# Page 3 | Assembled Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Assembled the right Customer Service solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195644/Assembled/reviews --- Assembled 4.7 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of Assembled ## Showing most helpful reviews Showing 51-75 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Customer Support Manager Information Technology and Services Used the software for: 1-2 years ### "The great tool to manage workforce for global company" November 24, 2022 4.0 Pros Visibility is great for workforce management. We can easily know the balance actual available employees vs task (ex. ticket number). Especially when the company is global company, the workload and employees available is changed by timezone. This software helps to manage it Cons Not critical and may be because of my lack of knowledge of this product. Changing schedule and applying to team schedule is not intuitive. Had struggle to know how I can apply. Review Source VR Verified Reviewer Client Support Manager Information Technology and Services Used the software for: 6-12 months ### "Set and Forget" October 11, 2022 5.0 As a small management team this tool allows you to set up quickly and not worry about if it is working. While allowing you to focus on more value based activities using Assemble to occasionally check-in or report back to your operations. Pros After a brief implementation and coaching session with the wonderful people in Support and CS at Assemble, this is by far the most accessible WFM tool designed for Support teams. I am sure it can expand beyond Support, and I'm excited to get there. Cons At times there are a few hiccups between what users do in the Helpdesk vs what Assemble captures. This could be do the the partner API however, it is near real-time and that is a plus. Alternatives considered [Zendesk WFM](https://www.capterra.com/p/170953/Tymeshift/) Reason for choosing Assembled Price and ease of use/implementation. Review Source Georgs B. Team Lead of Support Computer Software Used the software for: 6-12 months ### "Quick and simple! " February 3, 2021 5.0 It has been great, Assembled team really cares and are always ready to help. I used to plan the whole month for my team in Google docs and boy oh boy how much time that took, not to mention how often we mixed up days or hours. I can honsetly say that Assembled has turned this whole experience by 180 degrees..in a very very positive way! Pros Main benefit is definitely time. I save so much time with simply using templates on monthly basis. It's a simple as clicking the button and voila - it's ready! Cons So far I haven't really encountered anything that I could point out. I wouldn't call it a dislike but more of a "feature request" to have a tool that allows you to create the same event for multiple people. Reason for choosing Assembled I would call it "love from the first sight".. I was looking for a tool that could help me with planning my teams schedule. I needed simple, quick and something that "feels right".. Assembled was the first one I came across and I didn't really feel a need to look at any other tool. Review Source SG Sam G. Manager of Customer Support Consumer Goods Used the software for: 6-12 months ### "First year with Assembled!" May 12, 2023 5.0 We wanted to better staff to when our tickets were coming in. We have been able to adjust our workforce and hire for the right days and the right times. Pros It has been extremely easy to implement and we have done so without a workforce management team. It allows our supervisors to better manage the schedule and our managers to forecast our staffing needs easily. Cons We wish it integrated with our HR platform and they have said it's on their plans but we havent gotten a firm date on that integratin. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Google sheets was not accounting for our incoming volume from our CRM. Review Source Jordan P. Business Analyst Fund-Raising Used the software for: 1-2 years ### "Assembled is great for workforce management and daily scheduling" February 25, 2020 5.0 We've had a great experience with Assembled. Their team is passionate about workforce management and is rapidly improving their product. Pros Assembled helped us reduce hours of manual work each day to prepare for the following days work down to 30 minutes or less. Their algorithms to match agent availability with schedule forecasting helps create a "daily breakdown" that is 90% complete that a human can polish off to finish. Cons We haven't used monthly schedule forecasting yet, but plan to in the near future. Reason for choosing Assembled We chose Assembled because they had the level of customization needed for our organization's needs. Review Source Response from Assembled February 27, 2020 Hey Jordan, thank you for this thoughtful review and we're excited to continue building the product so that you and team can fully utilize the forecasting functionality! VR Verified Reviewer CX Ops Analyst Financial Services Used the software for: 1-2 years ### "Perfect workforce management tool for a growing team" February 27, 2020 5.0 Excellent support experience with the Assembled team Pros Our CX team has grown 5x in size in under a year and Assembled has helped make our growth/scheduling manageable and seamless. It is easy to use for both admins and for regular users to access and view their schedules. It is integrated with Google Calendar, and PTO requests are easy as they are also integrated with our emails to allow for notifications and timely responses. The service levels feature helps with forecasting, is customizable and provides a clear visual of the necessary coverage we need at any given point. Cons Would be great if there was a mobile app Review Source Response from Assembled March 17, 2020 Thank you for this feedback! We're happy to have joined you (and team!) as you've grown and we hear you on needing a mobile app! LG Lyka G. WFM Real-time Analyst Financial Services Used the software for: 6-12 months ### "Assembled makes work easy" January 22, 2023 5.0 Pros My work is to monitor the adherence of agents and I can easily check it through the Realtime Tab. I can easily adjust the agents schedule through Staffing and check their activity for the day through Agent Activity tab. Cons If there is an option to keep the appearance to our previous preference (like Dark) it would be awesome so we don't have to change it everytime we open it. Review Source JD Jonel D. Real Time Analyst Outsourcing/Offshoring Used the software for: 1-2 years ### "Assembled Feedback" November 10, 2022 5.0 Rating would describe it all. 10/10 for me. Pros I like the features wherein we can easily edit agnet's schedule and the fact the we can also monitor the non adherent agents via the "Real Time"dashboard. Templates also ease our life when plotting a team's schedule for a long term. Appreciate the forecasted vs actual view as well. It helps us identify how many agents are we retaining on a specific channel and we can easily formulate movements. Cons None. I admire the features that Assembled have. Reason for choosing Assembled None Review Source EF Eric F. Support Warrior and Troubleshooter Computer Software Used the software for: 1-2 years ### "Assembled - Save time, Quality of life and meet a support team that has your back." February 4, 2021 5.0 The AssembledHq team is a joy to work with, they take request in, updates us when there is something relevant for us and they have a sense of humour. Pros That it takes less than 30 mins to structure a full schedule for a team. And if you use the template function they have, you will be able to cut down on the time for about 20 mins. Cons The only thing that bothers me is the missing feature of finding the invoices within the platform. The invoice does get send to you, so you can always find it in the email. But you have to write to support if you want to change the invoice email. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Well trying to keep a schedule in Google docs is very tough and it takes a long time. Plus it wasn't made to do that kind of thing Review Source TN Talal N. Support Team Manager Computer Software Used the software for: 6-12 months ### "A Support Tool for the Future" March 19, 2020 4.0 I rely very heavily on Assembled and its people. The tool offers flexibility in scheduling many people all over the world. It also allows us to optimize our people's hours while looking our for their needs. Most importantly, it lays out numbers and useful charts so we can understand better what's going on there and so we can plan for it more easily. A lot of tools can create schedules, but I don't know of another tool out there that helps plan the operations of a world-class support team. Pros Assembled allows us to free up a lot of the time that was previously spent creating schedules and forecasting numbers. We take that time and invest it back in our people who are helping our customers everyday. The forecast is getting more on more accurate, even with something as volatile as live chat. The integrations with Slack, Zendesk, and Google calendar are immensely useful. And the people working at Assembled are some of the best I've worked with. Cons The tool is newer, so the UI can be a bit confusing. There's also a bit of a learning curve when you start using it. Review Source JA Jefferson A. Team Lead Financial Services Used the software for: 2+ years ### "Assembled review" November 17, 2022 5.0 The application is user friendly it allow us to monitor the agent activity realtime Pros Monitoring of agent activity and adherance Cons how to extract the data infomation to a excel format Review Source SCL Shella Camille L. Real Time Analyst Outsourcing/Offshoring Used the software for: 1-2 years ### "wfm" November 10, 2022 5.0 Easy to use and very user friendly, I love the staffing feature the most Pros Easy to use and very user friendly, I love staffing feature the most Cons If you could turn back like once you add breaks it should be automatically have 15mins, because now you need to manually input. Review Source JC Jackie C. Workforce Management Retail Used the software for: 1-2 years ### "Great experience so far!" March 6, 2020 5.0 Our business unit has had somewhat of a pain point in regards to visibility and having one source of truth since we have an off-site call center, but Assembled has provided a centralized solution for forecasting, scheduling, managing time off, real-time analytics, and reporting. Pros Assembled's platform is intuitive and easy to learn to use from an admin and user level. The whole Assembled team is super great to work with - very responsive, reasonably flexible, receptive to feedback, and quick to help. Cons There are some UI and reporting features that could be improved upon, but I do know that these are on the roadmap of enhancements. Review Source Response from Assembled March 17, 2020 Thank you so much for the fantastic review Jackie! We're excited for the improvements to UI in the coming months. :) MG Marco G. Operations Manager Furniture Used the software for: 1-2 years ### "Great workforce management product!" February 20, 2020 5.0 Assembled has been great to use. It has helped out team become more efficient. Pros I like how it's a one stop shop for all of workforce management needs. It houses our internal forecasts and schedules and uses both of those things to tell us where we might be short staffed. It allows us to make real time decisions when it comes to coverage and allows us to monitor agent's workload. Cons The scheduling feature is a bit clunky, but other than that I can't really think of any cons. Review Source Response from Assembled February 27, 2020 Hey Marco, thanks so much for the glowing review. We hear you about the scheduling flow. We have some improvements coming. I'll keep you abreast of any changes that might make your life easier. SB Shelby B. Product Consultant Supervisor Furniture Used the software for: 1-2 years ### "Easy to use, but critically important for the day to day " November 17, 2022 5.0 Pros I love assembled and use it everyday to check and make sure that my team is online and doing exactly what they need to be doing. Cons The only thing I don't love about this software is every so often it crashes and I am not able to see what my team is doing. Review Source HK Hassan K. Member Experience Associate Health, Wellness and Fitness Used the software for: 1-2 years ### "Beautiful and important!" September 13, 2022 5.0 It handles my weekly schedule, and my day to day breaks. Pros I use Assembled daily to check my schedule, breaks, my days off, and also annual leave days. I like that it shows you quick Zen tips while it's loading. My favorite one is "This moment of Zen is brought to you by.."! Cons I don't see anything I do not like! It's very usable and fast. I couldn't find anything at fault with this app. Review Source IL Isaac L. Scheduling Banking Used the software for: 6-12 months ### "Great software for workforce management" February 25, 2020 4.0 They helped significantly helped us scale at a point where we really struggled. They're great people, building a good product! Pros I liked that Assembled enabled us to grow our customer support team from 250 to 1000, without having to grow our workforce management team. It's bulletproof and doesn't break. Their customer support and eye to detail are second to none. Assembled allowed us to build a lot inhouse and integrate it in a smart way with their software, enabling a lot of automation and reducing our time spent on manual tasks. Cons It lacks some basic features built in a smart way, like Overtime. Review Source Response from Assembled March 17, 2020 Hey Isaac, thank you for the positive review! We hear you (about overtime) and we'll keep you in the loop as we rollout improvements/changes to overtime features. RJM Rhine Jay M. Workforce Banking Used the software for: 1-2 years ### "Exceptional" November 11, 2022 5.0 Excellent Pros easy to use, friendly and easy to navigate Cons when adjusting break it help a lot when its automatically Review Source SMB Stephen Miguel B. Sr. Representative, Real Time Management Outsourcing/Offshoring Used the software for: 1-2 years ### "Assembled" December 4, 2022 5.0 Pros Useful, efficient, and very user-friendly. Cons The new update that makes it hard to adjust. Review Source RS Rae S. manager Consumer Goods Used the software for: 6-12 months ### "Features" June 16, 2020 4.0 Pros honestly what i love most about assembled is the assistance and attention from our rep! -the copy/paste function has made the most difference in ease of use and making things more efficient. looking forward to further developments in efficiency. Cons \-its very hard to customize things in assembled in an efficient manner. -draging bulk events/pto default in hours//being able to set default hours for requests/approved time off. -customization from user end Alternatives considered [Teleopti WFM](https://www.capterra.com/p/110450/Teleopti-WFM/) Review Source BT Brendan T. Training and Development Coordinator Computer Software Used the software for: 1-2 years ### "Assembled Review" December 11, 2023 5.0 Pros LOVE this software. This is my favorite work application. Very easy to use and intuitive Cons I have no cons about Assembled at this time Review Source AM André M. Associate Manager Fund-Raising Used the software for: 6-12 months ### "Assembled is a great way of keeping track of your team and their adherence and schedules, maximizing" November 21, 2022 4.0 Pros It is easy to use, the integration was very easy, and we can easily see how the team is using their time. Cons We are going to start using forecasting more frequently. I will have a better understanding of the tool by then. So far, the experience has been very positive. Review Source Henry D. Director of CX Health, Wellness and Fitness Used the software for: 6-12 months ### "Very easy to use - great product" February 3, 2021 5.0 Really valuable and quick to get up to speed – onboarding was fast. Pros Huge impact – scheduling is faster and less error prone. Cons Still a newer product so some features haven't been released yet, but team is great at actioning our feedback. Review Source GC Gilbert C. Real Time Analyst Banking Used the software for: 6-12 months ### "Overview of Assembled" November 6, 2022 4.0 Pros User friendly, easy to use, easy to navigate Cons Assembled does not have much concerns as of the moment to me. Review Source rR ril R. rta Consumer Services Used the software for: 6-12 months ### "Asssembled feature" February 15, 2023 4.0 It was easy access and navigate friendly. Pros user friendly and can be navigate easily as a user. Cons Some features aren't really needed on our end. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.