvar Returns to any business looking to improve their customer experience. Review Source CO Celina O. CX Ops Manager Apparel & Fashion Used the software for: 2+ years ### "Great for returns" July 28, 2023 5.0 Pros Using Narvar Returns & Exchanges with Shopify is a dream. You can set up and easily manage all of your return rules, restrictions, exceptions, refund rules, and more all within the app on Shopify. They make it easy to customize your returns experience and manage and search initiated returns. Cons We run into a lot of issues with their order tracking and have stopped using Notify for tracking emails because of this and other limitations. Their reporting and analytics tool is also not my favorite but it gets the job done (mostly). Review Source VR Verified Reviewer Customer Service Specialist Apparel & Fashion Used the software for: 6-12 months ### "Exactly what we needed!" May 31, 2023 5.0 Amazing! Glad we chose narvar Pros Super useful to use, intuitive and useful! Fantastic Cons There's some bugs sometimes, however the customer service team is always willing to help! Review Source Edwin G. Customer services specialist Retail Used the software for: 6-12 months ### "Good service and amazing platform!" June 26, 2023 5.0 Pros I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage! Cons Until now, we do not have any issues or any negative feedback we are so happy and satisfied Review Source Romell B. Director of eCommerce & Customer Experience Consumer Goods Used the software for: 6-12 months ### "Great company" December 2, 2021 5.0 Pros Narvar is amazing. I have been using this tool for almost 1 year now, and it is on one of the best for post shipment management. Cons Setting up was a little painful, but that was not their fault. It was our fault since we hace a fully custom system. Review Source Chris M. Digital Marketing Manager Consumer Electronics Used the software for: 1-2 years ### "Great System for Order Tracking" October 13, 2021 4.0 Overall I am very pleased with Narvar. Their onboarding team was helpful and patient with our IT team which is notoriously slow at implementations. The end product is keeping our customers happy and that is all we can ask for. Pros Once we got things set up this provides our customers with a great means to track their orders. Much improved over the native system built into Magento making for a much-improved customer experience. With what logistics have been like for the past year once we got this implemented we noticed our inquiries about order statuses dropped significantly. Cons The email design UI is clunky and limiting. There was a lot more we wanted to be able to do that the UI would not permit us to. Hopefully this is addressed or the ability to drop in HTML is added in the future. Review Source MM Martin M. Logistics Coordinator Consumer Goods Used the software for: 2+ years ### "Narvar Review from Amway" May 4, 2023 5.0 In my experience Narvar gave me a great order tracking experience. Allowing companies to focus in core operations while taking care of order tracking tools. The best tool is sending notification for order status to customers Pros The most I like about Narvar is to have a partner to work on order tracking. Narvar is easy to use and is friendly for customers to navigate Cons Integration with carriers could be easier. Review Source SP Stephanie P. Customer Service Apparel & Fashion Used the software for: 6-12 months ### "Great Return Management " June 7, 2023 5.0 It allowed the overall returns and exchanges experience to be easier both for the customers and for our team. Pros It provides real-time tracking information on the return, making the customers feel reassured. The refunds and exchanges are processed accurately and quickly, plus their platform is very user-friendly. Cons So far I haven't had any issues with their platform. Review Source KS Kaitlyn S. Consumer Logistics and Projects Ecom- Specialist Apparel & Fashion Used the software for: 2+ years ### "Exceptional Product Offers" May 2, 2023 5.0 Pros Our Narvar team wants us to succeed. They are supportive and always recommending new and different ways to assist our customers. Cons We've experienced some difficulties with carrier transferring the proper information. Reason for choosing Narvar Narvar has the best product offerings and have a team behind them to support them. Review Source BK Brent K. Senior Manager, Email Marketing Retail Used the software for: 2+ years ### "Narvar Review x Buckle" September 30, 2021 5.0 Overall, it has been a very great experience with Narvar. Their software has enabled us to create a customer journey that is most optimized for our Guests. On top of that we have a very strong partnership with Narvar. Pros What I like most about this software is that it empowers my team to make updates as quick as we need to in a super user friendly way. Cons The reporting of this software could be very much improved. Alerts and notifications could also be improved. Review Source BT Borja T. Operations Director Retail Used the software for: 1-2 years ### "Excellent experience" June 6, 2023 5.0 Excellent experience. Pros User friendly app, easy tracking and return service. Cons Some problems happens when creating the labels. Reason for choosing Narvar \- Good price, good service. Review Source EB Emily B. Sr. eCommerce Manager Consumer Goods Used the software for: 6-12 months ### "So helpful for our customers." October 13, 2021 5.0 Pros This has significantly reduced the number of customer support inquiries we've received about tracking updates. We had a lot of customers that wouldn't wait the 24 hours for the carrier status page to update, but thanks to Narvar's delivery date estimation, those customers are now more confident their order will arrive. The shipping portal is also a great opportunity to link to FAQs or upsell new products. Cons We had some challenges when we changed shipping carriers that created confusion with our customers. Review Source EK Edwin K. Director Of Ecommerce Retail Used the software for: 1-2 years ### "Great Post Purchase Partner" June 12, 2023 5.0 Overall its been a great experience! Pros The platform has been very much plug and play Cons Reaching a CSM can be tough at times but support is very thorough. Review Source JT Juliana T. Manager, Ecommerce Apparel & Fashion Used the software for: Less than 6 months ### "Love Narvar!" December 2, 2021 5.0 Pros I like that I am able to easily customize the experience to fit my brand. Cons I believe the software could have a better knowledge base. Review Source BB Brittin B. Sr Digital Marketing Manager Sporting Goods Used the software for: 6-12 months ### "Seamless experience for our customers" May 31, 2023 5.0 Pros Narvar has helped our CS team reduce call times with ease of use in tracking packages for our customers. We are delighted with the order management features. Cons It took us a while to set up, but that was likely do to our dev team. Review Source GA George A. Director of Product Design Retail Used the software for: Less than 6 months ### "Narvar is a solid product" October 21, 2021 4.0 Narvar is easy to use. Our success team was helpful and proactive. Pros I do like the user experience. Narvar gives customers confidence in the shopping and shipping experience. Cons I felt that aspects of the UI experience could be a little more fluid, as the admin app was not without bugs and idiosyncrasies. Review Source CF Carrie F. Operations Manager Apparel & Fashion Used the software for: 2+ years ### "Narvar Returns Platform" June 14, 2023 4.0 Narvar has been a good partner for us. We've had ups and downs within the platform, and will look forward to seeing the improvements and enhancements we've asked for. Pros The Narvar App integrated within Shopify is very user friendly. It is navigable and intuitive. Cons There are a number of improvements we are waiting for from Narvar. The overall backend integrations are not overly smooth and don't serve all of our needs. Implementation took almost two years to get to a point where we were satisfied. Review Source TD Thomas D. Customer Experience Manager Retail Used the software for: 2+ years ### "Outstanding business partner with ever increasing capabilities!" June 16, 2023 5.0 Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win! Pros Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry! Cons My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly! Review Source DH David H. Freight & Fulfilment Analyst Medical Devices Used the software for: 1-2 years ### "Great & useful service, but needs expansion for customer owned processes" October 1, 2021 4.0 Overall it's a good service. As stated, we are still working on making this more of a push vs pull relationship. That being said, their willingness to work with us & find solutions not only will benefit us as they find best practices for this kind of relationship, but also benefit others who prefer to approach this the same way we are. Pros The simplified tracking data is the most useful part of the service for what we are doing. It makes it simple for our CRM team to send custom coms out in a timely manner. Cons We were/are the minority using this service to power our own systems, but it's clear the Narvar team is still working on how to make this type of service work efficiently & effectively. They're so used to relying on their tried & true services controlled by Narvar that there are holes in how to push that service to customer powered set ups. Reason for choosing Narvar We were looking at this service vs one provided by our freight auditors (not listed above). We liked the professionalism & reliability we could count on. With this kind of service we didn't want to waste time on something that isn't someone's main service. Review Source MP Marta P. Operation Insights Manager Apparel & Fashion Used the software for: 2+ years ### "Narvar, less manual tasks" June 5, 2023 4.0 Has help us a lot! But I think that to improve more our experience we should improve & find a solution for all our exceptions. Pros Narvar has reduced all the day to day manual task for our CS team. Cons There are some exceptions that I would like to go deeper to understand why can not be atomatize and try to find a solution. Switched from [Loop](https://www.capterra.com/p/10009156/Loop/) I've tried already loop and I don't like it. Review Source CT Claudia T. Customer Service Agent Apparel & Fashion Used the software for: 6-12 months ### "A very fast and easy tool" June 2, 2023 5.0 The biggest benefit I have experienced with Narvar is the automation and categorization of our returns. We can understand and listen more to our customers according to their comments. In addition, our clients feel very confident when using the platform because it is very intuitive. It gives a feeling of autonomy. Pros What I like the most is that our returns process has changed for the better since it was implemented. Returns are processed faster, easier, and more automatically.I can also say that Narvar has helped us a lot when it comes to categorizing the reasons for return, in this way, we can improve in the necessary aspects. Cons I can't currently think of anything wrong, as our old returns process was very old, there were many steps to follow, but now this has changed to more automated and easier support for our customers. 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